Name: Vestiaire Collective
Rating: 2.34

“Geht ja gar nicht, man soll alle Makel zeigen und beschreiben, wenn du das machst schauen die Deppen in der Kontrolle nicht mal auf die Bilder oder Beschreibung und lehnen es ab. Sind das Analphabeten oder was? Ich glaube die würfeln, und der Kundenservice ist unterirdisch, die geben keine Antwort oder es ist nicht ihre Abteilung, sagen sie leiten es weiter und dann hörst du nie wieder von denen.”

Helpful Report

Posted 2 years ago

“Ich musste selber Zoll Gebühren zahlen für meine eigene Artikel, die Antwort von vestiare war: Diese Situation tut mir wirklich leid. Ich möchte Ihnen wirklich dabei helfen, aber dies ist der Prozess, den wir befolgen müssen, und wir können nichts anderes für Sie tun. Es tut mir noch einmal leid.”

Helpful Report

Posted 2 years ago

“Terrible customer service! First, the (professional) seller has been ignoring me for 10 days now, and the customer service can’t do anything about it lol. Then, the customer service tells me that the discount code on 120€ off will be valid until 17 November (for another week) which turned out to be a lie because the discount expired at midnight while I was still waiting for the seller‘s response on my offer)!!! Now I have neither the discount, nor the offer from the seller (still not reply!!). I tried to reach to customer service to ask why they lied to me about the validity of the discount code and therefore deprived me of the opportunity to get the discount on the bag I’ve trying to buy now for 2 weeks, and they stopped replying!!! At least accept that you screwed up and lied to the customer. What is wrong with this platform? They track customer’s data (you activity what you put into favourites and your bag) and send them stupid FAKE notifications such as „the seller is ready to drop their price to X“ - don’t believe these messages because they are not true (I read about it and also know myself as the seller had rejected that price offer before that notification came in, so there is NO WAY „the seller is ready to drop their price to X“). They just try to make you anxious and purchase immediately! Don’t believe it. Not the first time I have terrible experience with Vestiaire Collective. If not this particular bag, I would have never returned to this platform.”

Vestiaire Collective 1 star review on 13th November 2023

Helpful Report

Posted 2 years ago

“Horrible experience. In September, I ordered a brown crocodile Saint Laurent handbag and instead received a black Love Moschino handbag in a Saint Laurent box and dust bag. Initially the company appeared helpful but insisted that we file a claim with the shipper (fedex) despite me repeatedly saying this was not their fault because I received a perfectly intact and unopened shipping box. The box simply contained the wrong items. That led nowhere. I continued to try to have a dialogue with customer service team because I paid an authentication fee on the site and still received the wrong items. But they have done nothing. It’s nearly 2 months later and I have not received the correct bag nor have I received a refund of my $1300. And this morning I received this: “Please be informed that the team has confirmed that the right has been shipped to you so they did not make wrong action on this.” Really? Then how come I have a Love Moschino bag and not a Saint Laurent bag. Buyers beware.”

Helpful Report

Posted 2 years ago

“Warning to all future VC clients. I bought a shirt from VC that was described as "very good condition". The shirt arrived with a stain in front of it (10cmx10cm). it is a oil stain, so cant be cleaned. I reached out to VC and send them a picture of the stain, but they firmly claimed that there is none. After sending the shirt back, they had the guts to confirm that there is no stain. They re-listed the shirt, including my picture of the stain, which is absolutely ridiculous. if there is no stain, why add the picture of the stain? i absolutely don't understand how such an obvious stain can be ignored.”

Helpful Report

Posted 2 years ago

“What a terrible customer service Vestiaire Collective have. Their algorithms bans you for no reason from the chat which is a very frustrating process to get your ban lifted. After writing numerous messages, and only receiving standard replies with promises, it took them almost a month to lift my ban. Unfortunately, after 1 day they banned me again for no reason. They just don't want you to communicate with other customers. Fed up and I am going to try other platforms as there are so many on the market. VC is not worth your time and efforts compared to the frustration and aggravation it gives you.”

Helpful Report

Posted 2 years ago

“Terrible and incoherent customer service and completely incompetant. I sold a belt that I had bought from the CELINE store on Bond Street. Provided all the authentication, including card, serial number, original receipt (with my details on it) and all the original packaging and I got a generic email back to say it had failed authentication and I needed to pay £15 to get it back. No further explanation. Their chat service is a joke and they take forever to reply. I want my money back and I'm never using this useless app again.”

Helpful Report

Posted 2 years ago

“I’m sooo angry! I purchased a Chanel handbag. Prior to the purchase, I asked the seller which photos accurately depicted the color of the bag. They lied! Also, once the bag arrived at Vestaire I was notified that there was wear on the bag not depicted in the photos the seller posted. I should have just canceled the transaction then but the Vestaire employee said something to the effect that the bag was well priced and this new discovery would not affect the price I’m paying. Red flag! The bag arrived and it was nothing like the photos. I objected and was overruled by Vestaire. Seller must be in the good graces of this horrible site. I sent the handbag back to Vestaire as I didn’t want it since it was not depicted properly in the photos. They posted it for sale at a price I had not authorized!!! Then it was shown that it sold! It had not. They sent this stupid handbag back to me and were AWFUL to deal with. Wish I would have looked at these reviews before I purchased this handbag. Buyer Beware!”

Helpful Report

Posted 2 years ago

“Terrible customer service. Used for the first time to buy an item. The item didn’t fit so I relisted it the day after and sold it The new buyer raised a issue and photographed a mark that wasn’t on there when sold (I had the item for 24hrs) and now they’ve been issued a refund and item being sent back to me damaged so I can’t resell for same value and out of pocket. The customer service chat then just stopped responding when I said I wanted a refund as well from the original buyer for same reason then. Won’t be using again to buy or sell what a shoddy practice. They don’t even deserve one star”

Helpful Report

Posted 2 years ago

“I purchased a Chanel bracelet in September 2023. It was listed in ‘very good condition’. Open receiving the item, it was clearly damaged and not in said condition. After almost 60 emails from them, mostly with different people, filing damage claim with FedEx submitting complaint with BBB, they relisted the item with the original description and pics! Total false advertisement AND I have pictures showing the damage! They claim they filed a claim with FedEx, which they did not (according to FedEx) and they did not declare the value when they shipped it (according to FedEx). Complete nightmare and incompetent company and people. They now have the bracelet and continue to mislead customers with the previous listing.”

Helpful Report

Posted 2 years ago

“Wost platform ever to sell!!!! I sold an authentic bag that I got from Ssense, a reputable designer store. I did not have the receipt but all the tags were still on the bag with the original packaging from Ssense. They allowed me to list it and sell it. I shipped it to their New York warehouse for “authentication” and they then asked me for a receipt and cancelled my sale. I now have to pay 15 euro to hopefully get my bag back. Why did they allow me to list my bag when they reviewed the listing they knew I did not have the receipt! How can they not authenticate a bag without a receipt.”

Helpful Report

Posted 2 years ago

“AWFUL CUSTOMER SERVICE AWFUL PLATFORM Awful customer service, no control of listings descriptions. Awful platform. I will never buy there again. - I would like to add that I usually don’t write bad reviews but I would like to express my dissatisfaction with Vestiaire as a brand new buyer. I tried the platform first as a buyer to see how well their customer service and platform was. In my mind if the orders went well I would consider them to sell hundreds of designer articles that I have in my closet ( many new) Thank god that I didn’t do it because the experience I had with my purchase was one of the worst experiences ever. Their customer service did not care about the issue nor tried to understand it. And they simply ignored my requests. If you choose to authenticate an item using their methods beware because even if the item is authentic and the description of the item is accurate if they choose they will cancel the order for any other reason other than been authentic (which is the whole purpose to send to authenticate). In my case I bought a designer item that was sold but sold out in Farfetch and is currently in their website. I found it in Vestiaire. The description was accurate by the seller, the item was validated as authentic yet my purchase was never received and sent back to the seller who was also in shock of the whole situation as to why it happened( the seller got a strike for the return for no reason since the seller had the correct description and the item was authentic) so BEWARE SELLERS !! This could happen to you ( I feel bad for the seller since I am a witness that she did everything right. Therefore the authentification is not for the customer’s peace of mind at all, it served as an extra layer for them to decide for both the seller and the customer based in their wrong algorithms and bad information. They have several of the same items that I purchased listed still in their site ( I wonder if the people who’ll buy these items will go through the nightmare that both the seller and I went through trying to get someone to understand what was happening). If Vestaire’s processes or algorithms are wrong, uff!!! good luck trying to get a person there to fix it. It is impossible. They will not examine individual cases even if is their own platform’s (algorithm)fault or issues. BEWARE SELLERS AND BUYERS. This is not a company that has the capacity to deal with listings. They overlook listings and customer service won’t study individual cases to see where the problem was. This is a big RED FLAG when you have algorithms that are wrong and you don’t have competent customer service to actually look at the problems. They will only use standardized messages like the one below to act like they care but they don’t. I am surprised that this company functions and I am in shock that they still have sellers. BEWARE OF THIS PLATFORM. I am erasing my account today! I should’ve looked at their horrible ratings before giving them a try. BEWARE!!!! Date of experience: September 24, 2023”

Helpful Report

Posted 2 years ago

“Bought an item i realised being fake afterwards. Hoping it would be stopped by their authentication team. NOPE. It went trough, it even had misspelled words on the size tag. unbelievable and useless. item is 100% fake, even grailed refused to publish it.”

Helpful Report

Posted 2 years ago

“Terrible website. Sold an item and the customer claims it is unauthentic so the sale is cancelled ( even though i have the receipt of purchase to match the serial number on the item!!!) i still have not received my item back and no money. Everytime i speak to customer service i get a different answer and no one can tell me where the item is.”

Helpful Report

Posted 2 years ago

“Authenticity check is poor. I sold a genuine item and the 'experts' deemed my bag to not be authentic. They automatically cancelled the sale and no check report was sent hence I lost a sale. The bag is authentic as I have had it checked by a reputable authentication company”

Helpful Report

Posted 2 years ago

“Recently registered on this site.it so happened that I sold two products at once.The first package i sent was delivered and successfully passed the authentication. but I still have not received the money for this product because they claim that I entered the wrong bank details. The second parcel is on the way but they claim that I did not send it. I feel fooled and deceived. I don't understand how a site with such an approach to its customers can exist. They don't try to solve the problem at all, I answer with the same monotonous remarks. I haven't felt in such a stupid position in a long time.to the best of my ability and my patience, I will bring the matter to the end, I'm already looking into what can be done, consult with lawyers.”

Helpful Report

Posted 2 years ago

Dear Kamila, Thanks for bringing this matter to our attention. We regret to hear that you've not received your payment yet. Feel free to start a chat with us on the App in Me > Help, so that we can assist you more. Thank you in advance for your patience, The Vestiaire Collective team

Posted 2 years ago

“Totally and utterly mental, my last chat was a month ago, it went like this: Arrived safely- thanks so much! 8/5/23, 4:17 PM Perfect! I am always so worried when I have to ship with Evri No other exchanges, all super pleasant, then I get a message last week I have been banned from chat for being rude (again, I was not on chat, the interactions were pleasant, mostly confirming items have been sent and received), I reached out to them and got spammed with an auto reply stating possible reasons for the ban, again, I have not even chatted. The site seems to be run by bots, reading through the reviews, the random bans seem to be quite normal for the horrendous software and non existent customer service Vestaire is famous for. I am looking forward to one of their auto replies here, stating that I can contact them (to get an auto reply and nothing will be done, wow, yes, that makes sense), how many more corners are they going to cut?”

Helpful Report

Posted 2 years ago

Dear Tamara, We are getting back to you regarding your ban from the buyer-seller chat feature. We would like to invite you to check your inbox. We are going to send you a follow-up email. The Vestiaire Collective team

Posted 2 years ago

“I shipped a parcel perfectly in time, it didn’t register to the app so automatically after a couple of days the sale got cancelled. (While my item was already gone for a couple of days) item got delivered the day after cancellation. So the buyer has the item without paying for it. A serious flaw in the system. The most annoying part is that vestiaire is not taking responsibility for their badly developed system. They just keep saying for weeks that I have to wait for the buyer to respond. Meanwhile the buyer is of course not responding because he/she has a free item. Seller just is left in the dark. Baddest experience ever!!!! Zero stars”

Helpful Report

Posted 2 years ago

Dear Maxim, We are very sorry to hear that your sale was cancelled. After checking, we can see that the item was not shipped within 7 days. That is why the sale was automatically cancelled. Rest assured that this case is already handled by the concerned department. We will get back to you soon. The Vestiaire Collective team

Posted 2 years ago

“I'm a seller on the platform and platform lost my parcel Ref #32592833, I have screenshots of the brt courier number the item was sent out on / screenshots of the platform proving in progress in transit. However, vc team did not recognize the loss of the package and actually left it up to me, the seller, to find out what happened to the package and claimed that it was the only way to resolve the issue. Such an irresponsible attitude and even today they still don't want to handle my claim.”

Helpful Report

Posted 2 years ago

Dear Yuyun, Thank you for bringing this matter to our attention. We regret to hear that your item hasn’t been delivered yet. We just want to reassure you that an investigation is already ongoing with the carrier. Not only that, but we will keep you informed by e-mail. The Vestiaire Collective team

Posted 2 years ago

“Super bad experience with Vestiaire Collective. Super Bad customer service only available via chat. What is not practical if something goes wrong what happend in my case. First looks trustworthy but then it seems not to be. I sold my vintage Gucci Glasses in beginning of July 2023. The item was not picked up but or the buyer was not able to pick it up. I contacted the buyer and they said that Vestiare keeps on saying to pick it up while the package is not there to pick up. An ERROR VESTIARE AND DPD HAVE TO SOLVE. WHILE THEY ARE PAID IM LEFT WITH NOTHING. Im not paid by Vestiare and I also till this time DID NOT RECIEVE MY GLASSES BACK. LEFT WITH LOST MONEY OF 150 euro and a lot of misery. I feel super sad about this. Would never sell or buy anything from Vestiare Collective.”

Helpful Report

Posted 2 years ago

Dear Simone, Thank you for bringing this matter to our attention. We regret to hear that your item hasn’t been delivered yet. We just want to reassure you that an investigation is already ongoing with the carrier. Furthermore, we would like to invite you to check your inbox. We will keep you updated. The Vestiaire Collective team

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Email

Vestiaire Collective Reviews