Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.50

1.5 Rating 1,388 Reviews

12 %

of reviewers recommend Vestiaire Collective

Company Reviews

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Metrics

1.5

Based on 1,388 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 4th May 2025

FrancisOlivia 771 At Gmail. Com

Vestiaire Collective 1 star review on 1st March 2025

Lady Karen Daly

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

379

Anonymous

Anonymous // 01/01/2019

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“This is the worst platform imaginable! I do not recommend it to those looking to sell more expensive items or products. Here’s my situation: Before BLACK FRIDAY, I asked how I could apply discounts that would specifically be marked as a SALE. They explained that, unfortunately, I was too late to join this promotion. That was fine—I applied discounts myself. But then BLACK FRIDAY arrived, and they decided to add an additional discount to my items. Of course, mistakes happen, but the prices still hadn’t been corrected from Friday to Monday! I sell high-end jewelry, and people looking for quality will definitely not believe that a genuine product could be priced so low. Because of this, I couldn’t complete a single transaction, even though there was a lot of interest. On top of that, I received an email stating that starting December 4, I would no longer be able to sell my products because they are handmade. I wanted to send messages to interested buyers, letting them know that this was their last chance to purchase, but Vestiaire deletes all the messages I send. I really don’t understand what they charge such high seller and buyer fees for. They create problems for sellers and simply ignore them. I didn’t get any help with other functional issues on the site either. In short, sellers, beware… and buyers, think twice about whether you want to pay such high purchase fees.”

Helpful Report

Posted 6 months ago

“Vestiaire Collective is a french company. I don't think they understand or care about American consumer protection or American customer service. They have HUNDREDS of unanswered complaints on the Better Business Bureau and a rating of F, the lowest possible rating. They have disabled their support email and their PR and professional seller email and their phone in NYC - my guess is because of all the complaints. Chats are boiler plate and are no help at all, just canned apologies. I refuse to buy from them. I sold 6 items in a closet clear out before I quit because of unscrupulous buyers. Their authentication is a joke. I'm sticking with American companies that have the same products and you have recourse.”

Helpful Report

Posted 6 months ago

“Absolutely worst company with HORRIBLE customer service. Encourages buyers to not provide good customer service. No cancellation policy. No returns. They are a total scam. Don’t EVER purchase from this company. They don’t care about the customer at all. Even their live chat is just to pretend to help you but say there is nothing they can do. Not helping is their policy. Total fraudulent company.”

Helpful Report

Posted 6 months ago

“I bought and sold many items on Vestaire so far and had a couple of negative experiences. This week a seller claimed there are problems related to buttons on a jacket I sold to her, and now the jacket is being returned to me. Vestaire claims the jacket is in a "good" but not "very good" condition. The funny thing is that I bough the same jacket at Vestiaire and the quality control tag indicating that the jacket is in "very good" condition is still attached to the jacket, and it has never been worn since I bought it. A while ago I bough some sneakers and the buyer obviously tried to hide to heavy scratches in his item description and photos. When I received the sneakers and told the customer service, they didn't do anything and confirmed that the seller's description was accurate. The live chat is not a real live chat: If the customer service doesn't close an existing chat, sending new messages is pointless, because it can take up to days for them to respond. Overall, Vestiaire is a complete scam and I recommend anyone to avoid it.”

Helpful Report

Posted 6 months ago

“They had a massive data breach. as their software is totally bad and the IT department seems to be as qualified as their customer service or authentication team (though not sure if you can use qualified for anything Vestiaire offers) In case you got the email that "As part of our ongoing efforts to ensure a secure platform for our collective, we've recently taken proactive measures to enhance the protection of your account. This includes resetting your password due to your extended period of inactivity." it is BS they are LYING TO YOU, AS USUAL. Everybody I know who uses Vestiaire got the email, it is because they have been hacked, make sure you monitor your credit card bills in the future, and if you use the same password as you used on VC somewhere else with the same email, change it. Print out the email or store it, if you have any money taken from your account or somebody tries to use your credit card or tries to access your bank account or PayPal, give it to them and tell them why, it is most likely also a GDPR violation, which is something Vestiaire seems to do regularly. Do hold those scammers accountable”

Helpful Report

Posted 6 months ago

“Absolutely terrible side to sell on. Tons of offers but no follow through. They don’t require buyers to keep their credit card on file. I think I’m just gonna close on my store and entirely. It’s a waste of time.”

Helpful Report

Posted 6 months ago

“Vestiaire is zero customer service no fulfillment of there own policy They refuse to cancel a very late transaction and issue a refund. I don’t recommend anyone to deal with them.”

Helpful Report

Posted 6 months ago

“I made a sale 1 month ago, they sold my item wich is now in the posession of the buyer. They asked for proof of address. I provided 3 different documents and my valid ID all containing the same name and the same address. THEIR PAYMENT PROVIDER DOES NOT BELIEVE I LIVE HERE. CAN YOU BELIEVE IT? One month since I am begging each day for my 1300E. Every day I talk to a different person. Every day they ask for more PRIVATE documents so they can send me MY MONEY in the same account they send it in the past. I CANNOT BELIEVE THIS IS HAPPENING. IT'S A NIGHTMARE. NOBODY DOES ANYTHING ABOUT IT. I wrote reviews on trustpilot, all they answer is lies. All lies. That they are doing everything they can. All they have to do is make a payment.”

Helpful Report

Posted 6 months ago

“I made a sell of watch that match exactly what I was list but Authentication & Quality Control rejected almost everythink that they can. This is a froud and they lie and now if I dont send 15€ in 4 days I can receive my watch??? Where can I send formal complaint appeal?? Please help ref.49658059”

Helpful Report

Posted 6 months ago

“I sold a dress from the brand Marchesa, Marchesa does give the sizes in US so I gave the correct sizing and the measurements, the buyer needed it for an event and tried to get me to send the item with a different label, which I refused but I sent it straight away and tracking showed that it arrived on the day she needed it. Vestiaire confirmed that the sizing is correct, however they let this "person" return the dress to me, the dress that was returned was worn quite heavily with stains all over. How come they allow a person to return a dress, despite the sizing being correct? They told me the sizing was indeed correct on the 19th, on the 21st they cancel the sale and it impacts my account? For them the issue is closed and I can't get back to them. I can't believe this, a dress worth a lot of money has been totally ruined (we are talking red wine stains, torn crystal embellishments. Their "expert team" did not know about the sizing, despite me providing links to the webpage with their sizing, then finally figured out that it corresponds to the listing, confirms it, then lets the scammer return with the promise to list it on their account, then they know nothing about their promise?”

Vestiaire Collective 1 star review on 21st November 2024

Helpful Report

Posted 6 months ago

“Vestiaire Collective is now a sinking ship. What was once a promising initiative is now a dying dinosaur. The not so smart introduction of the buyer fee last year which keeps inflating and constant changes to terms & conditions have exasperated an already critical situation. For more than 3 years I have been buying and selling on VC and from both perspectives it has been nothing other than a deplorable experience! To stay I have almost had a mental breakdown while doing so due to the lack of any corporate values and direction, proper service and support from trained professionals is an understatement. To be at the mercy of their amateur authentication team is a frightening experience they should be renamed business prevention team as they make constant errors which result in lost sales. To retain Expert Seller status even after making 150 sales you must sell at least 5 items every 6 months to retain it. This is currently an impossible task given that nobody completes their purchase now that buying fees and currency conversion fees are so high. It has depleted all International sales from US and Australia which were previously the biggest consumers now totally wiped out. Both buyers and sellers are angry at prices over inflated due to added extras. The only ones making money are now VC and they do very little to facilitate sales which surely is the point of this platform. Is there any end to this greed which is effectively sinking the ship. What is the end game plan here.... Trying to engage and offer feedback to senior management is a waste of time they are not interested and despite promises make no improvements. They are just hanging in there for PR purposes and just want to look good and get money from investors in the hope of eventually cashing out. To add insult to injury you are slating high street brands in your latest campaign, is this to make yourselves look better! Very poor etiquette considering you have created a massive vacuum in fashion resale where items take many years to sell and are stuck in what is like a Bermuda Triangle of fashion. Perhaps take a look in the mirror VC - do you really like what you see? Is your ego so big and are your values so narcissistic that you continue to be tone deaf?”

Helpful Report

Posted 6 months ago

“A very very bad experience. Even 2-3 years ago it was a good service. Today it’s just a shame. Very high fees for both the buyer and the seller. They mark authentic things as fake and fake ones as authentic. This is a shame. You just have to stop both selling and buying. And if you buy, then only without authentication by their “professional team”😂”

Helpful Report

Posted 7 months ago

“Absurd, I haven't used it for a couple of months after a bad experience, today I get an email that if I don't log in within 30 days they will delete my account and offered me a €20 Voucher, decided to have a look around and maybe buy something, but when I tried to log in, I couldn't as they had deactivated my account..... 30 days? Really? And obviously no way to reach them....”

Vestiaire Collective 1 star review on 17th November 2024

Helpful Report

Posted 7 months ago

“Terrible, incompetent ‘customer service’. I had to sort everything out myself and mediate between the seller and Vestiaire as the buyer…. Why this would ever be the case I have no idea. The support person would leave me on delivered for ages until I’d send a follow up message. Just all round appalling and rude, I wouldn’t recommend.”

Helpful Report

Posted 7 months ago

“Vestiare collective is the WORST place to sell and buy. Their fees are REALLY high. They charge both the seller and buyer a high fee. What comes to listing items they are completely useless. They "authenticate" authentic items as "fake" saying you did not provide enough "proof" although you took pictures of every label and even button. They let buyer return USED shoes and will give buyer full refund. Claiming that they "were already used" although they were sent brand new to the buyer. Don't ever send yours good to their "quality control". I had a pair of Gucci jeans returned by them and sale cancelled because "they found a small 1mm 'dot' on them". I could continue and continue they are just terrible.”

Helpful Report

Posted 7 months ago

“Direct shipping - the buyer changed the mind and didn't pick up, the buyer is also lying and claims that she couldn't have delivered it to her office. Oddly enough VC sees nothing wrong with that as the parcel eventually got delivered back to me....”

Vestiaire Collective 1 star review on 11th November 2024

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Posted 7 months ago

“I bought fake bag from vestiare collective with their authenticity Reference 48361992 the bag was authenticate by Vestiare Collective in its in China fake shame of you”

Helpful Report

Posted 7 months ago

“Losers losers, losers. Just look at their Better Business Review - F - the lowest possible. Stay away. They are a foreign company in france so you don't have the protection of American consumer protection laws.”

Helpful Report

Posted 7 months ago

“Decided to sell a dress I had worn once and was hanging in my closet for 3 years, not an expensive dress, one of the highstreet brands Vestiaire accepts, they immediately suspended my account... Seriously, after 3 years they expect me to keep a receipt for a dress that is not even designer? This is totally absurd!”

Vestiaire Collective 1 star review on 8th November 2024

Helpful Report

Posted 7 months ago

“Vestiaire Collective charges high fees to buyers and sellers by stating they have a team of professionals doing "Quality Control & Authentication". I will relate my experience and you can draw your own conclusions. I recently sold a 12,000 euro bracelet, with its original invoice and certificate. VC's Quality Control did not approve it because the "expert" could not read the invoice in English and got confused because there were two items listed in the same invoice. This the explanation I was given by Customer Service, I have written ptroof of this statement I make. The sale was cancelled, my 12,000 euro bracelet is still with them and their Customer Service chat is the worst I have ever experienced. After waiting 24 hours for a response, I got a standard message explaining that the "expert" got confused when looking at the invoice because there were two items in the invoice, and this is why the sale was ultimately cancelled. I hope this review can help others. I am just wondering, if the "expert" cannot read an invoice in English, can we really trust 100% that they are able to authenticate luxury items, in some cases worth several thousand euros? And if you have a problem, good luck getting an issue resolved with their Customer Service! Very disappointing experience...”

Helpful Report

Posted 7 months ago

Vestiaire Collective is rated 1.5 based on 1,388 reviews