Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 2.79

2.8 Rating 671 Reviews

45 %

of reviewers recommend Vestiaire Collective

Company Reviews

Metrics

2.8

Based on 671 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email

Vestiaire Collective 5 star review on 27th April 2026

Anonymous

Anonymous // 01/01/2019

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“Charges are too high for a difficult market. All very suggesting price drops, but not your money to earn”

Helpful Report

Posted 1 month ago

Dear Simon, Thank you for your feedback. We acknowledge your inquiry regarding the selling fees. We would like to clarify that the selling fees applied to each item sold allow us to provide free shipping labels and insurance coverage for sellers in more than 40 countries. Your seller price is communicated at the time of deposit, as well as when a member makes a price offer. The rates for selling fees depend on the item's price. You can find our full chart in the Help Centre under Selling > Payment & Fees > General. Thank you for your understanding. Please don't hesitate to reach out if you need further assistance. Best regards, The Vestiaire Collective team

Posted 1 month ago

“I've actually been searching for this bag for years. It arrived in great condition with all the original hardware. I love it!”

Vestiaire Collective 5 star review on 24th June 2026

Helpful Report

Posted 2 months ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 month ago

“Great experience. No complaints of process and product from seller was great.”

Helpful Report

Posted 2 months ago

Dear Sarah, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 month ago

“The service charge is too high, althought it's a convenient platform.”

Helpful Report

Posted 2 months ago

Dear Member, Thank you for sharing your feedback with us. In this case, we kindly inform you that the commission fee applied to each item sold or purchased from us, it covers the cost of important services such as customer support and digital authentication. These fees are calculated automatically based on several factors, including the location of the buyer and seller, currency, price of the item and type. For more detailed information, please check by following these steps: Shipping fees: Help Centre > Buying > Shipping & Delivery > General Selling fees: Help Centre > Selling > Payment & Fees > General Thank you for your understanding. If you have any questions or need help, please do not hesitate to contact us. Kind regards, The Vestiaire Collective team

Posted 2 weeks ago

“I have bought several gorgeous items from Vestiaire Collective, all in pristine or even new condition. So happy with all of them. They are all designer pieces, at a greatly reduced price. I am thrilled and will continue purchasing from Vestiaire.”

Helpful Report

Posted 2 months ago

Dear Barbara, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 months ago

“the received item as described”

Helpful Report

Posted 2 months ago

Dear Vivian, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 months ago

“Shoes arrived very dirty dried in muck on the soles which was very disappointing!”

Helpful Report

Posted 2 months ago

Dear Mona, Thank you for reaching out and bringing this matter to our attention. We are sorry to hear that your order did not meet your expectations. As per our policy, customers have 72 hours from the time of delivery to notify us of any issues with their order, via chat or email, along with supporting evidence. If no issue is reported within this timeframe, the sale is considered completed and the seller is paid accordingly. Upon reviewing your order forGolden Goose Superstar leather trainers, we found that it was delivered on 12/06/2026 15:15:15. As this 72-hour window has now passed, we are unable to offer a return. However, if you no longer wish to keep the item, you have the option to relist it under your account with an accurate description. If you choose to relist within 14 days of receiving the item, a small processing fee will apply, based on the item's price. You can find more information about the relisting process here: Help Centre > Buying > Return or Resell > General We sincerely appreciate your understanding and remain available for any further questions. Kind regards, The Vestiaire Collective Team

Posted 2 weeks ago

“Excellent service. Timely delivery and good quality item bought”

Helpful Report

Posted 2 months ago

Dear Olivia, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 months ago

“Great item as described”

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Posted 2 months ago

Dear Maud, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 months ago

“Great communication and fast tracked delivery. Easy to use website!”

Helpful Report

Posted 2 months ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 months ago

“You have a terrible return policy and your standards for sellers posting their items needs to be vastly improved.”

Helpful Report

Posted 2 months ago

Dear Dana, Thank you for taking the time to share your feedback with us. We're sorry to hear about your concerns regarding our return policy and the listing process, and we appreciate the opportunity to clarify how it works. Our current return policy is designed to balance protections for both buyers and sellers. Below is a summary based on the type of seller: Items purchased from individual sellers These items are not eligible for returns or direct refunds in cases of a change of mind. However, you do have the option to relist the item for resale: Within 72 hours of delivery: You may relist the item free of charge and keep 100% of the resale proceeds. Between 72 hours and 14 days of delivery: You may still relist the item for a small processing fee, which is significantly lower than our standard selling fee. If the item received is not as described, you have 72 hours from delivery to report the issue and provide supporting evidence. Our team will then review the case and take the appropriate action. Items purchased from a registered Professional Seller If you change your mind, you have two options: Return for a full refund: Return the item within 14 days of receiving it for a full refund. Relist the item: Relist it free of charge within 72 hours of receipt and keep 100% of the resale proceeds. Regarding your suggestion about the listing process, please know that it has been carefully noted, and we will take it into consideration for future improvements. Thank you for your understanding and for helping us improve our platform. Should you need any further assistance, please don't hesitate to reach out. Kind regards, The Vestiaire Collective Team

Posted 2 weeks ago

“The app was easy to navigate and the transaction was quick and smooth.”

Helpful Report

Posted 2 months ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 months ago

“Positive buying experience. I was kept informed of the status of my purchase throughout. I had paid the extra for authentication and that gave me piece of mind. Delivery was via DPD and again, communication was good and delivery was on time.”

Helpful Report

Posted 2 months ago

Dear Lena, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 months ago

“Excellent service! I love how VC shows the steps of your product before sending the product to you.”

Helpful Report

Posted 2 months ago

Dear Sakeena, We thank you very much for taking the time to share your feedback with us We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 months ago

“Really gorgeous, like new blouse. It’s perfect, ans described, and smelled good too.”

Helpful Report

Posted 2 months ago

Dear francine, Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon! Best regards, The Vestiaire Collective team

Posted 2 months ago

“The ease of listing, regular communications plus smooth sale & payment transactions - all help to encourage customers to choose Vestiaire ✅”

Helpful Report

Posted 2 months ago

Dear raylene, Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon! Best regards, The Vestiaire Collective team

Posted 2 months ago

“Product came quickly and was as advertised”

Helpful Report

Posted 2 months ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 months ago

“I had a successful experience with the seller on Vestiaire Collective. I think it’s important for buyers to truly know their size and find out what their sizing is in other countries so you’re more knowledgeable of what size you truly need! The seller packaged the delivery in sustainable packaging and was delivered within the estimated delivery time! Thank you very much and will look forward to buying from Vestiaire again!”

Vestiaire Collective 5 star review on 1st June 2026

Helpful Report

Posted 2 months ago

Dear Catherine, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 months ago

“Easy process and very professional and organized.”

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Posted 2 months ago

Dear Elizabeth, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 months ago

“My bag was exactly as pictured and described. Shipping was very good and the item was dispatched promptly. I'm very pleased with my purchase.”

Helpful Report

Posted 2 months ago

Dear Anne, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 months ago

Vestiaire Collective is rated 2.8 based on 671 reviews