Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.57

1.6 Rating 1,105 Reviews

14 %

of reviewers recommend Vestiaire Collective

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Metrics

1.6

Based on 1,105 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 17th April 2024

Anonymous

Vestiaire Collective 1 star review on 16th April 2024

Anonymous

Vestiaire Collective 1 star review on 15th April 2024

Diana

Vestiaire Collective 1 star review on 5th April 2024

Anonymous

244

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dream come true 😄”

Vestiaire Collective 4 star review on 12th November 2023

Helpful Report

Posted 5 months ago

“Nice price but for overseas too expensive for delivery and documents fee”

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Posted 5 months ago

“I think it has been the easiest selling experience with Vestiaire Collective.”

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Posted 6 months ago

“Process is relatively easy and straightforward. Payment is prompt.”

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Posted 8 months ago

Dear member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 8 months ago

“I got paid very fast for my first sold item on VC. I was quite surprised actually. The only drawback is their authentication service is just really disappointing. I had one Chanel item from early 2K rejected because they couldn’t verify its authenticity as it was only missing the brand tag on the neck but had all the wash/size/origin tags intact. I supplemented a link to a similar design/pattern item with exact model # sold on a competitor platform to no avail when I was turned down for a due diligence from their authentication dept whilst chatting to their CS agent. They instead persisted for proof of purchase, receipt and tags etc when I had clearly stated in my bio that most of my items are from estate lot auctions which tend to come loosely on an “as is” condition basis. That similar model item was sold on 1stdibs.com also had no brand tag attached to the garment and only had the wash/size/origin tags such as mine. This only proves their authentication efficacy is below professional standard as they claim to be superior in the highest regard. It wasn’t the first time it happened to me. I have had multiply items rejected due to their authentication Incompetence. What I find very weird is that some sellers from Europe gets easily approved even when their garment is only supplemented with pics of the article but missing pics of the brand/ origin/wash tags. It kind of gives me the “double-standards” impression to be completely honest. One other thing I find really annoying is they tend to “revise” your text description of the items you submitted to list. I feel I’m being patronized as quite often their grammar is way off and I find this totally unacceptable because it gives prospects the impression I’m illiterate and ignorant of my presence on such high esteemed platform. Nevertheless, I have high hopes they will attend to these existing nuisances and mend their hiccups to a better and pleasing experience for sellers and buyers worldwide. Thank you for reading if you have made it this far!”

Helpful Report

Posted 8 months ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 8 months ago

“I live in Australia and was looking for a particular jacket which was on this site I bought at a good price had some add ons due to proving authenticity and postage which I was happy to pay. I did look at other products with the same process I could have bought brand new so there are some issues but if you want a rare piece of clothing this site was good.”

Helpful Report

Posted 9 months ago

Dear Brenton, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 9 months ago

“배송이 오래 걸렸지만 제품상태가 좋아서 만족합니다”

Helpful Report

Posted 10 months ago

안녕하세요! 배송이 오래 걸렸다니 저희도 너무 아쉬워요. 혹시 판매자 분이 5일안에 안 보내주신걸까요? 다음엔 더 빨리 보낼 수 있도록 하겠습니다. 다행히 제품이 맘에 드셨다니 기쁩니다. 더욱 노력하는 베스티에르 콜렉티브가 되겠습니다. 감사합니다!

Posted 10 months ago

“I am addicted to this app. Every transaction has been quick and easy, and every garment has been exactly what I expected. And of course it's better for the environment and the wallet to buy second hand.”

Helpful Report

Posted 10 months ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 10 months ago

“Once the item was received to be verified a report was provided in a very short time. I was able to make an informed decision about an expensive purchase based on the report. Great service by the verification team.”

Helpful Report

Posted 10 months ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 10 months ago

“A trustworthy platform where you can find good quality buyers and sellers. Just the service fee is high and not personal support to buyers After all, I am glad my good stuffs can get good owners”

Helpful Report

Posted 11 months ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 11 months ago

“the authentication has really it’s purpose, though the item is genuine they will let you know that the item has difference in description of the seller e.g. (defect or damaged) which not mentioned or not showed to photo before purchasing the item. upon checking they are concern to the buyer if they still want to continue the order or will refund the money.”

Helpful Report

Posted 11 months ago

Dear Member, We thank you very much for taking the time to share your feedback with us. We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 11 months ago

“This is very easy for me to sell my goods”

Helpful Report

Posted 1 year ago

Dear Tammy, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“Great buying experience on this site so far...”

Helpful Report

Posted 1 year ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“Vestiare is good way to shopping vintage brand name with great price.”

Helpful Report

Posted 1 year ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“Enjoying shopping here. Interesting pieces, better for the environment.”

Helpful Report

Posted 1 year ago

Dear Elizabeth, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“very attractive site”

Helpful Report

Posted 1 year ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“Quick responsive service, regular communication.”

Helpful Report

Posted 1 year ago

Dear Lisa, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“Suggest the setting we seller can change the lowest discount when making an offer, now the lowest is 30%”

Helpful Report

Posted 1 year ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“Easy to use & get what you want, no need to worry about the quality/ automatic problem.”

Helpful Report

Posted 1 year ago

Dear Erling, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“It will be good that y’all provide authentication cert or any hard copy after authentication”

Helpful Report

Posted 1 year ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

Vestiaire Collective is rated 1.6 based on 1,105 reviews