Name: Vestiaire Collective
Rating: 1.95

“I bought a handbag from L. V. for almost 1200€, reference 48952900. However, the handbag is in a very bad condition, it can hardly be opened. Unfortunately, I only noticed this after a few days. A handbag in this condition should never have passed Vestiaire's quality control. Vestiaire has not proposed an acceptable solution, only to do further business with Vestiaire. In the meantime, customer service no longer responds to my complaint. The whole thing is very expensive and extremely unsatisfactory for such a scrap.”

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Posted 1 year ago

“Je recommande vivement Supreme Assets Recovery ! Fiable et dévoué ! Je ne peux pas assez remercier Supreme Assets Recovery de m’avoir aidé à récupérer l’argent que je pensais ne jamais revoir. Leur équipe a été professionnelle, efficace et compatissante tout au long du processus. Leur travail acharné a vraiment porté ses fruits et je suis très reconnaissant de leur soutien. Si vous cherchez à récupérer des fonds perdus, c’est l’équipe à laquelle vous pouvez faire confiance ! E-mail : supremeasset7 @ gmail .com 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 : + 44 73 -88 -69-79-58 Ils m’ont aidé à récupérer ce que je croyais perdu à jamais.”

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Posted 1 year ago

“Bis heute hat mir VC kein Retoureschein gesendet!!! Habe Fake Tasche bekommen und es ist nicht die abgebildete Tasche es eine anderes Modell, die Bilder sind aus dem Internet geklaut angekommen ist eine kleine aber Plagiat Tasche. Obwohl VC geschrieben hat, wir melden uns haben sie sich nicht gemeldet. Ärger folgt da ich es Presse und Burberry melden wird. Referenz 48825091”

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Posted 1 year ago

“Poor customer service! Vestiaire made an obvious mistake by debuting my credit card for a cancelled payment. Chatted to several different “client agents” and all go silent or say the team is checking the matter. This has been 4 days ago?!?”

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Posted 1 year ago

“HORRIBLE!!!! I bought a Dior bag when it arrived to me, the key ring didn't have the letter i and it wasn't 27cm in size as described, but 21. I immediately took photos of everything and was thrilled. They haven't wanted to give me my money back for over a month now. This week, without my permission or knowledge, they put the bag I returned for sale on my list!!!!! And they said it was checked again by the "experts" and everything the seller said was correct, so they put the bag up for sale. I immediately sent the photos to prove that what they said was a lie! AV is doing everything not to return my money! Please note that before the verification, a report of everything was sent to us and now nothing has been sent to us! When even today the VC's response is that as it was in line with what the seller would say would be put up for sale, it's all here!!! I immediately sent the photo of the description made by the seller and the photos I took, with everything with a ruler! He proved with the photos that what they said once again, in the “expert verification” was a lie. SHAMEFUL They do everything they can to not return the money! They even blatantly lie!!!!! BE CAREFUL!!!!!”

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Posted 1 year ago

“What was a great idea has become a disaster due to greed, arrogance and incompetence. The clowns are not able to authenticate so they create issues, obviously you can’t talk to anyone and their experts, could we please know what their expertise is in? Being totally incompetent maybe? Fees are sky high, if you sell with direct shipping you are very likely to be defrauded and Vestiaire will do nothing, their verification is a joke, they roll the dice and again everything but experts. Last week they were hacked Sort out your page, it’s a tragedy, I sell and buy more on eBay now, you’re a clown cart”

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Posted 1 year ago

“Vestiaire Collective is a french company. I don't think they understand or care about American consumer protection or American customer service. They have HUNDREDS of unanswered complaints on the Better Business Bureau and a rating of F, the lowest possible rating. They have disabled their support email and their PR and professional seller email and their phone in NYC - my guess is because of all the complaints. Chats are boiler plate and are no help at all, just canned apologies. I refuse to buy from them. I sold 6 items in a closet clear out before I quit because of unscrupulous buyers. Their authentication is a joke. I'm sticking with American companies that have the same products and you have recourse.”

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Posted 1 year ago

“Vestiaire is zero customer service no fulfillment of there own policy They refuse to cancel a very late transaction and issue a refund. I don’t recommend anyone to deal with them.”

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Posted 1 year ago

“I made a sell of watch that match exactly what I was list but Authentication & Quality Control rejected almost everythink that they can. This is a froud and they lie and now if I dont send 15€ in 4 days I can receive my watch??? Where can I send formal complaint appeal?? Please help ref.49658059”

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Posted 1 year ago

“Vestiaire Collective is now a sinking ship. What was once a promising initiative is now a dying dinosaur. The not so smart introduction of the buyer fee last year which keeps inflating and constant changes to terms & conditions have exasperated an already critical situation. For more than 3 years I have been buying and selling on VC and from both perspectives it has been nothing other than a deplorable experience! To stay I have almost had a mental breakdown while doing so due to the lack of any corporate values and direction, proper service and support from trained professionals is an understatement. To be at the mercy of their amateur authentication team is a frightening experience they should be renamed business prevention team as they make constant errors which result in lost sales. To retain Expert Seller status even after making 150 sales you must sell at least 5 items every 6 months to retain it. This is currently an impossible task given that nobody completes their purchase now that buying fees and currency conversion fees are so high. It has depleted all International sales from US and Australia which were previously the biggest consumers now totally wiped out. Both buyers and sellers are angry at prices over inflated due to added extras. The only ones making money are now VC and they do very little to facilitate sales which surely is the point of this platform. Is there any end to this greed which is effectively sinking the ship. What is the end game plan here.... Trying to engage and offer feedback to senior management is a waste of time they are not interested and despite promises make no improvements. They are just hanging in there for PR purposes and just want to look good and get money from investors in the hope of eventually cashing out. To add insult to injury you are slating high street brands in your latest campaign, is this to make yourselves look better! Very poor etiquette considering you have created a massive vacuum in fashion resale where items take many years to sell and are stuck in what is like a Bermuda Triangle of fashion. Perhaps take a look in the mirror VC - do you really like what you see? Is your ego so big and are your values so narcissistic that you continue to be tone deaf?”

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Posted 1 year ago

“Absurd, I haven't used it for a couple of months after a bad experience, today I get an email that if I don't log in within 30 days they will delete my account and offered me a €20 Voucher, decided to have a look around and maybe buy something, but when I tried to log in, I couldn't as they had deactivated my account..... 30 days? Really? And obviously no way to reach them....”

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Posted 1 year ago

“Terrible, incompetent ‘customer service’. I had to sort everything out myself and mediate between the seller and Vestiaire as the buyer…. Why this would ever be the case I have no idea. The support person would leave me on delivered for ages until I’d send a follow up message. Just all round appalling and rude, I wouldn’t recommend.”

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Posted 1 year ago

“Vestiare collective is the WORST place to sell and buy. Their fees are REALLY high. They charge both the seller and buyer a high fee. What comes to listing items they are completely useless. They "authenticate" authentic items as "fake" saying you did not provide enough "proof" although you took pictures of every label and even button. They let buyer return USED shoes and will give buyer full refund. Claiming that they "were already used" although they were sent brand new to the buyer. Don't ever send yours good to their "quality control". I had a pair of Gucci jeans returned by them and sale cancelled because "they found a small 1mm 'dot' on them". I could continue and continue they are just terrible.”

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Posted 1 year ago

“Losers losers, losers. Just look at their Better Business Review - F - the lowest possible. Stay away. They are a foreign company in france so you don't have the protection of American consumer protection laws.”

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Posted 1 year ago

“Decided to sell a dress I had worn once and was hanging in my closet for 3 years, not an expensive dress, one of the highstreet brands Vestiaire accepts, they immediately suspended my account... Seriously, after 3 years they expect me to keep a receipt for a dress that is not even designer? This is totally absurd!”

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Posted 1 year ago

“Good afternoon since three years I fell and I was Vestiare Collective like a seller. I never had problems with nobody like a buyer is horrible. They are big liar. They accept people to post picture how they don’t below to the actual item recently, I buy one bracelet Chanel by the picture on the Vestiare Collective was from my necklace when I received the bracelet was that identification I noticed that bracelet doesn’t have stamp and she don’t have the quality of the Chanell item. I bring the bracelet to the Chanel boutique and they tell me Never this model doesn’t vas made and never exists , there was agreed to take back to check again the item, and after five days they say the original and completely compliant, and they will be released under my name and when they get sell they will refund me less commission I send a message to send me back the item because I want to send to the properly identification. They blocked me everywhere. They blocked me in the chat. They blocked me in the mail and they said they were done. Send me back item., this is a fraud , I tried to speak with the previous seller of this item and he said it’s private sale from the Chanell since then Vestiare does does it accept private sale or a gift why they insist this item its authentic I don’t understand that. I only want my item back to send them to properly authenticator or somebody answer me in the chat horrible customer service.,”

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Posted 1 year ago

“I am(now was) a seller on Vestiaire. I was sold fake items on Vestiaire, under the impression I was protected by their authentication system. When I was unsatisfied with how the items fit on me, I decided to list them. All four items I decided to list did not pass the listing guidelines when I explicitly took not only more photos than what the seller sold me did, but more detail in my pictures as well. Since then, I have a stain on my listing record that they refuse to take away because I, verbatim per them, “should’ve known better.” That’s how they talk to their clients. So I tried sending back my goods to be authenticated and to my surprise, they all passed. WRONG. So I went to list them again. So now the same pictures as before but including a picture with their Vestiaire authentication tag, it STILL failed. I got them on a recorded line stating this after I asked them, “so Vestiaire has members that authenticated the same item while other deemed it to be inauthentic is what you’re telling me?” The verbatim reply was “yes that seems to be so.” I can’t make this up people. Do not shop with these unprofessional frauds. They don’t care about your well-being. Trust me, this is coming from a seller myself whom has a ‘fashion activist’ badge as well as the ‘trusted seller’ badge for Vestiaire. Vestiaire is the worst selling platform on the market. I would rather sell on Ebay. Please please please do not invest your money into this place and if you do, don’t EVER become a seller here. Their guidelines are counter-intuitive amongst themselves. My account has been perma-banned because I hit my max number of refused listings due to the attempts of fake goods I tried to list. Not in my control for one, and for two, I was under the impression as a newer member at the time that what I was sold was real. Please beware. I’ve been drained of all my energy talking to different team members every day, with each new person not knowing the status of what has been happening prior to them ‘consulting’ with me. Oh and the Vestiaire chat member will have the nerve, the bold audacity to reach out to me EVERY TIME AT 3 IN THE MORNING. Like I’m going to be up at that time EVERY DAY. Get lost Vestaire. You just lost a vital member of this community and I hope the inevitable downfall of this platform happens sooner rather than later.”

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Posted 1 year ago

“This company is a total farce and if I could give them a zero I would. I sent them a rose gold BVLGARI necklace and a pair of GUCCI trainers to sell (both brand new) and they sold really quickly within a week. Then VC decided that they couldn't authenticate my items so they are going to destroy them. The customer service is terrible and they owe me £1000 for the items they are going to destroy!!! Have reported them to trading standards, watchdog and the financial ombudsmen. Next step is solicitors!! Do not trust them.”

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Posted 1 year ago

“Do not sell on this site! I recently completed my first sale on Vestiaire Collective, and the experience has been disastrous. Despite successfully shipping the item to the buyer and adhering to every requirement, I have yet to receive my payment, even though the stated payment window has long since passed.To make matters worse, my multiple attempts to contact customer support—via both chat and email—have been completely ignored. Thankfully the item wasn't that expensive but this is unacceptable!!!”

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Posted 1 year ago

“Hello, I’m writing about a truly disturbing situation that happened lately and I think it reflects how badly Vestiaire handles customer care. I sold a bag, YSL envelope medium, see photo attached, and today it was cancelled by the buyer. Upon reviewing the photos where she claims the bag has faults I don’t see proof of her claims. You can see it for yourself . This is the second time cancellation happened to me, and in the first case it was a similar situation (different item), none of the claimed “damages” were there. It was only luck that I sold that dress to someone in a short time and interestingly the second buyer was absolutely satisfied with the condition. Additionally, I’d like to point out that this bag is €2400 in stores at the moment, which makes the €1850 (out of which a considerable amount is commission…) a steal. I stated the bag as “never worn” because it was never used outside of the home and comes with bag, box and all the certificates. I am deeply disappointed that you don’t pay more attention to users, whether they are sellers or buyers. The app has glitches, I was logged out and wasn’t able to log back in while I was on the chat regarding another listing of mine. And I want to take the opportunity to mention another terrible experience with customer support. I sold and sent a CHLOE cashmere beanie in September, 11.09 was the day when I placed the package at dpd’s pickup location. Even though there’s a tracking number for the package, I’m not able to get any information on the whereabouts of this package and Vestiaire refuses to help as you claim I need to show the slip I was given by the shop assistant at the time of the sending. This is ridiculous. You either contact Dpd and sort this out or refund me and the buyer as well. The commission you take is high enough that we, users rightfully deserve a better care.”

Vestiaire Collective 1 star review on 17th October 2024

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews