I ordered an item from their online store. It says shipping in 1 business day and arrival in 6 to 10 business days. It took from Nov 23 to Dec 3 to ship, the last tracking update was Dec 13 and it is now Jan 2. I get there are delays right now, but there is a limit. When the company was contacted, they said it was my problem and threatened to block future purchases if I opened a case with my credit card company. That's ok though, because why would I ever waste my money ordering from them again?