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Vestiaire Collective Reviews

1.5 Rating 1,380 Reviews
12 %
of reviewers recommend Vestiaire Collective
1.5
Based on 1,380 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 54%
Accurate And Undamaged Orders
Greater than 59%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Vestiaire Collective 1 star review on 4th May 2025
FrancisOlivia 771 At Gmail. Com
Vestiaire Collective 1 star review on 1st March 2025
Lady Karen Daly
Vestiaire Collective 1 star review on 1st March 2025
Lady Karen Daly
Vestiaire Collective 1 star review on 20th February 2025
Anonymous
Vestiaire Collective 1 star review on 20th February 2025
Anonymous
Vestiaire Collective 1 star review on 20th February 2025
Anonymous
Vestiaire Collective 1 star review on 20th February 2025
Anonymous
379
Anonymous
Anonymous  // 01/01/2019
The delivery time need to improve, taking very long after I purchased
Helpful Report
Posted 2 years ago
Dear Cecilia, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team
Posted 2 years ago
Quick pay & accurate
Helpful Report
Posted 2 years ago
Dear PowderSnow, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team
Posted 2 years ago
VC is constantly improving, they constantly work hard to make the we/ app a much better experience fro users, that itself makes me very happy.
Helpful Report
Posted 2 years ago
Dear Cactus, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team
Posted 2 years ago
I was looking for a specific bag and stumbled upon this website, as I have previously heard about this company I didn't research much before making a purchase. It took the seller nearly one week to send off the bag so while waiting I got really worried as there aren't any options for cancelling the order! And all the one-star reviews gave me anxiety. Maybe I was lucky, the bag was sent through DHL, nicely packed and authenticated, I am actually quite happy with the item. However looking at everyone's reviews and situations, I probably would think twice before selling some of my bags through this platform.
Helpful Report
Posted 3 years ago
Vestiaire Collective is rated 1.5 based on 1,380 reviews