Name: Vestiaire Collective
Rating: 1.95

“Absurd, I haven't used it for a couple of months after a bad experience, today I get an email that if I don't log in within 30 days they will delete my account and offered me a €20 Voucher, decided to have a look around and maybe buy something, but when I tried to log in, I couldn't as they had deactivated my account..... 30 days? Really? And obviously no way to reach them....”

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Posted 1 year ago

“Terrible, incompetent ‘customer service’. I had to sort everything out myself and mediate between the seller and Vestiaire as the buyer…. Why this would ever be the case I have no idea. The support person would leave me on delivered for ages until I’d send a follow up message. Just all round appalling and rude, I wouldn’t recommend.”

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Posted 1 year ago

“Vestiare collective is the WORST place to sell and buy. Their fees are REALLY high. They charge both the seller and buyer a high fee. What comes to listing items they are completely useless. They "authenticate" authentic items as "fake" saying you did not provide enough "proof" although you took pictures of every label and even button. They let buyer return USED shoes and will give buyer full refund. Claiming that they "were already used" although they were sent brand new to the buyer. Don't ever send yours good to their "quality control". I had a pair of Gucci jeans returned by them and sale cancelled because "they found a small 1mm 'dot' on them". I could continue and continue they are just terrible.”

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Posted 1 year ago

“Losers losers, losers. Just look at their Better Business Review - F - the lowest possible. Stay away. They are a foreign company in france so you don't have the protection of American consumer protection laws.”

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Posted 1 year ago

“Decided to sell a dress I had worn once and was hanging in my closet for 3 years, not an expensive dress, one of the highstreet brands Vestiaire accepts, they immediately suspended my account... Seriously, after 3 years they expect me to keep a receipt for a dress that is not even designer? This is totally absurd!”

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Posted 1 year ago

“Good afternoon since three years I fell and I was Vestiare Collective like a seller. I never had problems with nobody like a buyer is horrible. They are big liar. They accept people to post picture how they don’t below to the actual item recently, I buy one bracelet Chanel by the picture on the Vestiare Collective was from my necklace when I received the bracelet was that identification I noticed that bracelet doesn’t have stamp and she don’t have the quality of the Chanell item. I bring the bracelet to the Chanel boutique and they tell me Never this model doesn’t vas made and never exists , there was agreed to take back to check again the item, and after five days they say the original and completely compliant, and they will be released under my name and when they get sell they will refund me less commission I send a message to send me back the item because I want to send to the properly identification. They blocked me everywhere. They blocked me in the chat. They blocked me in the mail and they said they were done. Send me back item., this is a fraud , I tried to speak with the previous seller of this item and he said it’s private sale from the Chanell since then Vestiare does does it accept private sale or a gift why they insist this item its authentic I don’t understand that. I only want my item back to send them to properly authenticator or somebody answer me in the chat horrible customer service.,”

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Posted 1 year ago

“I am(now was) a seller on Vestiaire. I was sold fake items on Vestiaire, under the impression I was protected by their authentication system. When I was unsatisfied with how the items fit on me, I decided to list them. All four items I decided to list did not pass the listing guidelines when I explicitly took not only more photos than what the seller sold me did, but more detail in my pictures as well. Since then, I have a stain on my listing record that they refuse to take away because I, verbatim per them, “should’ve known better.” That’s how they talk to their clients. So I tried sending back my goods to be authenticated and to my surprise, they all passed. WRONG. So I went to list them again. So now the same pictures as before but including a picture with their Vestiaire authentication tag, it STILL failed. I got them on a recorded line stating this after I asked them, “so Vestiaire has members that authenticated the same item while other deemed it to be inauthentic is what you’re telling me?” The verbatim reply was “yes that seems to be so.” I can’t make this up people. Do not shop with these unprofessional frauds. They don’t care about your well-being. Trust me, this is coming from a seller myself whom has a ‘fashion activist’ badge as well as the ‘trusted seller’ badge for Vestiaire. Vestiaire is the worst selling platform on the market. I would rather sell on Ebay. Please please please do not invest your money into this place and if you do, don’t EVER become a seller here. Their guidelines are counter-intuitive amongst themselves. My account has been perma-banned because I hit my max number of refused listings due to the attempts of fake goods I tried to list. Not in my control for one, and for two, I was under the impression as a newer member at the time that what I was sold was real. Please beware. I’ve been drained of all my energy talking to different team members every day, with each new person not knowing the status of what has been happening prior to them ‘consulting’ with me. Oh and the Vestiaire chat member will have the nerve, the bold audacity to reach out to me EVERY TIME AT 3 IN THE MORNING. Like I’m going to be up at that time EVERY DAY. Get lost Vestaire. You just lost a vital member of this community and I hope the inevitable downfall of this platform happens sooner rather than later.”

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Posted 1 year ago

“This company is a total farce and if I could give them a zero I would. I sent them a rose gold BVLGARI necklace and a pair of GUCCI trainers to sell (both brand new) and they sold really quickly within a week. Then VC decided that they couldn't authenticate my items so they are going to destroy them. The customer service is terrible and they owe me £1000 for the items they are going to destroy!!! Have reported them to trading standards, watchdog and the financial ombudsmen. Next step is solicitors!! Do not trust them.”

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Posted 1 year ago

“Do not sell on this site! I recently completed my first sale on Vestiaire Collective, and the experience has been disastrous. Despite successfully shipping the item to the buyer and adhering to every requirement, I have yet to receive my payment, even though the stated payment window has long since passed.To make matters worse, my multiple attempts to contact customer support—via both chat and email—have been completely ignored. Thankfully the item wasn't that expensive but this is unacceptable!!!”

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Posted 1 year ago

“Hello, I’m writing about a truly disturbing situation that happened lately and I think it reflects how badly Vestiaire handles customer care. I sold a bag, YSL envelope medium, see photo attached, and today it was cancelled by the buyer. Upon reviewing the photos where she claims the bag has faults I don’t see proof of her claims. You can see it for yourself . This is the second time cancellation happened to me, and in the first case it was a similar situation (different item), none of the claimed “damages” were there. It was only luck that I sold that dress to someone in a short time and interestingly the second buyer was absolutely satisfied with the condition. Additionally, I’d like to point out that this bag is €2400 in stores at the moment, which makes the €1850 (out of which a considerable amount is commission…) a steal. I stated the bag as “never worn” because it was never used outside of the home and comes with bag, box and all the certificates. I am deeply disappointed that you don’t pay more attention to users, whether they are sellers or buyers. The app has glitches, I was logged out and wasn’t able to log back in while I was on the chat regarding another listing of mine. And I want to take the opportunity to mention another terrible experience with customer support. I sold and sent a CHLOE cashmere beanie in September, 11.09 was the day when I placed the package at dpd’s pickup location. Even though there’s a tracking number for the package, I’m not able to get any information on the whereabouts of this package and Vestiaire refuses to help as you claim I need to show the slip I was given by the shop assistant at the time of the sending. This is ridiculous. You either contact Dpd and sort this out or refund me and the buyer as well. The commission you take is high enough that we, users rightfully deserve a better care.”

Vestiaire Collective 1 star review on 17th October 2024

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Posted 1 year ago

“They deactivated my account even tho I didn’t break any rules. Oh, and they can’t tell me why they did it cause of “professional reason”.”

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Posted 1 year ago

“I have sold Dolce&Gabbana men’s coat, size 50. providing pictures of the label and tag. Providing measurements. My sale got cancelled. Quality control team has measured the coat in inches and stated that these measurements are in cm. While you can even see in the photo provided, that measurement is in inches, not cm. They said that the actual size of the coat is 44, while all labels are showing 50. And that shoulder length is 20cm, when it’s 20 inches. 20cm is child’s length, not men’s. My £500 sale got cancelled. Customer service did not apologise, ignored all the proof provided and did not escalate the case to management as requested. This case is outrageous. Don’t trust quality control there and don’t rely on customer service.”

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Posted 1 year ago

“UNTRUSTWORTHY. Randomly deactivated my account with no explanation causing me to lose out on purchases”

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Posted 1 year ago

“I had nothing but unpleasant experience with this platform. Customer service is non-existence, almost always took a day to respond without fixing the issue. Most recent experience being I had opted in the campaign with 4 listings only to shockingly find out they dropped price on two of my most expensive yet popular listings without my consent but not the 4 listings I had opted in. Customer service kept saying there’s no way to change price on their end and asked me to patiently wait until the campaign is over by end of October. This is hilarious and I even doubt if they intentionally dropped price on these two most expensive yet popular listings. Asked for an email address, nothing, asked to hav the ticket transfer to higher management, nothing, just the same incompetent agent replying back to you like a robot every 24 hours without actually actually understanding the issue at hand. Frustrated and disappointed!”

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Posted 1 year ago

“Absolutely horrible company. I'd give them a NEGATIVE 5-Star if I could. I have been a successful eBay seller for over 15 years and have sold over 25,000 high-end items with 100% feedback and Top-Rated Seller status. I wanted to try Vestaire as a seller so I listed 2 items to test (2 brand new high-end jeans with tags. Regular price $200 and I listed for about $60) 2 days later my account gets suspended for "suspicious activity" After 3 weeks of emails they cannot be specific on the reason and refuse to reinstate my account. This is like throwing someone in jail and not telling them why. Something very fishy about this company.”

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Posted 1 year ago

“I have to say I am totally appalled, I sold a dress, the buyer apparently fancied herself a UK size 10 (I did mention it comes smaller and would be more suitable for an 8) and managed to rip the hook and eye feature and bust a seam, the dress was returned to me not only with the damage (it can be fixed but why should I pay to fix it) but also reeking of a very strong perfume, which is seriously not funny since I am asthmatic and don't wear perfumes. I tried to get in touch with Vestiaire, the emails via the webform do not go through, chat initially responded then when I requested that they might switch off the direct shipping and fix the problem with mails not going through, George, who apparently is customer service simply stopped responding. Sellers, if you do sell with Vestiaire, you are on your own, maybe I should consider myself lucky that I got at least my item back and not a pair of old socks. Customer service helping you? Don't kid yourself”

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Posted 1 year ago

“I’m certain the Saint Laurent coat purchased was counterfeit. What passes for “very good” condition is a joke. No returns. Buyer beware indeed.”

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Posted 1 year ago

“Bought an item with awful smell, contacted customer service. Initially Vestiaire said they would issue return, but they did not issue me a refund and simply listed the item. Very disappointed. Just lost money for no reason.”

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Posted 1 year ago

“I had a very unpleasant experience. A friend suggested me to buy a bag from them. I paid it and in a short time my account was suspended and I could no longer access anything”

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Posted 1 year ago

“Hi I am a seller at VC but I got deactivated because apparently I don't sell Louis Vuitton or Chanel. Is that what your policy is when sellers come onboard? You de-activate them? I never heard of a platform that deactivates and blames sellers for not selling enough. What kind of a company are you? I have been selling on Vestiaire Collective for 3 years, all of a sudden I get an email from them saying that I barely sell and to knock on their door when I have Louis Vuitton or Chanel to sell? If I am not selling enough that's because your marketing team is not bringing enough traffic to your site. Ebay, Amazon, Poshmark, Grailed, Vinted I have been selling with them for years, not once have they deactivated my account because I don't "sell enough". All these platforms Ive mentioned above work with the sellers in order to be successful in selling. All Vestiaire Collective did was degrade me as a seller and blame me. Are you kidding me? On top on that you claim you are all for the environment and you stopped selling pre-owned items from Zara and H&M because they do alot of waste...... How ironic? You allow sellers to sell Louis Vuitton and Chanel but does everyone know that these high end luxury companies burn all their previous stock so no one like TJ Maxx or sellers can have any discount access to them? These high end luxury companies burn all their inventory, is that good for climate change then????”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews