Name: Vestiaire Collective
Rating: 2.79

“My payment should have arrived last week, still not here, I am trying to write to them and I am supposed to get a confirmation email, tried 3 times now, no confirmation email, as usual their horrible software doesn't work. I honestly can't deal with their chat as they are absolutely horrible, leave you hanging for hours, don't know what is going on, give copy and paste replies and then disappear again. Since I have 2 more sales where I am waiting for my money, I am now seriously getting worried, especially since they are not reachable, I went through their stupid webform, NO CONFIRMATION, you can't email them directly, they have no phone lines.... A web based business that can't even keep their IT up to date so you can actually reach them?????”

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Posted 1 year ago

“I listed a Chanel Vintage Item in a perfect condition, after waiting for quite a while I was asking for an status of the payment, they stated that it would take 3 days to complete the inspection , I send a screenshot of the 2 days according to their policy and waiting for an answer received a message that the item had a undone seam issue which was completely false ! they sent me a message requesting a 3 days notice to the buyer to decide, I decided to get the item back and stated in the message that I wanted the item in the same condition that it was sent, with no issues at all ! I told them that specific item was previously inspected by a high top retail in Houston with no issues ! We are very concerned about such a problem and still waiting for the item , not sure if they did it on purpose just to put my item out of the market or what….. what I know is that the buyer had the same item in a different size….we suspect there is something going on …..”

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Posted 1 year ago

“they (Vestiaire) have bought a bag from me and promised to pay me the second they will have the item relisted on their account. now the item is with them for 4 days, is checked and approved AND relisted. now that im asking about my payment they are ignoring all my messages and mails for days already!!!!”

Vestiaire Collective 1 star review on 17th September 2024

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Posted 1 year ago

“Be cautious when sending expensive items to Vestiaire Collective. There is a significant risk that their "quality check team" may damage your items during inspection and then claim the item was received in that condition. I sent a brand-new jacket valued at €2500, with the tag still attached. After their quality check, they reported a loose button. I sent them photos of the jacket prior to shipping, showing no such issue. After a three-day investigation, they claimed the button must have come loose during transit, which didn’t make sense. The only way the button could have become loose is if it was mishandled during their rushed inspection. They even refused to provide video footage to support their claim that the button was loose when the box was opened. As a result of their error, my sale was canceled, I received a negative review, and the jacket was returned to me with the loose button, which I had to repair myself. Be very careful when sending valuable items to them, as my experience shows they can be unprofessional and may not take responsibility for their mistake.”

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Posted 1 year ago

“I have had some luck selling and buying there. My issue is with the USER INTERFACE. It is absolutely ATROCIOUS! You cannot even search for your items for sale. You have to scroll, sometimes and mostly if you have more than 10 items, I have about 100… There is no search function for sellers! And to top that off, it refreshes every time you're done editing one. So you must scroll again and again… You also cannot edit your pricing! You can only lower the price of your items. Even after it is approved to sell...you would have to delete it and relist it and wait for it to be reapproved..its just so annoying and slow! I realllllly wish they would take ANY CLUES from other selling sites and see how much cleaner the experience is! I would list WAY MORE if it was easier to list items and edit them. YOU ALSO CANNOT EDIT DESCRIPTIONS once listed”

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Posted 1 year ago

“I sold a vintage Omega watch at Vestiaire Collective with an Automatic movement. The sale was CANCELLED because their Experts after "inspecting" the watch determined the watch needed a NEW BATTERY!!!!! Who are these "EXPERTS"????”

Vestiaire Collective 1 star review on 3rd September 2024

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Posted 1 year ago

“I was so disappointed with my experience shopping at Vestiaire Collective- I bought an expensive Chloe bag and felt reassured doing so by the advertised by the "expert's team review of items". The bag arrived and was badly damaged and not as described. I provided pictures and when I sent the bag back for inspection I was told there was nothing wrong with it and as described. So so disappointed and would never shop here again. Please be careful not to make the same costly mistake as I have done”

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Posted 1 year ago

“I was banned from all chats for asking the customer where is she from. This unleashed hell. Their chat bots are saying the same thing, no matter what I'm asking. "48 hours, have a great day." It's been 3 days now, still banned, their "customer service" said "we decided 48 hours haven't passed yet." I'm unable to talk to any of my customers, losing sales and patience. Stay away if you can, the worst customer service I've encountered in my life. As soon as I sell my few items I'm out.”

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Posted 1 year ago

“They sent a payout of mine to a closed account and now they won't pay me for the item I sold. The bank has that the money was sent back to them but they will not help me or pay me, they just ripped me off!!!! I've been trying for months to get paid!!!”

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Posted 2 years ago

“I sold an item on Vestiaire. The buyer claimed that they did not receive the item although it had been allegedly received. I sent proof of postage and therefore, they investigated. Today I realised that the “sale was cancelled” with no email and no explanation whatsoever. I emailed the customer service and 6 hours later no replies (although they said they were looking into my -second- enquiry and they would get back to me in “minutes”. So no explanation, no refund nothing… Know that those people charge huge amount of fees to the seller and to the buyer too. The price that the buyer sees is NOT what you see as a seller. So you regularly get messages from buyers who want to buy let’s say your item and send an offer at £100 when your full price is at £90. THE CUSTOMER IS SHOCKINGLY UNHELPFUL. And I had countless issues with them.”

Vestiaire Collective 1 star review on 21st August 2024

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Posted 2 years ago

“I bought a Chanel wallet from them. I was not aware of their buyer protection policy. The bag was marked delivered but I never received it. They asked for my ID, a written statement, and etc. I provided all the info and they asked for 7 days for investigation. Must be a joke on their end. No follow up emails from them until I messaged on the last day. They came back and said there’s nothing they can do. There was no insurance on the expensive item and no tracking proof that it was delivered. DO NOT SHOP FROM THIS SITE. Horrible customer service and policy.”

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Posted 2 years ago

“This is the worse company I ever dealt with! Do not use! They claim they sent an item June 9th. It’s August 5 and 5hey continue to. Lain “it’s on its way” and refuse to issue me a refund. I have contacted the BBB of NYC to help me get my money back. I can send communication if requested which is more than 20 pages! Awful!”

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Posted 2 years ago

“Beware as a seller! VA take much too long to resolve issues. I shipped an item to a lovely purchaser and it was delivered 10 days ago to the incorrect address and VA still have not resolved this issue. Appalling customer service. Constant line is that they'll resolve within 48 hours. And still they haven't. Will avoid from now on.”

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Posted 2 years ago

“I bought a pair of pumps which were supposed to be pretty new ( said the description). I received a pair of very used shoes and VC refused me to return them to the vendor and refund me. Very bad company, not serious. Be careful!”

Vestiaire Collective 1 star review on 17th July 2024

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Posted 2 years ago

“I was sent the wrong dress, honest mistake by the seller. Vestiaire refused to send me a return label (to this day, 3 days later) although the seller acknowledged the mistake. I was visiting the UK for a wedding, not only I ended up with no dress, I had to leave the country with the wrong one because Vestiaire was unable to give me a solution. So far they have not refunded me or told me anything but that they are investigating. Avoid at all cost. In Vinted if this happens, in 3 minutes you can print your return label.”

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Posted 2 years ago

“Bad people, bad service! Don't use it! I bought a pair of pumps which were supposed to be under excellent conditions and I received them very used, with a half rubber sole added by the vendor. Asked VC to return them, they refused!”

Vestiaire Collective 1 star review on 7th July 2024

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Posted 2 years ago

“Awful company. Made over $4000 in my first purchase. When I went to purchase again, my account was suddenly shut down after “being reported” by a seller when asking a question about a bag. No explanation. No reason. No reversal. Super super dodgy. Customer service not there, and only “apologisies for the inconvenience “. DO NOT USE!!!!”

Vestiaire Collective 1 star review on 4th July 2024

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Posted 2 years ago

“Works great so far”

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Posted 2 years ago

“I had a deeply disappointing and frustrating experience with Vestiaire Collective. From the moment I signed up, I encountered significant issues that reflect poorly on their customer service and overall management. Despite providing all the necessary proofs of authenticity for my items, my account was inexplicably deactivated. I reached out multiple times seeking clarification and assistance, but the responses I received were shockingly disrespectful and unprofessional. The customer service representatives responded in a monotonous manner, often forwarding generic messages that completely ignored my specific concerns. What is even more troubling is the lack of transparency and the discriminatory attitude displayed towards me. They failed to provide any valid reason for the deactivation of my account, and their dismissive responses made it clear that they had no interest in resolving the issue or respecting me as a new user. This experience has left me feeling mistreated and discriminated against. Vestiaire Collective’s handling of my situation has been nothing short of appalling, showcasing their lack of respect for customers and their unwillingness to provide adequate support. In conclusion, I would strongly advise against using Vestiaire Collective. Their customer service is the worst I have ever encountered, marked by rudeness, a lack of transparency, and discriminatory practices. They need to make significant improvements to their approach if they hope to maintain any credibility and trust with their users.”

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Posted 2 years ago

“I declined a low ball offer, pointed out that I mention this is my lowest price and that my offers are switched off, the other person then proceeded to racially abuse and threaten me (she has no picture, I have a picture up where it is obvious that I am fair skinned and strawberry blonde), several of her messages were deleted by the system, I can only assume due to the profanities she used, her new approach was misspelling profanities, I blocked her, she moved on to another item and opened a chat there, again with insults and threats. I reported her as it was really getting to me, the app was constantly letting me know somebody had asked "a question" and I really didn't enjoy the gutter language of said person. I sent it with the required screen shots, as a result I got the same copy and paste message over and over about how to report, I replied I had reported it, they kept sending them and telling me they would close the issue should I not reply. So I did it again, they told me that they already have it and why I opened a separate chat (because they told me to) and now my chat is blocked. So I assume that Vestiaire stands with people who utter threats and abuse, what a lovely company.... I would like to stress, I have not once used profanities, I have asked this person repeatedly to leave me alone, yet I am the one who is banned from chat!”

Vestiaire Collective 1 star review on 3rd July 2024

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Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email

Vestiaire Collective Reviews