Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.95

2.0 Rating 723 Reviews

24 %

of reviewers recommend Vestiaire Collective

Company Reviews

Metrics

2.0

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective 1 star review on 8th September 2025

Elif K

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

140

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware as a seller! VA take much too long to resolve issues. I shipped an item to a lovely purchaser and it was delivered 10 days ago to the incorrect address and VA still have not resolved this issue. Appalling customer service. Constant line is that they'll resolve within 48 hours. And still they haven't. Will avoid from now on.”

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Posted 1 year ago

“They have suspended my account saying I’m selling counterfeit goods which is 100% not true. Don’t buy from this site they have no experts that they claim to have. This site is filled with fake jewellery from aliexpress…if it has a S925 stamp on it o wouldn’t buy because it’s usually all fake from China. I added photos of a ring I found on Vestiaire collectives profile and the same ring is on aliexpress, same photos.”

Vestiaire Collective 1 star review on 18th July 2024

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Posted 1 year ago

“completely dysfunction with extremely incompetent service. Beware.”

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Posted 1 year ago

“I bought a pair of pumps which were supposed to be pretty new ( said the description). I received a pair of very used shoes and VC refused me to return them to the vendor and refund me. Very bad company, not serious. Be careful!”

Vestiaire Collective 1 star review on 17th July 2024

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Posted 1 year ago

“I was sent the wrong dress, honest mistake by the seller. Vestiaire refused to send me a return label (to this day, 3 days later) although the seller acknowledged the mistake. I was visiting the UK for a wedding, not only I ended up with no dress, I had to leave the country with the wrong one because Vestiaire was unable to give me a solution. So far they have not refunded me or told me anything but that they are investigating. Avoid at all cost. In Vinted if this happens, in 3 minutes you can print your return label.”

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Posted 1 year ago

“I purchased a tennis dress and paid extra for it to be delivered to my home. As it happens, I was home all day when the alleged delivery was attempted and certainly no delivery service turned up. My CCTV confirmed this. I was told to collect the item from a collection point which is 40 minutes from my home. I then contacted the seller, the delivery company and Vestiaire. The chat box assistance was disgraceful. A £15 voucher was offered (and refused) to be used against a future purchase. I was told point blank that no refund would be given despite me paying for a service which was non-existent. It is impossible to email the company using their site. The chat box remains unanswered. I will never use them again. I had to pay for a taxi to take me to the collection site. Appalling.”

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Posted 1 year ago

“Been loyal customer for many years I’ve bought many items and sold. I never completed sale elsewhere In attempt to explain to brand new seller that I cannot share certain details. My messages got banned and hers did not. It’s always good to check legitimate items and asking to know brand new sellers is nothing wrong if I am not buying this from her elsewhere. Which I also tried to send offer to seller to complete sale but I can’t as I am banned . This was not worth the effort. They won’t review or reconsider situation. lost a customer that enjoys buying and selling. The visual inspection of authentification is not enough given how many super fakes there are.”

Vestiaire Collective 1 star review on 7th July 2024

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Posted 1 year ago

“Bad people, bad service! Don't use it! I bought a pair of pumps which were supposed to be under excellent conditions and I received them very used, with a half rubber sole added by the vendor. Asked VC to return them, they refused!”

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Posted 1 year ago

“WARNING; Despite the item being ‘authenticated’ by Vestiaire, what arrived was not the same as what was advertised in the seller’s posting. And after 10days of trying to get any response from Vestiaire, nothing. BEWARE; if there is an issue with your item there is nothing you can do. Their ‘Contact Us,’ is an automated chat-bot. ADVICE; use EBay (where most to the products are also listed) and if there is an issue you can contact EBay and even….speak to someone. AVOID THIS COMPANY!!”

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Posted 1 year ago

“Awful company. Made over $4000 in my first purchase. When I went to purchase again, my account was suddenly shut down after “being reported” by a seller when asking a question about a bag. No explanation. No reason. No reversal. Super super dodgy. Customer service not there, and only “apologisies for the inconvenience “. DO NOT USE!!!!”

Vestiaire Collective 1 star review on 4th July 2024

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Posted 1 year ago

“I had a deeply disappointing and frustrating experience with Vestiaire Collective. From the moment I signed up, I encountered significant issues that reflect poorly on their customer service and overall management. Despite providing all the necessary proofs of authenticity for my items, my account was inexplicably deactivated. I reached out multiple times seeking clarification and assistance, but the responses I received were shockingly disrespectful and unprofessional. The customer service representatives responded in a monotonous manner, often forwarding generic messages that completely ignored my specific concerns. What is even more troubling is the lack of transparency and the discriminatory attitude displayed towards me. They failed to provide any valid reason for the deactivation of my account, and their dismissive responses made it clear that they had no interest in resolving the issue or respecting me as a new user. This experience has left me feeling mistreated and discriminated against. Vestiaire Collective’s handling of my situation has been nothing short of appalling, showcasing their lack of respect for customers and their unwillingness to provide adequate support. In conclusion, I would strongly advise against using Vestiaire Collective. Their customer service is the worst I have ever encountered, marked by rudeness, a lack of transparency, and discriminatory practices. They need to make significant improvements to their approach if they hope to maintain any credibility and trust with their users.”

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Posted 1 year ago

“I declined a low ball offer, pointed out that I mention this is my lowest price and that my offers are switched off, the other person then proceeded to racially abuse and threaten me (she has no picture, I have a picture up where it is obvious that I am fair skinned and strawberry blonde), several of her messages were deleted by the system, I can only assume due to the profanities she used, her new approach was misspelling profanities, I blocked her, she moved on to another item and opened a chat there, again with insults and threats. I reported her as it was really getting to me, the app was constantly letting me know somebody had asked "a question" and I really didn't enjoy the gutter language of said person. I sent it with the required screen shots, as a result I got the same copy and paste message over and over about how to report, I replied I had reported it, they kept sending them and telling me they would close the issue should I not reply. So I did it again, they told me that they already have it and why I opened a separate chat (because they told me to) and now my chat is blocked. So I assume that Vestiaire stands with people who utter threats and abuse, what a lovely company.... I would like to stress, I have not once used profanities, I have asked this person repeatedly to leave me alone, yet I am the one who is banned from chat!”

Vestiaire Collective 1 star review on 3rd July 2024

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Posted 1 year ago

“Bought several items from different sellers on this site. I have only ever received one. The sellers usually cancel days after payment is processed with no reason. Vestiaire Customer Service are useless. These sellers are allowed to keep their accounts as if nothing has happened, so there is no penalty for withdrawing sales after they have taken place. Have seen the same items subsequently re-listed at higher prices, again, with no penalty to the seller. What is the point? Avoid.”

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Posted 1 year ago

“I sold something, buyer reported an issue, I couldn't understand what it was but I got a totally different item back, basically a no name t-shirt instead of my Valentino shoes, they do not even reply. Then I declined a low ball offer, I got abusive messages and threats, I did contact VC, they lied to me that they tried to call me (no, really not) and how they take care of it, while I am still getting abusive messages, I can only block the person on the item, they then move on to the next item”

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Posted 1 year ago

“If I could give a negative number I would. I ordered two pair of earrings on May 19th. The first pair - Lanvin clips - arrived with the stone detached from the earring. I started the refund process immediately and it is excuse after excuse why they won't refund. The second pair arrived June 11th, 23 days later. I was not home at that time; but opened them and didn't see anything wrong. Traveled again. Took earrings out of box to try on and felt that the stone had a chip. After multiple emails (they won't respond unless you contact them via their website and then you have to respond to one of their emails or they reject your communication; also phone always rings busy). Tonight I tried a live chat. The person on the chat looked at the original post and said that he could see the earrings were damaged in the original photograph. Well I couldn't and they had rated them Very Good Condition - no material damage, missing pieces or odor." Their solution - resell damaged goods through their website. Are you kidding me? I have filed a complaint with the Consumer Complaint division of the Attorney Generals office in my home state; with my credit card company and am adding reviews where ever possible to warn others off this site. Sent complaint letter to their CEO as well. Completely horrible service as many other reviews have stated;”

Vestiaire Collective 1 star review on 28th June 2024

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Posted 1 year ago

“I am extremely disappointed with Vestiaire Collective. I bought running shoes from them, but they disappeared with the delivery company, Evri . Trying to get in touch with their customer service is a nightmare—they take 4-5 hours to reply, if at all. I requested a refund, but they refuse to process it and say they'll get back to me in 30 days, which is completely unacceptable. Their service is so poor that I’m deleting the app and will never use it again. How can a company like this still operate in the United Kingdom in the 21st century? If I could, I would give them a zero-star rating I do not recommend this app to anyone. Save yourself the trouble and avoid Vestér Collective. I still haven’t received my order which supposed to arrive on 17 of June as a birthday present for a cancer patient”

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Posted 1 year ago

“I bought a dress made by Maje from a profile on VC. The dress was clearly fake low quality stitching and uneven cuts, but VC deemed it real after return and I could not get a refund. I only had two choices either get the dress back or have VC resell it which I find irresponsible”

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Posted 1 year ago

“I was delivered a damaged dress. they refused to handle my problem, because I was not complaining within 3 days. this is ridiculous and against European laws. seems like they don't care.”

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Posted 1 year ago

“NEVER again will I purchase form this company. They state a return policy that allows for returns if purchase is from an expert seller, tried to do a return and they denied it. I even have photos from the day I purchased showing it was listed as an expert seller. Not a trustworthy company in any way!”

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Posted 1 year ago

“I sold my earrings, but item was lost by Royal Mail. Although Buyer got a refund straight away. I ended up with no DOLCE GABBANA earrings no money. After month of back and forth with Customer Service they wrote this email for me : I am coming back to you regarding your Earrings under reference : 43303068 and the investigation we opened with the carrier. Following a thorough investigation with the carrier, they have denied responsibility for the issue, thus, we are unable to provide payment in this particular instance. I understand that this news may not be what you were hoping for, but please know that our decision aligns with our company's policy regarding disputed deliveries” I’m follow the rules, they choose Royal Mail 48 h without insurance. They must have choose next day delivery with insurance. I HAVE NO EARRINGS FOR COST 900 EU !!! AND NO MONEY. They washed the hands. I deleted my all sale never selling here again. And I will report them. No one can do this with no one! Be very careful with them.”

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Posted 1 year ago

Vestiaire Collective is rated 2.0 based on 723 reviews