Name: Vestiaire Collective
Rating: 2.22

“I declined a low ball offer, pointed out that I mention this is my lowest price and that my offers are switched off, the other person then proceeded to racially abuse and threaten me (she has no picture, I have a picture up where it is obvious that I am fair skinned and strawberry blonde), several of her messages were deleted by the system, I can only assume due to the profanities she used, her new approach was misspelling profanities, I blocked her, she moved on to another item and opened a chat there, again with insults and threats. I reported her as it was really getting to me, the app was constantly letting me know somebody had asked "a question" and I really didn't enjoy the gutter language of said person. I sent it with the required screen shots, as a result I got the same copy and paste message over and over about how to report, I replied I had reported it, they kept sending them and telling me they would close the issue should I not reply. So I did it again, they told me that they already have it and why I opened a separate chat (because they told me to) and now my chat is blocked. So I assume that Vestiaire stands with people who utter threats and abuse, what a lovely company.... I would like to stress, I have not once used profanities, I have asked this person repeatedly to leave me alone, yet I am the one who is banned from chat!”

Vestiaire Collective 1 star review on 3rd July 2024

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Posted 1 year ago

“Bought several items from different sellers on this site. I have only ever received one. The sellers usually cancel days after payment is processed with no reason. Vestiaire Customer Service are useless. These sellers are allowed to keep their accounts as if nothing has happened, so there is no penalty for withdrawing sales after they have taken place. Have seen the same items subsequently re-listed at higher prices, again, with no penalty to the seller. What is the point? Avoid.”

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Posted 1 year ago

“I sold something, buyer reported an issue, I couldn't understand what it was but I got a totally different item back, basically a no name t-shirt instead of my Valentino shoes, they do not even reply. Then I declined a low ball offer, I got abusive messages and threats, I did contact VC, they lied to me that they tried to call me (no, really not) and how they take care of it, while I am still getting abusive messages, I can only block the person on the item, they then move on to the next item”

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Posted 1 year ago

“If I could give a negative number I would. I ordered two pair of earrings on May 19th. The first pair - Lanvin clips - arrived with the stone detached from the earring. I started the refund process immediately and it is excuse after excuse why they won't refund. The second pair arrived June 11th, 23 days later. I was not home at that time; but opened them and didn't see anything wrong. Traveled again. Took earrings out of box to try on and felt that the stone had a chip. After multiple emails (they won't respond unless you contact them via their website and then you have to respond to one of their emails or they reject your communication; also phone always rings busy). Tonight I tried a live chat. The person on the chat looked at the original post and said that he could see the earrings were damaged in the original photograph. Well I couldn't and they had rated them Very Good Condition - no material damage, missing pieces or odor." Their solution - resell damaged goods through their website. Are you kidding me? I have filed a complaint with the Consumer Complaint division of the Attorney Generals office in my home state; with my credit card company and am adding reviews where ever possible to warn others off this site. Sent complaint letter to their CEO as well. Completely horrible service as many other reviews have stated;”

Vestiaire Collective 1 star review on 28th June 2024

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Posted 1 year ago

“I am extremely disappointed with Vestiaire Collective. I bought running shoes from them, but they disappeared with the delivery company, Evri . Trying to get in touch with their customer service is a nightmare—they take 4-5 hours to reply, if at all. I requested a refund, but they refuse to process it and say they'll get back to me in 30 days, which is completely unacceptable. Their service is so poor that I’m deleting the app and will never use it again. How can a company like this still operate in the United Kingdom in the 21st century? If I could, I would give them a zero-star rating I do not recommend this app to anyone. Save yourself the trouble and avoid Vestér Collective. I still haven’t received my order which supposed to arrive on 17 of June as a birthday present for a cancer patient”

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Posted 1 year ago

“I bought a dress made by Maje from a profile on VC. The dress was clearly fake low quality stitching and uneven cuts, but VC deemed it real after return and I could not get a refund. I only had two choices either get the dress back or have VC resell it which I find irresponsible”

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Posted 1 year ago

“NEVER again will I purchase form this company. They state a return policy that allows for returns if purchase is from an expert seller, tried to do a return and they denied it. I even have photos from the day I purchased showing it was listed as an expert seller. Not a trustworthy company in any way!”

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Posted 1 year ago

“I sold my earrings, but item was lost by Royal Mail. Although Buyer got a refund straight away. I ended up with no DOLCE GABBANA earrings no money. After month of back and forth with Customer Service they wrote this email for me : I am coming back to you regarding your Earrings under reference : 43303068 and the investigation we opened with the carrier. Following a thorough investigation with the carrier, they have denied responsibility for the issue, thus, we are unable to provide payment in this particular instance. I understand that this news may not be what you were hoping for, but please know that our decision aligns with our company's policy regarding disputed deliveries” I’m follow the rules, they choose Royal Mail 48 h without insurance. They must have choose next day delivery with insurance. I HAVE NO EARRINGS FOR COST 900 EU !!! AND NO MONEY. They washed the hands. I deleted my all sale never selling here again. And I will report them. No one can do this with no one! Be very careful with them.”

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Posted 1 year ago

“Never sell through Vestiare Collective with an authenication request from the buyer that requires you to send your product to France. Things get ‘lost’ there quite often; packaging open, product gone. VC provides the shipping labels and thus payment to the carrier and is thus responsible for loss, but they send automated emails and don't reply. Don't do it: rogue mentality there. It cost my €550.”

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Posted 1 year ago

“Great concept of trying to be more eco-friendly by letting people re-sell their items but comes with a massive hole. I bought an item and bought it on good faith from the seller via Vestiaire based on the pictures and descriptions. What I received was not what was described. There were disclosures about the state of the bag and it was described as very good. Sadly this was not the case when I received the bag with worn out leather, frayed ends and all round the bag wasn't in great condition. I contacted Vestiaire to try and resolve this and I was shut down in 5 mins and told 1. They couldn't do anything about it 2. That I could not speak to someone more senior. The only solution they could offer me was to re-list the bag for no selling fee. Not what was expected considering this was my first purchase from them. I won't be purchasing using Vestiaire again and would urge you to double/triple check the pictures and items to see what you're actually getting. I have had to contact my credit card company to try and resolve the matter meanwhile I am hundreds of £ out of pocket.”

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Posted 1 year ago

“DON'T BUY HERE. Recently, I ordered a Gucci bag through Vestiaire, but upon receipt, it was immediately apparent that it was fake. Despite paying extra for an 'additional check', I received a report stating there were further flaws, but I believed I could fix them myself. Once received, it was glaringly obvious that it was a fake bag. I noticed it right away, as did everyone around me. Even the brand inside the zipper was unfamiliar to me. The leather is fake, with loose seams and other shortcomings. I contacted Vestiaire immediately, and they sent me a return label. After a second check, they again claim the bag is genuine and intend to resell it under my name. I would then be responsible for all additional costs. This is truly unbelievable. You wouldn't expect this from such a well-known website. I've also asked friends, and they've had similar experiences. So, be extremely cautious because once you've placed an order, you've lost your money.”

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Posted 1 year ago

“Account suspended immediately after signing up? I downloaded the app from Google Play store, I created a new account using my phone number and email address. As soon as I entered the SMS code to verify my account, the application logged me out and said "Account Suspended" This is the first time I have ever tried to use this website and have no idea why my account was immediately suspended. I did not even have a chance to log-in - as soon as I pressed "Verify SMS code" it suspended my account. I emailed customer service but still no reply.. Is this even a real website? Was anyone able to actually create an account?”

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Posted 1 year ago

“They have very shady refunds processes. I had two recent experiences that was eligible for a full refund, both of them was delayed as they were not transferred to the relevant team even after it was confirmed by the support team. They "sit" on your refund after as long as possible, what's the end goal here? I used a discount code for £25, which brought to total down to £104 for two items and I was refunded only £34.5 for an item that cost £55 with the shipment pre-discount. They refuse to explain why they chose to apply £20 discount to the lower cost (refunded item) and they closed off the thread.”

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Posted 1 year ago

“Where do I start? Best with PLEASE IGNORE THE BOTS WHO DO ONLINERS HOW GREAT IT IS, the reality is, the website is often not accessible, they try to force you to use their app, which is worse than any spyware, the IT is absolutely horrendous, what a joke for a web based international business. They claim that they offer no seller's fees on thousands of brands, yet you can't look up what the brands are, that link doesn't work.... They now reduced the amount of pictures you can upload to 10, really, because it costs too much? You are already charging the sellers and the buyers, you ban people from chat if they try to help each other out because there seems to be a delivery problem, because your customer service is as useful as a chocolate tea pot and as clever as a goldfish (and I want to say sorry to all the goldfish, they don't deserve that) Then as a buyer and seller, I have the feeling that the clueless "staff" they employ is trying to find issues, it happened several times that they reported an issue with an item, I checked the pictures, couldn't see anything, purchased, the item was absolutely fine. I guess their underqualified stuff needs to find a certain quota of issues. Customer service, it isn't there, it is ridiculous, emails you send via their webform simply don't get answered, you often don't even get a confirmation, if you go into chat, you talk to somebody who is totally clueless, repeats auto-responses and seems to be a few fries short of a happy meal. Please please, let there be another site like VC, only one with qualified people, a site where they employ people with an IQ in double digits, please please”

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Posted 1 year ago

“BUYER BEWARE!!!!!!!! They don’t even deserve 1 star. I would give a negative number if I could. This is one of the worst companies I have ever done business with. I ordered a DG belt that said never worn, new with tags. When I received it, it had markings on the top and bottom. The seller says they were never there and Vestaire collective says they checked and the photos depict the damage which they do not. They won’t refund my money and they have instead relisted the item under my name. I also purchased a pair of shoes, paid and the Seller cancelled the sale. Customer service tried to help but they work for a company that doesn’t stand by their products. False advertising, the sellers have more rights than the buyers and their QC control is BS. Save your money and the stress. Shop elsewhere!”

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Posted 1 year ago

“I had ordered sunglasse, prada, which were clearly removed from package before sending ( empty container inside a heavily taped box) till now no proper communication, only chat bots, always starting from the beginning. The law is clear: they have to send my refund asap as they are reliable. Instead i am wasting my time on chat bot communication. No service of online responsibility at all! This is a bad as it can get for an online shop.”

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Posted 1 year ago

“I tried to sell a few designer shoes, listed quite low, I got offers that are ridiculous, I would rather donate them, and to make it even better, despite showing the shoes from every angle with over 20 pictures, a bunch of guys wanted to see them worn, even telling me how I should pose, seriously, this site seems to attract the Only Fans audience”

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Posted 1 year ago

“I have had the worst experience with this company. I bought an item that did not fit me. They refused to refund me, please do not order from this website, it’s better to order from another company because if anything goes wrong they will not refund you. On top of that I’m not sure that the item is genuine. Wasted my money as a single mum of three kids.”

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Posted 1 year ago

“It is turning more and more into a joke, if they would only be able to employ people who are capable of reading or have at least a working brain cell, you can list every minor scratch of an item, take pictures of it, but that doesn't help as the badly trained staff doesn't look at the pictures or reads. I doubt they would be able to survive in any other job, as even stacking shelves would require an IQ higher than that of your general Vestiaire Collective drone. they don't know the rules of their own website and you can't even talk to any of them as their customer service is the biggest joke of all”

Vestiaire Collective 1 star review on 26th April 2024

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Posted 1 year ago

“I ordered a jacket from them cost over 300 GBP, the seller gave me the wrong measurements so it was too small. After sending it back to them they are refusing to give me a refund or the jacket back and are going to sell it on their site and charge me a fee. The item also had a mark on the sleeve. Customer service called me back and talked over me then said it was a bad line although I could hear them fine and then they cut me off. This is a big statement, but this is the worst company I have ever dealt with, not only did they miss sell the item, they also refuse to refund me, and they won't return the item as they want to sell it again and charge me a fee, PayPal contacted. Do not use this site there is no buyer protection”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews