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Vestiaire Collective Reviews

1.6 Rating 1,116 Reviews

14 %

of reviewers recommend Vestiaire Collective

Company Reviews

1.6

Based on 1,116 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 1st May 2024

Vestiaire Collective 1 star review on 26th April 2024

Vestiaire Collective 1 star review on 24th April 2024

Vestiaire Collective 1 star review on 17th April 2024

Vestiaire Collective 1 star review on 16th April 2024

Vestiaire Collective 1 star review on 16th April 2024

Vestiaire Collective 1 star review on 16th April 2024

247

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible Customer service i ever seen and authentication service as well. You can contact with them only by chatting with assistance, not by email, not via phone. I sold my authentic Zimmermann dress there which one supposed to be go trough authentic service team, and they cancelled my sale and said my dress is not authentic with no proof and reason, i send them my proof of purchase, original invoice and payment ( i purchased this item 2.5 years ago), so if you don’t have original proof of purchase, you not gonna win. And even after this they told me NO, i don’t have no comments on this. I said ok, send me my item back. I was so exhausted about all this conversation. They asked me to pay $15 fee to get my item back, UNBELIEVABLE. I asked them provide me step by step where and how i can pay. 2 days after, agent contacted with me again and said my item will go to 2 nd authentic check, since i provided my invoice. 3 days after nobody’s contacted with me about my item. I contacted with them by myself and new agent told me again my item not authentic and sale was cancelled and asked me to provide invoice. I was shocked, i tell him i already did with previous agent. I don’t have no words, the most worst service ever.”

Vestiaire Collective 1 star review on 19th February 2024

Vestiaire Collective 1 star review on 19th February 2024

Posted 2 months ago

“You can't contact them via eMail, I don't know where the eMails go to, but you should get a confirmation that they received your request in your email, doesn't happen, so I went to chat, that was another horrible experience, some Jack couldn't care less that the buyer doesn't pick up from the parcel shop and my item will soon be returned, because they send reminder eMails, expecting them to pick up the phone to call the buyer, nope, too much like hard work. I told him that the contact eMail doesn't work, genius sent me a link to the contact form that I used and that doesn't work. I told him what is wrong, he wants me to send him a screenshot, how can I send him a screenshot of NOT getting the confirmation eMail? Seriously, do they deliberately employ people who are totally incapable? I'm honestly shocked, their IT always has problems, but they don't seem to be remotely interested, maybe they like having the problem with the eMail as the chat experience is a total horror show which people tend to rather avoid. So basically you are sending them a message if you have an issue, since you never get a confirmation, they don't have to reply and then the window will have expired... Great business model for NOT providing any kind of customer service”

Posted 2 months ago

“Disappointing platform for selling luxury brands, charge the buyer expensively, and take out 18% of my sale as a commission. Account got suspended without any explanation, such a rip off app”

Posted 2 months ago

“Randomly my account has been suspended. No explanation. Just blocked for not reason. So disappointed.”

Posted 2 months ago

“Love shopping on the platform and I've been doing it for quite sometime. As long as you pay attention to the condition pictures and other details of the items you're good to go . Things are a bit more expensive then other sites but this is to cover the commissions which I understand. Everyone is in for the money so all good. But God forbid you should need help or need to contact their customer service. Horrible response times and even whwn they do they give you half answers or none. My last experience was related to a product advertised as physical authentication included (means product is physically checked by someone at vestiaaire before you receive it). I asked support why i had to pay for the physical check if the product was advertised as having it included in the buying service and the answer was and I quote " if you want to buy it go for it, if you do not want, just purchase another bag ". There can be mistakes made in the way the products are put up for sale and that's OK. Id rather deal with crazy demanding sellers directly like on other platforms then with their customer support.”

Posted 2 months ago

“Vestiaire juat suspended my account for no reason at all. I have that acount for years and they suspended just like that in one day , also they suspended my sister account and friend account . No customer service nothing . I ve send them a email still no answer.! How is that possible They also increase fee for buyer , for what exactly i don t know.since the increase i didn t sell not even one item because of the extra fee on top of my price. Shame disappointed and disgusting! I was since the beginning of this platform a buyer and a seller. Thia is not how they should threat their clients.”

Posted 2 months ago

“authentication services is unreliable and customer service is non-existent yet they somehow manage to charge ridiculous amount of fees”

Posted 2 months ago

“Massive scam going on, I sold an item and according to their guidelines slight wear is allowed as long as mentioned and shown, I have shown the slight wear on the strap of the bag and mentioned it, however the buyer then complained about the slight wear and apparently the bag is now being sent back to me. Strangely enough, the buyer @claudia8101105 had the item sent to Rewind Vintage London, where the owner's name is Claudia, they also sell on Vestaire under Rewind Vintage... So despite detailing everything, the item is returned, however after a bit of checking, it seems quite obvious that Rewind Vintage buys cheap under one name and sells expensive under their own name. Also I assume their complaints are to get rid of competition. Looks like my Loewe bag is now being returned to me. I am honestly really cross! In the description I was super clear and even provided detailed pictures! In case you plan to buy from Claudia's shop (which goes under Rewind Fashion, on Vestiaire, eBay, etc) - don't, just find the item online, where she buys cheaply and then sells with a massive markup, if she is not doing scams with the seller!”

Posted 2 months ago

“Shocking customer service. Ridiculously expensive “service” fees for both buyers and sellers. Avoid!”

Posted 2 months ago

“Worst buying experience of my lif There is no customer service available”

Posted 2 months ago

“Extremely bad experience with VC. Never again. The item I bought was not in the condition described. I reached out to customer support as soon as I received my bag and noticed the hole at the bottom. The discussion went in circle and the agent didn’t want to open a case to make my claim while the policy mentions that we can report the issue. Very disappointing!!”

Posted 2 months ago

“I hope everyone is warned about this company. Check out their rating on Better Business Bureau. After being a loyal customer and spending thousands of dollars on their site, I was ripped off. Ordered a necklace and the box arrived empty, no necklace. I had to send them pictures of an empty box, a handwritten note and my ID for them to even investigate. Weeks later, they wrote me and said they determined that I was wrong and the necklace was in there. It was only around $100 but it’s the principle, the box absolutely did arrive empty. Just google “ Vestiaire Reviews” you’ll see for yourself. Wish I had done that and seen their Better Business Bureau Rating of F before ever shopping here.”

Posted 2 months ago

“I sold a handbag, they provided a label, the post office could not scan the label, so I had to order pickup, which caused a slight delay, however 2 days after it was picked up and I got the pickup confirmation it still doesn't track on Vestiaire, it does track on Royal Mail though, so I emailed them with a screen shot of the confirmation, they came back with please provide evidence, well, I had sent the screenshot already but apparently the bots could not be bothered to look at the attachment, so I sent it again and repeated that they should do something as it doesn't scan at the post office, I get a total nonsense reply that it might take 24 hours to update, hello, we are already over 48 hours later, does anybody actually read there? As a seller you have 5 days to ship, but if their tracking doesn't update, you might just lose your item.... Customer service? What a joke!”

Posted 2 months ago

“Horrible, sold an item and Vestiaire provided a postage label for Royal Mail, I sent on the same day, 3 days later it has not updated and I keep getting reminders to send the item, I have told them it is already sent and sent them the receipt, nothing! Absolutely NOTHING, so somebody is getting my item for free? Because on the tracking it shows that the buyer has already received it but the buyer simply doesn't respond to me! Where are those 1 liners with 5 star reviews from, claiming how great it apparently is? People working for Vestiaire or bots?”

Posted 2 months ago

“The customer service is completely awful 1- authentic team just sent the measurement with a picture. I asked for further checking. No one replied but kept asking to confirm. I have no choice but to use my eyes to verify the pattern. 2- once I clicked the confirmation, they said they will check further for me but again no checking (and kept claiming that the bag is confirmed). If this is the case, why ask me again and again? 3- seller promised to send me the branded dustbag and they HELD the dustbag and gave me a BROKEN company bag. I then asked what’s happening and again they said it’s not in the description. They kept asking me to confirm the receipt of the bag and then shifted all responsibilities to me with NO reply. 4- cs staff said I understood you but no more helping and said this is the best teaching materials. Who cares to the teaching materials? If you wanted to experience this servicing standard, please continue :)”

Vestiaire Collective 1 star review on 3rd February 2024

Posted 2 months ago

“From 15.1. until 1.2. they couldn't solve my case... Seller sent me very damaged jacket even though I immediately reported the damage, they hung around for two weeks and didn't do anything, and then they still lie that I didn't see the email”

Posted 3 months ago

“The worst customer service I ever received. The chat doesn't work, they rarely reply. The corrier lost my parcel 3 weeks ago and nothing has been done. Today I received a message in the chat to my message from Sunday telling me that the parcel was going back to the sender and I should contact the corrier! Nothing makes sense. I just want my refund and close my account.”

Posted 3 months ago

“The product does not match the product description, and I did not receive a refund, even after providing evidence. I am a new customer of Vestiaire, but after this experience, it will also be the last time. A few weeks ago, I ordered a pair of Balenciagas. In the photos, the shoes appeared to be black, as stated in the product description under the color category and the free-text field (I still have the photos saved). However, upon receiving them, they turned out to be blue. It's incredibly disappointing and sloppy, especially because I paid for the authentication option, and yet this mistake still went through. But hey, everyone can make a mistake, so I decided to connect with customer service politely. After some back-and-forth chatting, the customer service representative indicated that I would get a refund if I returned them and they agreed that I was right. Otherwise, the item would be relisted. According to the representative, this should work out fine because I had sent a significant number of photos of the product next to black and blue items. So, I didn't have to worry. Fast forward a week after the product was checked. I was informed that the refund was denied, and the product was relisted! And you won't believe it, but they listed it as Navy/blue and removed black from the description! Of course, I have the before and after of the descriptions, so I know exactly what they did. They essentially agree with me but won't admit it. Naturally, I contacted customer service, but I received a few messages stating that the product matched the description (even though they did modify it with the listing?!). I am politely asked to wait until the shoe is sold before I get my money back, despite doing everything to prevent this (purchasing the authentication option and providing ample evidence). I disagreed with this, as I would be losing money due to their mistake if it gets sold, and I have to wait for it to be sold in the first place. After sending a few more messages, I received no further response. I can hardly believe it. If they had just admitted their mistake and refunded the money, I would have remained a loyal customer. I was already looking around again. But after this experience, I've learned that the authentication is not what I expected, and they would rather lose a customer than retain one.”

Posted 3 months ago

“Easy to listing and selling”

Posted 3 months ago

“It is really a scam. Please do not buy from them. Fake/damaged products and bad customer service. Stay away from VC platform. Disappointed and frustrated of this site. I ordered a Fendi handbag when I received it, I was a toy bag can not even hold my sunglasses or my phone is way bigger than the bag. Cindy and Jerry have the courage to tell me they will not send me a return label. Furthermore, the Dior bag has a big hole can not be used at all. Again stay away from them. Lucienne”

Posted 3 months ago

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Vestiaire Collective is rated 1.6 based on 1,116 reviews