Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.50

1.5 Rating 1,388 Reviews

12 %

of reviewers recommend Vestiaire Collective

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Metrics

1.5

Based on 1,388 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 4th May 2025

FrancisOlivia 771 At Gmail. Com

Vestiaire Collective 1 star review on 1st March 2025

Lady Karen Daly

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

379

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful. I am a seller and I started about 1 year ago, the selling fees were very competitve with other platforms like eBay, Poshmark, Mercari but the fees went from around 5% to over 20%. They literally just pulled the rug from underneath my business i went from having many sales a month to now having 1 to 2 a month of i'm lucky. I have switched to focus on other platforms since Vestiaire Collective has made it nearly impossible for me to sell with them. very disappointing since their platform was international so even though customers paid their duty fees the prices were still reasonable enough to purchase. Now prices became absurd due to their jacked up fees.”

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Posted 3 days ago

“Bad experience. I received damaged sunglasses even though they were described as “like new.” Customer service refused to refund me. Poor support – won’t use Vestiaire again.”

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Posted 6 days ago

“Terrible customer service unfortunately. Absolutely not possible to solve any issue”

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Posted 1 week ago

“I’m incredibly grateful I found FRED MERCY. They are true professionals when it comes to helping victims of investment fraud. From the beginning, their team acted swiftly and provided me with clear guidance and essential resources. Their support was instrumental in helping me recover my lost funds. What stood out most was their transparency and professionalism. They broke down the legal process in a way I could understand, and they walked me through every step. They also assisted me in gathering all the critical documentation I needed, which made a big difference. Thanks to FRED MERCY, I was able to reclaim my hard-earned savings. While this was a difficult experience, it taught me an important lesson: always be cautious when investing online. Do thorough research and consult with trusted professionals before making any financial commitments.”

Vestiaire Collective 1 star review on 5th June 2025

Helpful Report

Posted 1 week ago

“I’ve been a responsible buyer and seller on this platform for over two years, with dozens of successful transactions. Unfortunately, despite my long-term use, every time I’ve encountered an issue, the customer support has been consistently inadequate. Expect to go through multiple chat conversations, with frequent changes in the support team member responding — each time having to start over and re-explain everything. There are no telephone numbers, no email contacts, and absolutely no way to escalate your case to a senior representative. The only option is an inefficient chat system. There have been several frustrating incidents: A brand-new Moncler ski jacket, bought directly from the official store and complete with tags, was rejected during authentication. I had to reach out to the retailer and request proof of purchase just to confirm its authenticity — they were baffled, and frankly amused, by the platform’s decision. A luxury Celine bag arrived crumpled in a box, folded without any filler or protective inserts. The warehouse packaging is shockingly unprofessional for high-end items. Most recently, I received a pair of poor-quality sunglasses. When I reached out to report the issue, the platform refused to contact the seller or offer any form of compensation. That was the final straw. Overall, the customer service is simply poor and not what you’d expect from a platform that handles high-value items. If you’re considering where to buy or sell, I strongly suggest exploring alternatives.”

Helpful Report

Posted 1 week ago

“REALLY BAD service of authentification. I ordered a Dolce & Gabbana Dress which got authentified as ok (I paid for this service). It arrived in poor state with a non original zip. I tried to talk to them, they just refused my opinion and wouldnt refund me. They dont reply to my emails. BAD SERVICE-NO COMMUNICATION-NO RESOLUTION”

Vestiaire Collective 1 star review on 4th June 2025

Helpful Report

Posted 2 weeks ago

“Incredibly disappointing treatment of loyal customers. I have sold and bought on Vestiare for over 10 years but received a bag (pictures attached) described as very good condition which clearly doesn’t meet a single requirement for very good condition according to the company’s own guidelines. They are refusing to refund me and lying about how refunds work. I will be closing my account.”

Helpful Report

Posted 2 weeks ago

“It is SO user unfriendly. I can’t change my password and lining up the information with what is actually on offer on the website does not work. I have twice had items refused sale for no clear reason. Both are genuine resale items. I have bought from them successfully twice, hence two stars and not one star. But I don’t understand the pricing. What does the figure in red represent? AND they insist you are Mrs which is not how most independent women style themselves. Maybe that’s a French thing…”

Helpful Report

Posted 3 weeks ago

“I purchased two products from the Vestiare Colectiv website and was extremely disappointed. The items I received are cheap replicas, in very poor condition, with obvious stains and tears—issues that were not mentioned in the original description. This shows a complete lack of transparency. I tried to return the products, but was told that returns are no longer possible, and the customer service is unhelpful and uncooperative. I feel cheated and strongly advise everyone to be very careful before buying from this site, as you risk receiving counterfeit or severely damaged items with no option for return. I believe this site seriously damages consumer trust and harms the integrity of the brands it promotes.”

Helpful Report

Posted 1 month ago

“My account was blocked immediately after it was created. I only intended to sell a pair of boots that were gifted to me but are too big for my size. I uploaded all the documents and photos requested, yet the account was still blocked under the excuse of “protection.” Protection from what, exactly? If you question the authenticity of the boots, why ask for so many documents in the first place? Also, the tone used in your emails is increasingly disappointing. Let me remind you: it’s the buyers and sellers who keep your platform running — not the other way around. Wasting my time like this is unacceptable. We’re not talking about a mansion sale — it’s just a pair of boots. In the end, eBay never disappoints!”

Helpful Report

Posted 1 month ago

“I recently purchased a Alaia Bag from Vestiaire and upon receiving it the bag was clearly counterfeit. The biggest giveway was that it was not even made of leather but a PU leather. I worked in luxury goods for years and I can spot a fake a mile off. I contacted Vestiaire where they agreed to authenticate the bag so I sent the bag off to be authenticated. A few days later I received an email stating that the bag was authentic and in order for me to get my money back they would relist the bag under my profile minus the seller fees. Luckily i purchased the item with paypal and immediately put a claim in. So their authenticity experts is just a scam. I wont be purchasing from them again.”

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Posted 1 month ago

“I AM A VICTIM WHO WAS SAVED BY MRS OLIVIA UP USERNAME.”

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Posted 1 month ago

“Ganz schlimm. Kein gültiges Retourenetikett erhalten und dann kein Geld zurück,da ewiges warten auf funktionierendes Rücksende-Etikett die 7 Tagesfrist für die Retoure überschritten hatte. Nie wieder”

Helpful Report

Posted 1 month ago

“Horrible! Do not use this site if you do not want to be left without things and without money. Very expensive and terrible service. I sold absolutely new and original Hermes sandals, parcel was delivered and left by the courier at the door and the courier took a photo and of course the parcel was stolen. Perhaps the buyer is lying saying that the parcel was stolen. But in the end they canceled the fact of delivery and refuse to pay me money. They say that they need to figure it out and it can take up to 30 days. Having no legal basis for not paying me money, because I fulfilled all the terms of the contract and the parcel was delivered. In the end, I have no money and no sandals. Disgusting! I will never use them again!”

Helpful Report

Posted 1 month ago

“This site is a scam. Buyer insisted that the brand new coat I sold showed signs of wear. When I asked for photos I was sent 3-photos of my brand new coat. No wear and tear. However they still took the side of the buyer despite not being able to identify any problem. They said I could relist but not say it was new. Rude unhelpful. No one knows how to respond so just gives you links to their FAQs. I’ve deleted my account”

Helpful Report

Posted 2 months ago

“Unbelievably poor and fraudulent conduct. When you sell an item and provide original purchase receipts they deem the product to be fake and make you pay $25 to return your item. This has happened twice now when I have provided the original purchase receipts from both Prada and Dior. Both items were in the original condition, never used came with authenticity cards and purchase receipts. I am happily deleting the app today.”

Helpful Report

Posted 2 months ago

“This website should be ban and their owners put in jail ...”

Helpful Report

Posted 2 months ago

“Just unprofessional and breaches own terms and conditions.”

Helpful Report

Posted 2 months ago

“Lady listed a jacket as 4x it is size small they wouldn't do anything to help me”

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Posted 3 months ago

“Appalling returns process. A Tissot watch was delayed and wouldn't arrive in time so I asked to cancel. This was not possible given they are private sellers - fair enough - but they offered to relist it for free instead which I agreed to. They then did not relist it and when I contacted them subsequently to check up on this they told me this was not possible as the time period had expired.”

Helpful Report

Posted 3 months ago

Vestiaire Collective is rated 1.5 based on 1,388 reviews