Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.53

1.5 Rating 1,304 Reviews

13 %

of reviewers recommend Vestiaire Collective

Company Reviews

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Metrics

1.5

Based on 1,304 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 13th December 2024

Sian

Vestiaire Collective 1 star review on 11th December 2024

Leane

Vestiaire Collective 1 star review on 21st November 2024

Iggy

358

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A bit of a joke, the ridiculous delivery company Vestiaire forced me to use didn't even attempt to deliver, the customer service was not just usless, it was literally bleeding the life out of me as Ron H was keen to not do anything and waste my time, I decided to send the CEO a message, possible not going to do anything but I thought people might want his email.... THIS IS A BAD JOKE, VESTIARE CUSTOMER SERVICE DOES NOT EXIST, WHY ARE WE PAYING?”

Helpful Report

Posted 1 day ago

“Je recommande vivement Supreme Assets Recovery ! Fiable et dévoué ! Je ne peux pas assez remercier Supreme Assets Recovery de m’avoir aidé à récupérer l’argent que je pensais ne jamais revoir. Leur équipe a été professionnelle, efficace et compatissante tout au long du processus. Leur travail acharné a vraiment porté ses fruits et je suis très reconnaissant de leur soutien. Si vous cherchez à récupérer des fonds perdus, c’est l’équipe à laquelle vous pouvez faire confiance ! E-mail : supremeasset7 @ gmail .com 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 : + 44 73 -88 -69-79-58 Ils m’ont aidé à récupérer ce que je croyais perdu à jamais.”

Helpful Report

Posted 1 day ago

“Bis heute hat mir VC kein Retoureschein gesendet!!! Habe Fake Tasche bekommen und es ist nicht die abgebildete Tasche es eine anderes Modell, die Bilder sind aus dem Internet geklaut angekommen ist eine kleine aber Plagiat Tasche. Obwohl VC geschrieben hat, wir melden uns haben sie sich nicht gemeldet. Ärger folgt da ich es Presse und Burberry melden wird. Referenz 48825091”

Helpful Report

Posted 1 day ago

“Absolutely ridiculous, you can list your items but then they are NOT shown, the bots they claim are customer service do NOTHING, listed patent SL Tributes yesterday, they still do not show up, even in the search they don't (where I give colour, size, material and location and tried to find them) they show up inside my account but when I look at my profile and sort by most recent, again NO SHOW. Is Vestiaire trying to be the worst in everything? We already know they are when it comes to customer service, if they want to go any lower with lying and gaslighting, being not qualified, not sure how they can manage, but their software is another issue, last week they had a massive data leak (you might have gotten the message to change the password - yes, their App is so bad, people can hack it....) Live chat is about the most useless thing ever, communication with a gold fish is intellectually challenging compared to what clueless people they have, it is bots and more bots, email not much better (if you can get through) and then you get nonsense replies. As somebody who tried to sell a few designer items, I honestly rather take them to the charity shop or put them on eBay, as dealing with the "people" from Vestiaire is totally pointless and just a waste of time.”

Helpful Report

Posted 2 days ago

“vestiaries it's a FRAUD! DONT SHOP WITH THEM! they take fake merchandise, BE AWARE! I had a real bad experience with them, I KNOW RIGHT NOW ALL THE PEOPLE THAT HAVE SHOP WITH THEM THEY ARE WALKNG AROUND WITH FAKE PURSES EVERYTHING ITS FAKE, THEY DONT AUTHENTICATE NOTHING BEFORE THEY PURCHASE STUFF FROM SELLERS.”

Helpful Report

Posted 3 days ago

“Terrible. I was sold a handbag I paid over 2k for. It showed it had been physically authenticated by them and they listed it in very good condition. Their website states that very good condition means no items are missing. It is missing a strap. They won’t do anything about it.”

Helpful Report

Posted 1 week ago

“Poor customer service! Vestiaire made an obvious mistake by debuting my credit card for a cancelled payment. Chatted to several different “client agents” and all go silent or say the team is checking the matter. This has been 4 days ago?!?”

Helpful Report

Posted 1 week ago

“Sold me a fake hermes sandals and refused to issue me a refund. Instead they wanted to relist the item (sell the fake to another victim) and refund me the proceeds MINUS the sellers fee. Meaning, I was sent a fake and then forced to wait for it to sell again to pay them more money. Lost time, lost money, lost trust. Avoid.”

Helpful Report

Posted 1 week ago

“HORRIBLE!!!! I bought a Dior bag when it arrived to me, the key ring didn't have the letter i and it wasn't 27cm in size as described, but 21. I immediately took photos of everything and was thrilled. They haven't wanted to give me my money back for over a month now. This week, without my permission or knowledge, they put the bag I returned for sale on my list!!!!! And they said it was checked again by the "experts" and everything the seller said was correct, so they put the bag up for sale. I immediately sent the photos to prove that what they said was a lie! AV is doing everything not to return my money! Please note that before the verification, a report of everything was sent to us and now nothing has been sent to us! When even today the VC's response is that as it was in line with what the seller would say would be put up for sale, it's all here!!! I immediately sent the photo of the description made by the seller and the photos I took, with everything with a ruler! He proved with the photos that what they said once again, in the “expert verification” was a lie. SHAMEFUL They do everything they can to not return the money! They even blatantly lie!!!!! BE CAREFUL!!!!!”

Helpful Report

Posted 1 week ago

“What was a great idea has become a disaster due to greed, arrogance and incompetence. The clowns are not able to authenticate so they create issues, obviously you can’t talk to anyone and their experts, could we please know what their expertise is in? Being totally incompetent maybe? Fees are sky high, if you sell with direct shipping you are very likely to be defrauded and Vestiaire will do nothing, their verification is a joke, they roll the dice and again everything but experts. Last week they were hacked Sort out your page, it’s a tragedy, I sell and buy more on eBay now, you’re a clown cart”

Helpful Report

Posted 1 week ago

“So many fees- buyer, seller, currency conversion and anything else that can be added to buyers and sellers! Everyone is losing. Nobody is winning so many lost sales. You are strangling the life out of fashion resale. The divide between your non existent support with rude, arrogant representatives who show no initiative or signs of intelligence churning out copied and pasted answers. Your ridiculously embarrassing defunct authentication team who raise issues that don’t exist make daily errors with no accountability with the only consequences are penalties against the seller as your Experts cannot change anything. They show no evidence or expertise whatsoever. Senior Management sit in their ivory tower pontificating values that are not being practised then berate fast fashion brands who could teach you an awful lot about service and support. It’s taking years to sell anything there’s 0 seller rights 0 respect after years of loyalty and now 0 sales. What is your end game here? Are you trying to take us all down with you? Show some respect for your Members and Community don’t crush them and pretend it’s necessary. Show some responsibility admit your mistakes and make changes now. What are you waiting for! Or please go ahead and sell out before it’s too late. Have some respect this is just tragic now.”

Helpful Report

Posted 1 week ago

“This is the worst platform imaginable! I do not recommend it to those looking to sell more expensive items or products. Here’s my situation: Before BLACK FRIDAY, I asked how I could apply discounts that would specifically be marked as a SALE. They explained that, unfortunately, I was too late to join this promotion. That was fine—I applied discounts myself. But then BLACK FRIDAY arrived, and they decided to add an additional discount to my items. Of course, mistakes happen, but the prices still hadn’t been corrected from Friday to Monday! I sell high-end jewelry, and people looking for quality will definitely not believe that a genuine product could be priced so low. Because of this, I couldn’t complete a single transaction, even though there was a lot of interest. On top of that, I received an email stating that starting December 4, I would no longer be able to sell my products because they are handmade. I wanted to send messages to interested buyers, letting them know that this was their last chance to purchase, but Vestiaire deletes all the messages I send. I really don’t understand what they charge such high seller and buyer fees for. They create problems for sellers and simply ignore them. I didn’t get any help with other functional issues on the site either. In short, sellers, beware… and buyers, think twice about whether you want to pay such high purchase fees.”

Helpful Report

Posted 1 week ago

“Vestiaire Collective is a french company. I don't think they understand or care about American consumer protection or American customer service. They have HUNDREDS of unanswered complaints on the Better Business Bureau and a rating of F, the lowest possible rating. They have disabled their support email and their PR and professional seller email and their phone in NYC - my guess is because of all the complaints. Chats are boiler plate and are no help at all, just canned apologies. I refuse to buy from them. I sold 6 items in a closet clear out before I quit because of unscrupulous buyers. Their authentication is a joke. I'm sticking with American companies that have the same products and you have recourse.”

Helpful Report

Posted 1 week ago

“Absolutely worst company with HORRIBLE customer service. Encourages buyers to not provide good customer service. No cancellation policy. No returns. They are a total scam. Don’t EVER purchase from this company. They don’t care about the customer at all. Even their live chat is just to pretend to help you but say there is nothing they can do. Not helping is their policy. Total fraudulent company.”

Helpful Report

Posted 1 week ago

“I bought and sold many items on Vestaire so far and had a couple of negative experiences. This week a seller claimed there are problems related to buttons on a jacket I sold to her, and now the jacket is being returned to me. Vestaire claims the jacket is in a "good" but not "very good" condition. The funny thing is that I bough the same jacket at Vestiaire and the quality control tag indicating that the jacket is in "very good" condition is still attached to the jacket, and it has never been worn since I bought it. A while ago I bough some sneakers and the buyer obviously tried to hide to heavy scratches in his item description and photos. When I received the sneakers and told the customer service, they didn't do anything and confirmed that the seller's description was accurate. The live chat is not a real live chat: If the customer service doesn't close an existing chat, sending new messages is pointless, because it can take up to days for them to respond. Overall, Vestiaire is a complete scam and I recommend anyone to avoid it.”

Helpful Report

Posted 1 week ago

“They had a massive data breach. as their software is totally bad and the IT department seems to be as qualified as their customer service or authentication team (though not sure if you can use qualified for anything Vestiaire offers) In case you got the email that "As part of our ongoing efforts to ensure a secure platform for our collective, we've recently taken proactive measures to enhance the protection of your account. This includes resetting your password due to your extended period of inactivity." it is BS they are LYING TO YOU, AS USUAL. Everybody I know who uses Vestiaire got the email, it is because they have been hacked, make sure you monitor your credit card bills in the future, and if you use the same password as you used on VC somewhere else with the same email, change it. Print out the email or store it, if you have any money taken from your account or somebody tries to use your credit card or tries to access your bank account or PayPal, give it to them and tell them why, it is most likely also a GDPR violation, which is something Vestiaire seems to do regularly. Do hold those scammers accountable”

Helpful Report

Posted 1 week ago

“Absolutely terrible side to sell on. Tons of offers but no follow through. They don’t require buyers to keep their credit card on file. I think I’m just gonna close on my store and entirely. It’s a waste of time.”

Helpful Report

Posted 2 weeks ago

“Vestiaire is zero customer service no fulfillment of there own policy They refuse to cancel a very late transaction and issue a refund. I don’t recommend anyone to deal with them.”

Helpful Report

Posted 2 weeks ago

“I made a sale 1 month ago, they sold my item wich is now in the posession of the buyer. They asked for proof of address. I provided 3 different documents and my valid ID all containing the same name and the same address. THEIR PAYMENT PROVIDER DOES NOT BELIEVE I LIVE HERE. CAN YOU BELIEVE IT? One month since I am begging each day for my 1300E. Every day I talk to a different person. Every day they ask for more PRIVATE documents so they can send me MY MONEY in the same account they send it in the past. I CANNOT BELIEVE THIS IS HAPPENING. IT'S A NIGHTMARE. NOBODY DOES ANYTHING ABOUT IT. I wrote reviews on trustpilot, all they answer is lies. All lies. That they are doing everything they can. All they have to do is make a payment.”

Helpful Report

Posted 2 weeks ago

“I made a sell of watch that match exactly what I was list but Authentication & Quality Control rejected almost everythink that they can. This is a froud and they lie and now if I dont send 15€ in 4 days I can receive my watch??? Where can I send formal complaint appeal?? Please help ref.49658059”

Helpful Report

Posted 3 weeks ago

Vestiaire Collective is rated 1.5 based on 1,304 reviews