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Travis Perkins Plc Reviews

2.6 Rating 114 Reviews

39 %

of reviewers recommend Travis Perkins Plc

Company Reviews

2.6

Based on 114 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Travis Perkins Plc 1 star review on 5th March 2022

Travis Perkins Plc 1 star review on 21st February 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order last weekend paid in full for delivery today 28th March left a phone number in case they needed to contact me. Waited for delivery nothing arrived. Telephoned Wolverhampton office to be told delivery wasn't coming. No courtesy phone call to tell me they said they had refunded my payment but nothing in the bank. Not happy had z job to do this weekend and no materials.”

Posted 4 years ago

“Our shed was going to be delivered earlier so we had to get the base done the day b4. We thought nobody would deliver sand and cement that quick!!! We phoned travis perkins on the off chance they would deliver (thinking no chance). They not only came and delivered but the drivers went above and beyond. We thought they would have to put the bulk bag of sand on the front garden and we would have to go forwards and backwords to the back garden. Chris and glyn were amazing as they said they could put it over the back wall to save keep going to the front. They saved lots of time. We would never have got our shed base done in time otherwise. Thankyou guys for making our job 100% easier. Chris and glyn were very professional and very friendly. We will not hesitate to use travis perkins again, and would definately reccomend them.”

Posted 8 months ago

“Website with products that I bought (and paid) but after two weeks waiting they finally haven't them. Terrible customer service by phone and queries by email never replied. I suggest you AVOID this place”

Posted 5 years ago

“Their Tolworth store leave their spotlights on at night,neighbouring residents some elderly & some with autistic children cannot sleep.The clients exiting this store also drive the wrong way against one way traffic.”

Posted 1 year ago

“Craig the driver was not only on time but very professional.”

Posted 2 years ago

“Helpful & polite staff at Rowley Regis Branch, would recommend, will visit again for more materials for our project.”

Posted 2 years ago

“Travis Perkins need to seriously invest in customer service training. I left feeling humiliated and that I was some kind of nuisance. Arrived and parked by the reception to collect an order (just some breeze blocks). Staff at the counter gave me my receipts and told me to go to "the yard". So I walked into the yard - lots of staff around but all ignored me. I went up to one to explain I was here to pick up an order, he sighed looked as my receipt and told me to park in a bay. So I did that. Again once parked was ignored. I then again grabbed a staff member - who then looked at me like I was the biggest idiot on the planet. He pointed vaguely to the other end of the yard and said "they're over there" and scoffed. Like I was supposed to know where they keep their stock. Obviously it was up to me to collect my own order from their stock (even though I was sent a email saying it was "ready for collection" . So I drove around to another area. Again ignored. Eventually a staff member came over - looked at my receipt again and pointed to a pallet (there were lots of different types of blocks). He stood there watching me load my car. When he eventually picked up two blocks in his hands - he then stood there talking to his mate whilst I waited for him to put them in my car. Q: why didn't the desk staff tell me where to go, Why didn't the first guy tell me where to go, why did I have to wait around for someone to deem to help me, how was I to know where they keep their stock, why send me an email saying my order is ready when it isn't - it's just sat in their stock where I have to divine where it is. When I am actually being served I don't expect the staff to have a conversation with their mate leaving me waiting around. All in all I felt humiliated and that I was "not in the club" as I didn't know "the rules". They seamed totally unprepared to serve a customer and that it was a strange concept to them. There is no contact on TP site to complain”

Posted 2 years ago

“Offerd to pay with cash and very poor response stating they only really accept card but when challenged saying it was legal tender they said they could not refuse but didn't really want it as it would need sanitising 4 times !!!!!! Very unhelpful in the yard not wanting to do anything apart from write blue slip out I won't bother going again , I usually go to Parton's in Wolverhampton normally but it was out of way , they are a proper company who look after their customers and Excell in their business !!”

Posted 3 years ago

“Complete joke from start to finish . Wouldn’t even give them one star . Used the stores for years and been great but first order online for a gas meter box . First one delivered to my house had to wait in all day as no delivery time just 8-6 turned up at 5.30 and was damaged no packing in the box and had been battered by the delivery company contacted and told oh we will send another tomorrow so two more days to wait and I will make sure it’s packaged correctly this time and it’s going to be an all day wait again again . I had it sent to the Bracknell store to save me waiting all day and so the one to return could be given to them and no call or contact at all went in Friday morning to collect asked if it was checked and not damaged told yeah it’s fine. I arrive at costumers after a half hour drive and take it out and the second one sent no packaging and is even more damaged than the first unreal . I tried to contact tp and no answer did call back and went back to store finally got a call back I spoke to Oliver just went round and round as Johnny was in a meeting left the gas box with the store and told Johnny would call me back in half hour. two hours later I called back and again no answer so used called back again and half hour later I got a call back and by luck was Johnny who didn’t even know who I was and needed all my details again I said you we’re supposed to be contacting me hours ago he said oh I didn’t know that . I was offered a third attempt at replacing despite me having already said I wanted a refund and was told it was being done on Monday and said for a trade company they have no clue what they are doing and I just wanted a refund and would go somewhere else . I was told by Johnny he had asked the warehouse to put packing but they must not have to which I said so letting another get damaged and mess a customer about no answer . I said I just want a refund and ended the call. I have had to mess my customer about and left looking bad on me as they can’t sort out a simple delivery and left out if pocket as well just a complete joke and Johnny clearly didn’t care at all”

Posted 3 years ago

“ordered some stuff on a monday ( paid cash ) for thursday delivery,anytime i said as long as i know AM or PM,called am was told be mid to late morning,no show,called again to say early to late afternoon..still waiting and little did they know im a transport manager and tried to fob me off with all sorts of excuses.........non existent customer services”

Posted 3 years ago

“Disgusting. No communication when delivery is changed. Cannot find you on the system when you complain but manage to cash the cheque of over £360 without problem. Disappointing when you have arranged everything and people to erect the shed etc.”

Posted 3 years ago

“I ordered a Shed in July and was told delivery could not be delivered until September I agreed to this. Invoice arrived stating 7th September so I arranged everything.m existing Shed would be taken down the day before etccetc I rang on 3rd to confirm delivery to be told No delivery would not be until end of September no commication. ALL my organising taking shed down, ordering skip for removal, people building new one etc etc. Disappointed was not the word, no apologises.”

Posted 3 years ago

“Don’t answer phones, turn non-trade away at gates, ignore their customers. If you’re in the Petersfield area use WKL: They answer phones immediately and are open to the public - unlike TP”

Posted 3 years ago

“Poor communication about delivery, non-supportive customer service, let down customer, careless staff. I ordered three bags of gravels and after 9 days I am still waiting for to be delivered. I spoke with the manager of the Fareham group and received empty promises with no success. Untrustworthy promises, avoid at all cost!”

Posted 3 years ago

“The one in Cambridge near the college. They are rude, thick and sexist and do not know what they are selling or what things are for. Unbelievable”

Posted 4 years ago

“Not impressed up to now. I have ordered 3 internal doors. I was emailed a delivery date for the following day, also received a text confirming. Given 8-6 timescale. No delivery or phone call to advise why! Got another text this morning stating delivery will be between 7-12. No call to check if this s convenient. Shocking service, will see if they arrive today but after reading reviews I am not convinced.”

Posted 4 years ago

“Do not buy from this company they do not accept returns as they say they do. I went to return a unopened pave tuf which costs about £45 only to be told its not on their computer. I offered my address and card number as they delivered it! No refund and just fobbed off!!! I'm now stuck with it. I even offered bank statement only to be told there's no proof that it was from our branch - JOKE, they delivered it”

Posted 4 years ago

“Staff at my local branch cannot do enough for their customers however ordering bulk purchases online for delivery is an absolute joke. Unlike ALL their competitors their website does not tell you when items are currently out of stock, they take payment, provide a pointless delivery date (because the item(s) are not in stock and they have no idea when they will be back in stock) and then on the delivery day you were given you get the bad news and have to wait another week. If call Customer Services you speak to someone whose paid to apologise and that's it! Both times I've ordered online for delivery I've been properly let down - NEVER AGAIN!”

Posted 5 years ago

“Ordered 2 internal doors to be delivered last Thurs. Got a call straight away to say it would be Fri morning instead so I took the morning off work. No delivery by 11 so I called to ask. Was told theyd call back before lunch...they didnt. I got a call back in the afternoon saying doors would arrive Mon after 3pm....again they didnt but I got a call to say theyd arrive on Wed.....again they didnt and no phonecalls. Theyre now a week late, ive heard several excuses and had many false promises....but obviously my money was taken straight away!!”

Posted 5 years ago

“Really poor service. They don't care, they don't call back, you have no chance to get a quote out of them, total time wasters. Brought some brick and render from them because they had an offer on. And to this date I still cannot get my invoices which total over £5k. Really annoyed”

Posted 5 years ago

Travis Perkins Plc is rated 2.6 based on 114 reviews