I’ve been dealing with an unresolved technical issue for over a month now after opening a support ticket with Ubisoft. Despite following all instructions and patiently waiting, I still haven’t received any real help or solution. Because of this issue, I can’t play the game I paid for and can’t buy or access the new DLC, which is incredibly frustrating. What’s worse is the complete lack of transparency or urgency from Ubisoft. No meaningful updates. No clear timeline. Just silence. At this point, I’m seriously questioning whether Ubisoft has the ability—or even the willingness—to fix the problem. It feels like my money is gone and my issue is being ignored. This is unacceptable for a major gaming company and a terrible way to treat paying customers. Unless this gets resolved very soon, I will not be buying any future Ubisoft titles, and I will make sure others know what kind of support they can expect if something goes wrong. Absolutely disappointed