Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.95

2.0 Rating 723 Reviews

24 %

of reviewers recommend Vestiaire Collective

Company Reviews

Metrics

2.0

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective 1 star review on 8th September 2025

Elif K

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give a no star review then I would… An horrific customer experience. In the week that I have started to sell on the Vestiaire platform I have been accused of flaunting Vestiaire chat rules (that are unsubstantiated), then punished (with no commutation from Vestiaire), then lied to by the service team, then told that I’m not allowed to escalate my complaint!!! I have removed my items of clothing and suggest that people use other selling platforms.”

Helpful Report

Posted 1 year ago

“If I could I would give -1 not 1 to this company and to the customer service. I ordered a bag that never arrived, since then I have been contacting every day the customer support team with mails, only to get as an answer that when they have news they will let me know. In every mail I keep explaining my concerns to multiple representatives again and again. I ask for a refund but the company refuses to take any responsibility or liability and keeps repeating that I will be informed soon. This state of affairs is absolutely frustrating and negative, even the legal department refuses to speak to me and I really feel hopeless. Date of experience: March 17, 2024”

Helpful Report

Posted 1 year ago

“The worst customer service ever. They offer no complaints procedure. Muddled, messy and delayed communication. I’ve had too many issues to list here as a seller, their “expert” authentication team that can’t tell the difference between a genuine item and a fake on the most basic level. I will finally be taking all my listings down. No big surprise that they are going bust.”

Helpful Report

Posted 1 year ago

“Just awful experience and awful costumer service”

Helpful Report

Posted 1 year ago

“I sold my first item a couple of weeks ago, every smooth until the promise i would receive the payment within 5 working days…2 weeks later still no payment. My inquiry on this issue is only met with automated customer service replies asking for patience. With that, i was prompted to research the reviews and news about the company. Reviews are clear: lots of execution issues and poor customer service. News are more worrisome: they are not yet profitable, the business model is challenging (no one has managed to be profitable yet), and they are resorting to crowdfunding…the hallmarks of a failing company. People beware!”

Vestiaire Collective 1 star review on 11th March 2024

Helpful Report

Posted 1 year ago

“Customer service is unreachable after i posted my first item to sell, i tried to contact through the chat box but its been already 2 days and no response, even through email. Previously i get instant replies, but now customer service disappeared.”

Helpful Report

Posted 1 year ago

“Service was excellent . So happy with my bag . Delivered from HK to Australia with 7 days . Highly recommend Vestiaire”

Helpful Report

Posted 1 year ago

“Simple yet reliable”

Helpful Report

Posted 1 year ago

“Customer service is terrible they say that they will resolve the issue in 48 hours they don't they are still working on it 3 weeks later. Resolve means solve. For some background I informed them that their tracking was not working. they said they can see the item is sent and will update but that did happen so they then cancelled the order and returned the buyers money. Now they keep saying that they need to get the money back from the buyer. they take so much commission its absurd they cant make good on their side of the contract. Do not use this app.”

Helpful Report

Posted 1 year ago

“The most appallingly deceitful and utterly useless platform and customer services I have ever come across. Clearly all the sellers who have been kicked off eBay. Vestiaire collective are complicit in the corruption and have no intention of assisting or answering questions.”

Helpful Report

Posted 1 year ago

“Stay away, I have purchased a lot on here! But from this summer Vestiaire service came to unuseful completelly.  Once I paid the order, I discovered another order with another items, another price and another cost of delivery, which was high increadibly on my Vestiaire account. Moreover, I did not receive this "fake" order, and, in the same way, I did not receive my order, which I really placed. I received no help from Vestiaire Support with this strange and abnormal situation, Vestiaire customer service did not explain anything as to why this happened, and I did not get a refund for this incorrect order that I never placed. All my billions of messages to Vestiaire support were ignored. Later, I myself discovered that this item, which I did not receive and for which I was charged, appeared again in the list of items on sale and from the same Seller! So, this item, which was not delivered, returned to the Seller and went on sale again. I notified Vestiaire support about this, but again, this information was also ignored. This seller is listed as a Trusted Vestiaire Seller!  Vestiaire customer service ignored all my requests, all my questions about my real order that I made, and all my messages asking me to look into the situation where my real order, confirmed by picts on my part, was replaced with a “fake” order that I never did and I never received. Losing money, a lot of nerves, a lot of stress - this is about Vestiaire Collective, how it works. I can attest to other customers' experiences, Vestiare's support is very poor. I don't recommend Vestiaire Collective longer. Honestly, stay away. It's very nice of me to give one star, they deserve zero stars! They don't care about good clients! Date of experience: August 08, 2023’”

Vestiaire Collective 1 star review on 2nd March 2024

Helpful Report

Posted 1 year ago

“Purchased Celine bag via VC from the seller in Australia. The seller anita23931433 is not longer responding online....! Be aware there are several there - Ivan, Anita, etc selling the same Celine Clasp Bag. It supposedly went through VC authentication centre in Hong Kong. It arrived with Chinese written label of some Chinese Certification agency. I attach the photos. What is that? I ordered VC authentication in France to certify it not some Chinese agency. The bag had no SN numbers, arrived without a Celine dust bag and a certificate and looked minty new which cannot be real since they stopped making them around 2018. I returned the bag to VC for a 2nd authentication. In a less than a day since recipt they came up with a verdict that bag “met standards of the brand” but did not confirm that it was the Celine bag which I bought. In other words they said that the bag was a good fake which is on par with some brand (not necessary Celine) standards but it was not Céline. I bought a specific bag which value assigns to Celine brand. I did not buy a bag which looks like Celine! What is the point of authentification if it approves contrefaits? Now I am given two options: 1) to receive the fake bag back and be forced to put it back on sale circulation, because I have to cover my losses or 2) VC will sell it for me and minus their commission. This means a 50% loss for me because I paid duties. And it means that VC enriches itself on sale of fakes! AND NOT JUST ONCE BUT MULTIPLE TIMES. Just think that B-corporation encourages circulation of fakes and enriches itself by commission! VC customer services rep Donah was not helpful today, just left me without resolving matter, not giving me the case number, no resolution. VC refused to provide with a copy of expertise. Since as I paid for their authentication and am I entitled to see their analysis and how the came up with the conclusions I have been VC client for over 6 years, sold and bought. I was such a supporter of VC and circular fashion. I am disappointed that VC encourages and makes money on sale of fakes, that authentication is unreliable. How can such a company go IPO? How can us customers rely on their authentication and the entire process? Vestiare Collective: You are seriously in breach of French and EU Law. If you read this I bought the bag relying on your on honest, professional authentication services. Since you have not met this I wish to receive a refund on the bag and fees which I paid for authentication + duty fees. The entire purchase. Ref. 39547189”

Helpful Report

Posted 1 year ago

“The entire shopping experience is a delight, clear communication, fast, up to date information.”

Helpful Report

Posted 1 year ago

“Their carrier lost my parcel.and both me and the buyer have yet received no compensation.they avoid all contact and lie on our faces .although the carrier has officially stated they lost the parcel On their fault and any other action is done.they keep delaying this so they can avoid the consequences.they even asked for sensitive personal infrormation for no reason.we will have to press charges for theft and personal information excavating”

Helpful Report

Posted 1 year ago

“This site is for fashion savvy shoppers. You need to know what you are looking for, market prices and understand exactly what the conditions of any item are. Ask seller questions is a great option. I have bought so many items, clothes, accessories and shoes and have never been disappointed.”

Helpful Report

Posted 1 year ago

“I wish it was possible to rate this company less than 1 star. My problem started in September ‘23 and has still not been resolved. A package I had sent ro Vestiaire Collective, using their label got lost. Fedex has already reimbursed me $100 because that’s all the package was insured for. A Vestiaire representative said to me that they would compensate me if this package was lost. Vestiare has denied my claim refuses to call the FedEx resolutions department. Since Vestiaire is in charge of the label I used , FedEx will not send me a letter that the package is lost. Fedex has sent me a letter that the package was in their possession since September. The item I had sent sold for $3400 they have offered me a $50 credit. Insulting! I have attached a letter sent by FedEx to me. It is obvious that this package was lost.”

Vestiaire Collective 1 star review on 26th February 2024

Helpful Report

Posted 1 year ago

“Bought a sweater with tag 48IT which means it’s M size. When it arrived and tried it on, it’s actually way too big for being 48IT. It seems like XXL. Vestiare refuse my return because the tag matches the descriptions even thought physically it’s way too big !!! I always have horrible experience w them when trying resolve problems !! Does this look 48IT ???”

Vestiaire Collective 1 star review on 25th February 2024

Helpful Report

Posted 1 year ago

“VC doesn't transfer money for sold items!!! We operate UK business and use VC as one of distribution channels. BE AWARE you may never receive money for products shipped. Customer service is beyond poor!!”

Helpful Report

Posted 1 year ago

“Horrible Customer service i ever seen and authentication service as well. You can contact with them only by chatting with assistance, not by email, not via phone. I sold my authentic Zimmermann dress there which one supposed to be go trough authentic service team, and they cancelled my sale and said my dress is not authentic with no proof and reason, i send them my proof of purchase, original invoice and payment ( i purchased this item 2.5 years ago), so if you don’t have original proof of purchase, you not gonna win. And even after this they told me NO, i don’t have no comments on this. I said ok, send me my item back. I was so exhausted about all this conversation. They asked me to pay $15 fee to get my item back, UNBELIEVABLE. I asked them provide me step by step where and how i can pay. 2 days after, agent contacted with me again and said my item will go to 2 nd authentic check, since i provided my invoice. 3 days after nobody’s contacted with me about my item. I contacted with them by myself and new agent told me again my item not authentic and sale was cancelled and asked me to provide invoice. I was shocked, i tell him i already did with previous agent. I don’t have no words, the most worst service ever.”

Vestiaire Collective 1 star review on 19th February 2024

Helpful Report

Posted 1 year ago

“You can't contact them via eMail, I don't know where the eMails go to, but you should get a confirmation that they received your request in your email, doesn't happen, so I went to chat, that was another horrible experience, some Jack couldn't care less that the buyer doesn't pick up from the parcel shop and my item will soon be returned, because they send reminder eMails, expecting them to pick up the phone to call the buyer, nope, too much like hard work. I told him that the contact eMail doesn't work, genius sent me a link to the contact form that I used and that doesn't work. I told him what is wrong, he wants me to send him a screenshot, how can I send him a screenshot of NOT getting the confirmation eMail? Seriously, do they deliberately employ people who are totally incapable? I'm honestly shocked, their IT always has problems, but they don't seem to be remotely interested, maybe they like having the problem with the eMail as the chat experience is a total horror show which people tend to rather avoid. So basically you are sending them a message if you have an issue, since you never get a confirmation, they don't have to reply and then the window will have expired... Great business model for NOT providing any kind of customer service”

Helpful Report

Posted 1 year ago

Vestiaire Collective is rated 2.0 based on 723 reviews