Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.50

1.5 Rating 1,399 Reviews

12 %

of reviewers recommend Vestiaire Collective

Company Reviews

Questions

Metrics

1.5

Based on 1,399 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 28th June 2025

Jennifer Wayne

Vestiaire Collective 1 star review on 4th May 2025

FrancisOlivia 771 At Gmail. Com

Vestiaire Collective 1 star review on 1st March 2025

Lady Karen Daly

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

380

Anonymous

Anonymous // 01/01/2019

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“My account was blocked immediately after it was created. I only intended to sell a pair of boots that were gifted to me but are too big for my size. I uploaded all the documents and photos requested, yet the account was still blocked under the excuse of “protection.” Protection from what, exactly? If you question the authenticity of the boots, why ask for so many documents in the first place? Also, the tone used in your emails is increasingly disappointing. Let me remind you: it’s the buyers and sellers who keep your platform running — not the other way around. Wasting my time like this is unacceptable. We’re not talking about a mansion sale — it’s just a pair of boots. In the end, eBay never disappoints!”

Helpful Report

Posted 3 months ago

“I recently purchased a Alaia Bag from Vestiaire and upon receiving it the bag was clearly counterfeit. The biggest giveway was that it was not even made of leather but a PU leather. I worked in luxury goods for years and I can spot a fake a mile off. I contacted Vestiaire where they agreed to authenticate the bag so I sent the bag off to be authenticated. A few days later I received an email stating that the bag was authentic and in order for me to get my money back they would relist the bag under my profile minus the seller fees. Luckily i purchased the item with paypal and immediately put a claim in. So their authenticity experts is just a scam. I wont be purchasing from them again.”

Helpful Report

Posted 3 months ago

“I AM A VICTIM WHO WAS SAVED BY MRS OLIVIA UP USERNAME.”

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Posted 3 months ago

“Ganz schlimm. Kein gültiges Retourenetikett erhalten und dann kein Geld zurück,da ewiges warten auf funktionierendes Rücksende-Etikett die 7 Tagesfrist für die Retoure überschritten hatte. Nie wieder”

Helpful Report

Posted 3 months ago

“Horrible! Do not use this site if you do not want to be left without things and without money. Very expensive and terrible service. I sold absolutely new and original Hermes sandals, parcel was delivered and left by the courier at the door and the courier took a photo and of course the parcel was stolen. Perhaps the buyer is lying saying that the parcel was stolen. But in the end they canceled the fact of delivery and refuse to pay me money. They say that they need to figure it out and it can take up to 30 days. Having no legal basis for not paying me money, because I fulfilled all the terms of the contract and the parcel was delivered. In the end, I have no money and no sandals. Disgusting! I will never use them again!”

Helpful Report

Posted 3 months ago

“This site is a scam. Buyer insisted that the brand new coat I sold showed signs of wear. When I asked for photos I was sent 3-photos of my brand new coat. No wear and tear. However they still took the side of the buyer despite not being able to identify any problem. They said I could relist but not say it was new. Rude unhelpful. No one knows how to respond so just gives you links to their FAQs. I’ve deleted my account”

Helpful Report

Posted 4 months ago

“Unbelievably poor and fraudulent conduct. When you sell an item and provide original purchase receipts they deem the product to be fake and make you pay $25 to return your item. This has happened twice now when I have provided the original purchase receipts from both Prada and Dior. Both items were in the original condition, never used came with authenticity cards and purchase receipts. I am happily deleting the app today.”

Helpful Report

Posted 4 months ago

“This website should be ban and their owners put in jail ...”

Helpful Report

Posted 4 months ago

“Just unprofessional and breaches own terms and conditions.”

Helpful Report

Posted 4 months ago

“Lady listed a jacket as 4x it is size small they wouldn't do anything to help me”

Helpful Report

Posted 4 months ago

“Appalling returns process. A Tissot watch was delayed and wouldn't arrive in time so I asked to cancel. This was not possible given they are private sellers - fair enough - but they offered to relist it for free instead which I agreed to. They then did not relist it and when I contacted them subsequently to check up on this they told me this was not possible as the time period had expired.”

Helpful Report

Posted 4 months ago

“AVOID - AWFUL CUSTOMER SERVICE I bought a Gucci polo shirt for 210GBP "in perfect condition". It arrived with permanent fruit stains on the front. Vestiaire refused to cancel the sale and said it was "true to description". A total rip off. AVOID.”

Helpful Report

Posted 4 months ago

“Misleading Discounts & Unfair Return Policy – Avoid! I had a very disappointing experience with Vestiaire Collective. They advertise discounts (e.g., 15% off) without clearly stating that there’s a cap (£40 max), which is extremely misleading. You only find out after going through the checkout process, wasting your time. Additionally, their return policy is unfair—they only allow returns for items bought from “professional sellers.” If you buy from an individual, you’re stuck with the item, even if it’s not as described. I received something that looked noticeably different from the listing, but because it wasn’t from a “professional seller,” I had no option to return it. Between their deceptive promotions and restrictive return policies, I would strongly advise against using Vestiaire Collective unless you’re willing to take the risk of being misled and stuck with an item that isn’t what you expected.”

Helpful Report

Posted 5 months ago

“I got scammed. Purchased a bag and when it arrived I opened it and it was a McDonald’s bag stuffed with rubbish🤦‍♀️. I am so upset because it was a blatant scammer from overseas. I have purchased at least 15 items previously, high end and this experience has left me wounded and angry”

Helpful Report

Posted 5 months ago

“Absolutely ridiculous company! I sold a watch which was lost by their courier and I was never compensated. And now I have a bag that was returned by the buyer - even though it was in good condition and no faults at all - and 5 weeks later I have still not received the bag back! Dont deal with them - its an absolute nightmare!!”

Helpful Report

Posted 5 months ago

“Scams web site never can sell anything there waist my time ,no interested”

Helpful Report

Posted 5 months ago

“My first buy recently from VC was a plain disappointment . I bought an LV clutch bag described as “very good condition”. When I received the bag, I realised that its leather strap was missing. The absence of the strap was not mentioned in the description. It was obviously VC fault. I sent the bag back to be examined by their “experts” according to their consultation. The “ experts” of VC found that the bag with the missing part matched the description (!!!) and relisted it to be sold. No way! I asked the bag back to me. One star is too much for VC.”

Helpful Report

Posted 5 months ago

“I bought a skirt that was listed by the seller as "Never Worn". Under Vestiaire Collective's description of Never Worn, the item is almos like new. When I received the skirt it was damaged, the fabric with white spots throughout, a tear on the inside waist seam, wrinkled and an absolute mess. VC sent me a label for return after posting the photos of it and they refused my Refund request, have not been forthcoming at all and flat out claim the seller's photos were compliant, refusing to admit that the Never Worn Condition was anything but compliant. Very disappointing experience, they cahrge a fortune for vetting the items and this is what you might get, someone in a bad mood deciding to refuse you a refund on an item that is not complying with their seller guidelines. Horrible. Beware. Never ever again buying from VC.”

Helpful Report

Posted 5 months ago

“When this company was Tradesy it was wonderful. When it change to Vestiaire I ordered and returned shoes. Affirm paid for the shoes. I had a credit over $300.00. I tried to order something else and they refused my refund. I will never do business with them ever.”

Helpful Report

Posted 5 months ago

“All items purchased misrepresented. Jackets listed as leather were cloth. Another jacket listed as mens small was womans petit. Their quality control is a joke. Do not buy from this site”

Helpful Report

Posted 5 months ago

Vestiaire Collective is rated 1.5 based on 1,399 reviews