Trusted Housesitters had excellent sitters with lots of positive reviews and references. They unexpectedly mandated Americans submit their most private information for third party background checks. TH was implored to grandfather in those "tried and true " sitters but they refused. As a result they lost me and presumably many others. I now read countless stories about nightmare experiences from homeowners since. I wouldn't use them as a homeowner or as a sitter at this point. They are clearly not trustworthy any longer. Look elsewhere if you want to find responsible, reliable, honest sitters.