Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.50

1.5 Rating 1,418 Reviews

12 %

of reviewers recommend Vestiaire Collective

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Metrics

1.5

Based on 1,418 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 16th September 2025

(George) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Vestiaire Collective 1 star review on 28th June 2025

Jennifer Wayne

386

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i bought a Guuci belt and it was fake. I sent it back,in order for them to check it and they insisted that it was authentic.The belt did not have a serial code,all Gucci belts(as all luxury goods) have this code.I checked it out again and again. They denied to refund.Obviously because if they did so,they would admit that the belt was fake! Very disappointed.never buy again”

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Posted 3 hours ago

““Recovery Made Possible Paradigm Recovery Firm,,”

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Posted 1 day ago

“Site nada intuitivo para quem é vendedor. Bugs constantes para vendedores que não sejam dos USA, na lingua, moeda, localização. Comissões exorbitantes da plataforma. Portes exorbitantes. Quando o comprador propôe um preço não sabêmos como calcular o que vamos ganhar depois de aplicada a comissão da V.C. Violam a privacidade das mensagens entre comprador-vendedor. Experiência horrivel. Fechei a conta.”

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Posted 1 week ago

“From Lost to Found - Erin Recovery Firm Brought it Back.”

Vestiaire Collective 1 star review on 8th September 2025

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Posted 1 week ago

“I ordered a pair of shoes on 20th August. The shoes were sent on 28th August after 7 pm via vestiare direct shipping which is after their own cancellation policy deadline! I should have received my refund after the 28th. Instead they forced me to accept the delivery. The shoes have never left France. I live in Germany. The shoes remain at a pick up spot in courbevoie! Today I was told to go an pick up the shoes. So they expect me to travel 606 km!!!!! The biggest problem is that no one seems to read the carrier’s information on the la poste website. There it is plain to see that the shoes have never left the country”

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Posted 1 week ago

“Absolutely ridiculous!! I bought shoes from vestiaire, the seller claimed they were BRAND NEW, i received used shoes with cracked shoes and rubbed suede. I took photos within 15 minutes of collecting parcel and returned them. The seller lied that they were not damaged when she sent. Vestiaire instead of believing me with all the evidence, believed her and sent me those shoes back!!! PLEASE AVOID this platform!!!”

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Posted 1 week ago

“My Lost Funds Are Back – Thanks to UNIQUE RECOVERY FIRM”

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Posted 1 week ago

“Paradigm Recovery Firm Fights for Your Funds”

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Posted 1 week ago

“From Loss To Recovery - Thanks To Erin Recovery Firm.”

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Posted 2 weeks ago

“Recovery Made Possible by Paradigm Recovery Firm”

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Posted 2 weeks ago

“I shipped my item, delivery was confirmed, but Vestiaire cancelled the sale, refunded the buyer, and let them keep it. I still haven’t been paid. Sellers beware, they can take your item and leave you with nothing.”

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Posted 2 weeks ago

“Worst experience. I’ve sold some trousers and the authenticity team messaged me that they’ve found an issue with the pants. The issue was that they have…stitches 😂”

Vestiaire Collective 1 star review on 29th August 2025

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Posted 2 weeks ago

“BUYER BEWARE This company is too much trouble to deal with. Forget how much you want that item you see online. You can buy it, wait for it, never receive it and then fight for your money back.”

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Posted 3 weeks ago

“I sold a pair of vintage Prada sandals in excellent condition (worn once, stored in box/dust bag). The buyer ( pro)returned them completely destroyed — nothing like how I shipped them. To make it worse: • Another seller has stolen my photos and is relisting the same sandals at an inflated price. • Vestiaire customer support gave me dismissive, template replies, told me the item was “not as described,” and even suggested I just “relist” the destroyed shoes. As a new seller, this experience has been discouraging and unfair. Sellers deserve better protection from fraudulent buyers and duplicate listings.”

Vestiaire Collective 1 star review on 26th August 2025

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Posted 3 weeks ago

“Insulting experience After 6 years on app, where I bought many expensive items, I was deactivated because listed 2 t- shirts where couldn’t provide proof by request. Such a loyalty to the permanent ans devoted client! Brilliant 👌😀”

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Posted 3 weeks ago

““Paradigm Recovery Firm Solved My Withdrawal Issues””

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Posted 3 weeks ago

“I got scammed for 290$. I sold a Burberry trench coat with Vestiaire, it arrived to the buyer without any problem and the buyer paid the app. However my payment was not coming through, so I reached out asking if there’s a problem. Apparently my bank account was deemed “unreliable”. Vestiaire started demanding photos of my government ID a utility bills. I was uncomfortable with providing such sensitive information, however, after endless attempts of resolving the issue over email, where most of Vestiaires responses were automated emails completely missing the point of any of my remarks, requests or questions, I gave in and sent photos of my ID. That was over 2 months ago and I still haven’t received any of my money or an explanation. I have reported the situation to the European consumer centre, however, it seems Vestiaire is refusing to cooperate even with them. Therefore, seller experience was literally criminally bad. Cannot recommend.”

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Posted 3 weeks ago

“Terrible customer service. Not helpful at all”

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Posted 1 month ago

“RUN !!!!! They will steal your MONEY”

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Posted 1 month ago

“As a Seller – Item Lost, No Proof, No Compensation Selling on Vestiaire Collective has been one of the most frustrating experiences I've had with any platform. I shipped out an item following all the required steps. The buyer never received it — and I was later told the parcel was “returned to me.” But I never received anything. And despite asking multiple times, Vestiaire has provided zero proof of this so-called return: No recipient name No timestamp No delivery address No delivery confirmation or signature The tracking number they referenced shows no completed delivery, and doesn’t even recognize my postal code. Still, they closed the case, citing “company policy” — refusing to refund me or escalate the issue further. So now, the item is gone, the buyer didn’t get it, and I’ve lost the item and the money. Vestiaire’s position? Shrug and walk away. Their customer service has been evasive, unhelpful, and completely unwilling to provide accountability or transparency. Sellers carry all the risk, and Vestiaire offers no protection if something goes wrong. For a company that charges such high commissions, their level of support is disgraceful. I strongly discourage anyone from selling through this platform — if anything goes wrong, you’re on your own.”

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Posted 1 month ago

Vestiaire Collective is rated 1.5 based on 1,418 reviews