Name: Vestiaire Collective
Rating: 1.95

“My wife tried to sell an authentic vintage designer bag (bought from the boutique of the designer in Paris during a trip over 20 years ago) however the "experts" apparently couldn't authenticate, possibly because their expertise might be in other fields, like fruit picking.... We tried to check what was wrong, and to see our pictures (we took all 15 pictures allowed, all showing branding, stamps, serial number) - guess what, our pictures were GONE, she is now accused of selling a fake because their non-experts are incapable of authenticating, has to pay to have her property returned, this is a total joke. This company is a failure and I wouldn't recommend that anybody trusts them with expensive designer items, I wish I would have read more reviews about them. We are paying to get the item back, then get it authenticated by and expert, then we will approach the media with the evidence and hope that they haven't been paid off by the PR machine of Vestiaire.”

Helpful Report

Posted 11 months ago

“Do not buy from this site. The description of all items do not match. Dust bag was suppose to be included wasn’t in the package. I returned the item and received a return slip because the agent agreed the item did not match. Then after waiting for 7 days they refused the refund they have placed the item on my account to sell. Then they want more fees to deduct from me from if it gets sold. Seriously this company is making money just doing this. The Chatline are not helpful at all stopped the conversation.”

Helpful Report

Posted 11 months ago

“Waste of seller time. It takes 1 month to authenticate a pair of shoes”

Helpful Report

Posted 11 months ago

“Zuverlässige und vertrauenswürdige Wiederherstellungsdienste! Meine Erfahrung mit Supreme Assets war hervorragend. Sie behandelten mich freundlich und professionell und halfen mir, 207.750 € zurückzuerhalten, die von einem betrügerischen Makler gestohlen worden waren. Ihr Service übertraf meine Erwartungen und ich empfehle sie jedem, der vor ähnlichen Herausforderungen steht. Wenn Sie ein Wiederherstellungsteam benötigen, zögern Sie nicht, sich an uns zu wenden – Sie werden dankbar sein, dass Sie es getan haben! E-Mail: supremeasset7 @ gmail .com WhatsApp: +44 73-88-69-79-58”

Helpful Report

Posted 1 year ago

“Avoid at all cost. The site offered a 15% discount off my first order. In order to get the discount you have to use their app. I signed up to their app, started the purchase, applied the discount code and then the sale hands over to Pay Pal. At that point they removed the discount code and the higher price is paid with Pay Pal. I raised the issue with their online chat service who said unless I could provide prove I have applied the discount code there was nothing I could do. Also I would be unable to cancel the order. My advice is stick with an honest reputable company like Ebay. These guys are not want they seem. Avoid”

Helpful Report

Posted 1 year ago

“If I could give 0,I would..i received empty parcel..they protected only the seller!!! I payed 400€ for 2 boxes..and it should be a christmas gift🤯the seller Sudschaleo Sungthong from Germany is a liar and a thief..please watch out🙏 It was Hermès Oran leather sandals white (ref. 48979946)..labeled weight from DHL on parcel was 0,5kg..and i weighted the parcel with adding my old oran slides and my old 2 pouchs and the weight is 1,055kg..i sent them a video to proove the justice,but nothing change🥲 I trust that the karma will do justice with seller..also adding a profile photo of the thief from VC,shame on her!!!!!!”

Vestiaire Collective 1 star review on 21st December 2024

Helpful Report

Posted 1 year ago

“Horrible company, STAY AWAY if you’re in the US!!!! No buyers protection!!!! I was a first time buyer (and last) on this platform, my dream coat went on sale for a great price and I jumped on it. The site said they offer a 10% first time buyer discount, use welcomevc code. The total reflected a $35 shipping and that’s it. Then I put my address in and it asked how I want to pay, I chose Apple Pay and after I clicked pay I noticed I was charged around a $1000 more than expected. Firstly I only got $50 off instead of 10%, I got charged a $210 tax and $580 in import fees. I immediately contacted the seller asking her not to ship because I have to figure out what these charges are and then talked to customer service, they did not offer any help! They told me only the seller can cancel an order to message her and they were sure the seller would cancel, why can’t they contact the seller? I’m sure they have a phone number for the seller! Since I have dual citizenship, I asked the rep to change the shipping address to my European address and refund the Vat charge and she said there is no way to do that. Why not? Item hasn’t been shipped yet and even if it was, it was shipped to their “authenticator” for physical review, they can ship it to anywhere from there! But the answer was no! I hung up and messaged the seller as that’s the only way to contact her and asked her to cancel the order. She didn’t reply and an hour later I got a notification that the seller shipped! If she got a notice that she sold her item, she got a notice about my messages too, she ignored it to make a sale! I have been fighting with the company since with no resolution. I’m going to dispute the charge and at this point I don’t even trust the authenticating process, nor the sellers description. Oh and on top of it the site says free returns within 14 days, shipping is on them but then it says only from professional sellers… meaning if you’re not satisfied with your order you are screwed!”

Helpful Report

Posted 1 year ago

“Received a Burberry jacket after waiting weeks to get it verified and shipped to me. The seller emailed me AFTER I bought it to say the jacket is stained (marked as very good condition with no flaws noted) then sent it before I’d responded stating whether or not I was happy to proceed. VC totally missed this in their verification and also a tear, fraying, split collar with what looks like burn marks (I think made maybe in an attempt to seal the tear, don’t really know.) the jacket also has noticeable wear to the seams. None of this seemed an issue to VC on a jacket marked as VG with no damage. Contacted the buyer first to see if we could politely try to sort the issue out. She said VC have verified and basically tough. So contacted VC. I actually want to keep the jacket anyway. I don’t have the time to return it during the Xmas period and I still like it I just want a partial refund to reflect the wear. All they would offer is 15 euros (I live in UK) in credit. As I absolutely won’t be shopping with them again this is useless to me. Or I can return the jacket and IF they agree that there are flaws that they missed the first time they’ll refund me. If not they’ll sell the jacket for me. Again and again iv said I won’t to keep it. They’ve totally ignored me and even sent a postage label at their cost so I can return the jacket. How am I in a position where a clothing retailer will spend money and lose the massive fee I paid them and am fighting them to keep a jacket I would like to keep instead of offering a partial refund, which should come out of the seller’s take anyhow, having a happy customer and paying for postage that’s literally coming out of their pocket. Seems like idiots running a company bound by rules that actively discourage buyers from returning, keeping purchases and lose their own business money. So buyers be warned if you get an item not as described it’ll probably be missed by VC and the process of being refunded or compensated accordingly is not an easy one. I’m contacting my bank to try and arrange a partial refund that way. Never shopping with these clowns again though. The fees alone almost put me off. Shame as it’s a good idea, done very poorly”

Helpful Report

Posted 1 year ago

“I ordered a Gucci Bag and I agreed to pay in 3 terms. Now they have charged me one term extra: €258,30. It seems no one is directly available to help me with this. There is only a chat but still no one helped me to solve it. I already blocked my creditcard and now waiting for a new card. I would not recommend to split the payment since they just took an extra payment from my card. Perhaps if I wouldn’t have payed in one time by for instance I Deal, that everything would have been fine but now it isn’t.”

Helpful Report

Posted 1 year ago

“One thing that people say on the internet is true. Vestiare collective has negative reviews. I bought a fake from them that they identified as original. I had it appraised by an expert and it is a fake item. I do not trust their expertise. I sold a new jacket with documents and original labels that they could not confirm its authenticity. How can I trust people who call a fake an original but cannot confirm that autentic of Orginal item.”

Helpful Report

Posted 1 year ago

“I purchased a cashmere scarf on 11/21- got a confirmation. I'll admit, I did not read the note fully, only to discover that it was not perfect as described. Smelled of smoke and a few flaws. I reached out within minutes to try to cancel- I was told that I could not! Today is 12/18, and I have yet to receive it. I would not recommend them,and I'm very glad that I did not purchase an expensive item! No more from them”

Helpful Report

Posted 1 year ago

“I bought a handbag from L. V. for almost 1200€, reference 48952900. However, the handbag is in a very bad condition, it can hardly be opened. Unfortunately, I only noticed this after a few days. A handbag in this condition should never have passed Vestiaire's quality control. Vestiaire has not proposed an acceptable solution, only to do further business with Vestiaire. In the meantime, customer service no longer responds to my complaint. The whole thing is very expensive and extremely unsatisfactory for such a scrap.”

Helpful Report

Posted 1 year ago

“Bis heute hat mir VC kein Retoureschein gesendet!!! Habe Fake Tasche bekommen und es ist nicht die abgebildete Tasche es eine anderes Modell, die Bilder sind aus dem Internet geklaut angekommen ist eine kleine aber Plagiat Tasche. Obwohl VC geschrieben hat, wir melden uns haben sie sich nicht gemeldet. Ärger folgt da ich es Presse und Burberry melden wird. Referenz 48825091”

Helpful Report

Posted 1 year ago

“Poor customer service! Vestiaire made an obvious mistake by debuting my credit card for a cancelled payment. Chatted to several different “client agents” and all go silent or say the team is checking the matter. This has been 4 days ago?!?”

Helpful Report

Posted 1 year ago

“HORRIBLE!!!! I bought a Dior bag when it arrived to me, the key ring didn't have the letter i and it wasn't 27cm in size as described, but 21. I immediately took photos of everything and was thrilled. They haven't wanted to give me my money back for over a month now. This week, without my permission or knowledge, they put the bag I returned for sale on my list!!!!! And they said it was checked again by the "experts" and everything the seller said was correct, so they put the bag up for sale. I immediately sent the photos to prove that what they said was a lie! AV is doing everything not to return my money! Please note that before the verification, a report of everything was sent to us and now nothing has been sent to us! When even today the VC's response is that as it was in line with what the seller would say would be put up for sale, it's all here!!! I immediately sent the photo of the description made by the seller and the photos I took, with everything with a ruler! He proved with the photos that what they said once again, in the “expert verification” was a lie. SHAMEFUL They do everything they can to not return the money! They even blatantly lie!!!!! BE CAREFUL!!!!!”

Helpful Report

Posted 1 year ago

“What was a great idea has become a disaster due to greed, arrogance and incompetence. The clowns are not able to authenticate so they create issues, obviously you can’t talk to anyone and their experts, could we please know what their expertise is in? Being totally incompetent maybe? Fees are sky high, if you sell with direct shipping you are very likely to be defrauded and Vestiaire will do nothing, their verification is a joke, they roll the dice and again everything but experts. Last week they were hacked Sort out your page, it’s a tragedy, I sell and buy more on eBay now, you’re a clown cart”

Helpful Report

Posted 1 year ago

“Vestiaire Collective is a french company. I don't think they understand or care about American consumer protection or American customer service. They have HUNDREDS of unanswered complaints on the Better Business Bureau and a rating of F, the lowest possible rating. They have disabled their support email and their PR and professional seller email and their phone in NYC - my guess is because of all the complaints. Chats are boiler plate and are no help at all, just canned apologies. I refuse to buy from them. I sold 6 items in a closet clear out before I quit because of unscrupulous buyers. Their authentication is a joke. I'm sticking with American companies that have the same products and you have recourse.”

Helpful Report

Posted 1 year ago

“Vestiaire is zero customer service no fulfillment of there own policy They refuse to cancel a very late transaction and issue a refund. I don’t recommend anyone to deal with them.”

Helpful Report

Posted 1 year ago

“I made a sell of watch that match exactly what I was list but Authentication & Quality Control rejected almost everythink that they can. This is a froud and they lie and now if I dont send 15€ in 4 days I can receive my watch??? Where can I send formal complaint appeal?? Please help ref.49658059”

Helpful Report

Posted 1 year ago

“Vestiaire Collective is now a sinking ship. What was once a promising initiative is now a dying dinosaur. The not so smart introduction of the buyer fee last year which keeps inflating and constant changes to terms & conditions have exasperated an already critical situation. For more than 3 years I have been buying and selling on VC and from both perspectives it has been nothing other than a deplorable experience! To stay I have almost had a mental breakdown while doing so due to the lack of any corporate values and direction, proper service and support from trained professionals is an understatement. To be at the mercy of their amateur authentication team is a frightening experience they should be renamed business prevention team as they make constant errors which result in lost sales. To retain Expert Seller status even after making 150 sales you must sell at least 5 items every 6 months to retain it. This is currently an impossible task given that nobody completes their purchase now that buying fees and currency conversion fees are so high. It has depleted all International sales from US and Australia which were previously the biggest consumers now totally wiped out. Both buyers and sellers are angry at prices over inflated due to added extras. The only ones making money are now VC and they do very little to facilitate sales which surely is the point of this platform. Is there any end to this greed which is effectively sinking the ship. What is the end game plan here.... Trying to engage and offer feedback to senior management is a waste of time they are not interested and despite promises make no improvements. They are just hanging in there for PR purposes and just want to look good and get money from investors in the hope of eventually cashing out. To add insult to injury you are slating high street brands in your latest campaign, is this to make yourselves look better! Very poor etiquette considering you have created a massive vacuum in fashion resale where items take many years to sell and are stuck in what is like a Bermuda Triangle of fashion. Perhaps take a look in the mirror VC - do you really like what you see? Is your ego so big and are your values so narcissistic that you continue to be tone deaf?”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews