Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.95

2.0 Rating 723 Reviews

24 %

of reviewers recommend Vestiaire Collective

Company Reviews

Metrics

2.0

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective 1 star review on 8th September 2025

Elif K

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

140

Anonymous

Anonymous // 01/01/2019

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“Had an issue which was not resolved unfortunately absolutely no customer service and care a customer bought 3 items separately and they sent me the same shipping invoice for the 3 different products have mentioned to one of their useless customer care person which told me it’s ok send them all. Now only one has been sent according to their platform and not 3. Have lost 2 items. Will definitely never use them again”

Vestiaire Collective 1 star review on 16th April 2024

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Posted 1 year ago

“Terrible customer service, they had me on the chat for over an hour without any resolution, waiting endlessly and providing me with broken links. Never experienced such inconvenience before!”

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Posted 1 year ago

“I've sold my bag and asked VC if they're ok that I'll arrange an international shipping while I'm on a trip. There was no response from their support for days so I've shipped the bag. I was doing this before and it was fine. When manager got in touch with me he confirmed that it's ok. Then all the fun started. I've notified VC immediately and provided receipt and already working tracking number via email and chat. Also I confirmed in my profile that bag was shipped. 3 of the managers confirmed that they marked in system that bag was shipped and put extended time for shipping so I have "noting to worry about". Couple of days later the sale was canceled without any reason. Today is day 8 when I'm waiting for their reply. I've sent over 35 emails, more than 40 messages in chat. Tried to call, texted on IG, commented on IG, put stories on IG - and nothing. The only thing that I receive is email claiming that my case is open and previous manager will be in touch. And NOBODY I mean NOBODY gets in touch. I start to have a feeling that the only way to get their attention is to bring them to the court. Extremely disrespectful attitude towards customers.”

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Posted 1 year ago

“Hey I bought some shoes that were fake Vestiaire said they are going to refund me, I’ve been waiting and still no refund”

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Posted 1 year ago

“They sent a Hermès carré ("très bon état") with a huge yellowish spot. As I was on holidays I complained after 4 instead of 3 days and they refused to solve the matter. When enlarging the photo the seller had posted one can see the spot perfectly. They even said the scarf was examined by an expert bevor sending it to me. Either they are lying or incapable. Anyhow, their customer service is unfriendly and incompetent. Beware !”

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Posted 1 year ago

“Bought a pair of Golden Goose trainers a couple of years ago and re-sold on Vinted to be told (very embarrassingly) by the buyer that they are fakes. Messaged VC and it's just absolute nonsense on the chatbot and impossible to make progress with a complaint. I feel like VC has gone massively downhill in the last couple of years and would now say AVOID AVOID AVOID.”

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Posted 1 year ago

“I have now used most preloved platforms as both a buyer and seller and believe that Vestiaire is by far the best. As a seller, I’ve been very happy with the process and revenue received and as a buyer, I’ve found many vintage gems at reasonable prices, all supported by warm and responsive customer service. I’ve also found the community most helpful and friendly. In over five years trading very regularly on the site, I have only ever had one concern about authenticity, which was addressed seriously, timeously and expertly. I recommend the Consignment Service if you are short of time and/or capacity to manage listings.”

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Posted 1 year ago

“No customer service even when dealing with £4000 items. Avoid.”

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Posted 1 year ago

“Users friendly”

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Posted 1 year ago

“Terrible customer service. Their authentication process is faulty and worst of all they cannot tell you what to do differently to correct issues. All of my items were purchased directly by me brand new from original boutiques I have no doubt of authenticity. I provided receipts, bar codes however still rejected with no explanation. With a system this faulty I can only think there will be other issues too. the arrogant customer reps only augment the issue.”

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Posted 1 year ago

“Thank you I received my shoes I was very happy with them and very happy with the experience I thought it would take a lot longer to process and receive from Europe to Australia but was quicker I was abit apprehensive as I had never heard about this website before I will definitely but again communication on tracking website very good thank you”

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Posted 1 year ago

“I have been selling with vestiare collective for years. I made them a lot of money but i’m done with that now! I shipped my vintage fendi croissant bag for authentication and the item got refused. They have someone who had no clue about vintage fendi bags!! They have the same fendi bag multiple times on there site!! Now they are asking me to pay 15€ to get my authentic bag back??? What’s wrong with u! Get your authenticators a proper eduction! You will send my bag back and i will file an official complaint”

Helpful Report

Posted 1 year ago

“I sold my item and shipped it per instructions, but the buyer never collected their package and ignored my messages. After two months, the package was returned to me but UPS charged me €25.99 for the return shipping and Vestiaire refused to cover the expenses. I also didn’t get paid as the buyer has to inspect the received goods first, before the payment is processed. Why to penalize the seller if a buyer changes their mind after the sale?”

Vestiaire Collective 1 star review on 3rd April 2024

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Posted 1 year ago

“They are a great place to sell and buy real designer items. I like their app usability and functionality too.”

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Posted 1 year ago

“So professional, I have complete faith in Vestiaire and their processes”

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Posted 1 year ago

“Loved my purchase and the service, thank you ☺️‼️”

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Posted 1 year ago

“Misleading words and set up, not a real customer support, they read scripts to your problem.”

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Posted 1 year ago

“STAY AWAY FROM THIS COMPANY. I bought here Valentino Garavani sandals in "very good condition". The sandals were inspected by Vestiaire quality control team and they even attached their label to it. Once the shoes arrived they were a bit small and Vestiaire offered the solution to resell them, which I did. Once the new buyer received the shoes she complained for no reason as the shoes were as described with all labels attached. However, Vestiaire accepted the complain and the sandals returned to me. Once I wrote to customer service, George R who works there, completely ignored my messages and never replied (for 2 days now). Once I asked them via email to send the sandals to them again so they can see that they are the same condition as described, with all Vestiaire tags attached, they simply ignored this. This has nothing to do with money, it is about DISRESPECT that this company shows towards its Buyers and Sellers, it is about customer service that does not exist, it is about the fact that they take very high provisions from sellers and now even additional provisions from Buyers and they offer nothing in return. They are completely INCAPABLE of handling the direct shipping options as it is easier for them to accept all possible complains instead of dealing with any situation at all. PAY ATTENTION THAT ALL POSITIVE COMMENTS HERE ARE INVITED ONES, while all other, REAL COMMENTS, are actually negative experiences from their Buyers and Sellers. A shame.”

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Posted 1 year ago

“I'll try to give you the short version. I Purchase a fendi sandles and authenticed just to make sure, just to have it not being delivered to me, by fedex. The carrier either delivered it to the wrong building or just flat out took my shoes. I asked them many times to fill.a claim after fedex confirmed that my package was delivered to the wrong place. This website has been giving me the run around since Feb 4th. I sent them all the information they needed and everytime I communicate with them via text( they don't have a valid phone number here in the USA) and everytime they assure me that it'll get resolved. Every time I communicat with a representative they gave me some different answer. After all this time I get a message via email that the issue can not be fixed. With the company and the carrier denied my claime. Now, I have no sandles and my money is gone. This company is based in Paris and big time fraud. My next email will be to the better business bureau.”

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Posted 1 year ago

“Horrified by my experience with their “customer service” team. There is no service provided to customers, no concern or care, and no ability to problem solve from what I can tell. The email thread is shocking. A seller did not ship my item within the required shipping window after they accepted my offer, so I was refunded. The seller then shipped the item in the app. I received it and then when I offered to do the right thing and pay but their only offered solution was for me to go out of my way to wire them money and cover the large wiring fee from my bank on top of the original charge, not holding the seller accountable for their error and causing this whole issue. They wanted me to financially pay for the seller’s mistake or return the item - neither of which I will be doing. They couldn’t reverse the refund or allow me to repurchase the item in the app (so easy) or send a payment link. I went out of my way with my bank and paid the amount less the wiring fee to end this nightmare after having been harassed daily for over a week and have since deleted my account and stopped replying. They are still coming at me for more money, even after I tried to do the right thing in a wrong situation. The only thing I did wrong was purchase something from this platform which I will not be using again.”

Helpful Report

Posted 1 year ago

Vestiaire Collective is rated 2.0 based on 723 reviews