I placed an order on Nov 28 for a Christmas gift for my daughter. I received the item and, without opening the box, wrapped it. Upon opening the package, we realized that the box contained two completely different shoes. I notified them of the error on 12/27. They asked me to send photos which I did. I was then asked to return the shoes and told that once they received them back I could then reorder them.....really???? I asked if there would be any courtesy discount offered for the inconvenience and was told "No" they do not offer sales or discounts. I returned the shoes as instructed. As of 1/22/23 I still do not have the refund. The customer service has been awful. I would NOT recommend ordering from them as they have 1) no quality control and 2) very bad customer service and 3) no accountability when a problem occurs....its all on the customer to figure it out.