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Jo Sayer
Really awful experience post purchase with Veja. Bought these for my husband’s birthday 6 weeks ago and after only a handful of wears the rubber has started to peel off round the side of both shoes. This has been dismissed by Veja’s non existent customer service who have stated that after full analysis (basically reviewing a couple of photos) there is no defect due to manufacturing. Blame has been placed on on some mysterious ‘external factors’. I can confirm that the shoes have been used for normal wear and I have no idea what ‘external factors’ could have caused this. They have fobbed me off and refused to escalate my complaint. Their solution is that I should take the shoes to a cobblers at my own inconvenience and expense. I can honestly say that I have never experienced such a lack of regard for customer satisfaction. Seems they don’t really care once they have your money. Sadly I will never order from this company again!
2 weeks ago
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