Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 2.45

2.5 Rating 591 Reviews

36 %

of reviewers recommend Vestiaire Collective

Company Reviews

Metrics

2.5

Based on 591 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Email

Vestiaire Collective 1 star review on 8th September 2025

Elif K

Vestiaire Collective 5 star review on 20th December 2024

Anonymous

Vestiaire Collective 1 star review on 17th September 2024

Anonymous

Vestiaire Collective 1 star review on 3rd September 2024

Luis Filipe Guimaraes

Vestiaire Collective 1 star review on 17th July 2024

Anonymous

Anonymous // 01/01/2019

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“Warning to all future VC clients. I bought a shirt from VC that was described as "very good condition". The shirt arrived with a stain in front of it (10cmx10cm). it is a oil stain, so cant be cleaned. I reached out to VC and send them a picture of the stain, but they firmly claimed that there is none. After sending the shirt back, they had the guts to confirm that there is no stain. They re-listed the shirt, including my picture of the stain, which is absolutely ridiculous. if there is no stain, why add the picture of the stain? i absolutely don't understand how such an obvious stain can be ignored.”

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Posted 2 years ago

“What a terrible customer service Vestiaire Collective have. Their algorithms bans you for no reason from the chat which is a very frustrating process to get your ban lifted. After writing numerous messages, and only receiving standard replies with promises, it took them almost a month to lift my ban. Unfortunately, after 1 day they banned me again for no reason. They just don't want you to communicate with other customers. Fed up and I am going to try other platforms as there are so many on the market. VC is not worth your time and efforts compared to the frustration and aggravation it gives you.”

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Posted 2 years ago

“Terrible and incoherent customer service and completely incompetant. I sold a belt that I had bought from the CELINE store on Bond Street. Provided all the authentication, including card, serial number, original receipt (with my details on it) and all the original packaging and I got a generic email back to say it had failed authentication and I needed to pay £15 to get it back. No further explanation. Their chat service is a joke and they take forever to reply. I want my money back and I'm never using this useless app again.”

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Posted 2 years ago

“I’m sooo angry! I purchased a Chanel handbag. Prior to the purchase, I asked the seller which photos accurately depicted the color of the bag. They lied! Also, once the bag arrived at Vestaire I was notified that there was wear on the bag not depicted in the photos the seller posted. I should have just canceled the transaction then but the Vestaire employee said something to the effect that the bag was well priced and this new discovery would not affect the price I’m paying. Red flag! The bag arrived and it was nothing like the photos. I objected and was overruled by Vestaire. Seller must be in the good graces of this horrible site. I sent the handbag back to Vestaire as I didn’t want it since it was not depicted properly in the photos. They posted it for sale at a price I had not authorized!!! Then it was shown that it sold! It had not. They sent this stupid handbag back to me and were AWFUL to deal with. Wish I would have looked at these reviews before I purchased this handbag. Buyer Beware!”

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Posted 2 years ago

“The items I bought arrived in brand new conditions and I am very happy with them. I was also constantly updated on the delivery status, which I really appreciated. You made me a very happy shopper. Thank you.”

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Posted 2 years ago

“Terrible customer service. Used for the first time to buy an item. The item didn’t fit so I relisted it the day after and sold it The new buyer raised a issue and photographed a mark that wasn’t on there when sold (I had the item for 24hrs) and now they’ve been issued a refund and item being sent back to me damaged so I can’t resell for same value and out of pocket. The customer service chat then just stopped responding when I said I wanted a refund as well from the original buyer for same reason then. Won’t be using again to buy or sell what a shoddy practice. They don’t even deserve one star”

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Posted 2 years ago

“I purchased a Chanel bracelet in September 2023. It was listed in ‘very good condition’. Open receiving the item, it was clearly damaged and not in said condition. After almost 60 emails from them, mostly with different people, filing damage claim with FedEx submitting complaint with BBB, they relisted the item with the original description and pics! Total false advertisement AND I have pictures showing the damage! They claim they filed a claim with FedEx, which they did not (according to FedEx) and they did not declare the value when they shipped it (according to FedEx). Complete nightmare and incompetent company and people. They now have the bracelet and continue to mislead customers with the previous listing.”

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Posted 2 years ago

“Wost platform ever to sell!!!! I sold an authentic bag that I got from Ssense, a reputable designer store. I did not have the receipt but all the tags were still on the bag with the original packaging from Ssense. They allowed me to list it and sell it. I shipped it to their New York warehouse for “authentication” and they then asked me for a receipt and cancelled my sale. I now have to pay 15 euro to hopefully get my bag back. Why did they allow me to list my bag when they reviewed the listing they knew I did not have the receipt! How can they not authenticate a bag without a receipt.”

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Posted 2 years ago

“Fast. Informative responsive. Would use again”

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Posted 2 years ago

“Easiest and fuss free selling experience! I have used a few platforms but this is really such a pleasant experience - I have sold twice!”

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Posted 2 years ago

“The Vestiaire Collective support team are very helpful and supportive when I had a problem about the shipping process. Thank you and I wouldn’t hesitate to sell and buy items again.”

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Posted 2 years ago

“Very easy experience and love the item I bought. First time buyer but would buy again from Vestiaire”

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Posted 2 years ago

“AWFUL CUSTOMER SERVICE AWFUL PLATFORM Awful customer service, no control of listings descriptions. Awful platform. I will never buy there again. - I would like to add that I usually don’t write bad reviews but I would like to express my dissatisfaction with Vestiaire as a brand new buyer. I tried the platform first as a buyer to see how well their customer service and platform was. In my mind if the orders went well I would consider them to sell hundreds of designer articles that I have in my closet ( many new) Thank god that I didn’t do it because the experience I had with my purchase was one of the worst experiences ever. Their customer service did not care about the issue nor tried to understand it. And they simply ignored my requests. If you choose to authenticate an item using their methods beware because even if the item is authentic and the description of the item is accurate if they choose they will cancel the order for any other reason other than been authentic (which is the whole purpose to send to authenticate). In my case I bought a designer item that was sold but sold out in Farfetch and is currently in their website. I found it in Vestiaire. The description was accurate by the seller, the item was validated as authentic yet my purchase was never received and sent back to the seller who was also in shock of the whole situation as to why it happened( the seller got a strike for the return for no reason since the seller had the correct description and the item was authentic) so BEWARE SELLERS !! This could happen to you ( I feel bad for the seller since I am a witness that she did everything right. Therefore the authentification is not for the customer’s peace of mind at all, it served as an extra layer for them to decide for both the seller and the customer based in their wrong algorithms and bad information. They have several of the same items that I purchased listed still in their site ( I wonder if the people who’ll buy these items will go through the nightmare that both the seller and I went through trying to get someone to understand what was happening). If Vestaire’s processes or algorithms are wrong, uff!!! good luck trying to get a person there to fix it. It is impossible. They will not examine individual cases even if is their own platform’s (algorithm)fault or issues. BEWARE SELLERS AND BUYERS. This is not a company that has the capacity to deal with listings. They overlook listings and customer service won’t study individual cases to see where the problem was. This is a big RED FLAG when you have algorithms that are wrong and you don’t have competent customer service to actually look at the problems. They will only use standardized messages like the one below to act like they care but they don’t. I am surprised that this company functions and I am in shock that they still have sellers. BEWARE OF THIS PLATFORM. I am erasing my account today! I should’ve looked at their horrible ratings before giving them a try. BEWARE!!!! Date of experience: September 24, 2023”

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Posted 2 years ago

“I think it has been the easiest selling experience with Vestiaire Collective.”

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Posted 2 years ago

“Bought an item i realised being fake afterwards. Hoping it would be stopped by their authentication team. NOPE. It went trough, it even had misspelled words on the size tag. unbelievable and useless. item is 100% fake, even grailed refused to publish it.”

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Posted 2 years ago

“I had a fantastic experience with Vestiaire Collective! The quality of the products and the ease of the platform exceeded my expectations. I would definitely recommend it to a friend without hesitation”

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Posted 2 years ago

“Terrible website. Sold an item and the customer claims it is unauthentic so the sale is cancelled ( even though i have the receipt of purchase to match the serial number on the item!!!) i still have not received my item back and no money. Everytime i speak to customer service i get a different answer and no one can tell me where the item is.”

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Posted 2 years ago

“Good quality items. Easy to deal with. Quick responce. Easy transaction . Quick and safe postage”

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Posted 2 years ago

“J’adore Vestiaire Collective car j’ai trouvé plein de choses qui ne sont plus en stock ailleurs. Le travail de l’équipe est très bonne, les produits que j’ai reçu sont comme sur les photos et sur la description. Je suis très contente de mes achats sur ce site. Merci VC.”

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Posted 2 years ago

“super brand I like all at it”

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Posted 2 years ago

Vestiaire Collective is rated 2.5 based on 591 reviews