Incredulous that this company still has customers! As soon as they take your money, there is no service, neither by phone or by email. I lost $1,078 for a trip to Europe. I canceled my reservation through their website (as requested) and I became a no show per the airline. In other words, Vayama doesn't answer their phone, they don't read your email, they don't take action on requests (cancelation). I sent 3 emails asking them what do to since as a US Citizen I was not allowed to enter any European country and got no response. I tried for more than 3 weeks to call and email them, the phone call were answered by an automated response "we are busy and hope to talk to your soon" then it hangs up. Email: no response. Trust me, DO NOT book anything with this company, it's not worth it.