Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.95

2.0 Rating 723 Reviews

24 %

of reviewers recommend Vestiaire Collective

Company Reviews

Metrics

2.0

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective 1 star review on 8th September 2025

Elif K

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

140

Anonymous

Anonymous // 01/01/2019

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“Works great so far”

Helpful Report

Posted 1 year ago

“I had a deeply disappointing and frustrating experience with Vestiaire Collective. From the moment I signed up, I encountered significant issues that reflect poorly on their customer service and overall management. Despite providing all the necessary proofs of authenticity for my items, my account was inexplicably deactivated. I reached out multiple times seeking clarification and assistance, but the responses I received were shockingly disrespectful and unprofessional. The customer service representatives responded in a monotonous manner, often forwarding generic messages that completely ignored my specific concerns. What is even more troubling is the lack of transparency and the discriminatory attitude displayed towards me. They failed to provide any valid reason for the deactivation of my account, and their dismissive responses made it clear that they had no interest in resolving the issue or respecting me as a new user. This experience has left me feeling mistreated and discriminated against. Vestiaire Collective’s handling of my situation has been nothing short of appalling, showcasing their lack of respect for customers and their unwillingness to provide adequate support. In conclusion, I would strongly advise against using Vestiaire Collective. Their customer service is the worst I have ever encountered, marked by rudeness, a lack of transparency, and discriminatory practices. They need to make significant improvements to their approach if they hope to maintain any credibility and trust with their users.”

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Posted 1 year ago

“I declined a low ball offer, pointed out that I mention this is my lowest price and that my offers are switched off, the other person then proceeded to racially abuse and threaten me (she has no picture, I have a picture up where it is obvious that I am fair skinned and strawberry blonde), several of her messages were deleted by the system, I can only assume due to the profanities she used, her new approach was misspelling profanities, I blocked her, she moved on to another item and opened a chat there, again with insults and threats. I reported her as it was really getting to me, the app was constantly letting me know somebody had asked "a question" and I really didn't enjoy the gutter language of said person. I sent it with the required screen shots, as a result I got the same copy and paste message over and over about how to report, I replied I had reported it, they kept sending them and telling me they would close the issue should I not reply. So I did it again, they told me that they already have it and why I opened a separate chat (because they told me to) and now my chat is blocked. So I assume that Vestiaire stands with people who utter threats and abuse, what a lovely company.... I would like to stress, I have not once used profanities, I have asked this person repeatedly to leave me alone, yet I am the one who is banned from chat!”

Vestiaire Collective 1 star review on 3rd July 2024

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Posted 1 year ago

“Bought several items from different sellers on this site. I have only ever received one. The sellers usually cancel days after payment is processed with no reason. Vestiaire Customer Service are useless. These sellers are allowed to keep their accounts as if nothing has happened, so there is no penalty for withdrawing sales after they have taken place. Have seen the same items subsequently re-listed at higher prices, again, with no penalty to the seller. What is the point? Avoid.”

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Posted 1 year ago

“I sold something, buyer reported an issue, I couldn't understand what it was but I got a totally different item back, basically a no name t-shirt instead of my Valentino shoes, they do not even reply. Then I declined a low ball offer, I got abusive messages and threats, I did contact VC, they lied to me that they tried to call me (no, really not) and how they take care of it, while I am still getting abusive messages, I can only block the person on the item, they then move on to the next item”

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Posted 1 year ago

“If I could give a negative number I would. I ordered two pair of earrings on May 19th. The first pair - Lanvin clips - arrived with the stone detached from the earring. I started the refund process immediately and it is excuse after excuse why they won't refund. The second pair arrived June 11th, 23 days later. I was not home at that time; but opened them and didn't see anything wrong. Traveled again. Took earrings out of box to try on and felt that the stone had a chip. After multiple emails (they won't respond unless you contact them via their website and then you have to respond to one of their emails or they reject your communication; also phone always rings busy). Tonight I tried a live chat. The person on the chat looked at the original post and said that he could see the earrings were damaged in the original photograph. Well I couldn't and they had rated them Very Good Condition - no material damage, missing pieces or odor." Their solution - resell damaged goods through their website. Are you kidding me? I have filed a complaint with the Consumer Complaint division of the Attorney Generals office in my home state; with my credit card company and am adding reviews where ever possible to warn others off this site. Sent complaint letter to their CEO as well. Completely horrible service as many other reviews have stated;”

Vestiaire Collective 1 star review on 28th June 2024

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Posted 1 year ago

“Ive never had a problem with them and Ive ordered several times.”

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Posted 1 year ago

“I am extremely disappointed with Vestiaire Collective. I bought running shoes from them, but they disappeared with the delivery company, Evri . Trying to get in touch with their customer service is a nightmare—they take 4-5 hours to reply, if at all. I requested a refund, but they refuse to process it and say they'll get back to me in 30 days, which is completely unacceptable. Their service is so poor that I’m deleting the app and will never use it again. How can a company like this still operate in the United Kingdom in the 21st century? If I could, I would give them a zero-star rating I do not recommend this app to anyone. Save yourself the trouble and avoid Vestér Collective. I still haven’t received my order which supposed to arrive on 17 of June as a birthday present for a cancer patient”

Helpful Report

Posted 1 year ago

“I bought a dress made by Maje from a profile on VC. The dress was clearly fake low quality stitching and uneven cuts, but VC deemed it real after return and I could not get a refund. I only had two choices either get the dress back or have VC resell it which I find irresponsible”

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Posted 1 year ago

“I was delivered a damaged dress. they refused to handle my problem, because I was not complaining within 3 days. this is ridiculous and against European laws. seems like they don't care.”

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Posted 1 year ago

“NEVER again will I purchase form this company. They state a return policy that allows for returns if purchase is from an expert seller, tried to do a return and they denied it. I even have photos from the day I purchased showing it was listed as an expert seller. Not a trustworthy company in any way!”

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Posted 1 year ago

“I sold my earrings, but item was lost by Royal Mail. Although Buyer got a refund straight away. I ended up with no DOLCE GABBANA earrings no money. After month of back and forth with Customer Service they wrote this email for me : I am coming back to you regarding your Earrings under reference : 43303068 and the investigation we opened with the carrier. Following a thorough investigation with the carrier, they have denied responsibility for the issue, thus, we are unable to provide payment in this particular instance. I understand that this news may not be what you were hoping for, but please know that our decision aligns with our company's policy regarding disputed deliveries” I’m follow the rules, they choose Royal Mail 48 h without insurance. They must have choose next day delivery with insurance. I HAVE NO EARRINGS FOR COST 900 EU !!! AND NO MONEY. They washed the hands. I deleted my all sale never selling here again. And I will report them. No one can do this with no one! Be very careful with them.”

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Posted 1 year ago

“Very easy process and lots of products available”

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Posted 1 year ago

“Never sell through Vestiare Collective with an authenication request from the buyer that requires you to send your product to France. Things get ‘lost’ there quite often; packaging open, product gone. VC provides the shipping labels and thus payment to the carrier and is thus responsible for loss, but they send automated emails and don't reply. Don't do it: rogue mentality there. It cost my €550.”

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Posted 1 year ago

“Firstly, I purchased some wonderful boots. They arrived beautifully packaged and as I expected. When there was an issue with another purchase, it was dealt with immediately and with grace. Bravo! 🎶🎵🎼🎵🎶🎼🎵🎶🎼🎵🎵🎼🎵🎵🎼🎵🎼🎵🎶🎶🦋”

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Posted 1 year ago

“Great concept of trying to be more eco-friendly by letting people re-sell their items but comes with a massive hole. I bought an item and bought it on good faith from the seller via Vestiaire based on the pictures and descriptions. What I received was not what was described. There were disclosures about the state of the bag and it was described as very good. Sadly this was not the case when I received the bag with worn out leather, frayed ends and all round the bag wasn't in great condition. I contacted Vestiaire to try and resolve this and I was shut down in 5 mins and told 1. They couldn't do anything about it 2. That I could not speak to someone more senior. The only solution they could offer me was to re-list the bag for no selling fee. Not what was expected considering this was my first purchase from them. I won't be purchasing using Vestiaire again and would urge you to double/triple check the pictures and items to see what you're actually getting. I have had to contact my credit card company to try and resolve the matter meanwhile I am hundreds of £ out of pocket.”

Helpful Report

Posted 1 year ago

“DON'T BUY HERE. Recently, I ordered a Gucci bag through Vestiaire, but upon receipt, it was immediately apparent that it was fake. Despite paying extra for an 'additional check', I received a report stating there were further flaws, but I believed I could fix them myself. Once received, it was glaringly obvious that it was a fake bag. I noticed it right away, as did everyone around me. Even the brand inside the zipper was unfamiliar to me. The leather is fake, with loose seams and other shortcomings. I contacted Vestiaire immediately, and they sent me a return label. After a second check, they again claim the bag is genuine and intend to resell it under my name. I would then be responsible for all additional costs. This is truly unbelievable. You wouldn't expect this from such a well-known website. I've also asked friends, and they've had similar experiences. So, be extremely cautious because once you've placed an order, you've lost your money.”

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Posted 1 year ago

“Account suspended immediately after signing up? I downloaded the app from Google Play store, I created a new account using my phone number and email address. As soon as I entered the SMS code to verify my account, the application logged me out and said "Account Suspended" This is the first time I have ever tried to use this website and have no idea why my account was immediately suspended. I did not even have a chance to log-in - as soon as I pressed "Verify SMS code" it suspended my account. I emailed customer service but still no reply.. Is this even a real website? Was anyone able to actually create an account?”

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Posted 1 year ago

“My jacket was a great price , arrived quickly and the quality check made me feel really confident. I will be back again.”

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Posted 1 year ago

“Very positive seller and the item are according as the description on the website, thumbs up for seller and Vestiaire personal handling with very well packed and I received in good shape! Will give a star to Vestiaire and will back to shop again soon!!”

Helpful Report

Posted 1 year ago

Vestiaire Collective is rated 2.0 based on 723 reviews