Name: Vestiaire Collective
Rating: 2.56

“I do not reccomend them. Huge commisions and complicated process”

Posted 6 months ago

Dear Cyrus, Thank you for your feedback. We understand your points regarding our commission rates and the complexity of our process. We want to explain that the selling fees on each item help us provide free shipping labels and insurance for sellers in over 40 countries. You are informed of the seller price at the time of deposit and when a member makes a price offer. Know that selling fee rates differ based on the item's price. You can view our complete chart here: https://faq.VestiaireCollective.com/hc/en-gb/articles/360001326277-Selling-Fees?parent=4404616426897 Regarding our process, these steps are in place to ensure a secure and high-quality experience for both buyers and sellers. However, we are always looking for ways to make it more efficient. If you have questions about a specific step or need assistance with a current listing, our team is available via chat or email to help. We’ll remain available for further questions or requests. Best regards, The Vestiaire Collective team

Posted 4 months ago

“Hopeless. When you have a problem they do nothing for you. 6 people telling you the same :we investigate . It’s take 48 hours but it’s easy the seller have send the wrong product(Dior sunglasses ) and she send a sweater. Not so difficult I think . But when one of those 6 people did there work ! Problem solved. But These 6 people feel too important to work, someone else should do that. They think they are Royal. I have payed €165 for what ? A sweater super small not my taste not my size.”

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Posted 7 months ago

Dear member, Thank you for sharing your feedback with us. We understand your concerns about the investigation process and sincerely apologize for any delays you have experienced. Since this was a direct shipping order, it is important for us to carefully verify details with both parties to ensure fairness. While we acknowledge your urgency in obtaining a refund, these procedures are essential for maintaining transparency within our community. We are pleased to inform you that since the seller has recognized an error with their shipping labels, your return has been approved. According to our records, the item has been successfully returned, and your refund has been processed. We appreciate your understanding and patience during the issue. Best regards, The Vestiaire Collective team

Posted 4 months ago

“Avoid at all cost. If everything goes smooth, it’s ok. But if you need assistance. They will waist your time for ever, and no issue is never going to be resolved. Appalling.”

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Posted 7 months ago

Dear Carmen, Thank you for your feedback. We are sorry to hear that you have not received the expected support from our teams. Please rest assured that we are constantly working on improving our services, and we remain at your disposal to provide further assistance. To help us identify and assist you with your request, please provide us with more details regarding your specific issue. Thank you for your understanding and cooperation, Best regards, The Vestiaire Collective team

Posted 4 months ago

“They have very good support team.. If the product has no problem they paid very fast ..”

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Posted 7 months ago

Dear Member, Thank you for taking the time to provide us with your feedback. We hope you have a wonderful day and look forward to seeing you again soon! Best regards, The Vestiaire Collective team

Posted 4 months ago

“I ordered a pair of shoes on 20th August. The shoes were sent on 28th August after 7 pm via vestiare direct shipping which is after their own cancellation policy deadline! I should have received my refund after the 28th. Instead they forced me to accept the delivery. The shoes have never left France. I live in Germany. The shoes remain at a pick up spot in courbevoie! Today I was told to go an pick up the shoes. So they expect me to travel 606 km!!!!! The biggest problem is that no one seems to read the carrier’s information on the la poste website. There it is plain to see that the shoes have never left the country”

Vestiaire Collective 1 star review on 8th September 2025

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Posted 8 months ago

Dear Elif, Thank you for bringing this to our attention. We understand your case about the shipping timeframe and the delivery of the Prada Leather trainers purchased on August 20, 2025. We sincerely apologize for any inconvenience this situation has caused. After checking, we have seen that the seller shipped the item within the expected timeframe. However, carrier updates often take 24–48 hours to appear after the initial drop-off. The item was mistakenly marked as delivered on September 2nd, even though the shoes never left France. Because you confirmed non-receipt, our team initiated an investigation with the carrier to locate the item. The investigation concluded that the carrier failed to deliver the item to you. Consequently, your refund was issued on September 14, 2025. We trust these funds have reached your account. Please be aware that when an item is marked as delivered, but the buyer confirms they have not received it, our procedure requires opening a full investigation with the carrier. This process is complex and can take several weeks. Only after the investigation is concluded, and the item cannot be located do we issue a refund to the buyer. We remain at your disposal if needed, Best regards, The Vestiaire Collective team

Posted 4 months ago

“Absolutely ridiculous!! I bought shoes from vestiaire, the seller claimed they were BRAND NEW, i received used shoes with cracked shoes and rubbed suede. I took photos within 15 minutes of collecting parcel and returned them. The seller lied that they were not damaged when she sent. Vestiaire instead of believing me with all the evidence, believed her and sent me those shoes back!!! PLEASE AVOID this platform!!!”

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Posted 8 months ago

Dear Member, Thank you for your feedback, and sharing your experience with us. We understand your concerns regarding the return of the Sophia Webster Flats you sent back to the seller, that were recently returned to you. After our review, we have confirmed that the shoes were delivered to the seller, who informed us that the item they received was not in the same condition as it was when shipped to you. They supplied us with photographs of the item prior to shipping, and we have escalated this matter to our relevant team for further examination. It has been determined that there was no damage when the seller shipped the item; therefore, it has been returned to you. We recognize that this outcome is not what you had hoped for; however, since it has been verified that the item is compliant with our policies, we must uphold this decision. We trust this information clarifies your concerns. If you require any additional assistance, please do not hesitate to reach out. Best regards, The Vestiaire Collective team

Posted 4 months ago

“I shipped my item, delivery was confirmed, but Vestiaire cancelled the sale, refunded the buyer, and let them keep it. I still haven’t been paid. Sellers beware, they can take your item and leave you with nothing.”

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Posted 8 months ago

“After leaving this review and escalating my case, Vestiaire finally processed the payment for my Prada sandals (Ref. 57235905). I have now received the funds. While I am relieved this has been resolved, it only happened after weeks of frustration, multiple unanswered messages, and public pressure. As a seller, this experience has been very discouraging, and I have since decided to close my account. I hope Vestiaire improves seller protection and customer support, as no one should have to go through this to simply be paid for a sale.”

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Posted 8 months ago

“Insulting experience After 6 years on app, where I bought many expensive items, I was deactivated because listed 2 t- shirts where couldn’t provide proof by request. Such a loyalty to the permanent ans devoted client! Brilliant 👌😀”

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Posted 8 months ago

“As a Seller – Item Lost, No Proof, No Compensation Selling on Vestiaire Collective has been one of the most frustrating experiences I've had with any platform. I shipped out an item following all the required steps. The buyer never received it — and I was later told the parcel was “returned to me.” But I never received anything. And despite asking multiple times, Vestiaire has provided zero proof of this so-called return: No recipient name No timestamp No delivery address No delivery confirmation or signature The tracking number they referenced shows no completed delivery, and doesn’t even recognize my postal code. Still, they closed the case, citing “company policy” — refusing to refund me or escalate the issue further. So now, the item is gone, the buyer didn’t get it, and I’ve lost the item and the money. Vestiaire’s position? Shrug and walk away. Their customer service has been evasive, unhelpful, and completely unwilling to provide accountability or transparency. Sellers carry all the risk, and Vestiaire offers no protection if something goes wrong. For a company that charges such high commissions, their level of support is disgraceful. I strongly discourage anyone from selling through this platform — if anything goes wrong, you’re on your own.”

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Posted 9 months ago

“Extremely Disappointing and Inconsistent I’ve had a very frustrating experience with Vestiaire Collective. I listed an authentic Jacquemus bag (Ref. 57171748) with all the required details, only to have it rejected without a clear explanation. What’s worse is that this isn’t the first time—the exact same thing happened with a Jacquemus T-shirt (Ref. 54431278), which was initially refused, then later approved and sold after I re-uploaded it. It passed their so-called “verification” process without issue. Vestiaire claims items are verified after being sold and physically inspected. Yet they’re now making inconsistent calls based on photos alone, without giving sellers a chance to prove authenticity properly. This is unprofessional, arbitrary, and unacceptable. I’m extremely disappointed and feel disrespected as a trusted seller. If you value your time and credibility, think twice before listing with them. I will be sharing this experience on every platform I can.”

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Posted 9 months ago

“Too good to be true. One item had a piece missing which wasn't mentioned in the description (an Otazu necklace). The Max Mara bag did have faults but it was sold with a status of 'good' and yet one of the bits of metal from the strap broke off mid walk. Turns out the bit of metal was rotten through. One item which was authenticatie by them, still seems good. Lesson: fraudsters will be fraudsters to make a quick buck. Vestiaire Collective does its best to help.”

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Posted 10 months ago

“Ordered my first item with a welcome discount. It vanished. No delivery, no update—just magically returned to the seller. Vestiaire’s response? A shrug in email form. “No reshipment. Please relist.” Ah yes, the famous customer service strategy: do nothing and hope the problem goes away. Neither buyer nor seller did anything wrong, but both were tossed back to square one. Their system runs like a Kafka novel—confusing, circular, and designed to exhaust your will to shop. Trying to reuse the first-time coupon? Be ready to send screenshots, chase support agents like ghosts, and receive conflicting replies. Eventually, after enough pestering, they cave. But only because you’ve outlasted their indifference. Shopping here feels like doing unpaid work for a company that actively resents your presence. Use Vestiaire Collective if you enjoy solving mysteries, arguing with bots, and being treated like a glitch in their matrix.”

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Posted 10 months ago

“I’ve been a responsible buyer and seller on this platform for over two years, with dozens of successful transactions. Unfortunately, despite my long-term use, every time I’ve encountered an issue, the customer support has been consistently inadequate. Expect to go through multiple chat conversations, with frequent changes in the support team member responding — each time having to start over and re-explain everything. There are no telephone numbers, no email contacts, and absolutely no way to escalate your case to a senior representative. The only option is an inefficient chat system. There have been several frustrating incidents: A brand-new Moncler ski jacket, bought directly from the official store and complete with tags, was rejected during authentication. I had to reach out to the retailer and request proof of purchase just to confirm its authenticity — they were baffled, and frankly amused, by the platform’s decision. A luxury Celine bag arrived crumpled in a box, folded without any filler or protective inserts. The warehouse packaging is shockingly unprofessional for high-end items. Most recently, I received a pair of poor-quality sunglasses. When I reached out to report the issue, the platform refused to contact the seller or offer any form of compensation. That was the final straw. Overall, the customer service is simply poor and not what you’d expect from a platform that handles high-value items. If you’re considering where to buy or sell, I strongly suggest exploring alternatives.”

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Posted 11 months ago

“REALLY BAD service of authentification. I ordered a Dolce & Gabbana Dress which got authentified as ok (I paid for this service). It arrived in poor state with a non original zip. I tried to talk to them, they just refused my opinion and wouldnt refund me. They dont reply to my emails. BAD SERVICE-NO COMMUNICATION-NO RESOLUTION”

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Posted 11 months ago

“Incredibly disappointing treatment of loyal customers. I have sold and bought on Vestiare for over 10 years but received a bag (pictures attached) described as very good condition which clearly doesn’t meet a single requirement for very good condition according to the company’s own guidelines. They are refusing to refund me and lying about how refunds work. I will be closing my account.”

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Posted 11 months ago

“It is SO user unfriendly. I can’t change my password and lining up the information with what is actually on offer on the website does not work. I have twice had items refused sale for no clear reason. Both are genuine resale items. I have bought from them successfully twice, hence two stars and not one star. But I don’t understand the pricing. What does the figure in red represent? AND they insist you are Mrs which is not how most independent women style themselves. Maybe that’s a French thing…”

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Posted 11 months ago

“I purchased two products from the Vestiare Colectiv website and was extremely disappointed. The items I received are cheap replicas, in very poor condition, with obvious stains and tears—issues that were not mentioned in the original description. This shows a complete lack of transparency. I tried to return the products, but was told that returns are no longer possible, and the customer service is unhelpful and uncooperative. I feel cheated and strongly advise everyone to be very careful before buying from this site, as you risk receiving counterfeit or severely damaged items with no option for return. I believe this site seriously damages consumer trust and harms the integrity of the brands it promotes.”

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Posted 11 months ago

“Horrible! Do not use this site if you do not want to be left without things and without money. Very expensive and terrible service. I sold absolutely new and original Hermes sandals, parcel was delivered and left by the courier at the door and the courier took a photo and of course the parcel was stolen. Perhaps the buyer is lying saying that the parcel was stolen. But in the end they canceled the fact of delivery and refuse to pay me money. They say that they need to figure it out and it can take up to 30 days. Having no legal basis for not paying me money, because I fulfilled all the terms of the contract and the parcel was delivered. In the end, I have no money and no sandals. Disgusting! I will never use them again!”

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Posted 1 year ago

“Appalling returns process. A Tissot watch was delayed and wouldn't arrive in time so I asked to cancel. This was not possible given they are private sellers - fair enough - but they offered to relist it for free instead which I agreed to. They then did not relist it and when I contacted them subsequently to check up on this they told me this was not possible as the time period had expired.”

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Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email

Vestiaire Collective Reviews