Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 2.85

2.9 Rating 697 Reviews

46 %

of reviewers recommend Vestiaire Collective

Company Reviews

Metrics

2.9

Based on 697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email

Vestiaire Collective 5 star review on 27th April 2026

Anonymous

Anonymous // 01/01/2019

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“It's more efficient now than before, and payments are also faster.”

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Posted 3 months ago

Dear Mel, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 months ago

“Always love going through the variety of products on this site. Great selection and opportunity to haggle. My recent purchase was so quick and the product was with me the next day. The quality of the product was exceptional, just as described online. I definitely would recommend.”

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Posted 3 months ago

Dear Sandra, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 months ago

“Lovely buyer. Quick shipment and delivery. Highly recommend.”

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Posted 3 months ago

Dear Ana, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 months ago

“Have bought many items using Vestiaire …always 100% perfect transaction…. Many thanks 😊”

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Posted 3 months ago

Dear Jim, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 months ago

“Product arrived well packaged and as described. Would purchase from this site again.”

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Posted 3 months ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 months ago

“Very Good Handbag”

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Posted 3 months ago

Dear Teresa, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 months ago

“Charges are too high for a difficult market. All very suggesting price drops, but not your money to earn”

Helpful Report

Posted 3 months ago

Dear Simon, Thank you for your feedback. We acknowledge your inquiry regarding the selling fees. We would like to clarify that the selling fees applied to each item sold allow us to provide free shipping labels and insurance coverage for sellers in more than 40 countries. Your seller price is communicated at the time of deposit, as well as when a member makes a price offer. The rates for selling fees depend on the item's price. You can find our full chart in the Help Centre under Selling > Payment & Fees > General. Thank you for your understanding. Please don't hesitate to reach out if you need further assistance. Best regards, The Vestiaire Collective team

Posted 3 months ago

“I've actually been searching for this bag for years. It arrived in great condition with all the original hardware. I love it!”

Vestiaire Collective 5 star review on 24th June 2026

Helpful Report

Posted 3 months ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 months ago

“Great experience. No complaints of process and product from seller was great.”

Helpful Report

Posted 3 months ago

Dear Sarah, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 months ago

“The service charge is too high, althought it's a convenient platform.”

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Posted 3 months ago

Dear Member, Thank you for sharing your feedback with us. In this case, we kindly inform you that the commission fee applied to each item sold or purchased from us, it covers the cost of important services such as customer support and digital authentication. These fees are calculated automatically based on several factors, including the location of the buyer and seller, currency, price of the item and type. For more detailed information, please check by following these steps: Shipping fees: Help Centre > Buying > Shipping & Delivery > General Selling fees: Help Centre > Selling > Payment & Fees > General Thank you for your understanding. If you have any questions or need help, please do not hesitate to contact us. Kind regards, The Vestiaire Collective team

Posted 1 month ago

“I have bought several gorgeous items from Vestiaire Collective, all in pristine or even new condition. So happy with all of them. They are all designer pieces, at a greatly reduced price. I am thrilled and will continue purchasing from Vestiaire.”

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Posted 3 months ago

Dear Barbara, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 months ago

“the received item as described”

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Posted 3 months ago

Dear Vivian, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 months ago

“Shoes arrived very dirty dried in muck on the soles which was very disappointing!”

Helpful Report

Posted 3 months ago

Dear Mona, Thank you for reaching out and bringing this matter to our attention. We are sorry to hear that your order did not meet your expectations. As per our policy, customers have 72 hours from the time of delivery to notify us of any issues with their order, via chat or email, along with supporting evidence. If no issue is reported within this timeframe, the sale is considered completed and the seller is paid accordingly. Upon reviewing your order forGolden Goose Superstar leather trainers, we found that it was delivered on 12/06/2026 15:15:15. As this 72-hour window has now passed, we are unable to offer a return. However, if you no longer wish to keep the item, you have the option to relist it under your account with an accurate description. If you choose to relist within 14 days of receiving the item, a small processing fee will apply, based on the item's price. You can find more information about the relisting process here: Help Centre > Buying > Return or Resell > General We sincerely appreciate your understanding and remain available for any further questions. Kind regards, The Vestiaire Collective Team

Posted 1 month ago

“Excellent service. Timely delivery and good quality item bought”

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Posted 3 months ago

Dear Olivia, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 months ago

“Great item as described”

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Posted 3 months ago

Dear Maud, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 months ago

“Great communication and fast tracked delivery. Easy to use website!”

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Posted 3 months ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 months ago

“You have a terrible return policy and your standards for sellers posting their items needs to be vastly improved.”

Helpful Report

Posted 3 months ago

Dear Dana, Thank you for taking the time to share your feedback with us. We're sorry to hear about your concerns regarding our return policy and the listing process, and we appreciate the opportunity to clarify how it works. Our current return policy is designed to balance protections for both buyers and sellers. Below is a summary based on the type of seller: Items purchased from individual sellers These items are not eligible for returns or direct refunds in cases of a change of mind. However, you do have the option to relist the item for resale: Within 72 hours of delivery: You may relist the item free of charge and keep 100% of the resale proceeds. Between 72 hours and 14 days of delivery: You may still relist the item for a small processing fee, which is significantly lower than our standard selling fee. If the item received is not as described, you have 72 hours from delivery to report the issue and provide supporting evidence. Our team will then review the case and take the appropriate action. Items purchased from a registered Professional Seller If you change your mind, you have two options: Return for a full refund: Return the item within 14 days of receiving it for a full refund. Relist the item: Relist it free of charge within 72 hours of receipt and keep 100% of the resale proceeds. Regarding your suggestion about the listing process, please know that it has been carefully noted, and we will take it into consideration for future improvements. Thank you for your understanding and for helping us improve our platform. Should you need any further assistance, please don't hesitate to reach out. Kind regards, The Vestiaire Collective Team

Posted 1 month ago

“The app was easy to navigate and the transaction was quick and smooth.”

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Posted 3 months ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 months ago

“Positive buying experience. I was kept informed of the status of my purchase throughout. I had paid the extra for authentication and that gave me piece of mind. Delivery was via DPD and again, communication was good and delivery was on time.”

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Posted 3 months ago

Dear Lena, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 months ago

“Excellent service! I love how VC shows the steps of your product before sending the product to you.”

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Posted 4 months ago

Dear Sakeena, We thank you very much for taking the time to share your feedback with us We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 months ago

Vestiaire Collective is rated 2.9 based on 697 reviews