I opened a case with the customer support. Its now been 2 months of going back forth. My issue has not been fixed. They tried to close the case and say it was fixed but it hasn't. Went over 2 weeks in the case they just went silent. If you have any issues in a game mine being r6 just know itll take awhile to get anywhere with that. Still waiting for mine to be resolved. 2 months to the day.