Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.95

2.0 Rating 723 Reviews

24 %

of reviewers recommend Vestiaire Collective

Company Reviews

Metrics

2.0

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective 1 star review on 8th September 2025

Elif K

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

140

Anonymous

Anonymous // 01/01/2019

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“I sold a vintage Omega watch at Vestiaire Collective with an Automatic movement. The sale was CANCELLED because their Experts after "inspecting" the watch determined the watch needed a NEW BATTERY!!!!! Who are these "EXPERTS"????”

Vestiaire Collective 1 star review on 3rd September 2024

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Posted 1 year ago

“I was so disappointed with my experience shopping at Vestiaire Collective- I bought an expensive Chloe bag and felt reassured doing so by the advertised by the "expert's team review of items". The bag arrived and was badly damaged and not as described. I provided pictures and when I sent the bag back for inspection I was told there was nothing wrong with it and as described. So so disappointed and would never shop here again. Please be careful not to make the same costly mistake as I have done”

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Posted 1 year ago

“I was banned from all chats for asking the customer where is she from. This unleashed hell. Their chat bots are saying the same thing, no matter what I'm asking. "48 hours, have a great day." It's been 3 days now, still banned, their "customer service" said "we decided 48 hours haven't passed yet." I'm unable to talk to any of my customers, losing sales and patience. Stay away if you can, the worst customer service I've encountered in my life. As soon as I sell my few items I'm out.”

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Posted 1 year ago

“They sent a payout of mine to a closed account and now they won't pay me for the item I sold. The bank has that the money was sent back to them but they will not help me or pay me, they just ripped me off!!!! I've been trying for months to get paid!!!”

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Posted 1 year ago

“I sold an item on Vestiaire. The buyer claimed that they did not receive the item although it had been allegedly received. I sent proof of postage and therefore, they investigated. Today I realised that the “sale was cancelled” with no email and no explanation whatsoever. I emailed the customer service and 6 hours later no replies (although they said they were looking into my -second- enquiry and they would get back to me in “minutes”. So no explanation, no refund nothing… Know that those people charge huge amount of fees to the seller and to the buyer too. The price that the buyer sees is NOT what you see as a seller. So you regularly get messages from buyers who want to buy let’s say your item and send an offer at £100 when your full price is at £90. THE CUSTOMER IS SHOCKINGLY UNHELPFUL. And I had countless issues with them.”

Vestiaire Collective 1 star review on 21st August 2024

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Posted 1 year ago

“They are totally ridiculous, I removed an item to list it again with better pictures as their stupid editing had removed most of the dress and made it look like it was a top in the 1st picture, so I listed my item again, all of a sudden the total incompetent banana peelers they claim are experts could not verify the authenticity of the dress. It is now the 3rd time that it happened. Are they all just dumb or super incompetent? This site is turning into a total and utter joke”

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Posted 1 year ago

“I bought a Chanel wallet from them. I was not aware of their buyer protection policy. The bag was marked delivered but I never received it. They asked for my ID, a written statement, and etc. I provided all the info and they asked for 7 days for investigation. Must be a joke on their end. No follow up emails from them until I messaged on the last day. They came back and said there’s nothing they can do. There was no insurance on the expensive item and no tracking proof that it was delivered. DO NOT SHOP FROM THIS SITE. Horrible customer service and policy.”

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Posted 1 year ago

“Bad serwis.Customer helpless.They still my money and item!!”

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Posted 1 year ago

“This is the worse company I ever dealt with! Do not use! They claim they sent an item June 9th. It’s August 5 and 5hey continue to. Lain “it’s on its way” and refuse to issue me a refund. I have contacted the BBB of NYC to help me get my money back. I can send communication if requested which is more than 20 pages! Awful!”

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Posted 1 year ago

“I have had good experiences with Vestiaire collective both buying and selling over the last 5 years. However, I recently purchased a pair of lace up shoes listed as Prada. When the shoes arrived, they looked fake, and I found a "made in China" stamp on them. I further had them authenticated by "Awethentigreat.com" who agreed they were fake. I immediately contacted Vestiaire, who agreed to take them back to reexamine them. I emailed them photos of the made in china stamp and the results of the Awethentigreat authentification. This morning I learned that Vestiaire has refused my refund request and relisted the fake shoes on my seller page. When I contacted Vestiaire, they said that they have already given the seller the payment and so I cant get a refund. Note that this was an "Expert Seller" on vestiaire, and the Seller still has this badge. I have just closed my Vestiare account. Most of the time, things work fine, but if you get a counterfeit item, Vestiaire isnt going to refund your money. The customer service is awful. I lost 120 euros, which is bad, but please be careful if you buy something really expensive on this site.”

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Posted 1 year ago

“Beware as a seller! VA take much too long to resolve issues. I shipped an item to a lovely purchaser and it was delivered 10 days ago to the incorrect address and VA still have not resolved this issue. Appalling customer service. Constant line is that they'll resolve within 48 hours. And still they haven't. Will avoid from now on.”

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Posted 1 year ago

“They have suspended my account saying I’m selling counterfeit goods which is 100% not true. Don’t buy from this site they have no experts that they claim to have. This site is filled with fake jewellery from aliexpress…if it has a S925 stamp on it o wouldn’t buy because it’s usually all fake from China. I added photos of a ring I found on Vestiaire collectives profile and the same ring is on aliexpress, same photos.”

Vestiaire Collective 1 star review on 18th July 2024

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Posted 1 year ago

“completely dysfunction with extremely incompetent service. Beware.”

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Posted 1 year ago

“I bought a pair of pumps which were supposed to be pretty new ( said the description). I received a pair of very used shoes and VC refused me to return them to the vendor and refund me. Very bad company, not serious. Be careful!”

Vestiaire Collective 1 star review on 17th July 2024

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Posted 1 year ago

“I was sent the wrong dress, honest mistake by the seller. Vestiaire refused to send me a return label (to this day, 3 days later) although the seller acknowledged the mistake. I was visiting the UK for a wedding, not only I ended up with no dress, I had to leave the country with the wrong one because Vestiaire was unable to give me a solution. So far they have not refunded me or told me anything but that they are investigating. Avoid at all cost. In Vinted if this happens, in 3 minutes you can print your return label.”

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Posted 1 year ago

“I purchased a tennis dress and paid extra for it to be delivered to my home. As it happens, I was home all day when the alleged delivery was attempted and certainly no delivery service turned up. My CCTV confirmed this. I was told to collect the item from a collection point which is 40 minutes from my home. I then contacted the seller, the delivery company and Vestiaire. The chat box assistance was disgraceful. A £15 voucher was offered (and refused) to be used against a future purchase. I was told point blank that no refund would be given despite me paying for a service which was non-existent. It is impossible to email the company using their site. The chat box remains unanswered. I will never use them again. I had to pay for a taxi to take me to the collection site. Appalling.”

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Posted 1 year ago

“Been loyal customer for many years I’ve bought many items and sold. I never completed sale elsewhere In attempt to explain to brand new seller that I cannot share certain details. My messages got banned and hers did not. It’s always good to check legitimate items and asking to know brand new sellers is nothing wrong if I am not buying this from her elsewhere. Which I also tried to send offer to seller to complete sale but I can’t as I am banned . This was not worth the effort. They won’t review or reconsider situation. lost a customer that enjoys buying and selling. The visual inspection of authentification is not enough given how many super fakes there are.”

Vestiaire Collective 1 star review on 7th July 2024

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Posted 1 year ago

“Bad people, bad service! Don't use it! I bought a pair of pumps which were supposed to be under excellent conditions and I received them very used, with a half rubber sole added by the vendor. Asked VC to return them, they refused!”

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Posted 1 year ago

“WARNING; Despite the item being ‘authenticated’ by Vestiaire, what arrived was not the same as what was advertised in the seller’s posting. And after 10days of trying to get any response from Vestiaire, nothing. BEWARE; if there is an issue with your item there is nothing you can do. Their ‘Contact Us,’ is an automated chat-bot. ADVICE; use EBay (where most to the products are also listed) and if there is an issue you can contact EBay and even….speak to someone. AVOID THIS COMPANY!!”

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Posted 1 year ago

“Awful company. Made over $4000 in my first purchase. When I went to purchase again, my account was suddenly shut down after “being reported” by a seller when asking a question about a bag. No explanation. No reason. No reversal. Super super dodgy. Customer service not there, and only “apologisies for the inconvenience “. DO NOT USE!!!!”

Vestiaire Collective 1 star review on 4th July 2024

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Posted 1 year ago

Vestiaire Collective is rated 2.0 based on 723 reviews