Name: Vestiaire Collective
Rating: 2.79

“The amount of money you charge both parties is unjustified. There is no option to show how much each other is either earning nor paying either. It is extortionate”

Helpful Report

Posted 5 days ago

Dear Member, Thank you for sharing your feedback with us. In this case, we kindly inform you that the commission fee applied to each item sold or purchased from us, it covers the cost of important services such as customer support and digital authentication. These fees are calculated automatically based on several factors, including the location of the buyer and seller, currency, price of the item and type. For more detailed information, please check this link: Shipping fees: https://faq.vestiairecollective.com/hc/en-gb/articles/360001032178-Buyer-Shipping-Fees Selling fees: https://faq.vestiairecollective.com/hc/en-gb/articles/24659638721425-Seller-Selling-Fees Thank you for your understanding. If you have any questions or need help, please do not hesitate to contact us. Kind regards, The Vestiaire Collective team

Posted 3 days ago

“The bag I received is a total fake. It smells like plastic feels like plastic and there is not one LV or serial number inside the bag. The tabs on either side of the zipper have nothing on them. The zipper pull has Eclair” on it. WTF???”

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Posted 3 weeks ago

Dear Member, Thank you for sharing your feedback and experience with us. We understand your concern regarding the authenticity of your purchased item, and we would like to reassure you that authenticity is our top priority. We maintain a strict zero-tolerance policy toward counterfeit items. At Vestiaire Collective, any claim regarding the authenticity of a purchased item is taken very seriously. In such cases, our protocol requires that the item be returned to our hub for a detailed re-evaluation by our team of experts, who specialize in brand-specific identification and verification. Every assessment is carried out with the utmost care, following a strict set of guidelines. In your case, our team reached out to you by email after you raised your concerns, requesting photos clearly showing the reasons for your doubts about the item's authenticity. As we did not receive a response, your claim was closed automatically. To proceed with the return, we kindly invite you to send us the requested photos via chat or email. Thank you for your understanding. If you have any additional questions or need further support, please don't hesitate to reach out. Kind regards, The Vestiaire Collective Team

Posted 2 weeks ago

“I’m a stylist that shops all over for my clients. Purchased a dress from a German seller & Was hit with a $300+ charge after I checked out that I was not expected after all the other fees. I will never do business with your company again. Terrible way to transact.”

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Posted 3 weeks ago

Dear Member, Thank you for sharing your feedback to us. We kindly inform that the selling fees charged on each item sold allows us to provide a free shipping label and to insure packages for sellers in more than 40 countries. Your seller price is shared with you at the time of deposit and also if a Member submits a price offer Selling fees rates are different, depending on the price of the item You will be able to check our entire chart on the following link : Help Centre > Selling > Payment & Fees > General We remain available for any further information, The Vestiare Collective team

Posted 2 weeks ago

“I sold a very beautiful red satin bag about 3 weeks ago. All the time the price was $36, then it went down to $24. And when I sold, I got $4.00. I never understood that. From a $24 sale price, I am entitled to $4? This is very strange.”

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Posted 3 months ago

“I sold something a couple years ago for £32 I keep £30, my most recent sale I sold it for £38 I got £30 from it.”

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Posted 4 months ago

“The item I bought was Amazing! And the lady reduced it to more than half, I was really happy…… but then …….. the fees are Absolutely ridiculous, I think it cost me about £150 to get it from France! I have a rail pass so would have been cheaper to go on the Eurostar and get if myself. EBay or Vinted might seen less upmarket but you can still get some Amazing Designer clothing without the extortionate fees! Verstiaire collective please learn from them.”

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Posted 4 months ago

“I had a deeply disappointing experience with Vestiaire Collective. I reported an accidental purchase immediately, before the item was even shipped, expecting a simple cancellation. Instead, I was told my only option was to resell the item myself. In other words, I went from being a customer to being forced into becoming a seller to fix a situation I tried to prevent from the start. Their own support team advised me to file a misleading-description claim just to obtain a refund, which obviously makes no sense. Even the seller confirmed he would have cancelled if the platform allowed it without damaging his rating. The system seems built in a way that protects internal metrics rather than customers. What should have been a quick, reasonable resolution turned into unnecessary back-and-forth, wasted time and needless frustration. This was my first experience with Vestiaire Collective and, based on how little they value customer satisfaction, it will certainly be my last.”

Helpful Report

Posted 8 months ago

Dear member, Thank you for your feedback. We apologize that our service did not meet your expectations and understand your concerns about canceling your order for the Hackett London Cufflinks. To clarify, only the seller can cancel orders once they are placed. For more details: https://faq.vestiairecollective.com/hc/en-gb/articles/22916229903505-Buyer-How-Do-I-Cancel-My-Order-and-get-a-Refund If a seller does not ship an item within 7 days of a sale, the order will be automatically canceled. Additionally, if there is an issue with the received item, buyers can submit a claim within 72 hours of delivery, providing evidence of discrepancies. Cancellation will occur only if the issue is valid. Our team has informed you about these options and mentioned that the order can be canceled if the item does not match its description. Upon review, we see that although a claim was raised regarding color issues after shipment, it was denied as the item matches its description. In such cases, we recommend relisting to help recover your investment. We see that you have already relisted the item under your account. These policies are designed to protect both buyers and sellers while fostering trust on our platform. Thank you for understanding. While we respect your decision not to continue with us, we are here to assist further if needed. Best regards, The Vestiaire Collective team

Posted 8 months ago

“I have quite a good experience for a couple of years with VC, both as a seller and a buyer. But the day you'll have an issue, VC don't give you any right to defend yourself and if you ask for details, it's always "confidential". I had a situation with an item listed, for which the team of experts canceled the sale, and they issued a report that does not say that it is a fake item, but only because they considered that the size and composition label are not compliant, they cancel it. I asked for explanations and I wanted to know, for example, what size they thought the said dress would be, and they only answered that it was confidential. The sale was canceled without real arguments. FYI: Model, Material, Branding elements (label, logo, typography, etc.), Manufacturing finishes, Zipper/Stud/Button were all compliant. Not to mention that their fees are high!! They charge a lot in fees and also the shipment costs are expensive.”

Helpful Report

Posted 8 months ago

Dear Airam, Thank you for your feedback. We understand your case regarding the authenticity review of the Isabel Marant Mini dress sold on November 27, 2025, and our commission structure. As the buyer selected Authenticated Shipping, the item was sent to our hub for a physical inspection. Following a thorough review, our experts determined that the item does not meet our brand standards. Specifically, the composition and size labels do not conform to the brand's official specifications. As a result, the sale was cancelled. In accordance with our policy, a return shipping fee was required to send the item back to you. Our records indicate that the item has already been shipped and should now be back in your possession. Please be assured that ensuring the authenticity of every item is our top priority, and we maintain a zero-tolerance policy regarding non-compliant or counterfeit goods. We want to explain that the selling fees on each item help us provide free shipping labels and insurance for sellers in over 40 countries. You are informed of the seller price at the time of deposit and when a member makes a price offer. Know that selling fee rates differ based on the item's price. You can view our complete chart here: https://faq.VestiaireCollective.com/hc/en-gb/articles/360001326277-Selling-Fees?parent=4404616426897 If you have any further questions or requests, we are here to help you. Best regards, The Vestiaire Collective Team

Posted 8 months ago

“The item I purchased was listed/advertised as an Hermes purse. What I received was a package of Hermes women's stockings/hose. I asked Customer Service for a refund and that I would return the item undamaged/unused. I was offered a 15 Euro discount on my next purchase instead. Are you kidding me? The item was falsely advertised, I received an item that was NOT what was promoted on the site, and Vestiaire thinks a 15 Euro discount is sufficient? I don't trust purchasing anything on this site now, so a 15 Euro discount is useless -- not to mention it is nowhere near the purchase price I paid. Buyer Beware!”

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Posted 9 months ago

Dear Brent, Thank you for your feedback and the sharing of your experience. We understand your concerns regarding the item you received. Please be advised that our expert team has accepted the return of the item and issued a full refund. The refund was issued on 25 November 2025 and should already be visible to the payment method used when the item was purchased. We hope that this information has addressed your concerns, and we apologize for any inconvenience that may have been caused. We remain at your disposal if you need any further assistance. Best regards, The Vestiaire Collective team

Posted 8 months ago

“We have order 5972480x. Chanel bag ship usa to Canada. the shipment is DDP as buyer pay in advance custom duty etc. Means all clearance document registered by shipper ( vestiaire). We have been contacted vestiaire to solve the issue however we got only bouncing they are not try to do effort to solve. Because what the courier DHL request is the registered business number. Shipper vestiaire not give good problem solving the fact they only bounce to the customer by asking same request investigation letter promise SLA 48h and extend 48 and soon. So from 23october until 4 november they have not been done anything. We request fully refund however they just cannot say anything the anwers only forward to team. Same answer.”

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Posted 9 months ago

Dear Risna, Thank you for contacting us regarding the delivery of your order. To clarify our process: our policy requires us to initiate a formal investigation if there is no tracking update from the carrier for more than two working days. In such cases, we request specific documentation from the buyer to proceed with the inquiry. Regarding your recent purchase of the Chanel Boy leather crossbody bag, we have completed the investigation with the carrier. They have confirmed that the item was successfully delivered to the pickup point, and we have since received your confirmation that the package was safely received. As the matter is now resolved, no further documentation is required. Thank you for your patience and cooperation throughout this process. Should you need any further assistance, please do not hesitate to reach out. Kind regards, The Vestiaire Collective Team

Posted 8 months ago

“Frustrating customer service experience, copy/ paste answer over and over. Authentication team is inadequate.”

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Posted 9 months ago

Dear Marco, Thank you for bringing this to our attention. We understand your concerns regarding our authentication process and the customer service team. Regarding our process, we have a strict policy to ensure quality and authenticity for our community. We only accept items from brands on our approved list; additionally, every item must match its description and meet our brand's authenticity standards. Our authentication team consists of trained experts who specialize in brand-specific identification and verification. They conduct their evaluations with the utmost care, following a precise set of guidelines to maintain the integrity of every item. We sincerely apologize that you have not received the support you expected from our teams. Please be assured that we are continually working to improve our services. We are available should you have any further questions or requests. Best regards, The Vestiaire Collective Team

Posted 8 months ago

“I do not reccomend them. Huge commisions and complicated process”

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Posted 9 months ago

Dear Cyrus, Thank you for your feedback. We understand your points regarding our commission rates and the complexity of our process. We want to explain that the selling fees on each item help us provide free shipping labels and insurance for sellers in over 40 countries. You are informed of the seller price at the time of deposit and when a member makes a price offer. Know that selling fee rates differ based on the item's price. You can view our complete chart here: https://faq.VestiaireCollective.com/hc/en-gb/articles/360001326277-Selling-Fees?parent=4404616426897 Regarding our process, these steps are in place to ensure a secure and high-quality experience for both buyers and sellers. However, we are always looking for ways to make it more efficient. If you have questions about a specific step or need assistance with a current listing, our team is available via chat or email to help. We’ll remain available for further questions or requests. Best regards, The Vestiaire Collective team

Posted 8 months ago

“Hopeless. When you have a problem they do nothing for you. 6 people telling you the same :we investigate . It’s take 48 hours but it’s easy the seller have send the wrong product(Dior sunglasses ) and she send a sweater. Not so difficult I think . But when one of those 6 people did there work ! Problem solved. But These 6 people feel too important to work, someone else should do that. They think they are Royal. I have payed €165 for what ? A sweater super small not my taste not my size.”

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Posted 10 months ago

Dear member, Thank you for sharing your feedback with us. We understand your concerns about the investigation process and sincerely apologize for any delays you have experienced. Since this was a direct shipping order, it is important for us to carefully verify details with both parties to ensure fairness. While we acknowledge your urgency in obtaining a refund, these procedures are essential for maintaining transparency within our community. We are pleased to inform you that since the seller has recognized an error with their shipping labels, your return has been approved. According to our records, the item has been successfully returned, and your refund has been processed. We appreciate your understanding and patience during the issue. Best regards, The Vestiaire Collective team

Posted 8 months ago

“Avoid at all cost. If everything goes smooth, it’s ok. But if you need assistance. They will waist your time for ever, and no issue is never going to be resolved. Appalling.”

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Posted 10 months ago

Dear Carmen, Thank you for your feedback. We are sorry to hear that you have not received the expected support from our teams. Please rest assured that we are constantly working on improving our services, and we remain at your disposal to provide further assistance. To help us identify and assist you with your request, please provide us with more details regarding your specific issue. Thank you for your understanding and cooperation, Best regards, The Vestiaire Collective team

Posted 8 months ago

“I ordered a pair of shoes on 20th August. The shoes were sent on 28th August after 7 pm via vestiare direct shipping which is after their own cancellation policy deadline! I should have received my refund after the 28th. Instead they forced me to accept the delivery. The shoes have never left France. I live in Germany. The shoes remain at a pick up spot in courbevoie! Today I was told to go an pick up the shoes. So they expect me to travel 606 km!!!!! The biggest problem is that no one seems to read the carrier’s information on the la poste website. There it is plain to see that the shoes have never left the country”

Vestiaire Collective 1 star review on 8th September 2025

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Posted 11 months ago

Dear Elif, Thank you for bringing this to our attention. We understand your case about the shipping timeframe and the delivery of the Prada Leather trainers purchased on August 20, 2025. We sincerely apologize for any inconvenience this situation has caused. After checking, we have seen that the seller shipped the item within the expected timeframe. However, carrier updates often take 24–48 hours to appear after the initial drop-off. The item was mistakenly marked as delivered on September 2nd, even though the shoes never left France. Because you confirmed non-receipt, our team initiated an investigation with the carrier to locate the item. The investigation concluded that the carrier failed to deliver the item to you. Consequently, your refund was issued on September 14, 2025. We trust these funds have reached your account. Please be aware that when an item is marked as delivered, but the buyer confirms they have not received it, our procedure requires opening a full investigation with the carrier. This process is complex and can take several weeks. Only after the investigation is concluded, and the item cannot be located do we issue a refund to the buyer. We remain at your disposal if needed, Best regards, The Vestiaire Collective team

Posted 8 months ago

“Absolutely ridiculous!! I bought shoes from vestiaire, the seller claimed they were BRAND NEW, i received used shoes with cracked shoes and rubbed suede. I took photos within 15 minutes of collecting parcel and returned them. The seller lied that they were not damaged when she sent. Vestiaire instead of believing me with all the evidence, believed her and sent me those shoes back!!! PLEASE AVOID this platform!!!”

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Posted 11 months ago

Dear Member, Thank you for your feedback, and sharing your experience with us. We understand your concerns regarding the return of the Sophia Webster Flats you sent back to the seller, that were recently returned to you. After our review, we have confirmed that the shoes were delivered to the seller, who informed us that the item they received was not in the same condition as it was when shipped to you. They supplied us with photographs of the item prior to shipping, and we have escalated this matter to our relevant team for further examination. It has been determined that there was no damage when the seller shipped the item; therefore, it has been returned to you. We recognize that this outcome is not what you had hoped for; however, since it has been verified that the item is compliant with our policies, we must uphold this decision. We trust this information clarifies your concerns. If you require any additional assistance, please do not hesitate to reach out. Best regards, The Vestiaire Collective team

Posted 8 months ago

“I shipped my item, delivery was confirmed, but Vestiaire cancelled the sale, refunded the buyer, and let them keep it. I still haven’t been paid. Sellers beware, they can take your item and leave you with nothing.”

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Posted 11 months ago

“Insulting experience After 6 years on app, where I bought many expensive items, I was deactivated because listed 2 t- shirts where couldn’t provide proof by request. Such a loyalty to the permanent ans devoted client! Brilliant 👌😀”

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Posted 1 year ago

“As a Seller – Item Lost, No Proof, No Compensation Selling on Vestiaire Collective has been one of the most frustrating experiences I've had with any platform. I shipped out an item following all the required steps. The buyer never received it — and I was later told the parcel was “returned to me.” But I never received anything. And despite asking multiple times, Vestiaire has provided zero proof of this so-called return: No recipient name No timestamp No delivery address No delivery confirmation or signature The tracking number they referenced shows no completed delivery, and doesn’t even recognize my postal code. Still, they closed the case, citing “company policy” — refusing to refund me or escalate the issue further. So now, the item is gone, the buyer didn’t get it, and I’ve lost the item and the money. Vestiaire’s position? Shrug and walk away. Their customer service has been evasive, unhelpful, and completely unwilling to provide accountability or transparency. Sellers carry all the risk, and Vestiaire offers no protection if something goes wrong. For a company that charges such high commissions, their level of support is disgraceful. I strongly discourage anyone from selling through this platform — if anything goes wrong, you’re on your own.”

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Posted 1 year ago

“Extremely Disappointing and Inconsistent I’ve had a very frustrating experience with Vestiaire Collective. I listed an authentic Jacquemus bag (Ref. 57171748) with all the required details, only to have it rejected without a clear explanation. What’s worse is that this isn’t the first time—the exact same thing happened with a Jacquemus T-shirt (Ref. 54431278), which was initially refused, then later approved and sold after I re-uploaded it. It passed their so-called “verification” process without issue. Vestiaire claims items are verified after being sold and physically inspected. Yet they’re now making inconsistent calls based on photos alone, without giving sellers a chance to prove authenticity properly. This is unprofessional, arbitrary, and unacceptable. I’m extremely disappointed and feel disrespected as a trusted seller. If you value your time and credibility, think twice before listing with them. I will be sharing this experience on every platform I can.”

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Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email

Vestiaire Collective Reviews