Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.50

1.5 Rating 1,388 Reviews

12 %

of reviewers recommend Vestiaire Collective

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Metrics

1.5

Based on 1,388 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 4th May 2025

FrancisOlivia 771 At Gmail. Com

Vestiaire Collective 1 star review on 1st March 2025

Lady Karen Daly

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

379

Anonymous

Anonymous // 01/01/2019

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“They charge Australian customers “duties and customs” fee when none are payable to the government on the purchase. When questioned, I received a series of bizarre responses, claiming it was all kinds of things- VAT, GST, handling fees for the fees. At one point they promised to pay some of it back to me after purchase. This is fraud.”

Helpful Report

Posted 9 months ago

“I don’t want to pay to authenticate an item $28 when I know it is real it should be optional”

Helpful Report

Posted 9 months ago

“Be cautious when sending expensive items to Vestiaire Collective. There is a significant risk that their "quality check team" may damage your items during inspection and then claim the item was received in that condition. I sent a brand-new jacket valued at €2500, with the tag still attached. After their quality check, they reported a loose button. I sent them photos of the jacket prior to shipping, showing no such issue. After a three-day investigation, they claimed the button must have come loose during transit, which didn’t make sense. The only way the button could have become loose is if it was mishandled during their rushed inspection. They even refused to provide video footage to support their claim that the button was loose when the box was opened. As a result of their error, my sale was canceled, I received a negative review, and the jacket was returned to me with the loose button, which I had to repair myself. Be very careful when sending valuable items to them, as my experience shows they can be unprofessional and may not take responsibility for their mistake.”

Helpful Report

Posted 9 months ago

“So unprofessional support, the worst customer service!!! Never work with them!”

Helpful Report

Posted 9 months ago

“I have had some luck selling and buying there. My issue is with the USER INTERFACE. It is absolutely ATROCIOUS! You cannot even search for your items for sale. You have to scroll, sometimes and mostly if you have more than 10 items, I have about 100… There is no search function for sellers! And to top that off, it refreshes every time you're done editing one. So you must scroll again and again… You also cannot edit your pricing! You can only lower the price of your items. Even after it is approved to sell...you would have to delete it and relist it and wait for it to be reapproved..its just so annoying and slow! I realllllly wish they would take ANY CLUES from other selling sites and see how much cleaner the experience is! I would list WAY MORE if it was easier to list items and edit them. YOU ALSO CANNOT EDIT DESCRIPTIONS once listed”

Helpful Report

Posted 9 months ago

“I sold a vintage Omega watch at Vestiaire Collective with an Automatic movement. The sale was CANCELLED because their Experts after "inspecting" the watch determined the watch needed a NEW BATTERY!!!!! Who are these "EXPERTS"????”

Vestiaire Collective 1 star review on 3rd September 2024

Helpful Report

Posted 9 months ago

“Extremely poor service. Bought a bag including "quality check" by Vestiaire. Bag arrived not as promised (no tags, not new etc). Vestiaire doesn't even care. They refuse to at least refund the 15 Euro fee they charged for the quality check (which they did not do at all). Communication with a Chatbot, poor service.”

Helpful Report

Posted 9 months ago

“I was so disappointed with my experience shopping at Vestiaire Collective- I bought an expensive Chloe bag and felt reassured doing so by the advertised by the "expert's team review of items". The bag arrived and was badly damaged and not as described. I provided pictures and when I sent the bag back for inspection I was told there was nothing wrong with it and as described. So so disappointed and would never shop here again. Please be careful not to make the same costly mistake as I have done”

Helpful Report

Posted 9 months ago

“I was banned from all chats for asking the customer where is she from. This unleashed hell. Their chat bots are saying the same thing, no matter what I'm asking. "48 hours, have a great day." It's been 3 days now, still banned, their "customer service" said "we decided 48 hours haven't passed yet." I'm unable to talk to any of my customers, losing sales and patience. Stay away if you can, the worst customer service I've encountered in my life. As soon as I sell my few items I'm out.”

Helpful Report

Posted 9 months ago

“They sent a payout of mine to a closed account and now they won't pay me for the item I sold. The bank has that the money was sent back to them but they will not help me or pay me, they just ripped me off!!!! I've been trying for months to get paid!!!”

Helpful Report

Posted 9 months ago

“I sold an item on Vestiaire. The buyer claimed that they did not receive the item although it had been allegedly received. I sent proof of postage and therefore, they investigated. Today I realised that the “sale was cancelled” with no email and no explanation whatsoever. I emailed the customer service and 6 hours later no replies (although they said they were looking into my -second- enquiry and they would get back to me in “minutes”. So no explanation, no refund nothing… Know that those people charge huge amount of fees to the seller and to the buyer too. The price that the buyer sees is NOT what you see as a seller. So you regularly get messages from buyers who want to buy let’s say your item and send an offer at £100 when your full price is at £90. THE CUSTOMER IS SHOCKINGLY UNHELPFUL. And I had countless issues with them.”

Vestiaire Collective 1 star review on 21st August 2024

Helpful Report

Posted 9 months ago

“Their editing program totally messed up the picture, it made it look like the item was torn, customer service refused to do anything, apparently all done automatically. No choice but to delete the item and upload again, then the killer, now they can't authenticate it, the same item, and they claim to be experts? I wonder in what? Shady company”

Helpful Report

Posted 9 months ago

“They are totally ridiculous, I removed an item to list it again with better pictures as their stupid editing had removed most of the dress and made it look like it was a top in the 1st picture, so I listed my item again, all of a sudden the total incompetent banana peelers they claim are experts could not verify the authenticity of the dress. It is now the 3rd time that it happened. Are they all just dumb or super incompetent? This site is turning into a total and utter joke”

Helpful Report

Posted 10 months ago

“I sold an item to a customer. Then two minutes later I sold another one. I packaged and posted them only to discover one of the items had been deleted from my sold messages. It was showing as still for sale in my account!!! So the customer paid for one item and got the other item for free!! Total scam!!! I reported it and never heard back from VC! When I tried to contact the customer there profile had gone blank and they didn’t exist!! Somewhere someone is enjoying a very expensive item for free!! I guess it’s but one get one free!!! DO NOT USE THIS APP!!”

Helpful Report

Posted 10 months ago

“I bought a Chanel wallet from them. I was not aware of their buyer protection policy. The bag was marked delivered but I never received it. They asked for my ID, a written statement, and etc. I provided all the info and they asked for 7 days for investigation. Must be a joke on their end. No follow up emails from them until I messaged on the last day. They came back and said there’s nothing they can do. There was no insurance on the expensive item and no tracking proof that it was delivered. DO NOT SHOP FROM THIS SITE. Horrible customer service and policy.”

Helpful Report

Posted 10 months ago

“They keep rejecting authentic items with pictures of all details, labels, tags e.t.c. Meanwhile their website is full of cheap and ugly looking Chinese copies. How is it possible?”

Vestiaire Collective 1 star review on 8th August 2024

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Posted 10 months ago

“Never got paid for an item i sold. Customer service refused to refund me.”

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Posted 10 months ago

“Bad serwis.Customer helpless.They still my money and item!!”

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Posted 10 months ago

“The worst customer care ever. The team who “check” what items will be uploaded for sale is either blind or totally careless so customers can loose their money when they buy something and afterwords want to resell it.. When they dont like what you are saying they just… deactivate your account!”

Vestiaire Collective 1 star review on 6th August 2024

Helpful Report

Posted 10 months ago

“This is the worse company I ever dealt with! Do not use! They claim they sent an item June 9th. It’s August 5 and 5hey continue to. Lain “it’s on its way” and refuse to issue me a refund. I have contacted the BBB of NYC to help me get my money back. I can send communication if requested which is more than 20 pages! Awful!”

Helpful Report

Posted 10 months ago

Vestiaire Collective is rated 1.5 based on 1,388 reviews