Name: Vestiaire Collective
Rating: 2.17

“Process was very seamless. Items shipped in a timely manner and was as described.”

Posted 1 day ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 day ago

“Easy and fast”

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Posted 5 days ago

Dear Hien, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 days ago

“The strap on the bag keeps unlucking itself. I'm pretty sure the seller was aware but didn't mention it the description. Disappointing.”

Helpful Report

Posted 6 days ago

Dear noor, Thank you for you feedback. We understand your concern regarding your Miu Miu Matelassé leather handbag, that did not meet your expectation. We would like to inform you that, according to our policy, you have 72 hours from the time of delivery to review your order and submit any claims if any. Our records indicate that the item was delivered to you on January 14, 2026, and unfortunately, the 72-hour period has already passed. Since this timeframe for filing a claim has expired, we kindly suggest that you relist the item in your account if you do not wish to keep them. In your future purchase, we kindly invite you to assess the item you receive and rise claim within the 72 hours if any. This will allow us to take an immediate action, from our side. We greatly appreciate your understanding. If you need further assistance, please feel free to chat with us through the App in Me > Help. Best regards, The Vestiaire Collective team

Posted 6 days ago

“Love this app!!! Always great quality”

Vestiaire Collective 5 star review on 4th February 2026

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Posted 1 week ago

Dear Emily, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 week ago

“Quick & efficient delivery. Product exactly as describe. Thank you.”

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Posted 1 week ago

Dear Marie, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 week ago

“1 hat and 4 designer bags that I had patiently waited and found at great prices. I looking at 2 more...patiently as before and I am happy!!!”

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Posted 1 week ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 week ago

“Great notification, zero problems with shipping, and lovely site!”

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Posted 2 weeks ago

Dear Elizabeth, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 weeks ago

“Vestaire is a good platform but far too expensive a cost compared tio competitors.”

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Posted 2 weeks ago

Dear Gary, Thank you for sharing your feedback. We are pleased to hear that you find our platform good. Regarding the selling fees, we would like to inform you that the fees charged on each item sold enable us to provide a free shipping label and insure packages for sellers in more than 40 countries. Your seller price is shared with you at the time of deposit and also if a member submits a price offer. Selling fee rates vary depending on the item's price. You will be able to check our complete chart at the following link: https://faq.vestiairecollective.com/hc/en-gb/articles/24659638721425-Seller-Selling-Fees Thank you for your understanding. We are available for further assistance. Kind regards, The Vestiaire Collective team

Posted 2 weeks ago

“I’m in love with my LV bag! It looks even better in person than in the photos. The service was amazing, with constant updates and great communication.”

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Posted 2 weeks ago

Dear Uzma, Thank you for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 weeks ago

“Very happy with my first purchase via Vestiaire. Very confident whilst deciding which bag to purchase with the reassurance of authenticity. Would highly recommend this company.”

Vestiaire Collective 5 star review on 23rd January 2026

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Posted 2 weeks ago

Dear Member, Thank you for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 weeks ago

“Happy with shoes..thank you.”

Helpful Report

Posted 1 month ago

Dear Elaine, Thank you for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 month ago

“I had a deeply disappointing experience with Vestiaire Collective. I reported an accidental purchase immediately, before the item was even shipped, expecting a simple cancellation. Instead, I was told my only option was to resell the item myself. In other words, I went from being a customer to being forced into becoming a seller to fix a situation I tried to prevent from the start. Their own support team advised me to file a misleading-description claim just to obtain a refund, which obviously makes no sense. Even the seller confirmed he would have cancelled if the platform allowed it without damaging his rating. The system seems built in a way that protects internal metrics rather than customers. What should have been a quick, reasonable resolution turned into unnecessary back-and-forth, wasted time and needless frustration. This was my first experience with Vestiaire Collective and, based on how little they value customer satisfaction, it will certainly be my last.”

Helpful Report

Posted 2 months ago

Dear member, Thank you for your feedback. We apologize that our service did not meet your expectations and understand your concerns about canceling your order for the Hackett London Cufflinks. To clarify, only the seller can cancel orders once they are placed. For more details: https://faq.vestiairecollective.com/hc/en-gb/articles/22916229903505-Buyer-How-Do-I-Cancel-My-Order-and-get-a-Refund If a seller does not ship an item within 7 days of a sale, the order will be automatically canceled. Additionally, if there is an issue with the received item, buyers can submit a claim within 72 hours of delivery, providing evidence of discrepancies. Cancellation will occur only if the issue is valid. Our team has informed you about these options and mentioned that the order can be canceled if the item does not match its description. Upon review, we see that although a claim was raised regarding color issues after shipment, it was denied as the item matches its description. In such cases, we recommend relisting to help recover your investment. We see that you have already relisted the item under your account. These policies are designed to protect both buyers and sellers while fostering trust on our platform. Thank you for understanding. While we respect your decision not to continue with us, we are here to assist further if needed. Best regards, The Vestiaire Collective team

Posted 1 month ago

“I have quite a good experience for a couple of years with VC, both as a seller and a buyer. But the day you'll have an issue, VC don't give you any right to defend yourself and if you ask for details, it's always "confidential". I had a situation with an item listed, for which the team of experts canceled the sale, and they issued a report that does not say that it is a fake item, but only because they considered that the size and composition label are not compliant, they cancel it. I asked for explanations and I wanted to know, for example, what size they thought the said dress would be, and they only answered that it was confidential. The sale was canceled without real arguments. FYI: Model, Material, Branding elements (label, logo, typography, etc.), Manufacturing finishes, Zipper/Stud/Button were all compliant. Not to mention that their fees are high!! They charge a lot in fees and also the shipment costs are expensive.”

Helpful Report

Posted 2 months ago

Dear Airam, Thank you for your feedback. We understand your case regarding the authenticity review of the Isabel Marant Mini dress sold on November 27, 2025, and our commission structure. As the buyer selected Authenticated Shipping, the item was sent to our hub for a physical inspection. Following a thorough review, our experts determined that the item does not meet our brand standards. Specifically, the composition and size labels do not conform to the brand's official specifications. As a result, the sale was cancelled. In accordance with our policy, a return shipping fee was required to send the item back to you. Our records indicate that the item has already been shipped and should now be back in your possession. Please be assured that ensuring the authenticity of every item is our top priority, and we maintain a zero-tolerance policy regarding non-compliant or counterfeit goods. We want to explain that the selling fees on each item help us provide free shipping labels and insurance for sellers in over 40 countries. You are informed of the seller price at the time of deposit and when a member makes a price offer. Know that selling fee rates differ based on the item's price. You can view our complete chart here: https://faq.VestiaireCollective.com/hc/en-gb/articles/360001326277-Selling-Fees?parent=4404616426897 If you have any further questions or requests, we are here to help you. Best regards, The Vestiaire Collective Team

Posted 1 month ago

“The item I purchased was listed/advertised as an Hermes purse. What I received was a package of Hermes women's stockings/hose. I asked Customer Service for a refund and that I would return the item undamaged/unused. I was offered a 15 Euro discount on my next purchase instead. Are you kidding me? The item was falsely advertised, I received an item that was NOT what was promoted on the site, and Vestiaire thinks a 15 Euro discount is sufficient? I don't trust purchasing anything on this site now, so a 15 Euro discount is useless -- not to mention it is nowhere near the purchase price I paid. Buyer Beware!”

Helpful Report

Posted 2 months ago

Dear Brent, Thank you for your feedback and the sharing of your experience. We understand your concerns regarding the item you received. Please be advised that our expert team has accepted the return of the item and issued a full refund. The refund was issued on 25 November 2025 and should already be visible to the payment method used when the item was purchased. We hope that this information has addressed your concerns, and we apologize for any inconvenience that may have been caused. We remain at your disposal if you need any further assistance. Best regards, The Vestiaire Collective team

Posted 1 month ago

“Vestiaire Collective blocked my account without any reason and accused me of selling fake items completely false. I sent official store receipts proving authenticity, yet they refused to review them and simply said they “won’t unblock” me. Unbelievable arrogance and zero respect for honest customers. I’ve never owned or sold anything fake in my life. Stay away this platform can destroy your account and reputation without explanation. Irina Popova”

Helpful Report

Posted 3 months ago

Dear Irina, Thank you for your feedback. We understand your request regarding the reactivation of your account. After checking, we have confirmed that your account was restricted because an item submitted did not meet our brand and authenticity standards. While you did provide the documentation requested by our team, upon review, these documents were found to be insufficient or non-compliant with our requirements. Due to the nature and volume of non-compliant items associated with your account, our expert team has decided to uphold the decision to keep your account permanently deactivated. We remain available for further questions or requests, Best regards, The Vestiaire Collective team

Posted 1 month ago

“Horrible customer service! Received an expensive coat with a faulted button (it had been crushed and obviously seller tried to sow it back on with poor skills and in ten pieces) which was not in the description from the seller and hadn’t been noticed by the Authenticator. Vestiaire told me to send back the jacket for a refund m, then decided not to give me a refund and instead put it for sale again at a discount, again without noting the error of the missing button. Ie now it’s liability that the seller did this.. CS not answering except for standard chat and not getting back …:”

Helpful Report

Posted 3 months ago

Dear member, Thank you for bringing this to our attention. We understand that your return request regarding a conformity issue with the coat was declined. As this item was purchased with Authenticated Shipping, it underwent a physical inspection at our hub before being delivered to you. Our expert team confirmed that the item matched the description and met our brand standards at that time. Following your report of a conformity issue, we agreed to a second manual inspection at our hub rather than a direct return for a refund. After a careful review of your report and the item itself, our team confirmed again that the item matches the original description. Consequently, the item has been relisted for sale under your account. Once the new listing is available, the new seller can contact our team to edit it. According to our policy, if a buyer reports an issue with an authenticated item, we provide a second inspection. If the item is found to match the description, it is relisted on the buyer's behalf. If you preferred to have the item returned to you instead of relisted, please contact our team. A refund is only processed if the item is found to be non-compliant. Please check the following link about the return policy : https://faq.vestiairecollective.com/hc/en-gb/articles/360004969178-Buyer-Vestiaire-Collective-s-Return-Policy We remain available for further questions or requests, Best regards, The Vestiaire Collective team

Posted 1 month ago

“We have order 5972480x. Chanel bag ship usa to Canada. the shipment is DDP as buyer pay in advance custom duty etc. Means all clearance document registered by shipper ( vestiaire). We have been contacted vestiaire to solve the issue however we got only bouncing they are not try to do effort to solve. Because what the courier DHL request is the registered business number. Shipper vestiaire not give good problem solving the fact they only bounce to the customer by asking same request investigation letter promise SLA 48h and extend 48 and soon. So from 23october until 4 november they have not been done anything. We request fully refund however they just cannot say anything the anwers only forward to team. Same answer.”

Helpful Report

Posted 3 months ago

Dear Risna, Thank you for contacting us regarding the delivery of your order. To clarify our process: our policy requires us to initiate a formal investigation if there is no tracking update from the carrier for more than two working days. In such cases, we request specific documentation from the buyer to proceed with the inquiry. Regarding your recent purchase of the Chanel Boy leather crossbody bag, we have completed the investigation with the carrier. They have confirmed that the item was successfully delivered to the pickup point, and we have since received your confirmation that the package was safely received. As the matter is now resolved, no further documentation is required. Thank you for your patience and cooperation throughout this process. Should you need any further assistance, please do not hesitate to reach out. Kind regards, The Vestiaire Collective Team

Posted 1 month ago

“Frustrating customer service experience, copy/ paste answer over and over. Authentication team is inadequate.”

Helpful Report

Posted 3 months ago

Dear Marco, Thank you for bringing this to our attention. We understand your concerns regarding our authentication process and the customer service team. Regarding our process, we have a strict policy to ensure quality and authenticity for our community. We only accept items from brands on our approved list; additionally, every item must match its description and meet our brand's authenticity standards. Our authentication team consists of trained experts who specialize in brand-specific identification and verification. They conduct their evaluations with the utmost care, following a precise set of guidelines to maintain the integrity of every item. We sincerely apologize that you have not received the support you expected from our teams. Please be assured that we are continually working to improve our services. We are available should you have any further questions or requests. Best regards, The Vestiaire Collective Team

Posted 1 month ago

“I do not reccomend them. Huge commisions and complicated process”

Helpful Report

Posted 3 months ago

Dear Cyrus, Thank you for your feedback. We understand your points regarding our commission rates and the complexity of our process. We want to explain that the selling fees on each item help us provide free shipping labels and insurance for sellers in over 40 countries. You are informed of the seller price at the time of deposit and when a member makes a price offer. Know that selling fee rates differ based on the item's price. You can view our complete chart here: https://faq.VestiaireCollective.com/hc/en-gb/articles/360001326277-Selling-Fees?parent=4404616426897 Regarding our process, these steps are in place to ensure a secure and high-quality experience for both buyers and sellers. However, we are always looking for ways to make it more efficient. If you have questions about a specific step or need assistance with a current listing, our team is available via chat or email to help. We’ll remain available for further questions or requests. Best regards, The Vestiaire Collective team

Posted 1 month ago

“Hopeless. When you have a problem they do nothing for you. 6 people telling you the same :we investigate . It’s take 48 hours but it’s easy the seller have send the wrong product(Dior sunglasses ) and she send a sweater. Not so difficult I think . But when one of those 6 people did there work ! Problem solved. But These 6 people feel too important to work, someone else should do that. They think they are Royal. I have payed €165 for what ? A sweater super small not my taste not my size.”

Helpful Report

Posted 3 months ago

Dear member, Thank you for sharing your feedback with us. We understand your concerns about the investigation process and sincerely apologize for any delays you have experienced. Since this was a direct shipping order, it is important for us to carefully verify details with both parties to ensure fairness. While we acknowledge your urgency in obtaining a refund, these procedures are essential for maintaining transparency within our community. We are pleased to inform you that since the seller has recognized an error with their shipping labels, your return has been approved. According to our records, the item has been successfully returned, and your refund has been processed. We appreciate your understanding and patience during the issue. Best regards, The Vestiaire Collective team

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews