Name: Vestiaire Collective
Rating: 1.63

“I had nothing but unpleasant experience with this platform. Customer service is non-existence, almost always took a day to respond without fixing the issue. Most recent experience being I had opted in the campaign with 4 listings only to shockingly find out they dropped price on two of my most expensive yet popular listings without my consent but not the 4 listings I had opted in. Customer service kept saying there’s no way to change price on their end and asked me to patiently wait until the campaign is over by end of October. This is hilarious and I even doubt if they intentionally dropped price on these two most expensive yet popular listings. Asked for an email address, nothing, asked to hav the ticket transfer to higher management, nothing, just the same incompetent agent replying back to you like a robot every 24 hours without actually actually understanding the issue at hand. Frustrated and disappointed!”

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Posted 1 year ago

“Absolutely horrible company. I'd give them a NEGATIVE 5-Star if I could. I have been a successful eBay seller for over 15 years and have sold over 25,000 high-end items with 100% feedback and Top-Rated Seller status. I wanted to try Vestaire as a seller so I listed 2 items to test (2 brand new high-end jeans with tags. Regular price $200 and I listed for about $60) 2 days later my account gets suspended for "suspicious activity" After 3 weeks of emails they cannot be specific on the reason and refuse to reinstate my account. This is like throwing someone in jail and not telling them why. Something very fishy about this company.”

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Posted 1 year ago

“I have to say I am totally appalled, I sold a dress, the buyer apparently fancied herself a UK size 10 (I did mention it comes smaller and would be more suitable for an 8) and managed to rip the hook and eye feature and bust a seam, the dress was returned to me not only with the damage (it can be fixed but why should I pay to fix it) but also reeking of a very strong perfume, which is seriously not funny since I am asthmatic and don't wear perfumes. I tried to get in touch with Vestiaire, the emails via the webform do not go through, chat initially responded then when I requested that they might switch off the direct shipping and fix the problem with mails not going through, George, who apparently is customer service simply stopped responding. Sellers, if you do sell with Vestiaire, you are on your own, maybe I should consider myself lucky that I got at least my item back and not a pair of old socks. Customer service helping you? Don't kid yourself”

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Posted 1 year ago

“An item was picked up from the parcel shop, the buyer confirmed she loves it, 2 days later apparently my item is still awaiting pickup, I try to email them, I don’t get a confirmation email, I try again, again no confirmation email so I do chat, grudgingly, expecting the worst and guess what, I was not disappointed. The item was finally marked as delivered manually, I had this with DPD before but I brought up the issue of direct shipping and possible fraud, apparently they always have your back and not to worry. I mention a technical issue and I tried to mail them, Kimmy aka customer service tells me I should change my email, I tell Kimmy I get the notification that the item is awaiting pickup by the buyer without a problem I just can’t get an email to them and never get a confirmation, Kimmy then goes into the “clearing cookies” spiel, as somebody who works in IT, total nonsense, because cookies have really nothing to do with them not confirming and it’s a problem on their side, that the form they use has a glitch as it seems a problem that happens periodically. I asked to let the tech department know and explain the glitch and that on every forum people complain about it, I check and send several screenshots of people encountering the same technical glitch. The most likely reason would be that it overloads and can’t handle the number of requests. Kimmy wants a screenshot of the technical glitch, I tell Kimmy that since the glitch is on their side, my problem is that I don’t get a confirmation email (Kimmy agrees I should) so how can I take a screenshot of something that shoul happen but doesn’t happen? Then hours pass, Kimmy seems to have disappeared, so much for not leaving people alone… You have to laugh. Honestly you could not make it up, I’m thinking call centre somewhere in Asia, a few pre programmed replies, but the people seem to have no idea, very little training and don’t even seem to know how to get in touch with the relevant department.”

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Posted 1 year ago

“I’m certain the Saint Laurent coat purchased was counterfeit. What passes for “very good” condition is a joke. No returns. Buyer beware indeed.”

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Posted 1 year ago

“I didn’t get paid for the item that was noted as delivered in the shipment status. Now Vestaire claims that it was not delivered and the item got lost. They are “looking into it” for more than 3 weeks now! The boots were never worn! I want my boots back or my money!”

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Posted 1 year ago

“Bought an item with awful smell, contacted customer service. Initially Vestiaire said they would issue return, but they did not issue me a refund and simply listed the item. Very disappointed. Just lost money for no reason.”

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Posted 1 year ago

“I had a very unpleasant experience. A friend suggested me to buy a bag from them. I paid it and in a short time my account was suspended and I could no longer access anything”

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Posted 1 year ago

“Hi I am a seller at VC but I got deactivated because apparently I don't sell Louis Vuitton or Chanel. Is that what your policy is when sellers come onboard? You de-activate them? I never heard of a platform that deactivates and blames sellers for not selling enough. What kind of a company are you? I have been selling on Vestiaire Collective for 3 years, all of a sudden I get an email from them saying that I barely sell and to knock on their door when I have Louis Vuitton or Chanel to sell? If I am not selling enough that's because your marketing team is not bringing enough traffic to your site. Ebay, Amazon, Poshmark, Grailed, Vinted I have been selling with them for years, not once have they deactivated my account because I don't "sell enough". All these platforms Ive mentioned above work with the sellers in order to be successful in selling. All Vestiaire Collective did was degrade me as a seller and blame me. Are you kidding me? On top on that you claim you are all for the environment and you stopped selling pre-owned items from Zara and H&M because they do alot of waste...... How ironic? You allow sellers to sell Louis Vuitton and Chanel but does everyone know that these high end luxury companies burn all their previous stock so no one like TJ Maxx or sellers can have any discount access to them? These high end luxury companies burn all their inventory, is that good for climate change then????”

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Posted 1 year ago

“I just bought a “Louise Vuitton” purse .it is FAKE no serial number and I sent it back and they don’t want refund me, be aware from them , the worst company ever”

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Posted 1 year ago

“I will never use Vestiaire again - consistently the worst customer service. Both Vestiaire and sellers only look out for the seller rating not to be affected, if you ask to cancel an item within a few hours of order as the listing is misrepresented - you are on your own. The seller won't cancel as it affects nor the customer service will cancel. So, even if I am able to return the item for free as it's a professional seller, noone will help, they rather go through shipping the item, then having it returned --> I will never shop and Vestiaire lost a customer that spends thousands.”

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Posted 1 year ago

“I was planning to buy an item with Vestiaire, but their sub-charges for delivery to the US were totally enormous, even VAT on 2nd hand goods, I did a reverse search and found the same item on eBay (I assume the same seller) much cheaper, even the delivery charge is less than half the price of what Vestiaire demands, I don't have to go through their annoying and frankly absolutely useless verification and pay for it, in short on eBay I paid $7 sales tax, no import duty as it is a preloved item, $25 for shipping, on Vestiaire I would have paid $245.68 for the same item that I bought for $131.43 on eBay. ALWAYS use reverse Google search of the pictures and skip Vestiaire whenever you can as they are not honest with the import duties and overcharge massively, unlike Vestiaire, eBay actually also has a real customer service you can reach.”

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Posted 1 year ago

“VC customer service is a JOKE. I ordered 2 pairs of shoes. They arrived at a pick up locker 300 meters from my home. I see in VC app that they’re there, but I don’t receive any code for the locker. VC notices that there’s no my information in the parcel, no phone number, address, email, name - NO INFORMATION So they can’t send me the code from the postal service without information and VC for some reason can’t add it. The shoes are already going back. THE NEXT WEEK the second pair of shoes arrived WITH THE SAME ISSUE I’m emailing VC for almost 2 months now, they just changed my email on the platform???? THAT’S IT!! No one is answering my questions on the app or email. Just today couple of hours ago I messaged them on the app about my order since the app shows me that it HAS BEEN DELIVERED??? Couple of hours and no answer they’re just ignoring me?? They have around 300 euros of my money there and they’re not refunding them even though I have over 20 emails in the span of 2 months about this order that I haven’t received.. I’m actually thinking if I should get some legal advice? Is this even legal? 2 months keeping my money and ignoring?”

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Posted 1 year ago

“I've just listed a Cartier C De Cartier bag that I bought my wife for Xmas a few years ago. With it I have the original receipt from Cartier and a delivery note from selfridges, a stamped Certificate of authenticity from Cartier, the dust bag, and the original box. All details were sent over and today they advised they couldn't list it as they couldnt confirm the authenticity. What complete nonsense, I have even sold a Louis Vuitton bag in the past on the site. I'm pleased they have a poor rating on here as the service is the worse I've seen in a long time. Don't waste your time with them and go elsewhere. I tried their online chat and afte querying their decision they just ignored me and closed the chat. This is as a seller, I would never buy from them with this service,, and all the poor reviews co firm this”

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Posted 1 year ago

“My payment should have arrived last week, still not here, I am trying to write to them and I am supposed to get a confirmation email, tried 3 times now, no confirmation email, as usual their horrible software doesn't work. I honestly can't deal with their chat as they are absolutely horrible, leave you hanging for hours, don't know what is going on, give copy and paste replies and then disappear again. Since I have 2 more sales where I am waiting for my money, I am now seriously getting worried, especially since they are not reachable, I went through their stupid webform, NO CONFIRMATION, you can't email them directly, they have no phone lines.... A web based business that can't even keep their IT up to date so you can actually reach them?????”

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Posted 1 year ago

“Hmmm, I had complained before due to the poor service and again I am having an issue. I purchased an item from the platform All confirmed and I was happy. Then the order was cancelled for no reason. I checked and the seller never cancelled, I checked my payment and this was all approved, I therefore contacted customer services and it appears they favoured another transaction and cancelled mine!! That should not be allowed when an order is confirmed!! The seller was unaware this was Vestiaire !! Very disappointing”

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Posted 1 year ago

“A Masterclass in Customer Service (Not) is what Vestaire Collective Team is all about I just wanted to take a moment to express my heartfelt appreciation for the unique experience I've had with their customer service. It's truly impressive how they managed to turn a simple query into an elaborate game of hide-and-seek! First, let me address their customer service representatives. I must commend their uncanny ability to vanish into thin air when faced with a question they can’t answer. It’s like they have a superpower! One moment you’re discussing an issue, and the next, poof! They’ve disappeared, leaving me to wonder if they’ve been abducted by aliens or simply decided to go on an extended vacation. Bravo! Their secret to success whenever there's things that they can’t handle or resolves. Disappear!It’s a brilliant strategy I must say ,to just ignore the seller altogether, hoping they’ll forget about the problem as if it were a bad dream. I mean, who needs resolution when you can just procrastinate indefinitely? It’s a refreshing approach, really. Why face the music when you can dance around it instead? But the pièce de résistance has to be the new customer service representatives they will send in to “take over” a case. They arrive on the scene like fresh recruits in a war zone, blissfully unaware of the chaos left behind by their predecessors. And just when you think they might actually solve something, they too mysteriously disappear, leaving me to wonder if it’s a rite of passage in their company culture. And let’s not forget the grand finale! The moment my issue is resolved (because, of course, it magically solves itself), their team suddenly appears like a genie emerging from a lamp, all smiles and sweetness. It’s as if you’ve been waiting for the perfect moment to shower me with kindness, but honestly, it feels a bit too rehearsed—like a bad sitcom. In conclusion, I just wanted to say thank you for this unforgettable experience. Who knew customer service could be such a delightful blend of neglect, and a sprinkle of false charm? I’ll be sure to recommend Vestaire Collective to all my friends, if only for the entertainment value.”

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Posted 1 year ago

“VC charges way too much compared to other platforms. Especially since Brexit their algorithm is pushing for customers around the world so it's not really sustainable to ship thousands miles away plus being charged ton of fees. What's worse however is that they use Fedex and don't give you an option to choose the shipping company. Fedex does not have a drop off point in central London. Am I supposed to travel 45 mins and pay for a commute to send a bag and make a 100 for a bag that should be worth 170 at least...With all the extra charges and VC continuously driving prices down it's not worth it. Plus they still live in ice age. Who has a printer at home to print a label, just use a QR code and print on location before sending. Not practical at all, not worth it.”

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Posted 1 year ago

“I m having a lot of problems with vestiare by almost 1 month. The rule is once the buyer or vestisre receive your item,they have exactly 72 hours to pay you. But its doesn t work anymore like that. Its written but they don t do it so I started to complaining,their customer service I m pretty sure its an ai,as the reply back its always or most of the time the proformal answer. So it looks like they took the payment and waiting that the weekend is coming so for example its written payment due estimated date today,or tomorrow its never done,so they don t pay you,you start to write asking g explanation,proformas answer or not answer at all,they wait for Friday and the estimated payment day becomes the Monday after. Its a sort of legal thing?so all the payment running to vestiare can be a fortune of bank Interest if holding by them even for 2 or 3 days extra. Legally they have to pay you as they write on the website but its no more true I m waiting for these last payment and I leave the website. I agree with who says that once the buyer receive your item,they use it for their weekend after they refuse the item and they don t pay so they really can dream with me to have 1 thing again. Any answer its proformal ,looks from an artificial intelligence Or they ask you to remove an item as I cannot send it from abroad and once come back following their instruction to reelist it,they don t accept the item asking for autentification, when they got it for 2 months shahah ridiculous really,its s joke. Now,as I know that they are reading all these reviews,I really hope they start to follow the 72 hours payment, without extension to the weekend and doing payment any day . I send on Monday I m expect the payment for Thursday Fridays as has been delivered on Wednesday or twesday. If a person contact the customer service is because there is a problem not because today I have no hobbies.ok? Paola”

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Posted 1 year ago

“I listed a Chanel Vintage Item in a perfect condition, after waiting for quite a while I was asking for an status of the payment, they stated that it would take 3 days to complete the inspection , I send a screenshot of the 2 days according to their policy and waiting for an answer received a message that the item had a undone seam issue which was completely false ! they sent me a message requesting a 3 days notice to the buyer to decide, I decided to get the item back and stated in the message that I wanted the item in the same condition that it was sent, with no issues at all ! I told them that specific item was previously inspected by a high top retail in Houston with no issues ! We are very concerned about such a problem and still waiting for the item , not sure if they did it on purpose just to put my item out of the market or what….. what I know is that the buyer had the same item in a different size….we suspect there is something going on …..”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews