Vestiaire Collective Reviews

"I have had the worse experience on this website. The customer service is appalling, actually disgusting! they don\u2019t try to help you and you just end up chasing up an issue only for them to not respond or respond after hours. They clearly\r\nDo not value customer service or their customer nor want to retain customers otherwisw they would act correctly! It\u2019s like only one person is tending to all the customer problems and picks and chooses when to respond. I\u2019ve had a person called Rachel dealing with my query, something that is supposed to take a few hours atleast has dragged for 3 days. I feel like this website has scammed me. But I\u2019m not the one, I am\r\nNot letting them get away with such poor behaviour.\r\nI will be reporting them to\r\nTrading standards as I feel scammed by them"

"It is turning more and more into a joke, if they would only be able to employ people who are capable of reading or have at least a working brain cell, you can list every minor scratch of an item, take pictures of it, but that doesn't help as the badly trained staff doesn't look at the pictures or reads. \r\nI doubt they would be able to survive in any other job, as even stacking shelves would require an IQ higher than that of your general Vestiaire Collective drone. they don't know the rules of their own website and you can't even talk to any of them as their customer service is the biggest joke of all"

"STAY AWAY FROM THIS SCAM SALES WEBSITE VESTIAIRE COLLECTIVE . I made a purchase worth thousands of Pounds from this website and was disappointed in return. My order was in one order of many items but they sent me a fake Prada dress. \r\nWhat's even crazier is that in another order they sent a expensive skirt I bought to a different address to someone I'm not related to in Motherwell - Scotland instead of sending it to me in London while I was people pay them thousands of pounds??? After I complained, the guy name Jonathan who work for this Vestiaire Company sent me emails demanding me in a very arrogant and disrespectful way and forcing me to send Vestiaire Company my Identity Card and Passport also I must explain to him like a Police how is was the problem blah blah ??? How dare him to do that ??? After I called and asked the police and used the Royal Mail tracking number that Vestiaire sent me. Both the police and Royal Mail advised me not to give my Identity Card and Passport to this scam company Vestiare to prevent them from using my personal information to continue scamming me. What's even crazier is that Josh, the Royal Mail employee, showed me a basic mistake on the tracking number that clearly stated the item was sent to Scotland instead of being sent to me in London and just called or wrote down the tracking number. Enter the search box and it will appear clearly. So why does this scam Vestiaire company not carry out their responsibility and instead want to take my ID to continue scamming me out of money??? I spent a lot of time on this and am disgusted by this scam Vestiaire company. AVOID THIS BAD AND SCAM VESTIAIRE COMPANY"

"I ordere an Prada Polo that is absolute fake. There\u2019s strange labeling and there is no indication at all what the fabric is, surely this is not cotton, surely they simply deny any claim obnoxiously."

"Had an issue which was not resolved unfortunately absolutely no customer service and care a customer bought 3 items separately and they sent me the same shipping invoice for the 3 different products have mentioned to one of their useless customer care person which told me it\u2019s ok send them all. Now only one has been sent according to their platform and not 3. Have lost 2 items. Will definitely never use them again"

"Had an issue which was not resolved unfortunately absolutely no customer service and care a customer bought 3 items separately and they sent me the same shipping invoice for the 3 different products have mentioned to one of their useless customer care person which told me it\u2019s ok send them all. Now only one has been sent according to their platform and not 3. Have lost 2 items. Will definitely never use them again"

"Had an issue which was not resolved unfortunately absolutely no customer service and care a customer bought 3 items separately and they sent me the same shipping invoice for the 3 different products have mentioned to one of their useless customer care person which told me it\u2019s ok send them all. Now only one has been sent according to their platform and not 3. Have lost 2 items. Will definitely never use them again"