I bought a pair of Hermès heels from a private seller in good condition. But what I received was a pair of defect shoes, where the right heel could not be used. I contacted customer service and the approved a second quality control. After a long time, they finally got back and said that they could not return my money since worn shoes can have flaws and defects. This really pisses me off because I have no issues with flaws but a DEFECT is much more serious. If the shoe is defect, then they cannot be used, so it should've been stated in the description! So in conclusion, I ordered a pair of shoes which were supposed to be in decent condition, but got defect shoes instead. I reached out to customer service but they handled the matter poorly. Therefore, I will NOT return as a customer and I do NOT recommend them.