They are not to be trusted They are not to be trusted , I requested to cancel my flights and could only contact them through online chat , The customer service Thomas said that he could help with the cancelation and i asked him what would my total cost and my total refund would be once i cancel . He said its $350 per ticket to cancel and my total refund would be $1200 . I told him to process the cancelation and refund the $1200 to my card , He did that and a few minutes later said the tickets were cancelled and my refund is $912 , asked him why its not $1200 like he said and he said he made a mistake and there was nothing he could do. After further conversation he just stopped talking and said he could not do anything even if he made a mistake , Anyway basically they do this all the time and scam people . Do yourself a favor and do not do business with this company .