Login
Start Free Trial Are you a business? Click Here

Vestiaire Collective Reviews

1.5 Rating 1,437 Reviews
12 %
of reviewers recommend Vestiaire Collective
Company Reviews Questions Metrics
1.5
Based on 1,437 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 54%
Accurate And Undamaged Orders
Greater than 59%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Visit Website

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Reviewer
“Absolutely worst company with HORRIBLE customer service. Encourages buyers to not provide good customer service. No cancellation policy. No returns. They are a total scam. Don’t EVER purchase from this company. They don’t care about the customer at all. Even their live chat is just to pretend to help you but say there is nothing they can do. Not helping is their policy. Total fraudulent company.”
Helpful Report
Posted 11 months ago
Anonymous
Verified Reviewer
“I bought and sold many items on Vestaire so far and had a couple of negative experiences. This week a seller claimed there are problems related to buttons on a jacket I sold to her, and now the jacket is being returned to me. Vestaire claims the jacket is in a "good" but not "very good" condition. The funny thing is that I bough the same jacket at Vestiaire and the quality control tag indicating that the jacket is in "very good" condition is still attached to the jacket, and it has never been worn since I bought it. A while ago I bough some sneakers and the buyer obviously tried to hide to heavy scratches in his item description and photos. When I received the sneakers and told the customer service, they didn't do anything and confirmed that the seller's description was accurate. The live chat is not a real live chat: If the customer service doesn't close an existing chat, sending new messages is pointless, because it can take up to days for them to respond. Overall, Vestiaire is a complete scam and I recommend anyone to avoid it.”
Helpful Report
Posted 11 months ago
Anonymous
Unverified Reviewer
“They had a massive data breach. as their software is totally bad and the IT department seems to be as qualified as their customer service or authentication team (though not sure if you can use qualified for anything Vestiaire offers) In case you got the email that "As part of our ongoing efforts to ensure a secure platform for our collective, we've recently taken proactive measures to enhance the protection of your account. This includes resetting your password due to your extended period of inactivity." it is BS they are LYING TO YOU, AS USUAL. Everybody I know who uses Vestiaire got the email, it is because they have been hacked, make sure you monitor your credit card bills in the future, and if you use the same password as you used on VC somewhere else with the same email, change it. Print out the email or store it, if you have any money taken from your account or somebody tries to use your credit card or tries to access your bank account or PayPal, give it to them and tell them why, it is most likely also a GDPR violation, which is something Vestiaire seems to do regularly. Do hold those scammers accountable”
Helpful Report
Posted 11 months ago
Lara McRae
Unverified Reviewer
“Absolutely terrible side to sell on. Tons of offers but no follow through. They don’t require buyers to keep their credit card on file. I think I’m just gonna close on my store and entirely. It’s a waste of time.”
Helpful Report
Posted 11 months ago
Anonymous
Verified Reviewer
“Vestiaire is zero customer service no fulfillment of there own policy They refuse to cancel a very late transaction and issue a refund. I don’t recommend anyone to deal with them.”
Helpful Report
Posted 11 months ago
Raluca Grama
Unverified Reviewer
“I made a sale 1 month ago, they sold my item wich is now in the posession of the buyer. They asked for proof of address. I provided 3 different documents and my valid ID all containing the same name and the same address. THEIR PAYMENT PROVIDER DOES NOT BELIEVE I LIVE HERE. CAN YOU BELIEVE IT? One month since I am begging each day for my 1300E. Every day I talk to a different person. Every day they ask for more PRIVATE documents so they can send me MY MONEY in the same account they send it in the past. I CANNOT BELIEVE THIS IS HAPPENING. IT'S A NIGHTMARE. NOBODY DOES ANYTHING ABOUT IT. I wrote reviews on trustpilot, all they answer is lies. All lies. That they are doing everything they can. All they have to do is make a payment.”
Helpful Report
Posted 11 months ago
Tanya
Verified Reviewer
“I made a sell of watch that match exactly what I was list but Authentication & Quality Control rejected almost everythink that they can. This is a froud and they lie and now if I dont send 15€ in 4 days I can receive my watch??? Where can I send formal complaint appeal?? Please help ref.49658059”
Helpful Report
Posted 11 months ago
Iggy
Unverified Reviewer
“I sold a dress from the brand Marchesa, Marchesa does give the sizes in US so I gave the correct sizing and the measurements, the buyer needed it for an event and tried to get me to send the item with a different label, which I refused but I sent it straight away and tracking showed that it arrived on the day she needed it. Vestiaire confirmed that the sizing is correct, however they let this "person" return the dress to me, the dress that was returned was worn quite heavily with stains all over. How come they allow a person to return a dress, despite the sizing being correct? They told me the sizing was indeed correct on the 19th, on the 21st they cancel the sale and it impacts my account? For them the issue is closed and I can't get back to them. I can't believe this, a dress worth a lot of money has been totally ruined (we are talking red wine stains, torn crystal embellishments. Their "expert team" did not know about the sizing, despite me providing links to the webpage with their sizing, then finally figured out that it corresponds to the listing, confirms it, then lets the scammer return with the promise to list it on their account, then they know nothing about their promise?”
Vestiaire Collective 1 star review on 21st November 2024 Vestiaire Collective 1 star review on 21st November 2024 Vestiaire Collective 1 star review on 21st November 2024
Helpful Report
Posted 11 months ago
Anonymous
Verified Reviewer
“Vestiaire Collective is now a sinking ship. What was once a promising initiative is now a dying dinosaur. The not so smart introduction of the buyer fee last year which keeps inflating and constant changes to terms & conditions have exasperated an already critical situation. For more than 3 years I have been buying and selling on VC and from both perspectives it has been nothing other than a deplorable experience! To stay I have almost had a mental breakdown while doing so due to the lack of any corporate values and direction, proper service and support from trained professionals is an understatement. To be at the mercy of their amateur authentication team is a frightening experience they should be renamed business prevention team as they make constant errors which result in lost sales. To retain Expert Seller status even after making 150 sales you must sell at least 5 items every 6 months to retain it. This is currently an impossible task given that nobody completes their purchase now that buying fees and currency conversion fees are so high. It has depleted all International sales from US and Australia which were previously the biggest consumers now totally wiped out. Both buyers and sellers are angry at prices over inflated due to added extras. The only ones making money are now VC and they do very little to facilitate sales which surely is the point of this platform. Is there any end to this greed which is effectively sinking the ship. What is the end game plan here.... Trying to engage and offer feedback to senior management is a waste of time they are not interested and despite promises make no improvements. They are just hanging in there for PR purposes and just want to look good and get money from investors in the hope of eventually cashing out. To add insult to injury you are slating high street brands in your latest campaign, is this to make yourselves look better! Very poor etiquette considering you have created a massive vacuum in fashion resale where items take many years to sell and are stuck in what is like a Bermuda Triangle of fashion. Perhaps take a look in the mirror VC - do you really like what you see? Is your ego so big and are your values so narcissistic that you continue to be tone deaf?”
Helpful Report
Posted 11 months ago
Larisa
Unverified Reviewer
“A very very bad experience. Even 2-3 years ago it was a good service. Today it’s just a shame. Very high fees for both the buyer and the seller. They mark authentic things as fake and fake ones as authentic. This is a shame. You just have to stop both selling and buying. And if you buy, then only without authentication by their “professional team”😂”
Helpful Report
Posted 11 months ago
Carole
Verified Reviewer
“Absurd, I haven't used it for a couple of months after a bad experience, today I get an email that if I don't log in within 30 days they will delete my account and offered me a €20 Voucher, decided to have a look around and maybe buy something, but when I tried to log in, I couldn't as they had deactivated my account..... 30 days? Really? And obviously no way to reach them....”
Vestiaire Collective 1 star review on 17th November 2024
Helpful Report
Posted 11 months ago
Anonymous
Verified Reviewer
“Terrible, incompetent ‘customer service’. I had to sort everything out myself and mediate between the seller and Vestiaire as the buyer…. Why this would ever be the case I have no idea. The support person would leave me on delivered for ages until I’d send a follow up message. Just all round appalling and rude, I wouldn’t recommend.”
Helpful Report
Posted 11 months ago
Anonymous
Verified Reviewer
“Vestiare collective is the WORST place to sell and buy. Their fees are REALLY high. They charge both the seller and buyer a high fee. What comes to listing items they are completely useless. They "authenticate" authentic items as "fake" saying you did not provide enough "proof" although you took pictures of every label and even button. They let buyer return USED shoes and will give buyer full refund. Claiming that they "were already used" although they were sent brand new to the buyer. Don't ever send yours good to their "quality control". I had a pair of Gucci jeans returned by them and sale cancelled because "they found a small 1mm 'dot' on them". I could continue and continue they are just terrible.”
Helpful Report
Posted 11 months ago
Anonymous
Unverified Reviewer
“Direct shipping - the buyer changed the mind and didn't pick up, the buyer is also lying and claims that she couldn't have delivered it to her office. Oddly enough VC sees nothing wrong with that as the parcel eventually got delivered back to me....”
Vestiaire Collective 1 star review on 11th November 2024
Helpful Report
Posted 11 months ago
Camelia
Unverified Reviewer
“I bought fake bag from vestiare collective with their authenticity Reference 48361992 the bag was authenticate by Vestiare Collective in its in China fake shame of you”
Helpful Report
Posted 11 months ago
Anonymous
Verified Reviewer
“Losers losers, losers. Just look at their Better Business Review - F - the lowest possible. Stay away. They are a foreign company in france so you don't have the protection of American consumer protection laws.”
Helpful Report
Posted 11 months ago
Ellen
Verified Reviewer
“Decided to sell a dress I had worn once and was hanging in my closet for 3 years, not an expensive dress, one of the highstreet brands Vestiaire accepts, they immediately suspended my account... Seriously, after 3 years they expect me to keep a receipt for a dress that is not even designer? This is totally absurd!”
Vestiaire Collective 1 star review on 8th November 2024
Helpful Report
Posted 11 months ago
Roberto
Unverified Reviewer
“Vestiaire Collective charges high fees to buyers and sellers by stating they have a team of professionals doing "Quality Control & Authentication". I will relate my experience and you can draw your own conclusions. I recently sold a 12,000 euro bracelet, with its original invoice and certificate. VC's Quality Control did not approve it because the "expert" could not read the invoice in English and got confused because there were two items listed in the same invoice. This the explanation I was given by Customer Service, I have written ptroof of this statement I make. The sale was cancelled, my 12,000 euro bracelet is still with them and their Customer Service chat is the worst I have ever experienced. After waiting 24 hours for a response, I got a standard message explaining that the "expert" got confused when looking at the invoice because there were two items in the invoice, and this is why the sale was ultimately cancelled. I hope this review can help others. I am just wondering, if the "expert" cannot read an invoice in English, can we really trust 100% that they are able to authenticate luxury items, in some cases worth several thousand euros? And if you have a problem, good luck getting an issue resolved with their Customer Service! Very disappointing experience...”
Helpful Report
Posted 11 months ago
Camelia
Unverified Reviewer
“Recently i bought one Dior bag from you warehouse with authenticity label when i received the bag is fake completely wrong the package it’s like a China fake I send a bug and i paid 2 different professional authentication and on both cases come fake i inform vestiare to send me the information to send bak the bag but I em blocked Everywhere! Please vestiare response and provide me shipping label to return yo the bag! Unbelievable customer service! I em blocked and I stak with a fake bag authenticate by vestiare”
Helpful Report
Posted 1 year ago
Tatjana
Unverified Reviewer
“Unfortunately had an extremely bad customer experience, therefore NOT RECOMMENDED!!!! What happened: My parcel came from Asia, which is why I had to pay around €275 in import taxes. So far so good. The parcel could not be delivered, which I did not know because the FEDEX status was not updated correctly. My parcel then arrived at the Vestaire ‘hub’ in France without prior notice and without my knowledge. So a) it will be sent there as the next step b) it has arrived there - I didn't find out. The FEDEX status was still: ‘Delayed, will be delivered soon’, although it had long since arrived at the hub. Let's move on: As the parcel had been there for 3-4 weeks, it was now offered for resale without my knowledge and without my consent. My paid handbag and therefore my property was offered for sale without my authorisation. As I had received purchase enquiries in the app, I quickly deleted the advert. Again, no information from customer service. Unbelievable. Naturally, I was worried about where my parcel was and why my handbag was suddenly for sale. So I proactively contacted Vestaire customer service and only then did I find out for the first time that my parcel had been in their hub in France for a few weeks. I would have liked to have received this information proactively rather than having to ask for it. Next: They offer to send the parcel to me immediately. Of course I accept. Upon delivery, FEDEX surprisingly demands import taxes again (around €205). I refuse, as I had already paid them when I bought the parcel a month earlier (when Vestaire calculated an interesting €275). So I contacted customer service, who assured me that it was an oversight and that I would of course be refunded the taxes. I just had to submit the receipt after payment. And I have to pay, there's no other way to get my parcel. I then submit the receipt for the recalculated import taxes, but of course I never see any of my money. Reason: My Satus would have changed from buyer to seller in the meantime, as the bag was finally offered for sale (without my authorisation). The fact that this happened without my knowledge and consent is consistently not addressed. Only consolations along the lines of ‘we can understand that this must feel frustrating for you’. INCREDIBLE. End of the story: I am stuck with the costs because Vestaire 1) does not honour the employee's promise of a refund, which I have in black and white 2) finds it acceptable to offer my property, i.e. the handbag, for sale without authorisation (and this changes ‘my status’ to seller) 3) does not consider transparent communication about the status of my shipment etc. necessary 4) cannot explain to me why one-off import duties should be paid twice by me Never had such a bad experience. The problem always lies with the customer, the company makes excuses wherever possible or writes about my supposed feelings instead of addressing the facts. FINGER AWAY !!!!!”
Helpful Report
Posted 1 year ago
Vestiaire Collective is rated 1.5 based on 1,437 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request