2nd attempt to purchase a game from Ubisoft, after multiple attempts to download the game I purchased, I still don't have the game I paid for and have request my account be closed and $ refund. There instructions and bots in my opinion are there to discourage game play. I advise anyone who cares, buy the game from another source and play whenever you want. This site asked "How easy was it to get a refund?" I don't know still waiting.