Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.50

1.5 Rating 1,396 Reviews

12 %

of reviewers recommend Vestiaire Collective

Company Reviews

Questions

Metrics

1.5

Based on 1,396 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 28th June 2025

Jennifer Wayne

Vestiaire Collective 1 star review on 4th May 2025

FrancisOlivia 771 At Gmail. Com

Vestiaire Collective 1 star review on 1st March 2025

Lady Karen Daly

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

380

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used the APP since it started. I have bought some nice clothes - new. However, beware of their jewellery department. I’ve had items authenticated and sent to me, only to be rejected/questioned by the authentication team when reselling. I have had 4 shocking encounters with their authenticity team & exasperating customer service. First, I bought a 6600€ Van Cleef necklace, that was authenticated. When it arrived, it was in a terrible state. a seller took an earring, bought a separate chain from Van Cleef and had a jeweller fuse them together. The certificate code matched a chain and not the product code of the item as sold by Van Cleef. This was not picked up by Vestiaire. The clover pendant was out of shape and I had a real issue getting my money back. I am a direct buyer from Van Cleef and they emailed confirming the item was a hybrid of two parts fraudulently passed of as a gold, diamond vintage Alhambra necklace. At the time of this terrible purchase I sold a couple of my items. One was my own perfect little Van Cleef Sweet Alhambra bracelet for 1450€ and unfortunately I mixed the shipping labels with all the stress. I had requested DHL only shipment labels, but I may as well have spoken to the wall. They sent UPS and I had to go to a small shop to send item. I’d already used the shipping label and instead of being rejected by the kiosk they sent it. So I had 2 items going to the same address. I contacted Vestiaire asking them to recall the delivery and ups required their authority as Vestiaire emailed me the shipment and paid for the label. I couldn’t just change an address. I needed Vestiaire to recall the parcel. UPS kindly put the delivery on hold and for 3 weeks I begged customer service to help me. They refused. Said it wasn’t their fault. What an attitude. Three weeks begging for help and I lost the item and my money. A seller in Italy got lucky and lied saying she hadn’t taken delivery when ups confirmed she signed for it. Lastly, and it will be the last purchase, I will only buy directly from Van Cleef in future, I bought a Perlee necklace with certification. There was no certification. Vestiaire still shipped it to me. The item was advertised with false photos and the condition is poor. Again, tough on me. Lastly I bought a Chaunet necklace brand new with certification and it turned up with a huge chip in the stone and a certificate in RED from a seconds department at Louis Vuitton head office. Sold to me and authenticated as brand new! So my relationship with Vestiaire jewellery buying is over. I’ve lost a lot of money and there is no care in their customer care department. This site won’t let me upload photos I have. Think I’ll make a YouTube video on this.”

Helpful Report

Posted 5 months ago

“Total joke, somebody bought an expensive item and the address looked totally wrong, seems to go to a Hotel in Poland, so I googled the address and the name of the hotel, it doesn't exist, contacted customer service, after letting me wait for ages they told me to send because if I cancel I get bad feedback and if it can't be delivered they have a department who deals with that. Well, the problem is that I am shipping from the UK, so I will have to pay customs and return postage for my own item. I did point out that the address does not exist, same answer "Send or cancel, if you cancel your account will be negatively impacted!"”

Helpful Report

Posted 5 months ago

“Dezaster. The authetification is like the weather...sometimes genuine , sometimes not. Totally genuine item turned out to be fake as it was raining today...probably tommorow will be genuine... And they ask 15 euro for sending back the item...I think this is just one way to take more money from people. TOTALLY SCAM”

Helpful Report

Posted 5 months ago

“They are never on time. If you want to buy present for somebody buy it one year before then maybe you will get your items on time! Now second time I buy at them and for zure the last time.”

Helpful Report

Posted 5 months ago

“Don’t buy from this Vestiaire collective I bought 1 pair shoes I didn’t realize the size was EU not US I contacted them right away instead they block me from asking questions shipped me the shoes then they wanted me to resell the shoes! I deleted the app! Not buying anything from them again. Is ridiculous they have no customer service they won’t help you at all! Angry customer!”

Vestiaire Collective 1 star review on 19th January 2025

Helpful Report

Posted 5 months ago

“Scams! Many scammers active on this platform. Vestiaire allows this and you will lose your money in no time. They say they are doing a survey but come up with false data. I recommend everyone not to use this platform!”

Helpful Report

Posted 5 months ago

“Beware of scams! I had sold a bag through vestiaire collective without verification. When the buyer received the bag, she indicated with false evidence (such as cigarettes in the bag etc) that the bag was not as stated. Vestiaire agreed to return the bag while I clearly indicated that the buyer had done this herself! I then received an empty box with no bag. Vestiaire collective states that according to their research the bag was just in the box and does nothing about this! So beware, I have now read several stories of people where this has happened. It is very easy for scammers to operate on this platform. And vestiaire does not bother to do real research and just let this happen.”

Helpful Report

Posted 5 months ago

“Absoloute Scammers. If a buyer decides to return an item you will loose your money if you do not pay an additional £15 to Vestiaire to get your item returned from them. Sent 100% authentic item to buyer who returned it to Vestiaire Collective hub. Their verification team said they could not verify the authenticity themselves of item and then tried to charge us £15 to return the item back to us, if not the item would be destroyed!. We have receipt of purchase invoice from verified supplier as proof of authenticity which we sent to them. They just continued to tell us to pay £15 to get the item returned.”

Helpful Report

Posted 5 months ago

“I am so angry, annoyed and frustrated. I have deleted some listings due to error and uploaded them again but it got refused to list because the pictures weren’t good enough!! BUT how come I was able to use the same pictures on my previous listings??? Obviously different staff members different outcome, or it depends on their mood. What the heck SERIOUSLY! I no longer want to list them because I have better things to do than just waste my time. I’ll stick to eBay.”

Helpful Report

Posted 6 months ago

“2 separate orders canceled, both after being paid in full, no explanation from sellers and no help from Vestaire customer service. To add insult to injury (disamointment) my refund took 10 business days! I’ve moved on from them and now use The Real Real.”

Helpful Report

Posted 6 months ago

“Customer service is terrible. They are not ready to help you, sending generic messages etc. They also provided wrong information about my sold item which lead me to sell it and then I earned less money then they informed me. After that, his colleague did nothing to help but only said “ I am sorry for my friend giving you false information “and that was it. So be careful cause if you will have an issue with anything nobody will help you. Don’t sell your items there, that can’t be trusted.”

Helpful Report

Posted 6 months ago

“I have had numerous issues with Vestiaire Collective over the past month. The platform constantly fails to deliver proper service, and I've been deceived as a seller. While other platforms charge a commission and provide proper support, fraud protection, and solutions for lost parcels, Vestiaire Collective does none of this. On multiple occasions, I've had my funds withheld, and I’ve had to track every transaction to ensure I’m actually receiving my payments. Customer support only provides generic, scripted responses and does not address issues meaningfully. This platform is unreliable, and I am extremely frustrated with the lack of professionalism and transparency. If there was an option to rate this service below 0, that would be my score. I would strongly advise anyone thinking of using this platform to reconsider.”

Helpful Report

Posted 6 months ago

“Avoid! They protect sellers and don’t care about buyers. So if you wanna sell item which is broken or in poor condition for the price of brand new this is the right place for it. Otherwise you’ll be very disappointed. Be aware thee is no returns/ refunds here whatsoever. I bought a bag and coat and both were listed incorrectly! Coat listed as cashmere with mink fur turned out to be wool with rabbit fur. And bag listed as crossbody one missed a strap, so you can’t really wear it! Tried contact sellers but they ignored my messages. Spent £4500 in total for items I don’t like and don’t want. Customer service is useless, they not gonna help because their commission included in the sales.”

Helpful Report

Posted 6 months ago

“SELLERS BEWARE! I have sold over 140 items on this platform. Today, they reached out to me and told me they approved a return for a Fendi vintage evening bag. They told me the reasoning was because the strap of the bag broke while the buyer was using it. This platform is allowing someone to return a bag to me after they used it and damaged it. I have sold over 2000 items on other platforms and I have never had something like this happen. It’s so unethical to approve this, especially when the buyer admitted to causing the damage.”

Helpful Report

Posted 6 months ago

“My wife tried to sell an authentic vintage designer bag (bought from the boutique of the designer in Paris during a trip over 20 years ago) however the "experts" apparently couldn't authenticate, possibly because their expertise might be in other fields, like fruit picking.... We tried to check what was wrong, and to see our pictures (we took all 15 pictures allowed, all showing branding, stamps, serial number) - guess what, our pictures were GONE, she is now accused of selling a fake because their non-experts are incapable of authenticating, has to pay to have her property returned, this is a total joke. This company is a failure and I wouldn't recommend that anybody trusts them with expensive designer items, I wish I would have read more reviews about them. We are paying to get the item back, then get it authenticated by and expert, then we will approach the media with the evidence and hope that they haven't been paid off by the PR machine of Vestiaire.”

Helpful Report

Posted 6 months ago

“Do not buy from this site. The description of all items do not match. Dust bag was suppose to be included wasn’t in the package. I returned the item and received a return slip because the agent agreed the item did not match. Then after waiting for 7 days they refused the refund they have placed the item on my account to sell. Then they want more fees to deduct from me from if it gets sold. Seriously this company is making money just doing this. The Chatline are not helpful at all stopped the conversation.”

Helpful Report

Posted 6 months ago

“Waste of seller time. It takes 1 month to authenticate a pair of shoes”

Helpful Report

Posted 6 months ago

“Absolutely HORRIBLE customer service. Bag I bought was later found FAKE by the SAME AUTHENTICATORS as it was inspected by initially.”

Helpful Report

Posted 6 months ago

“Zuverlässige und vertrauenswürdige Wiederherstellungsdienste! Meine Erfahrung mit Supreme Assets war hervorragend. Sie behandelten mich freundlich und professionell und halfen mir, 207.750 € zurückzuerhalten, die von einem betrügerischen Makler gestohlen worden waren. Ihr Service übertraf meine Erwartungen und ich empfehle sie jedem, der vor ähnlichen Herausforderungen steht. Wenn Sie ein Wiederherstellungsteam benötigen, zögern Sie nicht, sich an uns zu wenden – Sie werden dankbar sein, dass Sie es getan haben! E-Mail: supremeasset7 @ gmail .com WhatsApp: +44 73-88-69-79-58”

Helpful Report

Posted 6 months ago

“I purchased a bag on Vestiaire that was advertised as being located in France, but it was shipped from Bulgaria. Despite filtering for items from specific locations (France), the platform confirms that this is allowed and can happen. They told me there is nothing wrong that seller ships the item from a different country. When I contacted Vestiaire about this clear discrepancy, they questioned my claims and told me I made it up and the bag was never advertised as located in France. Even though the admitted the seller operates both in France an Bulgaria. Their buyer protection failed completely. Even though their policies state refunds are issued for non-conformity, they refused to act. This platform lacks of transparency and accountability is unacceptable. If you care about accurate listings and reliable protection of your purchase, avoid Vestiaire.”

Helpful Report

Posted 6 months ago

Vestiaire Collective is rated 1.5 based on 1,396 reviews