Name: Vestiaire Collective
Rating: 2.79

“Extremely Disappointing and Inconsistent I’ve had a very frustrating experience with Vestiaire Collective. I listed an authentic Jacquemus bag (Ref. 57171748) with all the required details, only to have it rejected without a clear explanation. What’s worse is that this isn’t the first time—the exact same thing happened with a Jacquemus T-shirt (Ref. 54431278), which was initially refused, then later approved and sold after I re-uploaded it. It passed their so-called “verification” process without issue. Vestiaire claims items are verified after being sold and physically inspected. Yet they’re now making inconsistent calls based on photos alone, without giving sellers a chance to prove authenticity properly. This is unprofessional, arbitrary, and unacceptable. I’m extremely disappointed and feel disrespected as a trusted seller. If you value your time and credibility, think twice before listing with them. I will be sharing this experience on every platform I can.”

Helpful Report

Posted 1 year ago

“Too good to be true. One item had a piece missing which wasn't mentioned in the description (an Otazu necklace). The Max Mara bag did have faults but it was sold with a status of 'good' and yet one of the bits of metal from the strap broke off mid walk. Turns out the bit of metal was rotten through. One item which was authenticatie by them, still seems good. Lesson: fraudsters will be fraudsters to make a quick buck. Vestiaire Collective does its best to help.”

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Posted 1 year ago

“Ordered my first item with a welcome discount. It vanished. No delivery, no update—just magically returned to the seller. Vestiaire’s response? A shrug in email form. “No reshipment. Please relist.” Ah yes, the famous customer service strategy: do nothing and hope the problem goes away. Neither buyer nor seller did anything wrong, but both were tossed back to square one. Their system runs like a Kafka novel—confusing, circular, and designed to exhaust your will to shop. Trying to reuse the first-time coupon? Be ready to send screenshots, chase support agents like ghosts, and receive conflicting replies. Eventually, after enough pestering, they cave. But only because you’ve outlasted their indifference. Shopping here feels like doing unpaid work for a company that actively resents your presence. Use Vestiaire Collective if you enjoy solving mysteries, arguing with bots, and being treated like a glitch in their matrix.”

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Posted 1 year ago

“I’ve been a responsible buyer and seller on this platform for over two years, with dozens of successful transactions. Unfortunately, despite my long-term use, every time I’ve encountered an issue, the customer support has been consistently inadequate. Expect to go through multiple chat conversations, with frequent changes in the support team member responding — each time having to start over and re-explain everything. There are no telephone numbers, no email contacts, and absolutely no way to escalate your case to a senior representative. The only option is an inefficient chat system. There have been several frustrating incidents: A brand-new Moncler ski jacket, bought directly from the official store and complete with tags, was rejected during authentication. I had to reach out to the retailer and request proof of purchase just to confirm its authenticity — they were baffled, and frankly amused, by the platform’s decision. A luxury Celine bag arrived crumpled in a box, folded without any filler or protective inserts. The warehouse packaging is shockingly unprofessional for high-end items. Most recently, I received a pair of poor-quality sunglasses. When I reached out to report the issue, the platform refused to contact the seller or offer any form of compensation. That was the final straw. Overall, the customer service is simply poor and not what you’d expect from a platform that handles high-value items. If you’re considering where to buy or sell, I strongly suggest exploring alternatives.”

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Posted 1 year ago

“REALLY BAD service of authentification. I ordered a Dolce & Gabbana Dress which got authentified as ok (I paid for this service). It arrived in poor state with a non original zip. I tried to talk to them, they just refused my opinion and wouldnt refund me. They dont reply to my emails. BAD SERVICE-NO COMMUNICATION-NO RESOLUTION”

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Posted 1 year ago

“Incredibly disappointing treatment of loyal customers. I have sold and bought on Vestiare for over 10 years but received a bag (pictures attached) described as very good condition which clearly doesn’t meet a single requirement for very good condition according to the company’s own guidelines. They are refusing to refund me and lying about how refunds work. I will be closing my account.”

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Posted 1 year ago

“I purchased two products from the Vestiare Colectiv website and was extremely disappointed. The items I received are cheap replicas, in very poor condition, with obvious stains and tears—issues that were not mentioned in the original description. This shows a complete lack of transparency. I tried to return the products, but was told that returns are no longer possible, and the customer service is unhelpful and uncooperative. I feel cheated and strongly advise everyone to be very careful before buying from this site, as you risk receiving counterfeit or severely damaged items with no option for return. I believe this site seriously damages consumer trust and harms the integrity of the brands it promotes.”

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Posted 1 year ago

“Horrible! Do not use this site if you do not want to be left without things and without money. Very expensive and terrible service. I sold absolutely new and original Hermes sandals, parcel was delivered and left by the courier at the door and the courier took a photo and of course the parcel was stolen. Perhaps the buyer is lying saying that the parcel was stolen. But in the end they canceled the fact of delivery and refuse to pay me money. They say that they need to figure it out and it can take up to 30 days. Having no legal basis for not paying me money, because I fulfilled all the terms of the contract and the parcel was delivered. In the end, I have no money and no sandals. Disgusting! I will never use them again!”

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Posted 1 year ago

“Appalling returns process. A Tissot watch was delayed and wouldn't arrive in time so I asked to cancel. This was not possible given they are private sellers - fair enough - but they offered to relist it for free instead which I agreed to. They then did not relist it and when I contacted them subsequently to check up on this they told me this was not possible as the time period had expired.”

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Posted 1 year ago

“Misleading Discounts & Unfair Return Policy – Avoid! I had a very disappointing experience with Vestiaire Collective. They advertise discounts (e.g., 15% off) without clearly stating that there’s a cap (£40 max), which is extremely misleading. You only find out after going through the checkout process, wasting your time. Additionally, their return policy is unfair—they only allow returns for items bought from “professional sellers.” If you buy from an individual, you’re stuck with the item, even if it’s not as described. I received something that looked noticeably different from the listing, but because it wasn’t from a “professional seller,” I had no option to return it. Between their deceptive promotions and restrictive return policies, I would strongly advise against using Vestiaire Collective unless you’re willing to take the risk of being misled and stuck with an item that isn’t what you expected.”

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Posted 1 year ago

“Absolutely ridiculous company! I sold a watch which was lost by their courier and I was never compensated. And now I have a bag that was returned by the buyer - even though it was in good condition and no faults at all - and 5 weeks later I have still not received the bag back! Dont deal with them - its an absolute nightmare!!”

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Posted 1 year ago

“I bought a skirt that was listed by the seller as "Never Worn". Under Vestiaire Collective's description of Never Worn, the item is almos like new. When I received the skirt it was damaged, the fabric with white spots throughout, a tear on the inside waist seam, wrinkled and an absolute mess. VC sent me a label for return after posting the photos of it and they refused my Refund request, have not been forthcoming at all and flat out claim the seller's photos were compliant, refusing to admit that the Never Worn Condition was anything but compliant. Very disappointing experience, they cahrge a fortune for vetting the items and this is what you might get, someone in a bad mood deciding to refuse you a refund on an item that is not complying with their seller guidelines. Horrible. Beware. Never ever again buying from VC.”

Vestiaire Collective 1 star review on 20th February 2025

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Posted 1 year ago

“We brought 2 pairs of shoes. They both came perfectly packaged. Everything was simple and straightforward. I will definitely be ordering from there. The trick it to only buy new or new with tags. Love it so far!”

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Posted 1 year ago

“If I could give them zero star, I would. I sold an authentic LV wallet and when it made it to their warehouse they rejected my item saying it didn’t meet to their standards for the engravings/metallic parts/fasteners and they couldn’t even be more specific about it! The best is yet to come, I had to pay $15 just to have them ship it back to me otherwise they would destroy the item if it wasn’t claimed within 6 months! After doing so, the item was authenticated through real authentication and I sent the info over to them and they still denied my claim. I was requesting my $15 back since I was at no fault and they couldn’t own up to their mistake.”

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Posted 1 year ago

“I was trying to purchase but after see all those terrible reviews I will never ever shopping from vestiaire!”

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Posted 1 year ago

“Total joke, somebody bought an expensive item and the address looked totally wrong, seems to go to a Hotel in Poland, so I googled the address and the name of the hotel, it doesn't exist, contacted customer service, after letting me wait for ages they told me to send because if I cancel I get bad feedback and if it can't be delivered they have a department who deals with that. Well, the problem is that I am shipping from the UK, so I will have to pay customs and return postage for my own item. I did point out that the address does not exist, same answer "Send or cancel, if you cancel your account will be negatively impacted!"”

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Posted 1 year ago

“They are never on time. If you want to buy present for somebody buy it one year before then maybe you will get your items on time! Now second time I buy at them and for zure the last time.”

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Posted 1 year ago

“Customer service is terrible. They are not ready to help you, sending generic messages etc. They also provided wrong information about my sold item which lead me to sell it and then I earned less money then they informed me. After that, his colleague did nothing to help but only said “ I am sorry for my friend giving you false information “and that was it. So be careful cause if you will have an issue with anything nobody will help you. Don’t sell your items there, that can’t be trusted.”

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Posted 1 year ago

“Do not buy from this site. The description of all items do not match. Dust bag was suppose to be included wasn’t in the package. I returned the item and received a return slip because the agent agreed the item did not match. Then after waiting for 7 days they refused the refund they have placed the item on my account to sell. Then they want more fees to deduct from me from if it gets sold. Seriously this company is making money just doing this. The Chatline are not helpful at all stopped the conversation.”

Helpful Report

Posted 1 year ago

“Horrible company, STAY AWAY if you’re in the US!!!! No buyers protection!!!! I was a first time buyer (and last) on this platform, my dream coat went on sale for a great price and I jumped on it. The site said they offer a 10% first time buyer discount, use welcomevc code. The total reflected a $35 shipping and that’s it. Then I put my address in and it asked how I want to pay, I chose Apple Pay and after I clicked pay I noticed I was charged around a $1000 more than expected. Firstly I only got $50 off instead of 10%, I got charged a $210 tax and $580 in import fees. I immediately contacted the seller asking her not to ship because I have to figure out what these charges are and then talked to customer service, they did not offer any help! They told me only the seller can cancel an order to message her and they were sure the seller would cancel, why can’t they contact the seller? I’m sure they have a phone number for the seller! Since I have dual citizenship, I asked the rep to change the shipping address to my European address and refund the Vat charge and she said there is no way to do that. Why not? Item hasn’t been shipped yet and even if it was, it was shipped to their “authenticator” for physical review, they can ship it to anywhere from there! But the answer was no! I hung up and messaged the seller as that’s the only way to contact her and asked her to cancel the order. She didn’t reply and an hour later I got a notification that the seller shipped! If she got a notice that she sold her item, she got a notice about my messages too, she ignored it to make a sale! I have been fighting with the company since with no resolution. I’m going to dispute the charge and at this point I don’t even trust the authenticating process, nor the sellers description. Oh and on top of it the site says free returns within 14 days, shipping is on them but then it says only from professional sellers… meaning if you’re not satisfied with your order you are screwed!”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email

Vestiaire Collective Reviews