Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 2.17

2.2 Rating 615 Reviews

29 %

of reviewers recommend Vestiaire Collective

Company Reviews

Metrics

2.2

Based on 615 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective 1 star review on 8th September 2025

Elif K

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

107

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Process was very seamless. Items shipped in a timely manner and was as described.”

Helpful Report

Posted 1 day ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 day ago

“Easy and fast”

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Posted 5 days ago

Dear Hien, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 days ago

“Love this app!!! Always great quality”

Vestiaire Collective 5 star review on 4th February 2026

Helpful Report

Posted 1 week ago

Dear Emily, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 week ago

“Quick & efficient delivery. Product exactly as describe. Thank you.”

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Posted 1 week ago

Dear Marie, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 week ago

“1 hat and 4 designer bags that I had patiently waited and found at great prices. I looking at 2 more...patiently as before and I am happy!!!”

Helpful Report

Posted 1 week ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 week ago

“Great notification, zero problems with shipping, and lovely site!”

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Posted 2 weeks ago

Dear Elizabeth, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 weeks ago

“I’m in love with my LV bag! It looks even better in person than in the photos. The service was amazing, with constant updates and great communication.”

Helpful Report

Posted 2 weeks ago

Dear Uzma, Thank you for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 weeks ago

“Very happy with my first purchase via Vestiaire. Very confident whilst deciding which bag to purchase with the reassurance of authenticity. Would highly recommend this company.”

Vestiaire Collective 5 star review on 23rd January 2026

Helpful Report

Posted 2 weeks ago

Dear Member, Thank you for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 weeks ago

“Happy with shoes..thank you.”

Helpful Report

Posted 1 month ago

Dear Elaine, Thank you for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 month ago

“They have very good support team.. If the product has no problem they paid very fast ..”

Helpful Report

Posted 4 months ago

Dear Member, Thank you for taking the time to provide us with your feedback. We hope you have a wonderful day and look forward to seeing you again soon! Best regards, The Vestiaire Collective team

Posted 1 month ago

“We brought 2 pairs of shoes. They both came perfectly packaged. Everything was simple and straightforward. I will definitely be ordering from there. The trick it to only buy new or new with tags. Love it so far!”

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Posted 1 year ago

“I was trying to purchase but after see all those terrible reviews I will never ever shopping from vestiaire!”

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Posted 1 year ago

“I purchased a black soho Gucci bag which after wearing for one hour started losing the black paint to reveal a red bag. After three days of back and forth emails , returned the bag to eventually get a full refund. They now have it listed twice with different pics and different prices but no mention that it was originally red.”

Vestiaire Collective 5 star review on 20th December 2024

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Posted 1 year ago

“Works great so far”

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Posted 1 year ago

“Ive never had a problem with them and Ive ordered several times.”

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Posted 1 year ago

“Very easy process and lots of products available”

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Posted 1 year ago

“Firstly, I purchased some wonderful boots. They arrived beautifully packaged and as I expected. When there was an issue with another purchase, it was dealt with immediately and with grace. Bravo! 🎶🎵🎼🎵🎶🎼🎵🎶🎼🎵🎵🎼🎵🎵🎼🎵🎼🎵🎶🎶🦋”

Helpful Report

Posted 1 year ago

“My jacket was a great price , arrived quickly and the quality check made me feel really confident. I will be back again.”

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Posted 1 year ago

“Very positive seller and the item are according as the description on the website, thumbs up for seller and Vestiaire personal handling with very well packed and I received in good shape! Will give a star to Vestiaire and will back to shop again soon!!”

Helpful Report

Posted 1 year ago

“Professional check to authenticate the product gives me a peace of mind.”

Helpful Report

Posted 1 year ago

Vestiaire Collective is rated 2.2 based on 615 reviews