Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.51

1.5 Rating 1,380 Reviews

12 %

of reviewers recommend Vestiaire Collective

Company Reviews

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Metrics

1.5

Based on 1,380 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 4th May 2025

FrancisOlivia 771 At Gmail. Com

Vestiaire Collective 1 star review on 1st March 2025

Lady Karen Daly

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

379

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently purchased some trainers from VC, advertised as in good condition (i.e. used but well cared for). (ref. 19198850) They were dirty, down at heel and had clearly been worn in all weathers. I paid over £100 for them, trusting to VC's policy of vetting all items before sending them to the buyer, for which service they charge a hefty commission. I feel a complete dupe. When I complained they suggested I should re-sell them - I would be ashamed to offer them to someone else. I will no longer be using them and have closed my account. I have had good experiences with them, but it is definitely not worth the risk. Avoid.”

Helpful Report

Posted 6 years ago

“I bought a pair of Hermès heels from a private seller in good condition. But what I received was a pair of defect shoes, where the right heel could not be used. I contacted customer service and the approved a second quality control. After a long time, they finally got back and said that they could not return my money since worn shoes can have flaws and defects. This really pisses me off because I have no issues with flaws but a DEFECT is much more serious. If the shoe is defect, then they cannot be used, so it should've been stated in the description! So in conclusion, I ordered a pair of shoes which were supposed to be in decent condition, but got defect shoes instead. I reached out to customer service but they handled the matter poorly. Therefore, I will NOT return as a customer and I do NOT recommend them.”

Helpful Report

Posted 6 years ago

“Item Ref: 2984346 “Ready to Ship/ same day shipping from their Paris office .” Validated & complaint on 25/11/2016 , 11 days has passed and the item was shown as been prepared for shipping?? So much for " same day shipping" statement. I have placed complains since my patience run out and was told "We have sent on your message to our Logistics department for them to ship out your order as soon as possible. You should see movement on your account in the next few working days." After a few days I was told they have lost my item and will issue an refund..... The refund is issued twice per month on 1st and 15th so I had to again wait to get my money back! Once again an item I have purchased is lost while in VC possession. Other thing is the shipping itself: When I joined VC they used DHL and the shipping was quick and effective. Since VC went on the cheap and want to save money on shipping they don’t use DHL anymore, nowadays they dispatch with "La Poste" it takes between 9-12 days sometimes even longer to receive the parcel from Paris to the UK , on some ocassions I have been waiting 17 days for the parcel to arrive!!! Items lost by VC; During 10 months they have lost 3 items I have ordered and paid for! I have lost my patience with this company. The latest are Ref: 2984346 and Ref: 2878942- Have purchased a Louis Vuitton suitcase, that bag was lost by VC despite been a huge parcel, luckily the seller managed to post a message for me with a DHL tracking number ( that message was deleted by VC quite quickly) but I could see the parcel was signed for, by Farid on 26th October and first “ found” by VC on 07/11/2016!!! 12 days to find a huge parcel which was in their possession all together, due to validation and their very slow shipping it took several weeks before the parcel arrived, VC never apologized or offered any promo code to compensate the stress and wait, well I guess they are so used to the fact that items are lost and that it takes ages to ship an item from Paris that they don’t see it as abnormal anymore...... The concept of this company is great, but they make so many mistakes, maybe it is time to employ people who actually want to work and are motivated, at the moment your approach to customers and how you handle our items is not good. So many complaints about this company why is the management not doing anything about it? Vestiaire Collective- please don't bother to reject this review with a claim I belong to the UK department, I see you do that very often, I am based in the UK but I buy all my items directly FROM YOUR BRANCH IN PARIS ,FRANCE AND GET THEM SHIPPED HERE FROM PARIS!!”

Helpful Report

Posted 7 years ago

Vestiaire Collective is rated 1.5 based on 1,380 reviews