Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.57

1.6 Rating 1,101 Reviews

14 %

of reviewers recommend Vestiaire Collective

Company Reviews

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Metrics

1.6

Based on 1,101 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 17th April 2024

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Vestiaire Collective 1 star review on 16th April 2024

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Vestiaire Collective 1 star review on 15th April 2024

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Vestiaire Collective 1 star review on 5th April 2024

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Anonymous

Anonymous // 01/01/2019

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“Vestiaire Collective is the worst company I've ever worked with. And this is not exaggeration, it's getting only worse. I've been a professional seller on this platform for over a year now. Their verification hub is tragic. They once marked the shoes I was selling as not matching the description, because they couldn't find the extra laces in the box that were included in the description. Of course I put them inside, but I guess it's easier to cancel someone's 400USD order than to check if the extra laces are inside of the dustbag. They once marked my VINTAGE hat as not matching the description, because "the item was bought in private sale or in outlet". And yes, I don't know what's the problem with it either. I've never said I've bought it directly in store and it's pretty obvious for the vintage item to be bought from private sale. Please note - they always throw away any extras you put to the package that weren't included in the item's description. So for example - if you plan sending a gift for your buyer or you are a business owner and you put your own receipt in the package as a purchase confirmation - don't ever expect that it will come back to you if the order is cancelled by the hub. They just don't care. Counterfeit problem - yes, Vestiaire Collective is pretty safe platform comparing to, for example, Ebay and Vinted. But it's only because of its different community - people here are just less likely to be posting fake items. But of course - it still happens and it's not uncommon. Sometimes even the worst fakes are getting through their online verification system, I don't know how it's possible, since they claim themselves to be the "experts". I know cases where they marked authentic items as fakes in their hub. I know cases of the fake items, that went through their hub as authentic ones, but I guess it's nothing new and most people using the app are aware of it. Their "experts" team is very unprofessional. By the way, if they actually mark your item as unauthentic while checking it in their hub - even if they make a mistake (they will probably just ignore you if you try to prove them wrong afterwards), they take away all your hard-earned seller reputation. It works the same way for people selling 10 items a month and 300 items a month, so there is almost no chance to keep the Expert Seller badge if you are selling a lot. Fees - the problem that appeared recently once they added the new buyer fee. Yes, we've got both seller (15%) and buyer (5-15%) fee here now. It totally complicated the pricing system - buyers see the prices totally different and most of them aren't even aware of it. Amount of the sales I make on this platform dropped by around 50% after the fees update and I'm pretty sure other sellers encountered similar thing. How can they even promote themselves saying that they lowered seller fees (by the way, in my case they didn't change them at all, from 15% to 15%) when they added a whole extra fee for customers at the same time. Everything they care about is money - and they can't even make money in appropriate way, so dear Vestiaire Collective, stop claiming that you are in the business to help fashion and environment. And fun fact - their "repayment rate" system is based only on the sales made within one month. So if you decide to take a break and sell only one thing on Vestiaire Collective in one month - and unfortunately verification hub won't be able to find extra laces that you've put in the dustbag - you will have higher seller fee for entire next month. They won't care if your repaiment rate was average 1-1.5% on 200 sales before, they only count the sales from last month. In conclusion - if you have choice - don't sell there as a professional seller. I would be really happy to change my review if they ever start respecting the sellers. For now, it's fully deserved 1/5.”