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Vestiaire Collective Reviews

2.0 Rating 723 Reviews
24 %
of reviewers recommend Vestiaire Collective
2.0
Based on 723 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 54%
Accurate And Undamaged Orders
Greater than 59%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Vestiaire Collective 1 star review on 8th September 2025
Elif K
Vestiaire Collective 1 star review on 20th February 2025
Anonymous
Vestiaire Collective 1 star review on 20th February 2025
Anonymous
Vestiaire Collective 1 star review on 20th February 2025
Anonymous
Vestiaire Collective 1 star review on 20th February 2025
Anonymous
Vestiaire Collective 1 star review on 20th February 2025
Anonymous
Vestiaire Collective 1 star review on 20th February 2025
Anonymous
140
Anonymous
Anonymous  // 01/01/2019
After leaving this review and escalating my case, Vestiaire finally processed the payment for my Prada sandals (Ref. 57235905). I have now received the funds. While I am relieved this has been resolved, it only happened after weeks of frustration, multiple unanswered messages, and public pressure. As a seller, this experience has been very discouraging, and I have since decided to close my account. I hope Vestiaire improves seller protection and customer support, as no one should have to go through this to simply be paid for a sale.
Helpful Report
Posted 3 months ago
Too good to be true. One item had a piece missing which wasn't mentioned in the description (an Otazu necklace). The Max Mara bag did have faults but it was sold with a status of 'good' and yet one of the bits of metal from the strap broke off mid walk. Turns out the bit of metal was rotten through. One item which was authenticatie by them, still seems good. Lesson: fraudsters will be fraudsters to make a quick buck. Vestiaire Collective does its best to help.
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Posted 5 months ago
Je recommande vivement Supreme Assets Recovery ! Fiable et dévoué ! Je ne peux pas assez remercier Supreme Assets Recovery de m’avoir aidé à récupérer l’argent que je pensais ne jamais revoir. Leur équipe a été professionnelle, efficace et compatissante tout au long du processus. Leur travail acharné a vraiment porté ses fruits et je suis très reconnaissant de leur soutien. Si vous cherchez à récupérer des fonds perdus, c’est l’équipe à laquelle vous pouvez faire confiance ! E-mail : supremeasset7 @ gmail .com 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 : + 44 73 -88 -69-79-58 Ils m’ont aidé à récupérer ce que je croyais perdu à jamais.
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Posted 1 year ago
Friendly helpful replies by VC staff. Good authentic designer items in excellent condition at good prices. However wish didn’t have to pay import tax fees or high fees for buyer and seller.
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Posted 2 years ago
Dear JTia, We thank you very much for taking the time to share your feedback with us. We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team
Posted 2 years ago
Im not sure wheter I like VC or not. I have ordered 4 things from them, all were cancelled after a few days. That was very annoying and i think they should check better with the sellers wheter products are still for sale. One shoe i bought was listet 3 days prior to me buying it and still they cancelled it because it wasn't available. On the otherhand i bought a bag on 19/04 and they shipped the bag instantly and went through authenticity check in just 1 day and now its on its way to me.
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Posted 5 years ago
Vestiaire Collective is rated 2.0 based on 723 reviews