Name: Vestiaire Collective
Rating: 1.95

“I had a deeply disappointing experience with Vestiaire Collective. I reported an accidental purchase immediately, before the item was even shipped, expecting a simple cancellation. Instead, I was told my only option was to resell the item myself. In other words, I went from being a customer to being forced into becoming a seller to fix a situation I tried to prevent from the start. Their own support team advised me to file a misleading-description claim just to obtain a refund, which obviously makes no sense. Even the seller confirmed he would have cancelled if the platform allowed it without damaging his rating. The system seems built in a way that protects internal metrics rather than customers. What should have been a quick, reasonable resolution turned into unnecessary back-and-forth, wasted time and needless frustration. This was my first experience with Vestiaire Collective and, based on how little they value customer satisfaction, it will certainly be my last.”

Helpful Report

Posted 1 week ago

Dear member, Thank you for your feedback. We apologize that our service did not meet your expectations and understand your concerns about canceling your order for the Hackett London Cufflinks. To clarify, only the seller can cancel orders once they are placed. For more details: https://faq.vestiairecollective.com/hc/en-gb/articles/22916229903505-Buyer-How-Do-I-Cancel-My-Order-and-get-a-Refund If a seller does not ship an item within 7 days of a sale, the order will be automatically canceled. Additionally, if there is an issue with the received item, buyers can submit a claim within 72 hours of delivery, providing evidence of discrepancies. Cancellation will occur only if the issue is valid. Our team has informed you about these options and mentioned that the order can be canceled if the item does not match its description. Upon review, we see that although a claim was raised regarding color issues after shipment, it was denied as the item matches its description. In such cases, we recommend relisting to help recover your investment. We see that you have already relisted the item under your account. These policies are designed to protect both buyers and sellers while fostering trust on our platform. Thank you for understanding. While we respect your decision not to continue with us, we are here to assist further if needed. Best regards, The Vestiaire Collective team

Posted 1 day ago

“I have quite a good experience for a couple of years with VC, both as a seller and a buyer. But the day you'll have an issue, VC don't give you any right to defend yourself and if you ask for details, it's always "confidential". I had a situation with an item listed, for which the team of experts canceled the sale, and they issued a report that does not say that it is a fake item, but only because they considered that the size and composition label are not compliant, they cancel it. I asked for explanations and I wanted to know, for example, what size they thought the said dress would be, and they only answered that it was confidential. The sale was canceled without real arguments. FYI: Model, Material, Branding elements (label, logo, typography, etc.), Manufacturing finishes, Zipper/Stud/Button were all compliant. Not to mention that their fees are high!! They charge a lot in fees and also the shipment costs are expensive.”

Helpful Report

Posted 3 weeks ago

Dear Airam, Thank you for your feedback. We understand your case regarding the authenticity review of the Isabel Marant Mini dress sold on November 27, 2025, and our commission structure. As the buyer selected Authenticated Shipping, the item was sent to our hub for a physical inspection. Following a thorough review, our experts determined that the item does not meet our brand standards. Specifically, the composition and size labels do not conform to the brand's official specifications. As a result, the sale was cancelled. In accordance with our policy, a return shipping fee was required to send the item back to you. Our records indicate that the item has already been shipped and should now be back in your possession. Please be assured that ensuring the authenticity of every item is our top priority, and we maintain a zero-tolerance policy regarding non-compliant or counterfeit goods. We want to explain that the selling fees on each item help us provide free shipping labels and insurance for sellers in over 40 countries. You are informed of the seller price at the time of deposit and when a member makes a price offer. Know that selling fee rates differ based on the item's price. You can view our complete chart here: https://faq.VestiaireCollective.com/hc/en-gb/articles/360001326277-Selling-Fees?parent=4404616426897 If you have any further questions or requests, we are here to help you. Best regards, The Vestiaire Collective Team

Posted 5 days ago

“BEWARE! I took a picture that my item was sent undamaged, I took a picture with the bag and the label, with the bag hanging up, back and front and the shipping label showing. The seller then claimed the bag had a broken strap. I supplied the pictures and got this as an answer: "I am writing to address your concern about the Jenny Packham Cloth clutch bag (ref. 55307650), which you claimed was returned to you with its strap broken. Upon receipt of the bag, the buyer reported that the chain was broken. As this defect was not mentioned in the description or visible in the photos, the buyer's claim was accepted. Unfortunately, we cannot accept your claim in this case. We suggest you repair the chain and relist the item on your account with an appropriate description once it is fixed. I completely understand that this outcome is not as you expected, and I am sorry for any inconvenience caused. While we’re unable to take a different course due to our general terms and policies, please know that your concerns are fully acknowledged and valued. Thank you for your understanding and cooperation." So I guess nobody even looked at the pictures I supplied or the scammers from Vestiaire are not even interested if so called "buyers" damage your items. You literally have NO WAY to protect you against scammers because the website is not interested in protecting their sellers. I suspect the scamming buyer had the same bag with a broken strap.”

Helpful Report

Posted 3 weeks ago

Dear Rachael, Thank you for your feedback. We understand your concern regarding the return of your Jenny Packham Cloth clutch bag (ref. 55307650) to you, which was not in the same condition as when you shipped it. Following a thorough review, it has been confirmed that your inquiry has been directed to the appropriate team and the claim has been accepted. The relevant team has proceeded to a payment to cover the repair cost for your item. We understand your concern regarding this matter, and we apologize for any inconvenience this may have caused you. We thank you for your understanding, and we remain at your disposal should you require any further assistance. Kind regards, The Vestiaire Collective team

Posted 5 days ago

“Beware! A buyer who doesn't like the item and has used direct shipping, can damage the item, force a return (Vestiaire will let them) and you end up with a broken item”

Helpful Report

Posted 3 weeks ago

Dear Sandra, Thank you for providing your feedback. Please be informed that after the item is delivered to the buyer, they have 72 hours to submit a claim if there are any issues with the item received. Our team typically requests additional proof demonstrating any defects before authorizing a return. Similarly, once the item reaches the seller, they also have 72 hours to contest it. After this period, claims will not be accepted. You are welcome to relist the item on your account with a revised description, if you do not want to keep the item. We appreciate your understanding and are here to assist you further if needed. Best regards, The Vestiaire Collective team

Posted 5 days ago

“The item I purchased was listed/advertised as an Hermes purse. What I received was a package of Hermes women's stockings/hose. I asked Customer Service for a refund and that I would return the item undamaged/unused. I was offered a 15 Euro discount on my next purchase instead. Are you kidding me? The item was falsely advertised, I received an item that was NOT what was promoted on the site, and Vestiaire thinks a 15 Euro discount is sufficient? I don't trust purchasing anything on this site now, so a 15 Euro discount is useless -- not to mention it is nowhere near the purchase price I paid. Buyer Beware!”

Helpful Report

Posted 1 month ago

Dear Brent, Thank you for your feedback and the sharing of your experience. We understand your concerns regarding the item you received. Please be advised that our expert team has accepted the return of the item and issued a full refund. The refund was issued on 25 November 2025 and should already be visible to the payment method used when the item was purchased. We hope that this information has addressed your concerns, and we apologize for any inconvenience that may have been caused. We remain at your disposal if you need any further assistance. Best regards, The Vestiaire Collective team

Posted 5 days ago

“I have used Vestiaire in the past to purchase a Chanel Python classic for over €10,000, nothing else, as their platform isn’t great. That was fine enough (although honestly not great since I purchased the bag as it was located in Italy, to avoid dealing with it being flown around, having it delivered to a hotel I was visiting a few weeks later in Italy. Instead, they sent it to America, God knows why, then back to Italy, defeating the entire purpose), but lately, attempting to contact them to sell a luxury item - Brand new, signed by the artist (moynat kasing lung collaboration) in person - has prompted me to never use their platform again and leave a review everywhere I can. It’s been nothing but complete idiocy, either actual robots or people in their basement in India, who don’t speak a word of English (or understand the universal language of photos and links to their own active listings that are the exact same item, but NOT signed by the artist). I literally cannot even describe the two weeks now of dealing with these morons or my head would blow off in rage. Steer clear unless you want to have your Patience tested to the highest degree ever, similar to dealing with Airbnb.”

Helpful Report

Posted 1 month ago

Dear member, Thank you for taking the time to provide your feedback. We understand your concerns regarding your previous delivery and the recent difficulties you’ve encountered with listing your items. Regarding your Chanel Python purchase, we would like to clarify that since authentication was selected, the bag was sent to our inspection center in France instead of America, as we do not have a warehouse in Italy. This procedure is essential for verifying the item's authenticity before it is delivered to your designated address. As for your Moynat x Kasing Lung item, we are unfortunately unable to accept pieces that do not meet our specific brand criteria, regardless of any signatures. Additionally, in order to receive a price suggestion, items must first be submitted for draft listing. Please keep in mind that our platform currently specializes in pre-loved and luxury items but does not support this particular collaboration. We appreciate your understanding and patience as we clarify these procedures. Best regards, The Vestiaire Collective team

Posted 2 days ago

“Vestiaire Collective blocked my account without any reason and accused me of selling fake items completely false. I sent official store receipts proving authenticity, yet they refused to review them and simply said they “won’t unblock” me. Unbelievable arrogance and zero respect for honest customers. I’ve never owned or sold anything fake in my life. Stay away this platform can destroy your account and reputation without explanation. Irina Popova”

Helpful Report

Posted 1 month ago

Dear Irina, Thank you for your feedback. We understand your request regarding the reactivation of your account. After checking, we have confirmed that your account was restricted because an item submitted did not meet our brand and authenticity standards. While you did provide the documentation requested by our team, upon review, these documents were found to be insufficient or non-compliant with our requirements. Due to the nature and volume of non-compliant items associated with your account, our expert team has decided to uphold the decision to keep your account permanently deactivated. We remain available for further questions or requests, Best regards, The Vestiaire Collective team

Posted 5 days ago

“Horrible customer service! Received an expensive coat with a faulted button (it had been crushed and obviously seller tried to sow it back on with poor skills and in ten pieces) which was not in the description from the seller and hadn’t been noticed by the Authenticator. Vestiaire told me to send back the jacket for a refund m, then decided not to give me a refund and instead put it for sale again at a discount, again without noting the error of the missing button. Ie now it’s liability that the seller did this.. CS not answering except for standard chat and not getting back …:”

Helpful Report

Posted 1 month ago

Dear member, Thank you for bringing this to our attention. We understand that your return request regarding a conformity issue with the coat was declined. As this item was purchased with Authenticated Shipping, it underwent a physical inspection at our hub before being delivered to you. Our expert team confirmed that the item matched the description and met our brand standards at that time. Following your report of a conformity issue, we agreed to a second manual inspection at our hub rather than a direct return for a refund. After a careful review of your report and the item itself, our team confirmed again that the item matches the original description. Consequently, the item has been relisted for sale under your account. Once the new listing is available, the new seller can contact our team to edit it. According to our policy, if a buyer reports an issue with an authenticated item, we provide a second inspection. If the item is found to match the description, it is relisted on the buyer's behalf. If you preferred to have the item returned to you instead of relisted, please contact our team. A refund is only processed if the item is found to be non-compliant. Please check the following link about the return policy : https://faq.vestiairecollective.com/hc/en-gb/articles/360004969178-Buyer-Vestiaire-Collective-s-Return-Policy We remain available for further questions or requests, Best regards, The Vestiaire Collective team

Posted 5 days ago

“We have order 5972480x. Chanel bag ship usa to Canada. the shipment is DDP as buyer pay in advance custom duty etc. Means all clearance document registered by shipper ( vestiaire). We have been contacted vestiaire to solve the issue however we got only bouncing they are not try to do effort to solve. Because what the courier DHL request is the registered business number. Shipper vestiaire not give good problem solving the fact they only bounce to the customer by asking same request investigation letter promise SLA 48h and extend 48 and soon. So from 23october until 4 november they have not been done anything. We request fully refund however they just cannot say anything the anwers only forward to team. Same answer.”

Helpful Report

Posted 1 month ago

Dear Risna, Thank you for contacting us regarding the delivery of your order. To clarify our process: our policy requires us to initiate a formal investigation if there is no tracking update from the carrier for more than two working days. In such cases, we request specific documentation from the buyer to proceed with the inquiry. Regarding your recent purchase of the Chanel Boy leather crossbody bag, we have completed the investigation with the carrier. They have confirmed that the item was successfully delivered to the pickup point, and we have since received your confirmation that the package was safely received. As the matter is now resolved, no further documentation is required. Thank you for your patience and cooperation throughout this process. Should you need any further assistance, please do not hesitate to reach out. Kind regards, The Vestiaire Collective Team

Posted 5 days ago

“Frustrating customer service experience, copy/ paste answer over and over. Authentication team is inadequate.”

Helpful Report

Posted 1 month ago

Dear Marco, Thank you for bringing this to our attention. We understand your concerns regarding our authentication process and the customer service team. Regarding our process, we have a strict policy to ensure quality and authenticity for our community. We only accept items from brands on our approved list; additionally, every item must match its description and meet our brand's authenticity standards. Our authentication team consists of trained experts who specialize in brand-specific identification and verification. They conduct their evaluations with the utmost care, following a precise set of guidelines to maintain the integrity of every item. We sincerely apologize that you have not received the support you expected from our teams. Please be assured that we are continually working to improve our services. We are available should you have any further questions or requests. Best regards, The Vestiaire Collective Team

Posted 1 week ago

“I do not reccomend them. Huge commisions and complicated process”

Helpful Report

Posted 1 month ago

Dear Cyrus, Thank you for your feedback. We understand your points regarding our commission rates and the complexity of our process. We want to explain that the selling fees on each item help us provide free shipping labels and insurance for sellers in over 40 countries. You are informed of the seller price at the time of deposit and when a member makes a price offer. Know that selling fee rates differ based on the item's price. You can view our complete chart here: https://faq.VestiaireCollective.com/hc/en-gb/articles/360001326277-Selling-Fees?parent=4404616426897 Regarding our process, these steps are in place to ensure a secure and high-quality experience for both buyers and sellers. However, we are always looking for ways to make it more efficient. If you have questions about a specific step or need assistance with a current listing, our team is available via chat or email to help. We’ll remain available for further questions or requests. Best regards, The Vestiaire Collective team

Posted 6 days ago

“Hopeless. When you have a problem they do nothing for you. 6 people telling you the same :we investigate . It’s take 48 hours but it’s easy the seller have send the wrong product(Dior sunglasses ) and she send a sweater. Not so difficult I think . But when one of those 6 people did there work ! Problem solved. But These 6 people feel too important to work, someone else should do that. They think they are Royal. I have payed €165 for what ? A sweater super small not my taste not my size.”

Helpful Report

Posted 2 months ago

Dear member, Thank you for sharing your feedback with us. We understand your concerns about the investigation process and sincerely apologize for any delays you have experienced. Since this was a direct shipping order, it is important for us to carefully verify details with both parties to ensure fairness. While we acknowledge your urgency in obtaining a refund, these procedures are essential for maintaining transparency within our community. We are pleased to inform you that since the seller has recognized an error with their shipping labels, your return has been approved. According to our records, the item has been successfully returned, and your refund has been processed. We appreciate your understanding and patience during the issue. Best regards, The Vestiaire Collective team

Posted 1 week ago

“Avoid at all cost. If everything goes smooth, it’s ok. But if you need assistance. They will waist your time for ever, and no issue is never going to be resolved. Appalling.”

Helpful Report

Posted 2 months ago

Dear Carmen, Thank you for your feedback. We are sorry to hear that you have not received the expected support from our teams. Please rest assured that we are constantly working on improving our services, and we remain at your disposal to provide further assistance. To help us identify and assist you with your request, please provide us with more details regarding your specific issue. Thank you for your understanding and cooperation, Best regards, The Vestiaire Collective team

Posted 1 week ago

“After years as a responsible user on Vestiaire Collective, my new account was suddenly blocked without any valid reason. I submitted all required documents — invoices, authenticity certificates — yet all I received were copy-paste bot replies. The only explanation I got was the same generic line: “one person – one account.” I always had just one account: the first one I personally closed, and the second — my only active account — was unfairly blocked by their system. There was no proper review, no transparency, and no respect for a loyal customer. Vestiaire’s management needs to pay attention to their so-called “customer support,” which ignores real issues and treats users like bots.”

Helpful Report

Posted 2 months ago

Dear Olga, Thank you for bringing this issue to our attention. We understand that your account has been deactivated. Please be aware that our platform prohibits the creation of multiple accounts. If a member is found to have more than one account, our system will detect this and all associated accounts will be deactivated. When an account is deactivated, the member should notify us so that we can take appropriate action. In such instances, it is unnecessary to create a new account; members can simply contact us via email using the deactivated account for resolution. Regarding your situation, we have escalated your case to the appropriate department for consideration of reactivating your account; however, they confirmed that our Authentication team discovered several items in your history that did not comply with our authenticity standards. Specifically, a Balenciaga blouse (ref. 47484081) linked to your previous account was identified as counterfeit following our detailed authentication process. In light of these findings, we are unable to restore your account at this moment. Thank you for your understanding; please let us know if you need any further assistance. Kind regards, The Vestiaire Collective team

Posted 1 week ago

“I sold a Dior Saddle handbag on Vestiaire Collective in September 2025. Vestiaire’s authentication team later claimed that the authenticity documents—clearly listed in my ad and included in my shipment—were not present. Despite my repeated requests, they have refused to provide compensation and will only return the bag or allow me to relist without the documents. I have filed a formal complaint and requested the unboxing footage for verification (not provided) but the issue remains unresolved. While the platform is convenient for buyers, my experience as a seller has been frustrating and has resulted in lost time and potential income. I recommend other sellers photograph and document every step carefully and consider these risks before using Vestiaire Collective. They are clearly interested in transactions and not customer experience”

Helpful Report

Posted 2 months ago

Dear Maria, Thank you for bringing this matter to our attention. We understand that the authenticity of your Dior Saddle handbag was not approved. Upon reviewing, we noticed that you have sold only one item, the Tiffany & Co Atlas white gold ring (ref. 60809772), in your account. To help us investigate your case further, please feel free to provide the reference of the item in question. Thank you for your understanding. Kind regards, The Vestiaire Collective team

Posted 1 week ago

“Bought earrings for about 600 euros only to receive just one. Don’t buy through this platform.”

Helpful Report

Posted 2 months ago

Dear Bart, Thank you for bringing this to our attention. We are sorry to hear that your order did not meet your expectations. As per our policy, when an item purchased with Authenticated Shipping is reported as having a missing element, the case must first be reviewed by the dedicated team to verify what was received and what was originally offered for sale. For your recent order of the Adolfo Courrier yellow gold earrings, our records show that you contacted us to report receiving only one earring. The case was escalated to the relevant department, who confirmed that only one earring was received because this item was listed and sold individually, which was indicated in the product description. If you prefer not to keep this item, you have the option to relist it directly from your account, under the conditions set out in our relisting policy, which you can find here: https://faq.vestiairecollective.com/hc/en-gb/articles/200428301-Buyer-Relisting-an-Item. We sincerely appreciate your understanding and remain at your disposal for any further questions. Kind regards, The Vestiaire Collective Team

Posted 1 week ago

“I received a fake Louis Vuitton from the seller Magnificent Designers. I could tell the bag was fake right away by how plastic it felt. Then I found the date code (N.I.0991), which is invalid. An invalid code means a fake bag. I sent it back to Vestiaire, and they still approved a fake bag and made it live on my account.”

Helpful Report

Posted 3 months ago

Dear Tiffany, Thank you for sharing your feedback and experience with us. We understand your concern regarding the authenticity of the Louis Vuitton leather handbag you purchased and appreciate the opportunity to clarify the steps taken. At Vestiaire Collective, any claim relating to authenticity is treated with the utmost seriousness: our protocol requires the item to be returned to our hub so it can be re‑evaluated by our team of trained brand‑specific experts, in line with our zero‑tolerance policy toward counterfeit items. In your case, once you raised your concern, we unlocked the return and provided a prepaid shipping label, so the bag could be sent back for review. The item was received at our hub on 22/09/2025 and, after a detailed re‑authentication, our experts confirmed that it met all of our authenticity standards, following which it was relisted on your account in accordance with our procedure. At your request, the bag was then shipped back to you, and delivery was successfully completed on 25/09/2025. Thank you for your understanding, and please do not hesitate to contact us if you have any further questions or need additional support. Kind regards, The Vestiaire Collective team

Posted 1 week ago

“i bought a Guuci belt and it was fake. I sent it back,in order for them to check it and they insisted that it was authentic.The belt did not have a serial code,all Gucci belts(as all luxury goods) have this code.I checked it out again and again. They denied to refund.Obviously because if they did so,they would admit that the belt was fake! Very disappointed.never buy again”

Helpful Report

Posted 3 months ago

Dear Member, Thank you for your feedback. We understand your concerns regarding the outcome of our second authentication of your order: the Gucci leather belt and its relisting under your account. Please note that we take authenticity very seriously. While all items undergo an initial digital check before being published, after you expressed doubts about the item's authenticity, we unlocked the return to our hub for a physical authentication to confirm its genuineness. During this inspection, our expert team carefully examined details such as materials, finishing, typography, branding, and labeling. They confirmed that all these elements meet Gucci's brand standards, which validated it as authentic. In such cases, the relisting is automatic; we see that the item has since been successfully sold and your payment has been issued. For more information on our inspection process and expertise, please visit our FAQ here: https://faq.vestiairecollective.com/hc/en-gb/articles/25922864974609-How-do-you-authenticate-an-item Thank you for your understanding, and we remain available for any further assistance. Best regards, The Vestiaire Collective Team

Posted 1 week ago

““Recovery Made Possible Paradigm Recovery Firm,,”

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Posted 3 months ago

“From Lost to Found - Erin Recovery Firm Brought it Back.”

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Posted 3 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews