Name: Vestiaire Collective
Rating: 2.17

“Avoid at all cost. If everything goes smooth, it’s ok. But if you need assistance. They will waist your time for ever, and no issue is never going to be resolved. Appalling.”

Helpful Report

Posted 4 months ago

Dear Carmen, Thank you for your feedback. We are sorry to hear that you have not received the expected support from our teams. Please rest assured that we are constantly working on improving our services, and we remain at your disposal to provide further assistance. To help us identify and assist you with your request, please provide us with more details regarding your specific issue. Thank you for your understanding and cooperation, Best regards, The Vestiaire Collective team

Posted 1 month ago

“After years as a responsible user on Vestiaire Collective, my new account was suddenly blocked without any valid reason. I submitted all required documents — invoices, authenticity certificates — yet all I received were copy-paste bot replies. The only explanation I got was the same generic line: “one person – one account.” I always had just one account: the first one I personally closed, and the second — my only active account — was unfairly blocked by their system. There was no proper review, no transparency, and no respect for a loyal customer. Vestiaire’s management needs to pay attention to their so-called “customer support,” which ignores real issues and treats users like bots.”

Helpful Report

Posted 4 months ago

Dear Olga, Thank you for bringing this issue to our attention. We understand that your account has been deactivated. Please be aware that our platform prohibits the creation of multiple accounts. If a member is found to have more than one account, our system will detect this and all associated accounts will be deactivated. When an account is deactivated, the member should notify us so that we can take appropriate action. In such instances, it is unnecessary to create a new account; members can simply contact us via email using the deactivated account for resolution. Regarding your situation, we have escalated your case to the appropriate department for consideration of reactivating your account; however, they confirmed that our Authentication team discovered several items in your history that did not comply with our authenticity standards. Specifically, a Balenciaga blouse (ref. 47484081) linked to your previous account was identified as counterfeit following our detailed authentication process. In light of these findings, we are unable to restore your account at this moment. Thank you for your understanding; please let us know if you need any further assistance. Kind regards, The Vestiaire Collective team

Posted 1 month ago

“I sold a Dior Saddle handbag on Vestiaire Collective in September 2025. Vestiaire’s authentication team later claimed that the authenticity documents—clearly listed in my ad and included in my shipment—were not present. Despite my repeated requests, they have refused to provide compensation and will only return the bag or allow me to relist without the documents. I have filed a formal complaint and requested the unboxing footage for verification (not provided) but the issue remains unresolved. While the platform is convenient for buyers, my experience as a seller has been frustrating and has resulted in lost time and potential income. I recommend other sellers photograph and document every step carefully and consider these risks before using Vestiaire Collective. They are clearly interested in transactions and not customer experience”

Helpful Report

Posted 4 months ago

Dear Maria, Thank you for bringing this matter to our attention. We understand that the authenticity of your Dior Saddle handbag was not approved. Upon reviewing, we noticed that you have sold only one item, the Tiffany & Co Atlas white gold ring (ref. 60809772), in your account. To help us investigate your case further, please feel free to provide the reference of the item in question. Thank you for your understanding. Kind regards, The Vestiaire Collective team

Posted 1 month ago

“I received a fake Louis Vuitton from the seller Magnificent Designers. I could tell the bag was fake right away by how plastic it felt. Then I found the date code (N.I.0991), which is invalid. An invalid code means a fake bag. I sent it back to Vestiaire, and they still approved a fake bag and made it live on my account.”

Helpful Report

Posted 4 months ago

Dear Tiffany, Thank you for sharing your feedback and experience with us. We understand your concern regarding the authenticity of the Louis Vuitton leather handbag you purchased and appreciate the opportunity to clarify the steps taken. At Vestiaire Collective, any claim relating to authenticity is treated with the utmost seriousness: our protocol requires the item to be returned to our hub so it can be re‑evaluated by our team of trained brand‑specific experts, in line with our zero‑tolerance policy toward counterfeit items. In your case, once you raised your concern, we unlocked the return and provided a prepaid shipping label, so the bag could be sent back for review. The item was received at our hub on 22/09/2025 and, after a detailed re‑authentication, our experts confirmed that it met all of our authenticity standards, following which it was relisted on your account in accordance with our procedure. At your request, the bag was then shipped back to you, and delivery was successfully completed on 25/09/2025. Thank you for your understanding, and please do not hesitate to contact us if you have any further questions or need additional support. Kind regards, The Vestiaire Collective team

Posted 1 month ago

“They have very good support team.. If the product has no problem they paid very fast ..”

Helpful Report

Posted 4 months ago

Dear Member, Thank you for taking the time to provide us with your feedback. We hope you have a wonderful day and look forward to seeing you again soon! Best regards, The Vestiaire Collective team

Posted 1 month ago

“i bought a Guuci belt and it was fake. I sent it back,in order for them to check it and they insisted that it was authentic.The belt did not have a serial code,all Gucci belts(as all luxury goods) have this code.I checked it out again and again. They denied to refund.Obviously because if they did so,they would admit that the belt was fake! Very disappointed.never buy again”

Helpful Report

Posted 4 months ago

Dear Member, Thank you for your feedback. We understand your concerns regarding the outcome of our second authentication of your order: the Gucci leather belt and its relisting under your account. Please note that we take authenticity very seriously. While all items undergo an initial digital check before being published, after you expressed doubts about the item's authenticity, we unlocked the return to our hub for a physical authentication to confirm its genuineness. During this inspection, our expert team carefully examined details such as materials, finishing, typography, branding, and labeling. They confirmed that all these elements meet Gucci's brand standards, which validated it as authentic. In such cases, the relisting is automatic; we see that the item has since been successfully sold and your payment has been issued. For more information on our inspection process and expertise, please visit our FAQ here: https://faq.vestiairecollective.com/hc/en-gb/articles/25922864974609-How-do-you-authenticate-an-item Thank you for your understanding, and we remain available for any further assistance. Best regards, The Vestiaire Collective Team

Posted 1 month ago

“I ordered a pair of shoes on 20th August. The shoes were sent on 28th August after 7 pm via vestiare direct shipping which is after their own cancellation policy deadline! I should have received my refund after the 28th. Instead they forced me to accept the delivery. The shoes have never left France. I live in Germany. The shoes remain at a pick up spot in courbevoie! Today I was told to go an pick up the shoes. So they expect me to travel 606 km!!!!! The biggest problem is that no one seems to read the carrier’s information on the la poste website. There it is plain to see that the shoes have never left the country”

Vestiaire Collective 1 star review on 8th September 2025

Helpful Report

Posted 5 months ago

Dear Elif, Thank you for bringing this to our attention. We understand your case about the shipping timeframe and the delivery of the Prada Leather trainers purchased on August 20, 2025. We sincerely apologize for any inconvenience this situation has caused. After checking, we have seen that the seller shipped the item within the expected timeframe. However, carrier updates often take 24–48 hours to appear after the initial drop-off. The item was mistakenly marked as delivered on September 2nd, even though the shoes never left France. Because you confirmed non-receipt, our team initiated an investigation with the carrier to locate the item. The investigation concluded that the carrier failed to deliver the item to you. Consequently, your refund was issued on September 14, 2025. We trust these funds have reached your account. Please be aware that when an item is marked as delivered, but the buyer confirms they have not received it, our procedure requires opening a full investigation with the carrier. This process is complex and can take several weeks. Only after the investigation is concluded, and the item cannot be located do we issue a refund to the buyer. We remain at your disposal if needed, Best regards, The Vestiaire Collective team

Posted 1 month ago

“Absolutely ridiculous!! I bought shoes from vestiaire, the seller claimed they were BRAND NEW, i received used shoes with cracked shoes and rubbed suede. I took photos within 15 minutes of collecting parcel and returned them. The seller lied that they were not damaged when she sent. Vestiaire instead of believing me with all the evidence, believed her and sent me those shoes back!!! PLEASE AVOID this platform!!!”

Helpful Report

Posted 5 months ago

Dear Member, Thank you for your feedback, and sharing your experience with us. We understand your concerns regarding the return of the Sophia Webster Flats you sent back to the seller, that were recently returned to you. After our review, we have confirmed that the shoes were delivered to the seller, who informed us that the item they received was not in the same condition as it was when shipped to you. They supplied us with photographs of the item prior to shipping, and we have escalated this matter to our relevant team for further examination. It has been determined that there was no damage when the seller shipped the item; therefore, it has been returned to you. We recognize that this outcome is not what you had hoped for; however, since it has been verified that the item is compliant with our policies, we must uphold this decision. We trust this information clarifies your concerns. If you require any additional assistance, please do not hesitate to reach out. Best regards, The Vestiaire Collective team

Posted 1 month ago

“I shipped my item, delivery was confirmed, but Vestiaire cancelled the sale, refunded the buyer, and let them keep it. I still haven’t been paid. Sellers beware, they can take your item and leave you with nothing.”

Helpful Report

Posted 5 months ago

“After leaving this review and escalating my case, Vestiaire finally processed the payment for my Prada sandals (Ref. 57235905). I have now received the funds. While I am relieved this has been resolved, it only happened after weeks of frustration, multiple unanswered messages, and public pressure. As a seller, this experience has been very discouraging, and I have since decided to close my account. I hope Vestiaire improves seller protection and customer support, as no one should have to go through this to simply be paid for a sale.”

Helpful Report

Posted 5 months ago

“BUYER BEWARE This company is too much trouble to deal with. Forget how much you want that item you see online. You can buy it, wait for it, never receive it and then fight for your money back.”

Helpful Report

Posted 5 months ago

“Insulting experience After 6 years on app, where I bought many expensive items, I was deactivated because listed 2 t- shirts where couldn’t provide proof by request. Such a loyalty to the permanent ans devoted client! Brilliant 👌😀”

Helpful Report

Posted 5 months ago

“As a Seller – Item Lost, No Proof, No Compensation Selling on Vestiaire Collective has been one of the most frustrating experiences I've had with any platform. I shipped out an item following all the required steps. The buyer never received it — and I was later told the parcel was “returned to me.” But I never received anything. And despite asking multiple times, Vestiaire has provided zero proof of this so-called return: No recipient name No timestamp No delivery address No delivery confirmation or signature The tracking number they referenced shows no completed delivery, and doesn’t even recognize my postal code. Still, they closed the case, citing “company policy” — refusing to refund me or escalate the issue further. So now, the item is gone, the buyer didn’t get it, and I’ve lost the item and the money. Vestiaire’s position? Shrug and walk away. Their customer service has been evasive, unhelpful, and completely unwilling to provide accountability or transparency. Sellers carry all the risk, and Vestiaire offers no protection if something goes wrong. For a company that charges such high commissions, their level of support is disgraceful. I strongly discourage anyone from selling through this platform — if anything goes wrong, you’re on your own.”

Helpful Report

Posted 6 months ago

“Extremely Disappointing and Inconsistent I’ve had a very frustrating experience with Vestiaire Collective. I listed an authentic Jacquemus bag (Ref. 57171748) with all the required details, only to have it rejected without a clear explanation. What’s worse is that this isn’t the first time—the exact same thing happened with a Jacquemus T-shirt (Ref. 54431278), which was initially refused, then later approved and sold after I re-uploaded it. It passed their so-called “verification” process without issue. Vestiaire claims items are verified after being sold and physically inspected. Yet they’re now making inconsistent calls based on photos alone, without giving sellers a chance to prove authenticity properly. This is unprofessional, arbitrary, and unacceptable. I’m extremely disappointed and feel disrespected as a trusted seller. If you value your time and credibility, think twice before listing with them. I will be sharing this experience on every platform I can.”

Helpful Report

Posted 6 months ago

“Too good to be true. One item had a piece missing which wasn't mentioned in the description (an Otazu necklace). The Max Mara bag did have faults but it was sold with a status of 'good' and yet one of the bits of metal from the strap broke off mid walk. Turns out the bit of metal was rotten through. One item which was authenticatie by them, still seems good. Lesson: fraudsters will be fraudsters to make a quick buck. Vestiaire Collective does its best to help.”

Helpful Report

Posted 7 months ago

“Ordered my first item with a welcome discount. It vanished. No delivery, no update—just magically returned to the seller. Vestiaire’s response? A shrug in email form. “No reshipment. Please relist.” Ah yes, the famous customer service strategy: do nothing and hope the problem goes away. Neither buyer nor seller did anything wrong, but both were tossed back to square one. Their system runs like a Kafka novel—confusing, circular, and designed to exhaust your will to shop. Trying to reuse the first-time coupon? Be ready to send screenshots, chase support agents like ghosts, and receive conflicting replies. Eventually, after enough pestering, they cave. But only because you’ve outlasted their indifference. Shopping here feels like doing unpaid work for a company that actively resents your presence. Use Vestiaire Collective if you enjoy solving mysteries, arguing with bots, and being treated like a glitch in their matrix.”

Helpful Report

Posted 7 months ago

“The buyer has refused my item and for 1 month I can't get my item back, every single day speaking via chat with customer support, millions of promises, but still the shipping has't been solved. Impossible to speak with a higher management team.”

Helpful Report

Posted 7 months ago

“I’ve been a responsible buyer and seller on this platform for over two years, with dozens of successful transactions. Unfortunately, despite my long-term use, every time I’ve encountered an issue, the customer support has been consistently inadequate. Expect to go through multiple chat conversations, with frequent changes in the support team member responding — each time having to start over and re-explain everything. There are no telephone numbers, no email contacts, and absolutely no way to escalate your case to a senior representative. The only option is an inefficient chat system. There have been several frustrating incidents: A brand-new Moncler ski jacket, bought directly from the official store and complete with tags, was rejected during authentication. I had to reach out to the retailer and request proof of purchase just to confirm its authenticity — they were baffled, and frankly amused, by the platform’s decision. A luxury Celine bag arrived crumpled in a box, folded without any filler or protective inserts. The warehouse packaging is shockingly unprofessional for high-end items. Most recently, I received a pair of poor-quality sunglasses. When I reached out to report the issue, the platform refused to contact the seller or offer any form of compensation. That was the final straw. Overall, the customer service is simply poor and not what you’d expect from a platform that handles high-value items. If you’re considering where to buy or sell, I strongly suggest exploring alternatives.”

Helpful Report

Posted 8 months ago

“REALLY BAD service of authentification. I ordered a Dolce & Gabbana Dress which got authentified as ok (I paid for this service). It arrived in poor state with a non original zip. I tried to talk to them, they just refused my opinion and wouldnt refund me. They dont reply to my emails. BAD SERVICE-NO COMMUNICATION-NO RESOLUTION”

Helpful Report

Posted 8 months ago

“Incredibly disappointing treatment of loyal customers. I have sold and bought on Vestiare for over 10 years but received a bag (pictures attached) described as very good condition which clearly doesn’t meet a single requirement for very good condition according to the company’s own guidelines. They are refusing to refund me and lying about how refunds work. I will be closing my account.”

Helpful Report

Posted 8 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews