I purchased a multiple destination ticket from Vayama, which included departure from Washington Dulles Airport on 30 August to Bamako. Unbeknownst to me, Royal Air Moroc were not flying, but yet still allowed customers to purchase a ticket. Therefore the ticket was cancelled, without any explanation and/or further deliberation. Instead, Vayama is blaming both Emirates and Royal Moroc, since my full ticket included a flight from South Sudan to DC via Emirates, then shifting to Royal Moroc, with the total cost of $1,619.00 USD. The ongoing excuse is the delay of releasing the funds is due to COVID restrictions, please be patient. It's been four months, and we are heading into the new year of 2021. They have no sympathy, knowing people have been undergoing financial constraints, yet they have the audacity to keep my funds hostage. After my ticket was abruptly cancelled, I had to purchase another ticket to the same destinations at a higher cost due to the time constraints for the total amount of $1,865.00. Yet the travel agent and these airlines have no regard for their customers, who work hard to afford such expensive trips to attend to family and medical issues in countries thousands miles apart from the hardship duty station I currently work in, South Sudan. These airlines and travel agent (VAYAMA) are a disgrace and I will not rest until I receive my refund!