Name: Vestiaire Collective
Rating: 1.49

“Horrible customer service! Received an expensive coat with a faulted button (it had been crushed and obviously seller tried to sow it back on with poor skills and in ten pieces) which was not in the description from the seller and hadn’t been noticed by the Authenticator. Vestiaire told me to send back the jacket for a refund m, then decided not to give me a refund and instead put it for sale again at a discount, again without noting the error of the missing button. Ie now it’s liability that the seller did this.. CS not answering except for standard chat and not getting back …:”

Helpful Report

Posted 2 days ago

“We have order 5972480x. Chanel bag ship usa to Canada. the shipment is DDP as buyer pay in advance custom duty etc. Means all clearance document registered by shipper ( vestiaire). We have been contacted vestiaire to solve the issue however we got only bouncing they are not try to do effort to solve. Because what the courier DHL request is the registered business number. Shipper vestiaire not give good problem solving the fact they only bounce to the customer by asking same request investigation letter promise SLA 48h and extend 48 and soon. So from 23october until 4 november they have not been done anything. We request fully refund however they just cannot say anything the anwers only forward to team. Same answer.”

Helpful Report

Posted 2 days ago

“Frustrating customer service experience, copy/ paste answer over and over. Authentication team is inadequate.”

Helpful Report

Posted 2 days ago

“I do not reccomend them. Huge commisions and complicated process”

Helpful Report

Posted 1 week ago

“I purchased a pair of Salvatore Ferragamo shoes from Vestiaire Collective. They arrived during bank holiday weekend and after opening the package I noticed that I had been scammed. The heels of the shoes were completely broken and they were a poor imitation of the Ferragamo brand. Even in comparison to the site pictures there was notable difference on the item (broken down heels). When I contacted the site customer service they said that the package was show as delivered since it was thrown into our garden the evening before the public holiday (we were already travelling by then) and by now it was pass the 48 hours of accepted return time. They suggested that I RESELL the BROKEN, FAKE pair of shoes to another unsuspecting client of Vestiaire Collective for free. I am without words.”

Vestiaire Collective 1 star review on 29th October 2025

Helpful Report

Posted 1 week ago

“Please stay away from this company. They will steal your items. My first and last time selling with Vestiaire. And honestly the worst online experience. I sold a brand-new, authentic piece on their platform, but once it arrived at their warehouse, they said that they will automatically cancel the order and lower the price of the item due to some damage. They attached a picture of the perfect stitches. After this, they sent me one more message stating that I could choose whether to relist my item at a lower price or they would send it back at my own expense. So I agreed to relist my item and try to sell it once again (I thought it would give me less headache). No way it was sent in minutes and shipped immediately. I got the confirmation that the item arrived successfully. This all happened 2 months ago, since that I have been emailing their customer service, but I haven't received any payment. They first told me that they have a problem with my address and they want to see an official proof of the address I am staying physically (very very strange..) and my passport. I am from the European Union, and I allowed them to see my government address card, my ID, and my passport. But it was not good enough for them so they asked me to send them my utility bills..(Excuse me). Anyway, I told them that the utility bills are in my husband’s name not mine even if I wanted to share such private things it would not be helpful. Still no actual answer or help received from the company. They are legit stealing pieces all around the world. Do not be their next victim, this is not a safe place to sell your pieces.”

Helpful Report

Posted 1 week ago

“Avoid this company at all cost. Bought a pair of Chloe loafers. 3 weeks to send it from Italy to England. Issues with delivery. Asked for a full refund and told to relist the item that i haven't received . It's a scam company hidden behibd luxury label.”

Helpful Report

Posted 2 weeks ago

“Hopeless. When you have a problem they do nothing for you. 6 people telling you the same :we investigate . It’s take 48 hours but it’s easy the seller have send the wrong product(Dior sunglasses ) and she send a sweater. Not so difficult I think . But when one of those 6 people did there work ! Problem solved. But These 6 people feel too important to work, someone else should do that. They think they are Royal. I have payed €165 for what ? A sweater super small not my taste not my size.”

Helpful Report

Posted 3 weeks ago

“I want to express my sincere appreciation for your dedication and professionalism throughout this process. Your guidance and support have truly made a difference and contributed greatly to our success.”

Vestiaire Collective 1 star review on 6th October 2025

Helpful Report

Posted 1 month ago

“I want to express my sincere appreciation for your dedication and professionalism throughout this process. Your guidance and support have truly made a difference and contributed greatly to our success.”

Helpful Report

Posted 1 month ago

“I want to express my sincere appreciation for your dedication and professionalism throughout this process. Your guidance and support have truly made a difference and contributed greatly to our success.”

Helpful Report

Posted 1 month ago

“Avoid at all cost. If everything goes smooth, it’s ok. But if you need assistance. They will waist your time for ever, and no issue is never going to be resolved. Appalling.”

Helpful Report

Posted 1 month ago

“After years as a responsible user on Vestiaire Collective, my new account was suddenly blocked without any valid reason. I submitted all required documents — invoices, authenticity certificates — yet all I received were copy-paste bot replies. The only explanation I got was the same generic line: “one person – one account.” I always had just one account: the first one I personally closed, and the second — my only active account — was unfairly blocked by their system. There was no proper review, no transparency, and no respect for a loyal customer. Vestiaire’s management needs to pay attention to their so-called “customer support,” which ignores real issues and treats users like bots.”

Helpful Report

Posted 1 month ago

“I sold a Dior Saddle handbag on Vestiaire Collective in September 2025. Vestiaire’s authentication team later claimed that the authenticity documents—clearly listed in my ad and included in my shipment—were not present. Despite my repeated requests, they have refused to provide compensation and will only return the bag or allow me to relist without the documents. I have filed a formal complaint and requested the unboxing footage for verification (not provided) but the issue remains unresolved. While the platform is convenient for buyers, my experience as a seller has been frustrating and has resulted in lost time and potential income. I recommend other sellers photograph and document every step carefully and consider these risks before using Vestiaire Collective. They are clearly interested in transactions and not customer experience”

Helpful Report

Posted 1 month ago

“I sold a Dior Saddle handbag on Vestiaire Collective in September 2025. Vestiaire’s authentication team later claimed that the authenticity documents—clearly listed in my ad and included in my shipment—were not present. Despite my repeated requests, they have refused to provide compensation and will only return the bag or allow me to relist without the documents. I have filed a formal complaint and requested the unboxing footage for verification (not provided) but the issue remains unresolved. While the platform is convenient for buyers, my experience as a seller has been frustrating and has resulted in lost time and potential income. I recommend other sellers photograph and document every step carefully and consider these risks before using Vestiaire Collective. They are clearly interested in transactions and not customer experience”

Helpful Report

Posted 1 month ago

“Bought earrings for about 600 euros only to receive just one. Don’t buy through this platform.”

Vestiaire Collective 1 star review on 25th September 2025

Helpful Report

Posted 1 month ago

“Vestiaire Collective permanently closed my account despite me providing all invoices and authenticity proof. They refused to explain why. I want to connect with others in the same situation so we can organize a collective complaint to consumer protection authorities.”

Helpful Report

Posted 1 month ago

“I received a fake Louis Vuitton from the seller Magnificent Designers. I could tell the bag was fake right away by how plastic it felt. Then I found the date code (N.I.0991), which is invalid. An invalid code means a fake bag. I sent it back to Vestiaire, and they still approved a fake bag and made it live on my account.”

Helpful Report

Posted 1 month ago

“i bought a Guuci belt and it was fake. I sent it back,in order for them to check it and they insisted that it was authentic.The belt did not have a serial code,all Gucci belts(as all luxury goods) have this code.I checked it out again and again. They denied to refund.Obviously because if they did so,they would admit that the belt was fake! Very disappointed.never buy again”

Helpful Report

Posted 1 month ago

““Recovery Made Possible Paradigm Recovery Firm,,”

Vestiaire Collective 1 star review on 16th September 2025

Helpful Report

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews