Vestiaire Collective Reviews

"I ordere an Prada Polo that is absolute fake. There\u2019s strange labeling and there is no indication at all what the fabric is, surely this is not cotton, surely they simply deny any claim obnoxiously."

"Had an issue which was not resolved unfortunately absolutely no customer service and care a customer bought 3 items separately and they sent me the same shipping invoice for the 3 different products have mentioned to one of their useless customer care person which told me it\u2019s ok send them all. Now only one has been sent according to their platform and not 3. Have lost 2 items. Will definitely never use them again"

"Had an issue which was not resolved unfortunately absolutely no customer service and care a customer bought 3 items separately and they sent me the same shipping invoice for the 3 different products have mentioned to one of their useless customer care person which told me it\u2019s ok send them all. Now only one has been sent according to their platform and not 3. Have lost 2 items. Will definitely never use them again"

"Had an issue which was not resolved unfortunately absolutely no customer service and care a customer bought 3 items separately and they sent me the same shipping invoice for the 3 different products have mentioned to one of their useless customer care person which told me it\u2019s ok send them all. Now only one has been sent according to their platform and not 3. Have lost 2 items. Will definitely never use them again"

"Terrible customer service, they had me on the chat for over an hour without any resolution, waiting endlessly and providing me with broken links. Never experienced such inconvenience before!"

"I've sold my bag and asked VC if they're ok that I'll arrange an international shipping while I'm on a trip. There was no response from their support for days so I've shipped the bag. I was doing this before and it was fine. When manager got in touch with me he confirmed that it's ok.\r\n\r\nThen all the fun started. I've notified VC immediately and provided receipt and already working tracking number via email and chat. Also I confirmed in my profile that bag was shipped. 3 of the managers confirmed that they marked in system that bag was shipped and put extended time for shipping so I have \"noting to worry about\". Couple of days later the sale was canceled without any reason. \r\n\r\nToday is day 8 when I'm waiting for their reply. I've sent over 35 emails, more than 40 messages in chat. Tried to call, texted on IG, commented on IG, put stories on IG - and nothing. The only thing that I receive is email claiming that my case is open and previous manager will be in touch. And NOBODY I mean NOBODY gets in touch.\r\n\r\nI start to have a feeling that the only way to get their attention is to bring them to the court.\r\n\r\nExtremely disrespectful attitude towards customers."

"I have been selling with vestiare collective for years. I made them a lot of money but i\u2019m done with that now! I shipped my vintage fendi croissant bag for authentication and the item got refused. They have someone who had no clue about vintage fendi bags!! They have the same fendi bag multiple times on there site!! Now they are asking me to pay 15\u20ac to get my authentic bag back??? What\u2019s wrong with u! Get your authenticators a proper eduction! You will send my bag back and i will file an official complaint"