Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.95

2.0 Rating 723 Reviews

24 %

of reviewers recommend Vestiaire Collective

Company Reviews

Metrics

2.0

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective 1 star review on 8th September 2025

Elif K

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

140

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredibly disappointing treatment of loyal customers. I have sold and bought on Vestiare for over 10 years but received a bag (pictures attached) described as very good condition which clearly doesn’t meet a single requirement for very good condition according to the company’s own guidelines. They are refusing to refund me and lying about how refunds work. I will be closing my account.”

Helpful Report

Posted 6 months ago

“It is SO user unfriendly. I can’t change my password and lining up the information with what is actually on offer on the website does not work. I have twice had items refused sale for no clear reason. Both are genuine resale items. I have bought from them successfully twice, hence two stars and not one star. But I don’t understand the pricing. What does the figure in red represent? AND they insist you are Mrs which is not how most independent women style themselves. Maybe that’s a French thing…”

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Posted 6 months ago

“Ich kann Supreme Assets Recovery nur wärmstens empfehlen! Vertrauenswürdig und zuverlässig! Supreme Assets Recovery hat meine Erwartungen wirklich übertroffen! Sie haben eine scheinbar unmögliche Herausforderung gemeistert und hervorragende Ergebnisse erzielt. Ihr Team hat fleißig daran gearbeitet, meine verlorenen Gelder wiederzuerlangen, und ihre ständige Unterstützung und Professionalität haben den entscheidenden Unterschied gemacht. Ihre Expertise ist unübertroffen und ich bin so dankbar für ihre Hilfe. 𝘌𝘮𝘢𝘪𝘭: 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵7 @ 𝘨𝘮𝘢𝘪𝘭 .𝘤𝘰𝘮 𝘖𝘳 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: + 44 73 -88 -69-79-58 Wenn Sie Schwierigkeiten haben, verlorene Gelder wiederzuerlangen, ist dies das Team, auf das Sie zählen können!”

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Posted 1 year ago

“All communication with seller is banned. They so obsessed that people contact each other that don’t allow even to write about shipment issues and my purchases just go back to “happy” seller. Time wasted, not effective customer service.”

Helpful Report

Posted 1 year ago

“Absolutely unreasonable shipping cost charged by VC for direct shipment between buyer and seller. Refund timing different from their company policy. No explanation is given for the delay.”

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Posted 2 years ago

“As a seller, I got my sale cancelled by the quality team and when I tried to understand what happened the customer service team had to escalate it as they didn't understand it neither (all the info was in a description the quality team didn't check at all). Customer service team takes ages to answer and their answers are never accurate or helpful, they pass the ball from one person to the other and can take weeks for one issue to be sorted. You get constantly banned from the chat as they use a robot to capture words as simple as 'my details' without reading the context. Considering their fees are that high would be expected a better service for sellers. I cannot give my opinion as a buyer.”

Helpful Report

Posted 2 years ago

Dear Paula, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“: I have sold Chanel sandals at a very expensive price and they never paid me, they keep saying that the payment was executed and that the funds should be in my account in 5 days and they never arrived, they dont have a contact number and their help center is HORRIBLE. They said they will revert back to me in 24hours and they never did. Worse experience of my life. I contacted them so many times and I sent emails but they never got back to me. Now I had to message the girl who bought my sandals (because there is absolutely no way I can reach them) and i asked her to message vestiaire.. the next step is to demand my shoes back.”

Helpful Report

Posted 3 years ago

Dear Member, We are sorry to hear that your payment hasn't been processed yet ! Upon verification, we kindly inform that our team made sure to lead a thorough investigation and liaised with our department in charge of payments. We kindly invite you to check our latest message on your payment, as we confirm that it has been released in the meantime. Thank you for your attention, The VestiaireCo Team

Posted 3 years ago

“Lately the service is terrible! They answer you just to respond but not to assist. I don’t know how qualified are their “experts “ but they rejected an item which is absolutely authentic-what’s more this item was previously approved and listed , but because I wanted to update some info about it I deleted it ( the site does not allow to make updates-you have to delete it and to list it again). So i wanted to list it again but it was rejected ( probably they were not in mood on this day and decided to reject ). Also they were holding payments which I had to receive for about 2-3 weeks as out of a sudden they decided to verify my profile ( exactly after I sold my items and I had to collect my money). They requested proof of address and did not provide some clarifying information about it which made me confused and unable to provide the requested documents-even after I spoke few times with their agents and explained my issue they also did not clarify the misunderstanding. That’s why I am saying they answer without any intention to help, but just to respond!Have to search for a better alternative to sell my items”

Helpful Report

Posted 3 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“I have been waiting for THREE WEEKS for payment for a sale on Vestiaire. 12 emails later with subject heading: "We've not forgotten you!", have failed to address a defaulting Buyer who has not collected a Guiseppe Zanotti bag from DHL (who does that?), after she purchased it from me on 11th May. Vestiaire have received her payment. All sorts of excuses from the Buyer, but in the end DHL is contracted to Vestiaire. I fulfilled my agreement with Vestiaire, but they have stalled with excuses they are "investigating" my "query" about about non-delivery, despite DHL holding the item at a facility in France for almost two weeks. Three weeks later, still no payment after fulfilling my part of the contract. What's interesting is that I am rated as an Expert Seller, have never once dispatched an item later than 24hrs after a sale, always pack & present the item in pristine condition &/or protect it from damage during shipping. I have never had a complaint. Vestiaire have apparently slipped into the pit of money they have made from subscribers like me, and show absolutely no consumer protection when the circumstances clearly evidence that THEY are liable and must pay a Seller when a third party has failed to perform in accordance with the Sales Agreement they have with Vestiaire. And yes, I have a great deal of experience in Consumer Law and will be taking action accordingly. If you are contemplating being a Seller, be prepared to battle it out if you decide to work with Vestiaire. If you are a Buyer, know this: you too have a duty of care & must perform in accordance with the the Vestiaire Sales Agreement. Don't mess Sellers like me around!”

Helpful Report

Posted 3 years ago

“At first, I loved shopping on Vestiaire - they have good product options over a variety of sellers and types of products. But BEWARE, they have the worst customer service out of any platform I have ever seen. I purchased a product that, shortly after purchasing I realized was gravely misrepresented in the listing (I basically thought I was buying a purse and it was in fact the size of my palm”. I reached out to Vestiaire immediately about the issue to see if we could cancel the order before the item was shipped. I was told that, although they agree that the item was misrepresented, the Seller is the only one that can cancel the order. I reached out to the seller and she refused to cancel in order not to hurt her “selling reputation”. Once I actually received the item, I reached out to Vestiaire again. I have been tossed around with about 5 representatives for a complaint that I filed. Finally after days, they just told me that they agree the item is misrepresented but I didn’t reach out within 72 hours of receiving the item so there’s nothing that they can do. Plus, I reached out before the item was even shipped. Many other sites will give you a one time leeway but not here! Anyways, what I am saying is you can find some good stuff on this site. There’s also a chance that you will pay $300 for a keychain that fits absolutely nothing. If you have money to waste, go for it.”

Helpful Report

Posted 3 years ago

“SELLER- not good site for selling. Use Poshmark instead. French company - takes longer to list and they don't translate english properly. They also don't have enough buyers so takes too long to sell anything. Listed brand new LV Neverfull on Poshmark/Tradesy & Vestiare. Sold with multiple offers on the other sites within 2 days - full asking. This site - NOTHING. Why? Because they "recommend" a price and if you don't do as they ask - they block your listing from being viewed. So as a seller this site is not worth it. They also bombard you daily with emails - and constant demand for you to lower the price. Compared to the others - this site is the worst. Tradesy is good but it takes 3 weeks for you to get your money. So Poshmark is the best.”

Helpful Report

Posted 4 years ago

“I buy on Vestiare at least once a month. However, I do not trust their gemologist’s. They passed two expensive items I purchased on two different occasions. Both had to be returned as they weren’t fit for purpose. Therefore, I cannot trust this site to purchase jewellery. Everything else I purchased was fine. Another tip never ever buy from a jeweller who sells on this site. You are not getting a bargain. Private sellers seem fine.”

Helpful Report

Posted 4 years ago

“I've been a member for ages, and unfortunately felt compelled to tell other potential customers not to get their hopes up. Over the last year I've had six (6!) consecutive orders cancelled after the sale went through – a few times after weeks of waiting and hundreds (sometimes 1000s) of $ being transferred. It is refunded of course, but after waiting, expecting for weeks and weeks, and then suddenly the item is 'not available'. There seems to be no accountability or trust system to actually follow through on a sale. No way to leave a review of the seller or contact them, either. After these multiple bad experiences, I wonder how many of these items are actually for sale, or whether there is something else going on. It's like shopping at an imaginary store. Quite a big waste of time, in my opinion better spent on other sites where you actually receive what you bought! :)”

Helpful Report

Posted 5 years ago

“Not very professional company. Many times received a good which was verified by the team of Vestiaire but was either damaged or in bad state and they would still charge you 9€ and put a tag that the article is ‘ in a very good state’. Just a bunch of lazy french workers who try to profit easily.”

Helpful Report

Posted 5 years ago

“I recently purchased some trainers from VC, advertised as in good condition (i.e. used but well cared for). (ref. 19198850) They were dirty, down at heel and had clearly been worn in all weathers. I paid over £100 for them, trusting to VC's policy of vetting all items before sending them to the buyer, for which service they charge a hefty commission. I feel a complete dupe. When I complained they suggested I should re-sell them - I would be ashamed to offer them to someone else. I will no longer be using them and have closed my account. I have had good experiences with them, but it is definitely not worth the risk. Avoid.”

Helpful Report

Posted 6 years ago

“I bought a pair of Hermès heels from a private seller in good condition. But what I received was a pair of defect shoes, where the right heel could not be used. I contacted customer service and the approved a second quality control. After a long time, they finally got back and said that they could not return my money since worn shoes can have flaws and defects. This really pisses me off because I have no issues with flaws but a DEFECT is much more serious. If the shoe is defect, then they cannot be used, so it should've been stated in the description! So in conclusion, I ordered a pair of shoes which were supposed to be in decent condition, but got defect shoes instead. I reached out to customer service but they handled the matter poorly. Therefore, I will NOT return as a customer and I do NOT recommend them.”

Helpful Report

Posted 7 years ago

Vestiaire Collective is rated 2.0 based on 723 reviews