Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 2.79

2.8 Rating 671 Reviews

45 %

of reviewers recommend Vestiaire Collective

Company Reviews

Metrics

2.8

Based on 671 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email

Vestiaire Collective 5 star review on 27th April 2026

Anonymous

Anonymous // 01/01/2019

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“Excellent service, very pleased with my purchase which was a bit smaller than I’d thought.”

Helpful Report

Posted 4 days ago

Dear Yvonne, Thank you for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 days ago

“The amount of money you charge both parties is unjustified. There is no option to show how much each other is either earning nor paying either. It is extortionate”

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Posted 5 days ago

Dear Member, Thank you for sharing your feedback with us. In this case, we kindly inform you that the commission fee applied to each item sold or purchased from us, it covers the cost of important services such as customer support and digital authentication. These fees are calculated automatically based on several factors, including the location of the buyer and seller, currency, price of the item and type. For more detailed information, please check this link: Shipping fees: https://faq.vestiairecollective.com/hc/en-gb/articles/360001032178-Buyer-Shipping-Fees Selling fees: https://faq.vestiairecollective.com/hc/en-gb/articles/24659638721425-Seller-Selling-Fees Thank you for your understanding. If you have any questions or need help, please do not hesitate to contact us. Kind regards, The Vestiaire Collective team

Posted 2 days ago

“Process was easy to order.. the product was n NOT in excellent condition and it stinks. Won’t shop again”

Helpful Report

Posted 5 days ago

Dear Neva, Thank you for reaching out and bringing this matter to our attention. We are sorry to hear that your order did not meet your expectations. As per our policy, customers have 72 hours from the time of delivery to notify us of any issues with their order, via chat or email, along with supporting evidence. If no issue is reported within this timeframe, the sale is considered completed and the seller is paid accordingly. Upon reviewing your order for Fendi Leather crossbody bag (ref. 69092402), we found that it was delivered on 07/08/2026 18:34:04. As this 72-hour window has now passed, we are unable to offer a return. However, if you no longer wish to keep the item, you have the option to relist it under your account with an accurate description. If you choose to relist within 14 days of receiving the item, a small processing fee will apply, based on the item's price. You can find more information about the relisting process here: https://faq.vestiairecollective.com/hc/en-gb/articles/200428301-Buyer-Relisting-an-Item We sincerely appreciate your understanding and remain available for any further questions. Kind regards, The Vestiaire Collective Team

Posted 2 days ago

“The sneakers were absolutely beautiful and even better than described. The price was perfect and gave me all the confidence to shop with this company again and again.”

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Posted 2 weeks ago

Dear Melissa, Thank you for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 weeks ago

“Loved my preloved Coach Bag. Offer was accepted & quick delivery. Recommend buying on Vestiaire as designer bag within reach.”

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Posted 3 weeks ago

Dear Karen, Thank you for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 weeks ago

“The bag I received is a total fake. It smells like plastic feels like plastic and there is not one LV or serial number inside the bag. The tabs on either side of the zipper have nothing on them. The zipper pull has Eclair” on it. WTF???”

Helpful Report

Posted 3 weeks ago

Dear Member, Thank you for sharing your feedback and experience with us. We understand your concern regarding the authenticity of your purchased item, and we would like to reassure you that authenticity is our top priority. We maintain a strict zero-tolerance policy toward counterfeit items. At Vestiaire Collective, any claim regarding the authenticity of a purchased item is taken very seriously. In such cases, our protocol requires that the item be returned to our hub for a detailed re-evaluation by our team of experts, who specialize in brand-specific identification and verification. Every assessment is carried out with the utmost care, following a strict set of guidelines. In your case, our team reached out to you by email after you raised your concerns, requesting photos clearly showing the reasons for your doubts about the item's authenticity. As we did not receive a response, your claim was closed automatically. To proceed with the return, we kindly invite you to send us the requested photos via chat or email. Thank you for your understanding. If you have any additional questions or need further support, please don't hesitate to reach out. Kind regards, The Vestiaire Collective Team

Posted 1 week ago

“As described”

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Posted 3 weeks ago

Dear Member, Thank you for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 weeks ago

“Love this app so easy to use and navigate!!”

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Posted 3 weeks ago

Dear melina, Thank you for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 weeks ago

“Love your company quality products easy process”

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Posted 3 weeks ago

Dear Member, Thank you for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 weeks ago

“Fantastic. Great communication, trustworthy authentification and as described.”

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Posted 3 weeks ago

Dear Janet, Thank you for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 weeks ago

“Communication was clear and helpful, the item arrived very quickly and as advertised.”

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Posted 3 weeks ago

Dear George, Thank you for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 weeks ago

“Easy seamless service. Happy with my purchase! Will be using this service again.”

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Posted 3 weeks ago

Dear Member, Thank you for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 weeks ago

“Very straight forward. I ordered some sunglasses, they came exactly as described. Delivered exactly when the email said they would be delivered, I didn't need to reach out to the seller or Vestiaire once. Super smooth”

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Posted 3 weeks ago

Dear Dorothy, Thank you for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 weeks ago

“I’m a stylist that shops all over for my clients. Purchased a dress from a German seller & Was hit with a $300+ charge after I checked out that I was not expected after all the other fees. I will never do business with your company again. Terrible way to transact.”

Helpful Report

Posted 3 weeks ago

Dear Member, Thank you for sharing your feedback to us. We kindly inform that the selling fees charged on each item sold allows us to provide a free shipping label and to insure packages for sellers in more than 40 countries. Your seller price is shared with you at the time of deposit and also if a Member submits a price offer Selling fees rates are different, depending on the price of the item You will be able to check our entire chart on the following link : Help Centre > Selling > Payment & Fees > General We remain available for any further information, The Vestiare Collective team

Posted 1 week ago

“great experience”

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Posted 3 weeks ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 weeks ago

“Fast and reliable”

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Posted 3 weeks ago

Dear Katherine, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 weeks ago

“Excellent and smooth experience. The bag was lovely.”

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Posted 3 weeks ago

Dear Sophia, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 weeks ago

“Professional, eas service with great price transparency”

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Posted 3 weeks ago

Dear Kristin, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 weeks ago

“Love the quality of merchandise on Vestiaire Collective. Everything I’ve ordered has been pristine.”

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Posted 4 weeks ago

Dear Eva, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 weeks ago

“I loved having my clothes to sell with Vestiaire. It was a seamless operation.”

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Posted 1 month ago

Dear Judy, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 month ago

Vestiaire Collective is rated 2.8 based on 671 reviews