People - Use Housesitters UK instead. Its free as an owner, only £30 as a sitter and I have had a much better experience using it. I used Trusted Housesitters for about 3 years and it worked fine. Then I took a chance one holiday and used a new sitter with no reviews as she sounded nice and it's nice to help people get started. 2 days in to my holiday she made claims about the house not being clean etc (a cleaner was in my house when she arrived and she had ample opportunity to say then!). Our house is large, by the sea, has a hot tub and sauna and is a preferred listing on Air BNB. Yet Trusted Housesitters didnt even contact me, I had to come back from my holiday because she wanted to leave ( I think she wasn't interested in the dog and just wanted an easy holiday) and then they froze my account despite numerous attempts to contact them. I sent lots of pictures of the house etc but nothing. They just immediately believed her despite my 5 star reviews and being on the site several years. They would literally just hang up. The most unhelpful company ever. They ruined my holiday. As I am a lawyer I contemplated suing them. But I find its better to wait and let karma have its way.