Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.51

1.5 Rating 1,380 Reviews

12 %

of reviewers recommend Vestiaire Collective

Company Reviews

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Metrics

1.5

Based on 1,380 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 4th May 2025

FrancisOlivia 771 At Gmail. Com

Vestiaire Collective 1 star review on 1st March 2025

Lady Karen Daly

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

379

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A "Trusted seller" on this site scammed me! I ordered Gucci Sunglasses for £150, she sent me two very cheap nail polishes, worth £5! The site does not authenticate or check and now she is insisting she sent the correct item; well, of course she would! Int the meantime, I have lost £150!! Do not buy from this site!”

Helpful Report

Posted 11 months ago

“Where do I start? Best with PLEASE IGNORE THE BOTS WHO DO ONLINERS HOW GREAT IT IS, the reality is, the website is often not accessible, they try to force you to use their app, which is worse than any spyware, the IT is absolutely horrendous, what a joke for a web based international business. They claim that they offer no seller's fees on thousands of brands, yet you can't look up what the brands are, that link doesn't work.... They now reduced the amount of pictures you can upload to 10, really, because it costs too much? You are already charging the sellers and the buyers, you ban people from chat if they try to help each other out because there seems to be a delivery problem, because your customer service is as useful as a chocolate tea pot and as clever as a goldfish (and I want to say sorry to all the goldfish, they don't deserve that) Then as a buyer and seller, I have the feeling that the clueless "staff" they employ is trying to find issues, it happened several times that they reported an issue with an item, I checked the pictures, couldn't see anything, purchased, the item was absolutely fine. I guess their underqualified stuff needs to find a certain quota of issues. Customer service, it isn't there, it is ridiculous, emails you send via their webform simply don't get answered, you often don't even get a confirmation, if you go into chat, you talk to somebody who is totally clueless, repeats auto-responses and seems to be a few fries short of a happy meal. Please please, let there be another site like VC, only one with qualified people, a site where they employ people with an IQ in double digits, please please”

Helpful Report

Posted 11 months ago

“I have 3 pairs of designer shoes for sale on the site. I’ve now seen all of the negative reviews and decided to cancel my account but the website seems to be inaccessible.”

Helpful Report

Posted 11 months ago

“BUYER BEWARE!!!!!!!! They don’t even deserve 1 star. I would give a negative number if I could. This is one of the worst companies I have ever done business with. I ordered a DG belt that said never worn, new with tags. When I received it, it had markings on the top and bottom. The seller says they were never there and Vestaire collective says they checked and the photos depict the damage which they do not. They won’t refund my money and they have instead relisted the item under my name. I also purchased a pair of shoes, paid and the Seller cancelled the sale. Customer service tried to help but they work for a company that doesn’t stand by their products. False advertising, the sellers have more rights than the buyers and their QC control is BS. Save your money and the stress. Shop elsewhere!”

Helpful Report

Posted 11 months ago

“All communication with seller is banned. They so obsessed that people contact each other that don’t allow even to write about shipment issues and my purchases just go back to “happy” seller. Time wasted, not effective customer service.”

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Posted 11 months ago

“Very beautifully packed item and as described. Quick delivery.”

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Posted 11 months ago

“The worst customer service ever, selling fake designer items, received an item that was completely destroyed even though it was marked in good condition, when reached out to customer service was completely ignored! Lately it became a complete scam!”

Helpful Report

Posted 11 months ago

“Very bad experience, I'm waiting for the bag I bought over 3 weeks and for the past week no one knows anything, the service has no idea where it is, it keeps sending me the same messages over and over . I am asking for a refund since I don't have the bag, but even here there is no answer.”

Helpful Report

Posted 11 months ago

“I just listed my LV today and just deleted my listing after the Terrible customer service! The reviews are true! I'm glad I didn't wait around to get scammed!”

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Posted 11 months ago

“Amazing. My 2nd purchase and couldn’t be happier.”

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Posted 11 months ago

“If I could give a zero star I would! Used Vesitaire a couple of months ago for the first time. Two items I bought were clear fakes (a D&G scarf and Balmain sunglasses). The third item was a glasses chain which packaged beautifully in a hard branded case, the chain inside was completely broken and obviously packaged and sent that way. I’d love to know what the Vesitaire verification process is. I feel buyers should be more protected. Do not use.”

Helpful Report

Posted 11 months ago

“If i could rate zero i would. I sold a perfect dress Roland Mouret. Buyer said it was dirty. It was spotless. I cannot get it returned. Every time i write, i’m told you have not requested a return, it will nowtake 7/10 days to arrive with you. This gas happened 6 times!!!!!! Avoid this unprofessional platform.”

Helpful Report

Posted 11 months ago

“thieves! be careful because you will not receive either the product or your money. I reported my suspicion that the shoes I ordered were fake... very poor quality of workmanship. I wrote to them whether I should verify them at my own expense or send them... he wrote to send them... and I have neither the shoes nor the money... They wrote that the shoes are original and this is my payment for it (penalty)... and the shoes have already been sold to someone else. I asked on what legal basis they sold my property for which she paid, and they no longer respond to me. I will do everything to reveal how this company operates”

Vestiaire Collective 1 star review on 13th May 2024

Helpful Report

Posted 11 months ago

“Please beware and read reviews of Vestiaire before deciding to deal with them, either as a seller or buyer! It's hard to believe this company is allowed to operate legally in the UK. I have been scammed by them as a seller, how I wish I had read the reviews or just donated my item to a charity shop. Their MO appears to be to hold on both to your property under the guise of "inspection" by their "experts" and keep the buyer's money at the same time. I'm not hopeful of getting my item back which allegedly has been flagged by the buyer "as possibly not genuine". Oh and if their "experts" conclude it's not genuine then you as the seller will be charged £15 ransom to get your property back (if it ever reaches you). It's not possible to get any sense out of Vestiaire other than their inane chat bots. I've never had anything like this in my ears of dealing with eBay or Vinted. I will delete this app as soon as this is over, although not holding my breath. Avoid, avoid, avoid!”

Vestiaire Collective 1 star review on 11th May 2024

Helpful Report

Posted 11 months ago

“Is this web site even legitimate - I sold my items over two weeks ago and the web site can't upload my bank details to pay me? It's quite a lot of money and I am feeling really ripped off. Customer service didn't care. They keep saying they'll come back to me in 48 hours and don't.”

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Posted 11 months ago

“Excellent”

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Posted 11 months ago

“I have been scammed by this website 3 times now. I keep telling them about my scam and they do nothing to the scammer. I received a jacket that was sold to me for male and it turned out to be for females and it's not as described a d they refused to return it and refund me. I have purchased glasses and they were broken and they refused to return it. This is a Fraudster selling secondhand goods. This is why the rating is 1.6 star. I hope this company goes in administration and get bankrupt soon”

Helpful Report

Posted 11 months ago

“brilliant place to sell your excess wardrobe items - super easy + swift payments issued”

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Posted 11 months ago

“I had ordered sunglasse, prada, which were clearly removed from package before sending ( empty container inside a heavily taped box) till now no proper communication, only chat bots, always starting from the beginning. The law is clear: they have to send my refund asap as they are reliable. Instead i am wasting my time on chat bot communication. No service of online responsibility at all! This is a bad as it can get for an online shop.”

Helpful Report

Posted 11 months ago

“From the seller point of view this is the worst platform on the market. The reason for their very high fee is the trust brought by their team of "experts" that review the items. These experts will let fakes through, but will wrongly claim inconsistencies or defects in items, and once their report is out, nothing can be done. One example: I sold a vintage barbour jacket, and the expert claimed that a snap was missing from the collar flap, which turned out to be untrue, and never provided any evidence or picture to back the claim. They however went straight to the buyer saying there was an issue with the item and he could cancel the sale. He only noticed it once the sale was cancelled automatically. I received the item back and it is perfect, nothing missing. Customer support was completely useless throughout the entire process, repeating the same line over and over again when they were clearly in the wrong, and in the end they banned me from the chat. Users keep lowballing items and VC heavily and repeatedly sends pop ups pushing sellers to drop their prices to ridiculous lows. They also ban any information sharing including pictures between users for fear people would use other platforms, because their added value is so low. I've been an avid user of Vinted and Stockx and others, VC is a complete joke.”

Vestiaire Collective 1 star review on 8th May 2024

Helpful Report

Posted 11 months ago

Vestiaire Collective is rated 1.5 based on 1,380 reviews