Name: Vestiaire Collective
Rating: 2.17

“I purchased a cashmere scarf on 11/21- got a confirmation. I'll admit, I did not read the note fully, only to discover that it was not perfect as described. Smelled of smoke and a few flaws. I reached out within minutes to try to cancel- I was told that I could not! Today is 12/18, and I have yet to receive it. I would not recommend them,and I'm very glad that I did not purchase an expensive item! No more from them”

Helpful Report

Posted 1 year ago

“I bought a handbag from L. V. for almost 1200€, reference 48952900. However, the handbag is in a very bad condition, it can hardly be opened. Unfortunately, I only noticed this after a few days. A handbag in this condition should never have passed Vestiaire's quality control. Vestiaire has not proposed an acceptable solution, only to do further business with Vestiaire. In the meantime, customer service no longer responds to my complaint. The whole thing is very expensive and extremely unsatisfactory for such a scrap.”

Helpful Report

Posted 1 year ago

“Bis heute hat mir VC kein Retoureschein gesendet!!! Habe Fake Tasche bekommen und es ist nicht die abgebildete Tasche es eine anderes Modell, die Bilder sind aus dem Internet geklaut angekommen ist eine kleine aber Plagiat Tasche. Obwohl VC geschrieben hat, wir melden uns haben sie sich nicht gemeldet. Ärger folgt da ich es Presse und Burberry melden wird. Referenz 48825091”

Helpful Report

Posted 1 year ago

“HORRIBLE!!!! I bought a Dior bag when it arrived to me, the key ring didn't have the letter i and it wasn't 27cm in size as described, but 21. I immediately took photos of everything and was thrilled. They haven't wanted to give me my money back for over a month now. This week, without my permission or knowledge, they put the bag I returned for sale on my list!!!!! And they said it was checked again by the "experts" and everything the seller said was correct, so they put the bag up for sale. I immediately sent the photos to prove that what they said was a lie! AV is doing everything not to return my money! Please note that before the verification, a report of everything was sent to us and now nothing has been sent to us! When even today the VC's response is that as it was in line with what the seller would say would be put up for sale, it's all here!!! I immediately sent the photo of the description made by the seller and the photos I took, with everything with a ruler! He proved with the photos that what they said once again, in the “expert verification” was a lie. SHAMEFUL They do everything they can to not return the money! They even blatantly lie!!!!! BE CAREFUL!!!!!”

Helpful Report

Posted 1 year ago

“Vestiaire Collective is a french company. I don't think they understand or care about American consumer protection or American customer service. They have HUNDREDS of unanswered complaints on the Better Business Bureau and a rating of F, the lowest possible rating. They have disabled their support email and their PR and professional seller email and their phone in NYC - my guess is because of all the complaints. Chats are boiler plate and are no help at all, just canned apologies. I refuse to buy from them. I sold 6 items in a closet clear out before I quit because of unscrupulous buyers. Their authentication is a joke. I'm sticking with American companies that have the same products and you have recourse.”

Helpful Report

Posted 1 year ago

“I made a sell of watch that match exactly what I was list but Authentication & Quality Control rejected almost everythink that they can. This is a froud and they lie and now if I dont send 15€ in 4 days I can receive my watch??? Where can I send formal complaint appeal?? Please help ref.49658059”

Helpful Report

Posted 1 year ago

“Vestiaire Collective is now a sinking ship. What was once a promising initiative is now a dying dinosaur. The not so smart introduction of the buyer fee last year which keeps inflating and constant changes to terms & conditions have exasperated an already critical situation. For more than 3 years I have been buying and selling on VC and from both perspectives it has been nothing other than a deplorable experience! To stay I have almost had a mental breakdown while doing so due to the lack of any corporate values and direction, proper service and support from trained professionals is an understatement. To be at the mercy of their amateur authentication team is a frightening experience they should be renamed business prevention team as they make constant errors which result in lost sales. To retain Expert Seller status even after making 150 sales you must sell at least 5 items every 6 months to retain it. This is currently an impossible task given that nobody completes their purchase now that buying fees and currency conversion fees are so high. It has depleted all International sales from US and Australia which were previously the biggest consumers now totally wiped out. Both buyers and sellers are angry at prices over inflated due to added extras. The only ones making money are now VC and they do very little to facilitate sales which surely is the point of this platform. Is there any end to this greed which is effectively sinking the ship. What is the end game plan here.... Trying to engage and offer feedback to senior management is a waste of time they are not interested and despite promises make no improvements. They are just hanging in there for PR purposes and just want to look good and get money from investors in the hope of eventually cashing out. To add insult to injury you are slating high street brands in your latest campaign, is this to make yourselves look better! Very poor etiquette considering you have created a massive vacuum in fashion resale where items take many years to sell and are stuck in what is like a Bermuda Triangle of fashion. Perhaps take a look in the mirror VC - do you really like what you see? Is your ego so big and are your values so narcissistic that you continue to be tone deaf?”

Helpful Report

Posted 1 year ago

“Absurd, I haven't used it for a couple of months after a bad experience, today I get an email that if I don't log in within 30 days they will delete my account and offered me a €20 Voucher, decided to have a look around and maybe buy something, but when I tried to log in, I couldn't as they had deactivated my account..... 30 days? Really? And obviously no way to reach them....”

Helpful Report

Posted 1 year ago

“Vestiare collective is the WORST place to sell and buy. Their fees are REALLY high. They charge both the seller and buyer a high fee. What comes to listing items they are completely useless. They "authenticate" authentic items as "fake" saying you did not provide enough "proof" although you took pictures of every label and even button. They let buyer return USED shoes and will give buyer full refund. Claiming that they "were already used" although they were sent brand new to the buyer. Don't ever send yours good to their "quality control". I had a pair of Gucci jeans returned by them and sale cancelled because "they found a small 1mm 'dot' on them". I could continue and continue they are just terrible.”

Helpful Report

Posted 1 year ago

“Decided to sell a dress I had worn once and was hanging in my closet for 3 years, not an expensive dress, one of the highstreet brands Vestiaire accepts, they immediately suspended my account... Seriously, after 3 years they expect me to keep a receipt for a dress that is not even designer? This is totally absurd!”

Helpful Report

Posted 1 year ago

“This company is a total farce and if I could give them a zero I would. I sent them a rose gold BVLGARI necklace and a pair of GUCCI trainers to sell (both brand new) and they sold really quickly within a week. Then VC decided that they couldn't authenticate my items so they are going to destroy them. The customer service is terrible and they owe me £1000 for the items they are going to destroy!!! Have reported them to trading standards, watchdog and the financial ombudsmen. Next step is solicitors!! Do not trust them.”

Helpful Report

Posted 1 year ago

“Do not sell on this site! I recently completed my first sale on Vestiaire Collective, and the experience has been disastrous. Despite successfully shipping the item to the buyer and adhering to every requirement, I have yet to receive my payment, even though the stated payment window has long since passed.To make matters worse, my multiple attempts to contact customer support—via both chat and email—have been completely ignored. Thankfully the item wasn't that expensive but this is unacceptable!!!”

Helpful Report

Posted 1 year ago

“Hello, I’m writing about a truly disturbing situation that happened lately and I think it reflects how badly Vestiaire handles customer care. I sold a bag, YSL envelope medium, see photo attached, and today it was cancelled by the buyer. Upon reviewing the photos where she claims the bag has faults I don’t see proof of her claims. You can see it for yourself . This is the second time cancellation happened to me, and in the first case it was a similar situation (different item), none of the claimed “damages” were there. It was only luck that I sold that dress to someone in a short time and interestingly the second buyer was absolutely satisfied with the condition. Additionally, I’d like to point out that this bag is €2400 in stores at the moment, which makes the €1850 (out of which a considerable amount is commission…) a steal. I stated the bag as “never worn” because it was never used outside of the home and comes with bag, box and all the certificates. I am deeply disappointed that you don’t pay more attention to users, whether they are sellers or buyers. The app has glitches, I was logged out and wasn’t able to log back in while I was on the chat regarding another listing of mine. And I want to take the opportunity to mention another terrible experience with customer support. I sold and sent a CHLOE cashmere beanie in September, 11.09 was the day when I placed the package at dpd’s pickup location. Even though there’s a tracking number for the package, I’m not able to get any information on the whereabouts of this package and Vestiaire refuses to help as you claim I need to show the slip I was given by the shop assistant at the time of the sending. This is ridiculous. You either contact Dpd and sort this out or refund me and the buyer as well. The commission you take is high enough that we, users rightfully deserve a better care.”

Vestiaire Collective 1 star review on 17th October 2024

Helpful Report

Posted 1 year ago

“I have sold Dolce&Gabbana men’s coat, size 50. providing pictures of the label and tag. Providing measurements. My sale got cancelled. Quality control team has measured the coat in inches and stated that these measurements are in cm. While you can even see in the photo provided, that measurement is in inches, not cm. They said that the actual size of the coat is 44, while all labels are showing 50. And that shoulder length is 20cm, when it’s 20 inches. 20cm is child’s length, not men’s. My £500 sale got cancelled. Customer service did not apologise, ignored all the proof provided and did not escalate the case to management as requested. This case is outrageous. Don’t trust quality control there and don’t rely on customer service.”

Helpful Report

Posted 1 year ago

“I had nothing but unpleasant experience with this platform. Customer service is non-existence, almost always took a day to respond without fixing the issue. Most recent experience being I had opted in the campaign with 4 listings only to shockingly find out they dropped price on two of my most expensive yet popular listings without my consent but not the 4 listings I had opted in. Customer service kept saying there’s no way to change price on their end and asked me to patiently wait until the campaign is over by end of October. This is hilarious and I even doubt if they intentionally dropped price on these two most expensive yet popular listings. Asked for an email address, nothing, asked to hav the ticket transfer to higher management, nothing, just the same incompetent agent replying back to you like a robot every 24 hours without actually actually understanding the issue at hand. Frustrated and disappointed!”

Helpful Report

Posted 1 year ago

“Absolutely horrible company. I'd give them a NEGATIVE 5-Star if I could. I have been a successful eBay seller for over 15 years and have sold over 25,000 high-end items with 100% feedback and Top-Rated Seller status. I wanted to try Vestaire as a seller so I listed 2 items to test (2 brand new high-end jeans with tags. Regular price $200 and I listed for about $60) 2 days later my account gets suspended for "suspicious activity" After 3 weeks of emails they cannot be specific on the reason and refuse to reinstate my account. This is like throwing someone in jail and not telling them why. Something very fishy about this company.”

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Posted 1 year ago

“I have to say I am totally appalled, I sold a dress, the buyer apparently fancied herself a UK size 10 (I did mention it comes smaller and would be more suitable for an 8) and managed to rip the hook and eye feature and bust a seam, the dress was returned to me not only with the damage (it can be fixed but why should I pay to fix it) but also reeking of a very strong perfume, which is seriously not funny since I am asthmatic and don't wear perfumes. I tried to get in touch with Vestiaire, the emails via the webform do not go through, chat initially responded then when I requested that they might switch off the direct shipping and fix the problem with mails not going through, George, who apparently is customer service simply stopped responding. Sellers, if you do sell with Vestiaire, you are on your own, maybe I should consider myself lucky that I got at least my item back and not a pair of old socks. Customer service helping you? Don't kid yourself”

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Posted 1 year ago

“Bought an item with awful smell, contacted customer service. Initially Vestiaire said they would issue return, but they did not issue me a refund and simply listed the item. Very disappointed. Just lost money for no reason.”

Helpful Report

Posted 1 year ago

“I will never use Vestiaire again - consistently the worst customer service. Both Vestiaire and sellers only look out for the seller rating not to be affected, if you ask to cancel an item within a few hours of order as the listing is misrepresented - you are on your own. The seller won't cancel as it affects nor the customer service will cancel. So, even if I am able to return the item for free as it's a professional seller, noone will help, they rather go through shipping the item, then having it returned --> I will never shop and Vestiaire lost a customer that spends thousands.”

Helpful Report

Posted 1 year ago

“My payment should have arrived last week, still not here, I am trying to write to them and I am supposed to get a confirmation email, tried 3 times now, no confirmation email, as usual their horrible software doesn't work. I honestly can't deal with their chat as they are absolutely horrible, leave you hanging for hours, don't know what is going on, give copy and paste replies and then disappear again. Since I have 2 more sales where I am waiting for my money, I am now seriously getting worried, especially since they are not reachable, I went through their stupid webform, NO CONFIRMATION, you can't email them directly, they have no phone lines.... A web based business that can't even keep their IT up to date so you can actually reach them?????”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews