Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.95

2.0 Rating 723 Reviews

24 %

of reviewers recommend Vestiaire Collective

Company Reviews

Metrics

2.0

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective 1 star review on 8th September 2025

Elif K

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

140

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I AM A VICTIM WHO WAS SAVED BY MRS OLIVIA UP USERNAME.”

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Posted 7 months ago

“Horrible! Do not use this site if you do not want to be left without things and without money. Very expensive and terrible service. I sold absolutely new and original Hermes sandals, parcel was delivered and left by the courier at the door and the courier took a photo and of course the parcel was stolen. Perhaps the buyer is lying saying that the parcel was stolen. But in the end they canceled the fact of delivery and refuse to pay me money. They say that they need to figure it out and it can take up to 30 days. Having no legal basis for not paying me money, because I fulfilled all the terms of the contract and the parcel was delivered. In the end, I have no money and no sandals. Disgusting! I will never use them again!”

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Posted 7 months ago

“Unbelievably poor and fraudulent conduct. When you sell an item and provide original purchase receipts they deem the product to be fake and make you pay $25 to return your item. This has happened twice now when I have provided the original purchase receipts from both Prada and Dior. Both items were in the original condition, never used came with authenticity cards and purchase receipts. I am happily deleting the app today.”

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Posted 8 months ago

“Just unprofessional and breaches own terms and conditions.”

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Posted 9 months ago

“Lady listed a jacket as 4x it is size small they wouldn't do anything to help me”

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Posted 9 months ago

“Appalling returns process. A Tissot watch was delayed and wouldn't arrive in time so I asked to cancel. This was not possible given they are private sellers - fair enough - but they offered to relist it for free instead which I agreed to. They then did not relist it and when I contacted them subsequently to check up on this they told me this was not possible as the time period had expired.”

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Posted 9 months ago

“AVOID - AWFUL CUSTOMER SERVICE I bought a Gucci polo shirt for 210GBP "in perfect condition". It arrived with permanent fruit stains on the front. Vestiaire refused to cancel the sale and said it was "true to description". A total rip off. AVOID.”

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Posted 9 months ago

“Misleading Discounts & Unfair Return Policy – Avoid! I had a very disappointing experience with Vestiaire Collective. They advertise discounts (e.g., 15% off) without clearly stating that there’s a cap (£40 max), which is extremely misleading. You only find out after going through the checkout process, wasting your time. Additionally, their return policy is unfair—they only allow returns for items bought from “professional sellers.” If you buy from an individual, you’re stuck with the item, even if it’s not as described. I received something that looked noticeably different from the listing, but because it wasn’t from a “professional seller,” I had no option to return it. Between their deceptive promotions and restrictive return policies, I would strongly advise against using Vestiaire Collective unless you’re willing to take the risk of being misled and stuck with an item that isn’t what you expected.”

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Posted 9 months ago

“Absolutely ridiculous company! I sold a watch which was lost by their courier and I was never compensated. And now I have a bag that was returned by the buyer - even though it was in good condition and no faults at all - and 5 weeks later I have still not received the bag back! Dont deal with them - its an absolute nightmare!!”

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Posted 9 months ago

“My first buy recently from VC was a plain disappointment . I bought an LV clutch bag described as “very good condition”. When I received the bag, I realised that its leather strap was missing. The absence of the strap was not mentioned in the description. It was obviously VC fault. I sent the bag back to be examined by their “experts” according to their consultation. The “ experts” of VC found that the bag with the missing part matched the description (!!!) and relisted it to be sold. No way! I asked the bag back to me. One star is too much for VC.”

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Posted 10 months ago

“I bought a skirt that was listed by the seller as "Never Worn". Under Vestiaire Collective's description of Never Worn, the item is almos like new. When I received the skirt it was damaged, the fabric with white spots throughout, a tear on the inside waist seam, wrinkled and an absolute mess. VC sent me a label for return after posting the photos of it and they refused my Refund request, have not been forthcoming at all and flat out claim the seller's photos were compliant, refusing to admit that the Never Worn Condition was anything but compliant. Very disappointing experience, they cahrge a fortune for vetting the items and this is what you might get, someone in a bad mood deciding to refuse you a refund on an item that is not complying with their seller guidelines. Horrible. Beware. Never ever again buying from VC.”

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Posted 10 months ago

“When this company was Tradesy it was wonderful. When it change to Vestiaire I ordered and returned shoes. Affirm paid for the shoes. I had a credit over $300.00. I tried to order something else and they refused my refund. I will never do business with them ever.”

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Posted 10 months ago

“If I could give them zero star, I would. I sold an authentic LV wallet and when it made it to their warehouse they rejected my item saying it didn’t meet to their standards for the engravings/metallic parts/fasteners and they couldn’t even be more specific about it! The best is yet to come, I had to pay $15 just to have them ship it back to me otherwise they would destroy the item if it wasn’t claimed within 6 months! After doing so, the item was authenticated through real authentication and I sent the info over to them and they still denied my claim. I was requesting my $15 back since I was at no fault and they couldn’t own up to their mistake.”

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Posted 10 months ago

“According to Vestiaire's own terms and conditions, if there is an alteration, you have to mention it. So I changed something with the closure and mentioned it: "closes with hook and eye but I have removed the eye and replaced it with a thread sling for greater comfort, should you prefer the eye, it is very easy to change back, but this way it is more secure and less irritating" Guess what, they then flag it that it is changed. Can't they read? Don't they care? Possibly a combination of having sub-par staff who is intellectually not capable to read or to check a description and doesn't even care about their own terms of service. What a bunch of jokers, any zoo has primates who could do a better job”

Helpful Report

Posted 10 months ago

“Used the APP since it started. I have bought some nice clothes - new. However, beware of their jewellery department. I’ve had items authenticated and sent to me, only to be rejected/questioned by the authentication team when reselling. I have had 4 shocking encounters with their authenticity team & exasperating customer service. First, I bought a 6600€ Van Cleef necklace, that was authenticated. When it arrived, it was in a terrible state. a seller took an earring, bought a separate chain from Van Cleef and had a jeweller fuse them together. The certificate code matched a chain and not the product code of the item as sold by Van Cleef. This was not picked up by Vestiaire. The clover pendant was out of shape and I had a real issue getting my money back. I am a direct buyer from Van Cleef and they emailed confirming the item was a hybrid of two parts fraudulently passed of as a gold, diamond vintage Alhambra necklace. At the time of this terrible purchase I sold a couple of my items. One was my own perfect little Van Cleef Sweet Alhambra bracelet for 1450€ and unfortunately I mixed the shipping labels with all the stress. I had requested DHL only shipment labels, but I may as well have spoken to the wall. They sent UPS and I had to go to a small shop to send item. I’d already used the shipping label and instead of being rejected by the kiosk they sent it. So I had 2 items going to the same address. I contacted Vestiaire asking them to recall the delivery and ups required their authority as Vestiaire emailed me the shipment and paid for the label. I couldn’t just change an address. I needed Vestiaire to recall the parcel. UPS kindly put the delivery on hold and for 3 weeks I begged customer service to help me. They refused. Said it wasn’t their fault. What an attitude. Three weeks begging for help and I lost the item and my money. A seller in Italy got lucky and lied saying she hadn’t taken delivery when ups confirmed she signed for it. Lastly, and it will be the last purchase, I will only buy directly from Van Cleef in future, I bought a Perlee necklace with certification. There was no certification. Vestiaire still shipped it to me. The item was advertised with false photos and the condition is poor. Again, tough on me. Lastly I bought a Chaunet necklace brand new with certification and it turned up with a huge chip in the stone and a certificate in RED from a seconds department at Louis Vuitton head office. Sold to me and authenticated as brand new! So my relationship with Vestiaire jewellery buying is over. I’ve lost a lot of money and there is no care in their customer care department. This site won’t let me upload photos I have. Think I’ll make a YouTube video on this.”

Helpful Report

Posted 10 months ago

“Total joke, somebody bought an expensive item and the address looked totally wrong, seems to go to a Hotel in Poland, so I googled the address and the name of the hotel, it doesn't exist, contacted customer service, after letting me wait for ages they told me to send because if I cancel I get bad feedback and if it can't be delivered they have a department who deals with that. Well, the problem is that I am shipping from the UK, so I will have to pay customs and return postage for my own item. I did point out that the address does not exist, same answer "Send or cancel, if you cancel your account will be negatively impacted!"”

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Posted 11 months ago

“They are never on time. If you want to buy present for somebody buy it one year before then maybe you will get your items on time! Now second time I buy at them and for zure the last time.”

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Posted 11 months ago

“I am so angry, annoyed and frustrated. I have deleted some listings due to error and uploaded them again but it got refused to list because the pictures weren’t good enough!! BUT how come I was able to use the same pictures on my previous listings??? Obviously different staff members different outcome, or it depends on their mood. What the heck SERIOUSLY! I no longer want to list them because I have better things to do than just waste my time. I’ll stick to eBay.”

Helpful Report

Posted 11 months ago

“2 separate orders canceled, both after being paid in full, no explanation from sellers and no help from Vestaire customer service. To add insult to injury (disamointment) my refund took 10 business days! I’ve moved on from them and now use The Real Real.”

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Posted 11 months ago

“Customer service is terrible. They are not ready to help you, sending generic messages etc. They also provided wrong information about my sold item which lead me to sell it and then I earned less money then they informed me. After that, his colleague did nothing to help but only said “ I am sorry for my friend giving you false information “and that was it. So be careful cause if you will have an issue with anything nobody will help you. Don’t sell your items there, that can’t be trusted.”

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Posted 11 months ago

Vestiaire Collective is rated 2.0 based on 723 reviews