Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.50

1.5 Rating 1,399 Reviews

12 %

of reviewers recommend Vestiaire Collective

Company Reviews

Questions

Metrics

1.5

Based on 1,399 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 28th June 2025

Jennifer Wayne

Vestiaire Collective 1 star review on 4th May 2025

FrancisOlivia 771 At Gmail. Com

Vestiaire Collective 1 star review on 1st March 2025

Lady Karen Daly

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

380

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“RUN !!!!! They will steal your MONEY”

Helpful Report

Posted 6 days ago

“As a Seller – Item Lost, No Proof, No Compensation Selling on Vestiaire Collective has been one of the most frustrating experiences I've had with any platform. I shipped out an item following all the required steps. The buyer never received it — and I was later told the parcel was “returned to me.” But I never received anything. And despite asking multiple times, Vestiaire has provided zero proof of this so-called return: No recipient name No timestamp No delivery address No delivery confirmation or signature The tracking number they referenced shows no completed delivery, and doesn’t even recognize my postal code. Still, they closed the case, citing “company policy” — refusing to refund me or escalate the issue further. So now, the item is gone, the buyer didn’t get it, and I’ve lost the item and the money. Vestiaire’s position? Shrug and walk away. Their customer service has been evasive, unhelpful, and completely unwilling to provide accountability or transparency. Sellers carry all the risk, and Vestiaire offers no protection if something goes wrong. For a company that charges such high commissions, their level of support is disgraceful. I strongly discourage anyone from selling through this platform — if anything goes wrong, you’re on your own.”

Helpful Report

Posted 1 week ago

“Extremely Disappointing and Inconsistent I’ve had a very frustrating experience with Vestiaire Collective. I listed an authentic Jacquemus bag (Ref. 57171748) with all the required details, only to have it rejected without a clear explanation. What’s worse is that this isn’t the first time—the exact same thing happened with a Jacquemus T-shirt (Ref. 54431278), which was initially refused, then later approved and sold after I re-uploaded it. It passed their so-called “verification” process without issue. Vestiaire claims items are verified after being sold and physically inspected. Yet they’re now making inconsistent calls based on photos alone, without giving sellers a chance to prove authenticity properly. This is unprofessional, arbitrary, and unacceptable. I’m extremely disappointed and feel disrespected as a trusted seller. If you value your time and credibility, think twice before listing with them. I will be sharing this experience on every platform I can.”

Helpful Report

Posted 2 weeks ago

“Terrible experience. I listed my authentic Hermès shoes for sale and was later informed that they were being returned — despite receiving confirmation that they are authentic. Instead of asking for an invoice or any additional proof of purchase, the platform made a unilateral decision, which not only damaged the trust but also cost me $150 in delivery fees. I expected a more transparent and fair verification process, especially when dealing with premium designer items. This experience was not only disappointing, but costly. Never ever again”

Vestiaire Collective 1 star review on 12th July 2025

Helpful Report

Posted 3 weeks ago

“I ordered a Hermes belt, the classic H buckle, from Vestaire for $629.50 and was sent a fake. I wasn't certain if it was fake, but to it to the Hermes store in Chicago where they pointed out to me that it did not have the same style of hook and did not fit the interchangeable belt straps that go with this belt. The belt strap also did not have the same loop hole. I reported this to Vestaire and they said to send it to them for re-authentication. They then said they had their "expert team" evaluate it and that they determined it to not be a fake. I asked if I could see a certificate of authentication or any indication on how they reached this conclusion. They then kept sending the same automated responses about how they are a dependable luxury goods seller. They said they had put the belt back up for sale on their website and that if it sold, I could receive proceeds from that sale. I let them know that this would force me to participate in the fraud of selling counterfeit goods and that the original seller of the belt needed to take it back and reimburse me. When I looked at other items this person was selling they were clearly fakes and Vestaire is allowing them to use this platform. It cannot be legal to promote that you are selling authentic luxury goods and buyer protection when you are not monitoring what is being sold on your website and then saying items are authenticated by an expert team, but provide no information about what this process is (markings, inscriptions, size, materials). I have a strong feeling they make money on each returned fake item when they sell it again with their $78.00 buyer service fee they add to every order.”

Helpful Report

Posted 3 weeks ago

“No delays, no drama! My withdrawal was processed flawlessly thanks to Mrs. Mercy’s professionalism and clear communication throughout”

Vestiaire Collective 1 star review on 7th July 2025

Helpful Report

Posted 3 weeks ago

“Ordered my first item with a welcome discount. It vanished. No delivery, no update—just magically returned to the seller. Vestiaire’s response? A shrug in email form. “No reshipment. Please relist.” Ah yes, the famous customer service strategy: do nothing and hope the problem goes away. Neither buyer nor seller did anything wrong, but both were tossed back to square one. Their system runs like a Kafka novel—confusing, circular, and designed to exhaust your will to shop. Trying to reuse the first-time coupon? Be ready to send screenshots, chase support agents like ghosts, and receive conflicting replies. Eventually, after enough pestering, they cave. But only because you’ve outlasted their indifference. Shopping here feels like doing unpaid work for a company that actively resents your presence. Use Vestiaire Collective if you enjoy solving mysteries, arguing with bots, and being treated like a glitch in their matrix.”

Helpful Report

Posted 1 month ago

“TheresachinRecovery INC amazing Lifesaver”

Helpful Report

Posted 1 month ago

“Losing $145,000 to a scam shattered me. I felt helpless and completely broken. That’s when I found Mrs. Mercy. Her team’s professionalism stood out right away. They didn’t sugarcoat anything—they gave me a clear roadmap and followed through with constant updates. I didn’t expect much, but they came through and recovered a large amount of what I lost. Their support made all the difference.”

Helpful Report

Posted 1 month ago

“The buyer has refused my item and for 1 month I can't get my item back, every single day speaking via chat with customer support, millions of promises, but still the shipping has't been solved. Impossible to speak with a higher management team.”

Helpful Report

Posted 1 month ago

“Awful. I am a seller and I started about 1 year ago, the selling fees were very competitve with other platforms like eBay, Poshmark, Mercari but the fees went from around 5% to over 20%. They literally just pulled the rug from underneath my business i went from having many sales a month to now having 1 to 2 a month of i'm lucky. I have switched to focus on other platforms since Vestiaire Collective has made it nearly impossible for me to sell with them. very disappointing since their platform was international so even though customers paid their duty fees the prices were still reasonable enough to purchase. Now prices became absurd due to their jacked up fees.”

Helpful Report

Posted 1 month ago

“Bad experience. I received damaged sunglasses even though they were described as “like new.” Customer service refused to refund me. Poor support – won’t use Vestiaire again.”

Helpful Report

Posted 1 month ago

“Terrible customer service unfortunately. Absolutely not possible to solve any issue”

Helpful Report

Posted 1 month ago

“I’m incredibly grateful I found FRED MERCY. They are true professionals when it comes to helping victims of investment fraud. From the beginning, their team acted swiftly and provided me with clear guidance and essential resources. Their support was instrumental in helping me recover my lost funds. What stood out most was their transparency and professionalism. They broke down the legal process in a way I could understand, and they walked me through every step. They also assisted me in gathering all the critical documentation I needed, which made a big difference. Thanks to FRED MERCY, I was able to reclaim my hard-earned savings. While this was a difficult experience, it taught me an important lesson: always be cautious when investing online. Do thorough research and consult with trusted professionals before making any financial commitments.”

Vestiaire Collective 1 star review on 5th June 2025

Helpful Report

Posted 1 month ago

“I’ve been a responsible buyer and seller on this platform for over two years, with dozens of successful transactions. Unfortunately, despite my long-term use, every time I’ve encountered an issue, the customer support has been consistently inadequate. Expect to go through multiple chat conversations, with frequent changes in the support team member responding — each time having to start over and re-explain everything. There are no telephone numbers, no email contacts, and absolutely no way to escalate your case to a senior representative. The only option is an inefficient chat system. There have been several frustrating incidents: A brand-new Moncler ski jacket, bought directly from the official store and complete with tags, was rejected during authentication. I had to reach out to the retailer and request proof of purchase just to confirm its authenticity — they were baffled, and frankly amused, by the platform’s decision. A luxury Celine bag arrived crumpled in a box, folded without any filler or protective inserts. The warehouse packaging is shockingly unprofessional for high-end items. Most recently, I received a pair of poor-quality sunglasses. When I reached out to report the issue, the platform refused to contact the seller or offer any form of compensation. That was the final straw. Overall, the customer service is simply poor and not what you’d expect from a platform that handles high-value items. If you’re considering where to buy or sell, I strongly suggest exploring alternatives.”

Helpful Report

Posted 1 month ago

“REALLY BAD service of authentification. I ordered a Dolce & Gabbana Dress which got authentified as ok (I paid for this service). It arrived in poor state with a non original zip. I tried to talk to them, they just refused my opinion and wouldnt refund me. They dont reply to my emails. BAD SERVICE-NO COMMUNICATION-NO RESOLUTION”

Vestiaire Collective 1 star review on 4th June 2025

Helpful Report

Posted 1 month ago

“I purchased two products from the Vestiare Colectiv website and was extremely disappointed. The items I received are cheap replicas, in very poor condition, with obvious stains and tears—issues that were not mentioned in the original description. This shows a complete lack of transparency. I tried to return the products, but was told that returns are no longer possible, and the customer service is unhelpful and uncooperative. I feel cheated and strongly advise everyone to be very careful before buying from this site, as you risk receiving counterfeit or severely damaged items with no option for return. I believe this site seriously damages consumer trust and harms the integrity of the brands it promotes.”

Helpful Report

Posted 2 months ago

“My account was blocked immediately after it was created. I only intended to sell a pair of boots that were gifted to me but are too big for my size. I uploaded all the documents and photos requested, yet the account was still blocked under the excuse of “protection.” Protection from what, exactly? If you question the authenticity of the boots, why ask for so many documents in the first place? Also, the tone used in your emails is increasingly disappointing. Let me remind you: it’s the buyers and sellers who keep your platform running — not the other way around. Wasting my time like this is unacceptable. We’re not talking about a mansion sale — it’s just a pair of boots. In the end, eBay never disappoints!”

Helpful Report

Posted 2 months ago

“I recently purchased a Alaia Bag from Vestiaire and upon receiving it the bag was clearly counterfeit. The biggest giveway was that it was not even made of leather but a PU leather. I worked in luxury goods for years and I can spot a fake a mile off. I contacted Vestiaire where they agreed to authenticate the bag so I sent the bag off to be authenticated. A few days later I received an email stating that the bag was authentic and in order for me to get my money back they would relist the bag under my profile minus the seller fees. Luckily i purchased the item with paypal and immediately put a claim in. So their authenticity experts is just a scam. I wont be purchasing from them again.”

Helpful Report

Posted 2 months ago

“I AM A VICTIM WHO WAS SAVED BY MRS OLIVIA UP USERNAME.”

Helpful Report

Posted 2 months ago

Vestiaire Collective is rated 1.5 based on 1,399 reviews