Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.95

2.0 Rating 719 Reviews

24 %

of reviewers recommend Vestiaire Collective

Company Reviews

Metrics

2.0

Based on 719 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective 1 star review on 8th September 2025

Elif K

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

140

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They don’t pay you for the items that you sell via direct shipping, and customer service leaves you on read. Avoid at all cost.”

Helpful Report

Posted 1 year ago

“They have very shady refunds processes. I had two recent experiences that was eligible for a full refund, both of them was delayed as they were not transferred to the relevant team even after it was confirmed by the support team. They "sit" on your refund after as long as possible, what's the end goal here? I used a discount code for £25, which brought to total down to £104 for two items and I was refunded only £34.5 for an item that cost £55 with the shipment pre-discount. They refuse to explain why they chose to apply £20 discount to the lower cost (refunded item) and they closed off the thread.”

Helpful Report

Posted 1 year ago

“Where do I start? Best with PLEASE IGNORE THE BOTS WHO DO ONLINERS HOW GREAT IT IS, the reality is, the website is often not accessible, they try to force you to use their app, which is worse than any spyware, the IT is absolutely horrendous, what a joke for a web based international business. They claim that they offer no seller's fees on thousands of brands, yet you can't look up what the brands are, that link doesn't work.... They now reduced the amount of pictures you can upload to 10, really, because it costs too much? You are already charging the sellers and the buyers, you ban people from chat if they try to help each other out because there seems to be a delivery problem, because your customer service is as useful as a chocolate tea pot and as clever as a goldfish (and I want to say sorry to all the goldfish, they don't deserve that) Then as a buyer and seller, I have the feeling that the clueless "staff" they employ is trying to find issues, it happened several times that they reported an issue with an item, I checked the pictures, couldn't see anything, purchased, the item was absolutely fine. I guess their underqualified stuff needs to find a certain quota of issues. Customer service, it isn't there, it is ridiculous, emails you send via their webform simply don't get answered, you often don't even get a confirmation, if you go into chat, you talk to somebody who is totally clueless, repeats auto-responses and seems to be a few fries short of a happy meal. Please please, let there be another site like VC, only one with qualified people, a site where they employ people with an IQ in double digits, please please”

Helpful Report

Posted 1 year ago

“BUYER BEWARE!!!!!!!! They don’t even deserve 1 star. I would give a negative number if I could. This is one of the worst companies I have ever done business with. I ordered a DG belt that said never worn, new with tags. When I received it, it had markings on the top and bottom. The seller says they were never there and Vestaire collective says they checked and the photos depict the damage which they do not. They won’t refund my money and they have instead relisted the item under my name. I also purchased a pair of shoes, paid and the Seller cancelled the sale. Customer service tried to help but they work for a company that doesn’t stand by their products. False advertising, the sellers have more rights than the buyers and their QC control is BS. Save your money and the stress. Shop elsewhere!”

Helpful Report

Posted 1 year ago

“I had ordered sunglasse, prada, which were clearly removed from package before sending ( empty container inside a heavily taped box) till now no proper communication, only chat bots, always starting from the beginning. The law is clear: they have to send my refund asap as they are reliable. Instead i am wasting my time on chat bot communication. No service of online responsibility at all! This is a bad as it can get for an online shop.”

Helpful Report

Posted 1 year ago

“From the seller point of view this is the worst platform on the market. The reason for their very high fee is the trust brought by their team of "experts" that review the items. These experts will let fakes through, but will wrongly claim inconsistencies or defects in items, and once their report is out, nothing can be done. One example: I sold a vintage barbour jacket, and the expert claimed that a snap was missing from the collar flap, which turned out to be untrue, and never provided any evidence or picture to back the claim. They however went straight to the buyer saying there was an issue with the item and he could cancel the sale. He only noticed it once the sale was cancelled automatically. I received the item back and it is perfect, nothing missing. Customer support was completely useless throughout the entire process, repeating the same line over and over again when they were clearly in the wrong, and in the end they banned me from the chat. Users keep lowballing items and VC heavily and repeatedly sends pop ups pushing sellers to drop their prices to ridiculous lows. They also ban any information sharing including pictures between users for fear people would use other platforms, because their added value is so low. I've been an avid user of Vinted and Stockx and others, VC is a complete joke.”

Vestiaire Collective 1 star review on 8th May 2024

Helpful Report

Posted 1 year ago

“I tried to sell a few designer shoes, listed quite low, I got offers that are ridiculous, I would rather donate them, and to make it even better, despite showing the shoes from every angle with over 20 pictures, a bunch of guys wanted to see them worn, even telling me how I should pose, seriously, this site seems to attract the Only Fans audience”

Helpful Report

Posted 1 year ago

“I have had the worst experience with this company. I bought an item that did not fit me. They refused to refund me, please do not order from this website, it’s better to order from another company because if anything goes wrong they will not refund you. On top of that I’m not sure that the item is genuine. Wasted my money as a single mum of three kids.”

Helpful Report

Posted 1 year ago

“Terrible customer service and very user unfriendly. Avoid as not fit for purpose.”

Helpful Report

Posted 1 year ago

“It is turning more and more into a joke, if they would only be able to employ people who are capable of reading or have at least a working brain cell, you can list every minor scratch of an item, take pictures of it, but that doesn't help as the badly trained staff doesn't look at the pictures or reads. I doubt they would be able to survive in any other job, as even stacking shelves would require an IQ higher than that of your general Vestiaire Collective drone. they don't know the rules of their own website and you can't even talk to any of them as their customer service is the biggest joke of all”

Vestiaire Collective 1 star review on 26th April 2024

Helpful Report

Posted 1 year ago

“I ordered a jacket from them cost over 300 GBP, the seller gave me the wrong measurements so it was too small. After sending it back to them they are refusing to give me a refund or the jacket back and are going to sell it on their site and charge me a fee. The item also had a mark on the sleeve. Customer service called me back and talked over me then said it was a bad line although I could hear them fine and then they cut me off. This is a big statement, but this is the worst company I have ever dealt with, not only did they miss sell the item, they also refuse to refund me, and they won't return the item as they want to sell it again and charge me a fee, PayPal contacted. Do not use this site there is no buyer protection”

Helpful Report

Posted 1 year ago

“I bought for the first time on this platform on March 28 and I wished I did not do it. I bought a pair shoes Amida MuAddi flagged as “never worn” (which means there should not be any defects or alterations). No defects have been mentioned to me in the description or flag during the authenticated quality check. However, when my item has been delivered there was a hole on it. They are not processing my refund and they are absolutely useless. The worst experience ever.”

Helpful Report

Posted 1 year ago

“I ordere an Prada Polo that is absolute fake. There’s strange labeling and there is no indication at all what the fabric is, surely this is not cotton, surely they simply deny any claim obnoxiously.”

Helpful Report

Posted 1 year ago

“Had an issue which was not resolved unfortunately absolutely no customer service and care a customer bought 3 items separately and they sent me the same shipping invoice for the 3 different products have mentioned to one of their useless customer care person which told me it’s ok send them all. Now only one has been sent according to their platform and not 3. Have lost 2 items. Will definitely never use them again”

Vestiaire Collective 1 star review on 16th April 2024

Helpful Report

Posted 1 year ago

“Terrible customer service, they had me on the chat for over an hour without any resolution, waiting endlessly and providing me with broken links. Never experienced such inconvenience before!”

Helpful Report

Posted 1 year ago

“I've sold my bag and asked VC if they're ok that I'll arrange an international shipping while I'm on a trip. There was no response from their support for days so I've shipped the bag. I was doing this before and it was fine. When manager got in touch with me he confirmed that it's ok. Then all the fun started. I've notified VC immediately and provided receipt and already working tracking number via email and chat. Also I confirmed in my profile that bag was shipped. 3 of the managers confirmed that they marked in system that bag was shipped and put extended time for shipping so I have "noting to worry about". Couple of days later the sale was canceled without any reason. Today is day 8 when I'm waiting for their reply. I've sent over 35 emails, more than 40 messages in chat. Tried to call, texted on IG, commented on IG, put stories on IG - and nothing. The only thing that I receive is email claiming that my case is open and previous manager will be in touch. And NOBODY I mean NOBODY gets in touch. I start to have a feeling that the only way to get their attention is to bring them to the court. Extremely disrespectful attitude towards customers.”

Helpful Report

Posted 1 year ago

“Hey I bought some shoes that were fake Vestiaire said they are going to refund me, I’ve been waiting and still no refund”

Helpful Report

Posted 1 year ago

“They sent a Hermès carré ("très bon état") with a huge yellowish spot. As I was on holidays I complained after 4 instead of 3 days and they refused to solve the matter. When enlarging the photo the seller had posted one can see the spot perfectly. They even said the scarf was examined by an expert bevor sending it to me. Either they are lying or incapable. Anyhow, their customer service is unfriendly and incompetent. Beware !”

Helpful Report

Posted 1 year ago

“Bought a pair of Golden Goose trainers a couple of years ago and re-sold on Vinted to be told (very embarrassingly) by the buyer that they are fakes. Messaged VC and it's just absolute nonsense on the chatbot and impossible to make progress with a complaint. I feel like VC has gone massively downhill in the last couple of years and would now say AVOID AVOID AVOID.”

Helpful Report

Posted 1 year ago

“No customer service even when dealing with £4000 items. Avoid.”

Helpful Report

Posted 1 year ago

Vestiaire Collective is rated 2.0 based on 719 reviews