Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 2.17

2.2 Rating 615 Reviews

29 %

of reviewers recommend Vestiaire Collective

Company Reviews

Metrics

2.2

Based on 615 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective 1 star review on 8th September 2025

Elif K

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

107

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very beautifully packed item and as described. Quick delivery.”

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Posted 1 year ago

“Amazing. My 2nd purchase and couldn’t be happier.”

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Posted 1 year ago

“Excellent”

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Posted 1 year ago

“brilliant place to sell your excess wardrobe items - super easy + swift payments issued”

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Posted 1 year ago

“The process was seamless. The service was quick, efficient and delivery under 4 days from Hong Kong to Australia. The quality vs value excellent. Verified that my article is genuine. I would use again.”

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Posted 1 year ago

“I have now used most preloved platforms as both a buyer and seller and believe that Vestiaire is by far the best. As a seller, I’ve been very happy with the process and revenue received and as a buyer, I’ve found many vintage gems at reasonable prices, all supported by warm and responsive customer service. I’ve also found the community most helpful and friendly. In over five years trading very regularly on the site, I have only ever had one concern about authenticity, which was addressed seriously, timeously and expertly. I recommend the Consignment Service if you are short of time and/or capacity to manage listings.”

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Posted 1 year ago

“Users friendly”

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Posted 1 year ago

“Thank you I received my shoes I was very happy with them and very happy with the experience I thought it would take a lot longer to process and receive from Europe to Australia but was quicker I was abit apprehensive as I had never heard about this website before I will definitely but again communication on tracking website very good thank you”

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Posted 1 year ago

“They are a great place to sell and buy real designer items. I like their app usability and functionality too.”

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Posted 1 year ago

“So professional, I have complete faith in Vestiaire and their processes”

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Posted 1 year ago

“Loved my purchase and the service, thank you ☺️‼️”

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Posted 1 year ago

“Service was excellent . So happy with my bag . Delivered from HK to Australia with 7 days . Highly recommend Vestiaire”

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Posted 1 year ago

“Simple yet reliable”

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Posted 1 year ago

“The entire shopping experience is a delight, clear communication, fast, up to date information.”

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Posted 1 year ago

“This site is for fashion savvy shoppers. You need to know what you are looking for, market prices and understand exactly what the conditions of any item are. Ask seller questions is a great option. I have bought so many items, clothes, accessories and shoes and have never been disappointed.”

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Posted 1 year ago

“Easy to listing and selling”

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Posted 2 years ago

“The customer service excellent as well as the process of buying”

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Posted 2 years ago

“I'm surprised to see so many bad reviews. I have made 3 high value purchases from different sellers. 2 have been excellent and 1 had to be returned (seller posted wrong item) and was refunded ASAP. 5 stars .”

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Posted 2 years ago

“Highly professional team”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

Vestiaire Collective is rated 2.2 based on 615 reviews