I had two horrible experiences with Veja customer service with two separate pairs of shoes. The first issue was with a defective tongue on the left sneaker. The second was with a yellowish tint in the cut of the white leather. An indication of poor quality control. I’m writing this letter not just as a disappointed customer, but as someone who has long admired VEJA for what it stands for—transparency, ethics, and sustainability in an industry that often lacks all three. That’s why it’s so disheartening for me to share this experience with you. I purchased a pair of White on White Women’s V-12 sneakers because I believed in your mission. VEJA isn’t just a sneaker brand—it’s a statement of values. But from the very first wear, I noticed something wasn’t right. The tongue on the left sneaker wouldn’t stay in place, and I found myself constantly stopping to readjust it throughout the day. At first, I chalked it up to how I had laced them. But after careful inspection and wearing them again, it became clear: this is a design or manufacturing flaw. It may seem like a small thing—a crooked tongue—but it consistently disrupted the wearability of the shoe, and has shaken my confidence in the Veja brand. And that’s what prompted me to reach out directly. I wanted to give you the chance to hear this feedback personally, from someone who has supported the brand because of its integrity and quality. I’m attaching photos and a video to show you exactly what I mean. I hope you’ll take a moment to look at them and see this not just as a quality control issue, but as an opportunity to live up to the values that make VEJA different. As a fair resolution, I’d deeply appreciate a replacement pair—something that lets me continue to wear and represent your brand with pride. I know you’ve built VEJA with intention and care. That’s why I’m confident you’ll want to make this right. ———- After being told that it’s not a defect and all I need to do is lace the shoestrings through the loop or take the shoe to a cobbler to fix…,I sent this reply —————— Dear Ambre, Thank you for your response and the time you took to address my concern. However, I must respectfully disagree with the conclusion that the issue I am experiencing is not a manufacturing defect. While I understand that footwear fit can vary based on individual anatomy, I’d like to clarify a few important points: I have never experienced this issue with the tongue of any other sneaker brand, including lifestyle and athletic footwear of similar structure. The defect I am reporting is not about comfort or adjustment—it is visibly evident when my foot is inside the shoe, as shown in the photos I previously provided. This issue occurred from the very first wear and persists regardless of how the shoes are laced or adjusted. Most importantly, I do not believe a customer should have to incur the cost of a cobbler to correct a flaw that compromises basic functionality and comfort, particularly in a shoe of this caliber and price point. While I appreciate the suggested remedies, I believe this issue merits a closer review from someone in a managerial or supervisory capacity. I am requesting that this matter be formally escalated to a manager for further evaluation and resolution. Again, I remain a supporter of VEJA’s mission and values, which is why I am hopeful that your team will take the opportunity to make this right. Thank you in advance for your understanding and assistance. —————- Veja never took accountability for the defective products and we need to contact the founders. Has anyone found their email addresses?