I have been a user since 2020. The experience continues to go down hill as the billionaire owner of the company sees record profits. I want to leave now. The fine print in all the terms basically ensures you don't have any protections-basically if anything goes wrong the fine print covers any costs by telling users that basically if any damages happen= homeowners are encouraged to sue and settle with housesitters and vice versa. The "insurance" for cancelled trips and hotel fees, not to be found. I had an incident where a housesitter canceled and left me stranded in the Canadian wilderness for three days- no help from trusted housesitters. It has been 4 months and I'm still trying to get some money back from the "premium coverage" I had been paying for. The customer service doesn't respond, I have to follow up every couple weeks, I've gotten no where. Such a rip off.