Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 2.85

2.9 Rating 697 Reviews

46 %

of reviewers recommend Vestiaire Collective

Company Reviews

Metrics

2.9

Based on 697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email

Vestiaire Collective 5 star review on 27th April 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bag I purchased was sent to me through a vendor and not through Vestaire directly. It’s an old LV so I understand any cracks and marks but my bag had a brown glossy varnish on all leather parts. I believe it was to cover up the cracked vechetta. The quality shouldn’t have been excellent but “good/great” because that varnish ruined my bag.”

Helpful Report

Posted 1 month ago

Dear Amanda, Thank you for bringing this to our attention. We are sorry to hear that your order did not meet your expectations. As per our policy, customers have 72 hours from the time of delivery to notify us of any issues with their order, via chat or email, along with supporting evidence. If no issue is reported within this timeframe, the sale is considered completed and the seller is paid accordingly. Upon reviewing your order for Louis Vuitton Nile leather crossbody bag, we found that it was delivered on 12/08/2026 23:48:46. As this 72-hour window has now passed, we are unable to offer a return. However, if you do not wish to keep the item, you have the option to relist it under your account with an accurate description. You can find more information about the relisting process here: https://faq.vestiairecollective.com/hc/en-gb/articles/200428301-Buyer-Relisting-an-Item We sincerely appreciate your understanding and remain available for any further questions. Kind regards, The Vestiaire Collective Team

Posted 1 month ago

“Process was easy to order.. the product was n NOT in excellent condition and it stinks. Won’t shop again”

Helpful Report

Posted 1 month ago

Dear Neva, Thank you for reaching out and bringing this matter to our attention. We are sorry to hear that your order did not meet your expectations. As per our policy, customers have 72 hours from the time of delivery to notify us of any issues with their order, via chat or email, along with supporting evidence. If no issue is reported within this timeframe, the sale is considered completed and the seller is paid accordingly. Upon reviewing your order for Fendi Leather crossbody bag (ref. 69092402), we found that it was delivered on 07/08/2026 18:34:04. As this 72-hour window has now passed, we are unable to offer a return. However, if you no longer wish to keep the item, you have the option to relist it under your account with an accurate description. If you choose to relist within 14 days of receiving the item, a small processing fee will apply, based on the item's price. You can find more information about the relisting process here: https://faq.vestiairecollective.com/hc/en-gb/articles/200428301-Buyer-Relisting-an-Item We sincerely appreciate your understanding and remain available for any further questions. Kind regards, The Vestiaire Collective Team

Posted 1 month ago

“The service charge is too high, althought it's a convenient platform.”

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Posted 3 months ago

Dear Member, Thank you for sharing your feedback with us. In this case, we kindly inform you that the commission fee applied to each item sold or purchased from us, it covers the cost of important services such as customer support and digital authentication. These fees are calculated automatically based on several factors, including the location of the buyer and seller, currency, price of the item and type. For more detailed information, please check by following these steps: Shipping fees: Help Centre > Buying > Shipping & Delivery > General Selling fees: Help Centre > Selling > Payment & Fees > General Thank you for your understanding. If you have any questions or need help, please do not hesitate to contact us. Kind regards, The Vestiaire Collective team

Posted 1 month ago

“Before I bought my 'authentic' Louis Vuitton handbag which was authenticated BY Vestaire Collective, I asked specific questions, including the status of the used 'original/real LV bag. The description was it was in very good condition but arrived with a tear on the inside pocket. More importantly, it was obviously fake. The inside of the handbag was NOT leather but vinyl which is probably why the tear. I'm not even sure about the handles are real leather although they are of better quality than the inside of the handbag. It also didn't even come in its own Louis Vuitton cover bag but rather a much larger LV cover bag. This is why I DON'T buy designed handbags or jewellery online. It ALWAYS ends up being fake! I am not happy!!”

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Posted 5 months ago

“It’s not the best selling site compared with the competitors. The fee taken by Vestiaire is quite high so I don’t use it often.”

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Posted 6 months ago

“The item I received was listed as size 39 but it is HUGE and more like a 40 or even a 41!!! I think there should be a ‘does this item run true to size’ field when selling items.”

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Posted 6 months ago

“The strap on the bag keeps unlucking itself. I'm pretty sure the seller was aware but didn't mention it the description. Disappointing.”

Helpful Report

Posted 8 months ago

Dear noor, Thank you for you feedback. We understand your concern regarding your Miu Miu Matelassé leather handbag, that did not meet your expectation. We would like to inform you that, according to our policy, you have 72 hours from the time of delivery to review your order and submit any claims if any. Our records indicate that the item was delivered to you on January 14, 2026, and unfortunately, the 72-hour period has already passed. Since this timeframe for filing a claim has expired, we kindly suggest that you relist the item in your account if you do not wish to keep them. In your future purchase, we kindly invite you to assess the item you receive and rise claim within the 72 hours if any. This will allow us to take an immediate action, from our side. We greatly appreciate your understanding. If you need further assistance, please feel free to chat with us through the App in Me > Help. Best regards, The Vestiaire Collective team

Posted 8 months ago

“Vestaire is a good platform but far too expensive a cost compared tio competitors.”

Helpful Report

Posted 8 months ago

Dear Gary, Thank you for sharing your feedback. We are pleased to hear that you find our platform good. Regarding the selling fees, we would like to inform you that the fees charged on each item sold enable us to provide a free shipping label and insure packages for sellers in more than 40 countries. Your seller price is shared with you at the time of deposit and also if a member submits a price offer. Selling fee rates vary depending on the item's price. You will be able to check our complete chart at the following link: https://faq.vestiairecollective.com/hc/en-gb/articles/24659638721425-Seller-Selling-Fees Thank you for your understanding. We are available for further assistance. Kind regards, The Vestiaire Collective team

Posted 8 months ago

“After leaving this review and escalating my case, Vestiaire finally processed the payment for my Prada sandals (Ref. 57235905). I have now received the funds. While I am relieved this has been resolved, it only happened after weeks of frustration, multiple unanswered messages, and public pressure. As a seller, this experience has been very discouraging, and I have since decided to close my account. I hope Vestiaire improves seller protection and customer support, as no one should have to go through this to simply be paid for a sale.”

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Posted 1 year ago

“Too good to be true. One item had a piece missing which wasn't mentioned in the description (an Otazu necklace). The Max Mara bag did have faults but it was sold with a status of 'good' and yet one of the bits of metal from the strap broke off mid walk. Turns out the bit of metal was rotten through. One item which was authenticatie by them, still seems good. Lesson: fraudsters will be fraudsters to make a quick buck. Vestiaire Collective does its best to help.”

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Posted 1 year ago

“Friendly helpful replies by VC staff. Good authentic designer items in excellent condition at good prices. However wish didn’t have to pay import tax fees or high fees for buyer and seller.”

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Posted 3 years ago

Dear JTia, We thank you very much for taking the time to share your feedback with us. We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“Im not sure wheter I like VC or not. I have ordered 4 things from them, all were cancelled after a few days. That was very annoying and i think they should check better with the sellers wheter products are still for sale. One shoe i bought was listet 3 days prior to me buying it and still they cancelled it because it wasn't available. On the otherhand i bought a bag on 19/04 and they shipped the bag instantly and went through authenticity check in just 1 day and now its on its way to me.”

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Posted 6 years ago

Vestiaire Collective is rated 2.9 based on 697 reviews