Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.50

1.5 Rating 1,388 Reviews

12 %

of reviewers recommend Vestiaire Collective

Company Reviews

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Metrics

1.5

Based on 1,388 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 4th May 2025

FrancisOlivia 771 At Gmail. Com

Vestiaire Collective 1 star review on 1st March 2025

Lady Karen Daly

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

379

Anonymous

Anonymous // 01/01/2019

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“I have had good experiences with Vestiaire collective both buying and selling over the last 5 years. However, I recently purchased a pair of lace up shoes listed as Prada. When the shoes arrived, they looked fake, and I found a "made in China" stamp on them. I further had them authenticated by "Awethentigreat.com" who agreed they were fake. I immediately contacted Vestiaire, who agreed to take them back to reexamine them. I emailed them photos of the made in china stamp and the results of the Awethentigreat authentification. This morning I learned that Vestiaire has refused my refund request and relisted the fake shoes on my seller page. When I contacted Vestiaire, they said that they have already given the seller the payment and so I cant get a refund. Note that this was an "Expert Seller" on vestiaire, and the Seller still has this badge. I have just closed my Vestiare account. Most of the time, things work fine, but if you get a counterfeit item, Vestiaire isnt going to refund your money. The customer service is awful. I lost 120 euros, which is bad, but please be careful if you buy something really expensive on this site.”

Helpful Report

Posted 10 months ago

“They sell fakes and pretend the items have been authenticated when they clearly have not. Then, they refuse to take the item back so you are stuck with fake merchandise.”

Helpful Report

Posted 10 months ago

“VC experts team FALSIFIED MY PERSONAL DATA!!!!!! they made additional email , which i never did , someone still receiving my personal information and offers from my VC account and its 2 month already im writing to Support team every day for help! they just desactivated my account for me, but VC STILL USING MY PERSONAL DATA ILLEGALLY!!!”

Helpful Report

Posted 10 months ago

“SCAM and ZERO customer support. The bag I purchased was damaged but was advertised as used with no signs usage. the seller clearly GLUED the strap onto the bag; however the seller ELIZA nor VESTIAIRE would acknowledge the fraudulent activity. Do not buy anything from ELIZA. She will ghost you once you pay for the item. She also did not send the dust cover for the bag which she had previously said was available with the bag. When I reached out to offer to pay for the shipping she ghosted me. Then I realized the grommet which holds the strap was GLUED onto the side of the bag, she had already ghosted me so there was no follow up from ELIZA. Vestiaire would not acknowledge any wrong doing nor take the bag back because I reported this 10 hours past the 72 hour return policy. Well, the strap didn't fail until I tried TO USE THE BAG.”

Helpful Report

Posted 10 months ago

“Beware as a seller! VA take much too long to resolve issues. I shipped an item to a lovely purchaser and it was delivered 10 days ago to the incorrect address and VA still have not resolved this issue. Appalling customer service. Constant line is that they'll resolve within 48 hours. And still they haven't. Will avoid from now on.”

Helpful Report

Posted 11 months ago

“They have suspended my account saying I’m selling counterfeit goods which is 100% not true. Don’t buy from this site they have no experts that they claim to have. This site is filled with fake jewellery from aliexpress…if it has a S925 stamp on it o wouldn’t buy because it’s usually all fake from China. I added photos of a ring I found on Vestiaire collectives profile and the same ring is on aliexpress, same photos.”

Vestiaire Collective 1 star review on 18th July 2024

Helpful Report

Posted 11 months ago

“completely dysfunction with extremely incompetent service. Beware.”

Helpful Report

Posted 11 months ago

“I bought a pair of pumps which were supposed to be pretty new ( said the description). I received a pair of very used shoes and VC refused me to return them to the vendor and refund me. Very bad company, not serious. Be careful!”

Vestiaire Collective 1 star review on 17th July 2024

Helpful Report

Posted 11 months ago

“I was sent the wrong dress, honest mistake by the seller. Vestiaire refused to send me a return label (to this day, 3 days later) although the seller acknowledged the mistake. I was visiting the UK for a wedding, not only I ended up with no dress, I had to leave the country with the wrong one because Vestiaire was unable to give me a solution. So far they have not refunded me or told me anything but that they are investigating. Avoid at all cost. In Vinted if this happens, in 3 minutes you can print your return label.”

Helpful Report

Posted 11 months ago

“I purchased a tennis dress and paid extra for it to be delivered to my home. As it happens, I was home all day when the alleged delivery was attempted and certainly no delivery service turned up. My CCTV confirmed this. I was told to collect the item from a collection point which is 40 minutes from my home. I then contacted the seller, the delivery company and Vestiaire. The chat box assistance was disgraceful. A £15 voucher was offered (and refused) to be used against a future purchase. I was told point blank that no refund would be given despite me paying for a service which was non-existent. It is impossible to email the company using their site. The chat box remains unanswered. I will never use them again. I had to pay for a taxi to take me to the collection site. Appalling.”

Helpful Report

Posted 11 months ago

“Bought Bottega Veneta sandals. Vestiare customer service does not have capacity to see messages between buyer and seller, and you cannot leave feedback to warn other sellers of no communication WITH THIS SELLER, and NOT SHIPPED AFTER 7 DAY TIME LIMIT! Although after many messages to seller requesting to ship they finally responded once saying they were shipping. Never shipped!! This company does not support the buyer whatsoever!!!! Sellers can sell at higher price to other buyers on a different platform, and leave someone who's an honest buyer, hanging!”

Helpful Report

Posted 11 months ago

“I sold several items on Vestiaire Collective, the problem is that, even if all my info for get paid are correct, there’s an issue to get the payments. I wrote to them several times, just copy and paste replies, no help. They sold my items and kept the money. This is the biggest scam app ever! I want justice. This is so unfair! Please, let’s stop them.”

Vestiaire Collective 1 star review on 9th July 2024

Helpful Report

Posted 11 months ago

“I placed an order 3 weeks ago, the package hasn’t been delivered and it seems to be lost. So far, the only thing VC has done is sending “we are still working on your issue” without solution. As of today, I’ve requested to receive my money back as the package is clearly lost. VC has refused to do so, stating that once an order has been placed it can’t be cancel. Hence, if they lose the package, I lose the money. This company is a scam. Keep yourself away from them.”

Helpful Report

Posted 11 months ago

“Been loyal customer for many years I’ve bought many items and sold. I never completed sale elsewhere In attempt to explain to brand new seller that I cannot share certain details. My messages got banned and hers did not. It’s always good to check legitimate items and asking to know brand new sellers is nothing wrong if I am not buying this from her elsewhere. Which I also tried to send offer to seller to complete sale but I can’t as I am banned . This was not worth the effort. They won’t review or reconsider situation. lost a customer that enjoys buying and selling. The visual inspection of authentification is not enough given how many super fakes there are.”

Vestiaire Collective 1 star review on 7th July 2024

Helpful Report

Posted 11 months ago

“Bad people, bad service! Don't use it! I bought a pair of pumps which were supposed to be under excellent conditions and I received them very used, with a half rubber sole added by the vendor. Asked VC to return them, they refused!”

Helpful Report

Posted 11 months ago

“VERY DODGY COMPANY. First time customer (yes - I should have checked the reviews first!!!) Made expensive purchase almost $4k worth. Immediately after purchasing, they "deactivated/shut down" my account. After 1.5 weeks of hassling them for an answer why to this ABSURD behaviour, apparently I'm chatting outside. WTAF?? Never happened. Ludicrous. No evidence of this when I asked them to show. I'm very aware of scammers and am vigilant of not discussing anything outside of the companies chat systems. I'm not stupid. When asked for evidence of this, nothing, absolutely nothing. I had a 15% voucher to use too but of course I can't use it because my account is shut down and it's not reversible and "sorry for the inconvenience". I hope my items arrive!! Disgraceful. No customer service despite "being available 24/7. No resolvement after 1.5 weeks.”

Vestiaire Collective 1 star review on 6th July 2024

Helpful Report

Posted 11 months ago

“I still feel heart broken writing this. I was manipulated and conned by a scammer I met on tinder. I still don’t understand how he got me to send her $880,000. I still feel really dumb. I am here to share to everyone that reads this that the world did not end for me as I was introduced me to CONTACTZATTECHRECOVERY @ GMAIL COM . These guys recovered all my money lost to this scammer and also assisted the authorities in prosecuting the scammer. Justice was done. Don’t give up if you have been in my situation contact them now and get not only your money back but also justice.”

Helpful Report

Posted 11 months ago

“I sold an authentic vintage Gucci purse and never received payment. They have sent me useless proof of payment receipts which my bank cannot find. I got ahold of the FTC”

Helpful Report

Posted 11 months ago

“This site has scammed me out of a pair of Chanel cloth sneakers. I sold a pair of shoes on the site and never received payment. They kept sending a useless receipt saying they've sent payment to my account but it has no name of bank payment was sent from nor a tracking number. My bank has guaranteed me theres no payment awaiting from Vestiaire Collective. A Better Business Bureau complaint has been filed by me.”

Helpful Report

Posted 11 months ago

“WARNING; Despite the item being ‘authenticated’ by Vestiaire, what arrived was not the same as what was advertised in the seller’s posting. And after 10days of trying to get any response from Vestiaire, nothing. BEWARE; if there is an issue with your item there is nothing you can do. Their ‘Contact Us,’ is an automated chat-bot. ADVICE; use EBay (where most to the products are also listed) and if there is an issue you can contact EBay and even….speak to someone. AVOID THIS COMPANY!!”

Helpful Report

Posted 11 months ago

Vestiaire Collective is rated 1.5 based on 1,388 reviews