I purchased the tickets from Vayama for the flight from Tucson, AZ to Jakarta, Indonesia. The flight was suspended and I knew about this at the airport on the flying day from airline operators (Friday, May 22, 2020). I did not receive any notification (call or email) from Vayama about this suspension. This is a horrible experience because I traveled with my little daughter and we already checked out from our apartment. I called Vayama, they did not apologize and told me that I had to wait until next Monday (May 25) to know the rescheduling. On Monday there was no call or email from them as they promised, so finally I had to call them. The answer was surprising, they said that I had to wait for another 24 hours. On the next day still no notification until I called them again, this time they said that there is no flight available for the next two months to Jakarta (I know this lying and cheating). I gave up dealing with this untrusted horrible company. Finally, I purchased new tickets directly from the airline. I requested to refund my ticket from Vayama, they made this process complicated by saying that I have to contact the airline directly. I contacted the airline, the official said that refund can only be requested by the travel agent (Vayama), they also said the process should be very simple and fast for rescheduling of refund as long as Vayama contact them, so now I know Vayama trick. Often time Vayama operators hanged up my calls when I asked for detailed clarification. I want my money back!!!!! This company made such a big trouble to me. Don’t ever buy ticket from Vayama