This used to be brilliant website right until last August 2021. They now refer all your important queries and all essential problems to a Filipino call centre who can barely speak English and are useless. One has to message them 20 times before getting a proper response along some numerous useless futile time wasting email correspondence communicated via clueless Filipinos. Despite several demands, they never or hardly respond. They now use a cheap courrier Hermes which have lost me three sold expensive items, it took them ages to reimburse me. There is still one outstanding item sold two months ago, this was lost by the cheap courrier company Hermes to no avail. No response. No reaction from their useless Filipino team until to date despite requesting a French or proper EU English speaking team based in Europe to communicate directly with me on my mobile (considering that Filipinos are miles away, are useless and clueless). Their quality control used to be good in the past, they have now recruited a lazy team who seem to reject almost everything over the minutest detail and accepted items are no longer promptly paid as has been the case in the past. They need to wake up, revamp their system, get rid off their Filipino team and hire EU members. Covid restrictions have now been lifted, hence no more excuses, . About time the system is revamped and restored to what it used to be. So sad because it used to be such a good company to deal with in the pastb