It is amazing that this company has any customers at all!! I would give a zero star review if I could. I cannot begin to describe how much of a terrible travel agency this is. Do not let the cheap plane ticket prices get you. It is sometimes better to pay more... and this is one of those situations. I have been trying to get my ticket refunded since March 2020... and here it is.. December 2020. And this whole time... they can only tell me that the cancellation request is still pending. They have terrible customer service (nice way of putting it). It is incredibly hard to get someone on the phone and get someone to reply back to your emails. I sent an email to their customer support when I first requested a refund because they CLOSED their call centers due to COVID. What kind of travel agency closes and leaves their customers hanging? It took me sending over 5 emails during a period of several weeks before getting a response. I have had to contact senior management including the CEO because of the poor service that they offer and their lack of responding. My family and I will NEVER use this travel agency again. I would NOT take a chance with this agency if I were you. They will scam you in a heartbeat! STAY AWAY from this travel agency!