Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.50

1.5 Rating 1,396 Reviews

12 %

of reviewers recommend Vestiaire Collective

Company Reviews

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Metrics

1.5

Based on 1,396 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 28th June 2025

Jennifer Wayne

Vestiaire Collective 1 star review on 4th May 2025

FrancisOlivia 771 At Gmail. Com

Vestiaire Collective 1 star review on 1st March 2025

Lady Karen Daly

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

380

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BEWARE OF VC. False advertising. Complete SCAM! DO NOT BUY! I ordered a pair of designer loafers that were advertised as a 9/10. They arrived with a hole in the sole of the shoe! My first thought was is this a joke? Their quality control authenticator approved the product, saying “there’s a small difference between the description and actual”. No mention of the sole being worn out. What a joke! I paid $583.00 and they refused to refund me as I was on holidays out of the country and passed the 2 days refund policy. The delivery was supposed to come after I returned home but came earlier than expected. Why are they not holding the seller accountable for not disclosing the condition on the shoes? Now I will have to fight to get my money back. What a pain and waste of energy.”

Helpful Report

Posted 6 months ago

“Avoid at all cost. The site offered a 15% discount off my first order. In order to get the discount you have to use their app. I signed up to their app, started the purchase, applied the discount code and then the sale hands over to Pay Pal. At that point they removed the discount code and the higher price is paid with Pay Pal. I raised the issue with their online chat service who said unless I could provide prove I have applied the discount code there was nothing I could do. Also I would be unable to cancel the order. My advice is stick with an honest reputable company like Ebay. These guys are not want they seem. Avoid”

Helpful Report

Posted 6 months ago

“If I could give 0,I would..i received empty parcel..they protected only the seller!!! I payed 400€ for 2 boxes..and it should be a christmas gift🤯the seller Sudschaleo Sungthong from Germany is a liar and a thief..please watch out🙏 It was Hermès Oran leather sandals white (ref. 48979946)..labeled weight from DHL on parcel was 0,5kg..and i weighted the parcel with adding my old oran slides and my old 2 pouchs and the weight is 1,055kg..i sent them a video to proove the justice,but nothing change🥲 I trust that the karma will do justice with seller..also adding a profile photo of the thief from VC,shame on her!!!!!!”

Vestiaire Collective 1 star review on 21st December 2024

Helpful Report

Posted 6 months ago

“Horrible company, STAY AWAY if you’re in the US!!!! No buyers protection!!!! I was a first time buyer (and last) on this platform, my dream coat went on sale for a great price and I jumped on it. The site said they offer a 10% first time buyer discount, use welcomevc code. The total reflected a $35 shipping and that’s it. Then I put my address in and it asked how I want to pay, I chose Apple Pay and after I clicked pay I noticed I was charged around a $1000 more than expected. Firstly I only got $50 off instead of 10%, I got charged a $210 tax and $580 in import fees. I immediately contacted the seller asking her not to ship because I have to figure out what these charges are and then talked to customer service, they did not offer any help! They told me only the seller can cancel an order to message her and they were sure the seller would cancel, why can’t they contact the seller? I’m sure they have a phone number for the seller! Since I have dual citizenship, I asked the rep to change the shipping address to my European address and refund the Vat charge and she said there is no way to do that. Why not? Item hasn’t been shipped yet and even if it was, it was shipped to their “authenticator” for physical review, they can ship it to anywhere from there! But the answer was no! I hung up and messaged the seller as that’s the only way to contact her and asked her to cancel the order. She didn’t reply and an hour later I got a notification that the seller shipped! If she got a notice that she sold her item, she got a notice about my messages too, she ignored it to make a sale! I have been fighting with the company since with no resolution. I’m going to dispute the charge and at this point I don’t even trust the authenticating process, nor the sellers description. Oh and on top of it the site says free returns within 14 days, shipping is on them but then it says only from professional sellers… meaning if you’re not satisfied with your order you are screwed!”

Helpful Report

Posted 6 months ago

“Received a Burberry jacket after waiting weeks to get it verified and shipped to me. The seller emailed me AFTER I bought it to say the jacket is stained (marked as very good condition with no flaws noted) then sent it before I’d responded stating whether or not I was happy to proceed. VC totally missed this in their verification and also a tear, fraying, split collar with what looks like burn marks (I think made maybe in an attempt to seal the tear, don’t really know.) the jacket also has noticeable wear to the seams. None of this seemed an issue to VC on a jacket marked as VG with no damage. Contacted the buyer first to see if we could politely try to sort the issue out. She said VC have verified and basically tough. So contacted VC. I actually want to keep the jacket anyway. I don’t have the time to return it during the Xmas period and I still like it I just want a partial refund to reflect the wear. All they would offer is 15 euros (I live in UK) in credit. As I absolutely won’t be shopping with them again this is useless to me. Or I can return the jacket and IF they agree that there are flaws that they missed the first time they’ll refund me. If not they’ll sell the jacket for me. Again and again iv said I won’t to keep it. They’ve totally ignored me and even sent a postage label at their cost so I can return the jacket. How am I in a position where a clothing retailer will spend money and lose the massive fee I paid them and am fighting them to keep a jacket I would like to keep instead of offering a partial refund, which should come out of the seller’s take anyhow, having a happy customer and paying for postage that’s literally coming out of their pocket. Seems like idiots running a company bound by rules that actively discourage buyers from returning, keeping purchases and lose their own business money. So buyers be warned if you get an item not as described it’ll probably be missed by VC and the process of being refunded or compensated accordingly is not an easy one. I’m contacting my bank to try and arrange a partial refund that way. Never shopping with these clowns again though. The fees alone almost put me off. Shame as it’s a good idea, done very poorly”

Helpful Report

Posted 6 months ago

“I ordered a Gucci Bag and I agreed to pay in 3 terms. Now they have charged me one term extra: €258,30. It seems no one is directly available to help me with this. There is only a chat but still no one helped me to solve it. I already blocked my creditcard and now waiting for a new card. I would not recommend to split the payment since they just took an extra payment from my card. Perhaps if I wouldn’t have payed in one time by for instance I Deal, that everything would have been fine but now it isn’t.”

Helpful Report

Posted 6 months ago

“One thing that people say on the internet is true. Vestiare collective has negative reviews. I bought a fake from them that they identified as original. I had it appraised by an expert and it is a fake item. I do not trust their expertise. I sold a new jacket with documents and original labels that they could not confirm its authenticity. How can I trust people who call a fake an original but cannot confirm that autentic of Orginal item.”

Helpful Report

Posted 6 months ago

“I bought a bag from this website, when receiving it the measurements of the bag were all wrong, I went through their return process but my item was not accepted of a refund on the ground it matched the description from the seller, when it literally did not. Because of this I have lost out on a lot of money and am left with a bag that is unusable due to its small size, that doesn’t even fit a phone in, all because I was lied to about the size. I am very disappointed, I have been scammed and will not be shopping from them again.”

Helpful Report

Posted 6 months ago

“I purchased a cashmere scarf on 11/21- got a confirmation. I'll admit, I did not read the note fully, only to discover that it was not perfect as described. Smelled of smoke and a few flaws. I reached out within minutes to try to cancel- I was told that I could not! Today is 12/18, and I have yet to receive it. I would not recommend them,and I'm very glad that I did not purchase an expensive item! No more from them”

Helpful Report

Posted 6 months ago

“I bought a handbag from L. V. for almost 1200€, reference 48952900. However, the handbag is in a very bad condition, it can hardly be opened. Unfortunately, I only noticed this after a few days. A handbag in this condition should never have passed Vestiaire's quality control. Vestiaire has not proposed an acceptable solution, only to do further business with Vestiaire. In the meantime, customer service no longer responds to my complaint. The whole thing is very expensive and extremely unsatisfactory for such a scrap.”

Helpful Report

Posted 6 months ago

“A bit of a joke, the ridiculous delivery company Vestiaire forced me to use didn't even attempt to deliver, the customer service was not just usless, it was literally bleeding the life out of me as Ron H was keen to not do anything and waste my time, I decided to send the CEO a message, possible not going to do anything but I thought people might want his email.... THIS IS A BAD JOKE, VESTIARE CUSTOMER SERVICE DOES NOT EXIST, WHY ARE WE PAYING?”

Vestiaire Collective 1 star review on 13th December 2024

Helpful Report

Posted 7 months ago

“Bis heute hat mir VC kein Retoureschein gesendet!!! Habe Fake Tasche bekommen und es ist nicht die abgebildete Tasche es eine anderes Modell, die Bilder sind aus dem Internet geklaut angekommen ist eine kleine aber Plagiat Tasche. Obwohl VC geschrieben hat, wir melden uns haben sie sich nicht gemeldet. Ärger folgt da ich es Presse und Burberry melden wird. Referenz 48825091”

Helpful Report

Posted 7 months ago

“Absolutely ridiculous, you can list your items but then they are NOT shown, the bots they claim are customer service do NOTHING, listed patent SL Tributes yesterday, they still do not show up, even in the search they don't (where I give colour, size, material and location and tried to find them) they show up inside my account but when I look at my profile and sort by most recent, again NO SHOW. Is Vestiaire trying to be the worst in everything? We already know they are when it comes to customer service, if they want to go any lower with lying and gaslighting, being not qualified, not sure how they can manage, but their software is another issue, last week they had a massive data leak (you might have gotten the message to change the password - yes, their App is so bad, people can hack it....) Live chat is about the most useless thing ever, communication with a gold fish is intellectually challenging compared to what clueless people they have, it is bots and more bots, email not much better (if you can get through) and then you get nonsense replies. As somebody who tried to sell a few designer items, I honestly rather take them to the charity shop or put them on eBay, as dealing with the "people" from Vestiaire is totally pointless and just a waste of time.”

Vestiaire Collective 1 star review on 11th December 2024

Helpful Report

Posted 7 months ago

“vestiaries it's a FRAUD! DONT SHOP WITH THEM! they take fake merchandise, BE AWARE! I had a real bad experience with them, I KNOW RIGHT NOW ALL THE PEOPLE THAT HAVE SHOP WITH THEM THEY ARE WALKNG AROUND WITH FAKE PURSES EVERYTHING ITS FAKE, THEY DONT AUTHENTICATE NOTHING BEFORE THEY PURCHASE STUFF FROM SELLERS.”

Helpful Report

Posted 7 months ago

“Terrible. I was sold a handbag I paid over 2k for. It showed it had been physically authenticated by them and they listed it in very good condition. Their website states that very good condition means no items are missing. It is missing a strap. They won’t do anything about it.”

Helpful Report

Posted 7 months ago

“Poor customer service! Vestiaire made an obvious mistake by debuting my credit card for a cancelled payment. Chatted to several different “client agents” and all go silent or say the team is checking the matter. This has been 4 days ago?!?”

Helpful Report

Posted 7 months ago

“Sold me a fake hermes sandals and refused to issue me a refund. Instead they wanted to relist the item (sell the fake to another victim) and refund me the proceeds MINUS the sellers fee. Meaning, I was sent a fake and then forced to wait for it to sell again to pay them more money. Lost time, lost money, lost trust. Avoid.”

Helpful Report

Posted 7 months ago

“HORRIBLE!!!! I bought a Dior bag when it arrived to me, the key ring didn't have the letter i and it wasn't 27cm in size as described, but 21. I immediately took photos of everything and was thrilled. They haven't wanted to give me my money back for over a month now. This week, without my permission or knowledge, they put the bag I returned for sale on my list!!!!! And they said it was checked again by the "experts" and everything the seller said was correct, so they put the bag up for sale. I immediately sent the photos to prove that what they said was a lie! AV is doing everything not to return my money! Please note that before the verification, a report of everything was sent to us and now nothing has been sent to us! When even today the VC's response is that as it was in line with what the seller would say would be put up for sale, it's all here!!! I immediately sent the photo of the description made by the seller and the photos I took, with everything with a ruler! He proved with the photos that what they said once again, in the “expert verification” was a lie. SHAMEFUL They do everything they can to not return the money! They even blatantly lie!!!!! BE CAREFUL!!!!!”

Helpful Report

Posted 7 months ago

“What was a great idea has become a disaster due to greed, arrogance and incompetence. The clowns are not able to authenticate so they create issues, obviously you can’t talk to anyone and their experts, could we please know what their expertise is in? Being totally incompetent maybe? Fees are sky high, if you sell with direct shipping you are very likely to be defrauded and Vestiaire will do nothing, their verification is a joke, they roll the dice and again everything but experts. Last week they were hacked Sort out your page, it’s a tragedy, I sell and buy more on eBay now, you’re a clown cart”

Helpful Report

Posted 7 months ago

“So many fees- buyer, seller, currency conversion and anything else that can be added to buyers and sellers! Everyone is losing. Nobody is winning so many lost sales. You are strangling the life out of fashion resale. The divide between your non existent support with rude, arrogant representatives who show no initiative or signs of intelligence churning out copied and pasted answers. Your ridiculously embarrassing defunct authentication team who raise issues that don’t exist make daily errors with no accountability with the only consequences are penalties against the seller as your Experts cannot change anything. They show no evidence or expertise whatsoever. Senior Management sit in their ivory tower pontificating values that are not being practised then berate fast fashion brands who could teach you an awful lot about service and support. It’s taking years to sell anything there’s 0 seller rights 0 respect after years of loyalty and now 0 sales. What is your end game here? Are you trying to take us all down with you? Show some respect for your Members and Community don’t crush them and pretend it’s necessary. Show some responsibility admit your mistakes and make changes now. What are you waiting for! Or please go ahead and sell out before it’s too late. Have some respect this is just tragic now.”

Helpful Report

Posted 7 months ago

Vestiaire Collective is rated 1.5 based on 1,396 reviews