“Pathetic, for breakfast had 2eggs and 2 pieces of French toast coffee and husband had eggs toast has browns and orange juice . Really 28.79 pathetic never again”
“I deal with Travis at Margate Road Broadstairs Kent the manager gary runs a great team friendly and very helpful been in the building game for just over 40 years but can honestly say these guys are the best well done”
“Excellent service. The tracking delivery system is a big bonus and allows for setting out the days work. Driver arrived as per tracking and was helpful and polite throughout the delivery.”
“bought some paint from travis Perkins worcester but they won’t return it! It’s unopened and within my statutory rights but still no! Talked to the manager with no joy so be careful what you buy because you may not have any customer rights at travis Perkins!”
“I bought a huge bag of 'topsoil' from the Sheffield branch. Terrible quality just clay and sand. It had left my garden turning into a swamp. Accepted the offer of a new bag but this was even worse quality. I now face having to hire a skip to get rid of all of it as well as losing the money of the soil.”
“Good afternoon
I was in Brent Cross TP and one of the stuff he said to move my van to in side and then I move it again he said to move I just asked him about the items I need just is available and he started to say fu…k off to me”
“Ridiculous company, ordered a door paid for it wasn't in stock rang up three times now still no door, two ring backs promised nothing, one ignorant guy on the phone this morning blaming me. Don't shop here.”
“First of all, the delivery did not turn up on the date was given to us, in the end it was 2 days late. It finally turn up on the 3rd day after the given delivery date. This was ok, because we were well inform and spoke to by the office staff.
Now things get interesting, our property is situated at the base of the Great Orme, in an elevated position, from the road side parking space there is a 10ft up lift need to be done to put the goods(2 ton bags of balast) on to our terrece. Unfortunately, the driver that turn up with the good procced to drop the goods on the foot path of road. When we requested the goods to be up lifted, with out even looking and checking anwser:
'no, it is not possible.'
we then questioned:
'we just had 2 similar load delivered by the same size truck and it was all up lifted.'
'no, not my truck.'
At this point we express our disappointment in the unwillingness to help and the service received, then ask the driver to return the item.
Charmingly, the driver drove off while yelling:'Fxxk off' at us.
Credit to every one we have dealt with in the office, but this is the classic example of how one person can ruin the whole thing for you.”
“I was at the Travis Perkins branch in Amersham today. I was looking at paving slabs to have in my back garden they have a great range and the staff are very helpful. Soon as I pulled in I was approached and showed me around and was very helpful with idea
Thank you
Kieron”
“Ordered 2 doors which arrived badly packaged and damaged. Arranged for return and asked to add a 3rd door to replacement order. They wanted an extra £30 delivery even though they are coming to my house anyway to drop the other 2 doors off anyway. They kept saying "its our process". Advise to TP - CHANGE YOUR PROCESS!”
“Customer Service think it's up to the customer to arrange the return of damaged goods!
Your system is not working.
Your private courier doesn't answer or return call you.
7 attempts now..no more..Your damaged door is in the skip.
Shame.”
“This company allows its drivers to run over other company workers then they dont want to accept responsibility, while the worker involved hasnt had an income to provide his family with the move they need 2 years ago..... this company is absolute scum. Not even to offer help during covid or the fact the family have been through a domestic voilence case hence the wanted move away from the area, meanwhile TP continues to trade and make money while this family continues to suffer and all this could be avoided by just admitting you was in the wrong, your own insurance know this is the case..... but as i said absolute scum.”
“Always fantastic! Joe at Wadebridge Branch goes above and beyond to make sure the customer experience is brilliant, this makes such a difference. Thank you so much!!!”
“Problem with delivery. Despite I told them all a combine harvester fits, they are not willing to believe me. Told me they could come and still refuse if they saw it not fit. It is the legal access to our property and all other companies don’t find it a problem.”
“I returned an oven housing kit (still in its delivery packaging) to the Plymouth branch on the 26th of March after Travis Perkins did not deliver the item on time. I was promised a refund within a few days by the Plymouth branch. I sent numerous emails chasing along with phone calls when I checked my bank balance and could not see the returned funds. I only finally managed to receive a refund on the 4th of June, which breached the Consumer Rights Act 2015 and Travis Perkins’ own Conditions of sale whereby a refund should have been issued within a maximum of 14 days (9th of April) following the return of the unopened goods purchased online.
Travis Perkins were totally disorganised, unprofessional and kept purporting that a refund had already been issued despite providing evidence that it had not been received.
I was disappointed that after admitting their errors, Travis Perkins were unwilling to offer a gift card or some other goodwill gesture.
I will not use TP again and I would recommend checking your bank account if you have returned goods and check that TP have actually returned the funds.”
