Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.95

2.0 Rating 723 Reviews

24 %

of reviewers recommend Vestiaire Collective

Company Reviews

Metrics

2.0

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective 1 star review on 8th September 2025

Elif K

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

140

Anonymous

Anonymous // 01/01/2019

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“Good service”

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Posted 1 year ago

“Horrible service. They never reply if you want to have a refund. They are shady and TOTALLY UNPROFESSIONAL”

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Posted 1 year ago

“Very smooth process: 1. Straightforward to list items for sale, 2. Straightforward sale/ purchase process, 3. Convenient postage/ delivery service and 4. Smooth payment process”

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Posted 1 year ago

“Selling items was a breeze. Transactions were up to date. Will definately recommend to friends. 👍👍👍👍👍👍👍”

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Posted 1 year ago

“Purchased what was suppose to be a Louis Vitton purse and paid for authentication when I got it just didn't look or feel right. With some red flags they asked me to send back and are still saying it's authentic. I have asked them to explain how but they are saying the matter is concluded. I have now raised a dispute with the credit card company. I don't know what yo do about having the goods back as part of me doesn't want them trying to sell to someone else but the other part of me is I'm loosing loads of money. Won't be using them again as the customer service is shocking”

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Posted 1 year ago

“Great price, fast delivery and beautiful item in very good condition!”

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Posted 1 year ago

“Obviously Vestiare ONLY CARES about their own profits I bought a very expensive 520 fr/eur Saint Laurent altered suit, which was supposed to be size 46, instead I got a clear size 44. I can NOT fit in this suit in any way possible. When I asked to return the suit, Vestiare didn’t even take into consideration my request, bearing in mind the value of the item. This is HOW Vestiere is treating their customers? Absolutely unbelievable. I would have never expected such poor customer service! Especially, as I paid over 500 francs (600 usd) for this item, which did NOT fit me at all & I could NOT even return it. Unbelievable. I will NEVER buy from Vestiere again. And do not recommend to others either.”

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Posted 1 year ago

“They charge 15$ for authentication, which is worthless because they have no idea how to do it. IF you see a lot of negative comments about their customer service, it's fully warranted. They have no refund service so if the seller is good , you're good, if not, tough luck.”

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Posted 1 year ago

“I just bought a bag from Vestiaire collective and it came not as described. I tried reaching out to customer service on their website 3 times and got no response, I also sent two emails and got no response. I am very disappointed and won't be buying from Vestiaire ever again!”

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Posted 1 year ago

“I love the shop, this is where i can shop designer blazers.i already recommended it to my friends for them to enjoy and shop responsibly. 2 things to improve though is the shipping, i mean too long is the leeway for a seller to ship the item going to vestiaire. And also hopefully they should require seller to post more pics of the item and also if its clothes atleast try it on so we can actually see the reference.”

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Posted 1 year ago

“Do not expect your item to arrive. I placed an order on Vestiaire Collective in early December for Christmas, but the seller shipped the item without providing the necessary code to open the designated locker. Despite the steep shipping fees of 10-15 euros for domestic shipments, the site failed to deliver a basic service. When I tried to address the issue with both the seller and Vestiaire, they played the blame game, leaving me stranded without the correct codes to contact the shipping company. Despite my efforts to reach customer service daily for a week, there was no resolution. The item was eventually returned to the seller due to the incompetence of Vestiaire, and there was no apology or plan of action to prevent such mishaps in the future. Their repeated response of waiting to hear from the shipping company was utterly inadequate. A week of no follow-up and an inability to provide pickup information make this a truly terrible experience.”

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Posted 1 year ago

“The services provided by the online shop are excellent, the price is negotiable, and the delivery is on time. I highly recommend this online shop to anyone. I am very happy to shop in this online shop.100% ⭐️⭐️⭐️⭐️⭐️💯”

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Posted 1 year ago

“Bag I received is exactly as described! I’m so happy with my purchase.”

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Posted 2 years ago

“I would have liked to give no Star to this review, which unfortunately was not possible. I ordered 200€ sunglasses over the platform that arrived with a high delay because tracking numbers changed and the article was repacked and resent multiple times. When the article reached me (after already being in touch with the customer support) it was completely destroyed and I contacted the support with the multiple tracking numbers to get a refund. The glasses are scratched, completely out of shape and the Etui looks like a car drove over it. The article had clearly been repacked after being destroyed and sent to me, as also the multiple tracking numbers and the long delay show. Following the requiries of the damage report I handed in all the documents (including a handwritten declaration with dates and all tracking numbers) and multiple pictures proving how I received the article. The customer support was absolutely unfair trying to put the blame on the delivery service. In the end they accused me of not following their shipping policies for whatever reason even though I didn't sent or return an article... The case was handled by different support people creating confusion and feeling absolutely not understood or valued as a customer. They now leave me with broken sunglasses and a 200€ damage. The worst part of all is that the customer support sent me pictures how their employee wrapped my article and the pictures CLEARLY show that the article is completely damaged! Still they don't cover the damage sending me standardized emails which is beyond unprofessional and embarassing...”

Vestiaire Collective 1 star review on 23rd December 2023

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Posted 2 years ago

“Very professional and stick to their promise, get delivered on time perfect for Christmas”

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Posted 2 years ago

“Have nothing but positive things to say! Great customer service at anytime of the day! Transaction/shipping process was really simple also!”

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Posted 2 years ago

“Do not sell with this "company" previously I had people damaging items and then claiming it is not as described, if you buy a UK 8 it doesn't fit the same as a US 8, I also give measurements, well, a US 8 is a UK 12, totally different sizing, so if large size squeezes into a too small size, yes, there will be damage! Latest is a pair of shoes, I mentioned there are small signs of wear, which you would expect if you buy used shoes, then had countless pictures, including the insoles that showed the small signs of wear. Guess what, the experts there decided that they have small signs of wear, yes, they were mentioned and pictured, is their quality control legally blind or certifiably stupid? I'm done with the crooks, less stress to gift items or sell them on eBay, I am not there to have stress and make money for a company that is incredibly incompetent and only seems to employ people who possibly need help to find their own bottoms! eBay, everything is forgiven, Vestiaire hopefully goes bust”

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Posted 2 years ago

“BUYER BEWARE!!!! I purchased a purse as a Christmas Present for my wife. When the purse arrived it has a VERY STRONG chemical odor. Strong enough that when my wife got home from work she asked me what the smell was as soon as she walked in the house. I called within minutes of receiving the item and let them know that the purse had a strong chemical odor. The told me to send the purse back. ONCE I SENT THE PURSE BACK THEY ONLY SAID THAT THEY WOULD RELIST THE ITEM FOR ME, WHICH MEANS THAT THEY ARE OK WITH THE NEXT PERSON RECIEVING A STINKY ITEM. THIS MIGHT BE THE WORST CUSTOMER SERVICE THAT I HAVE EVER HAD. THEY ALSO REFUSED TO LET ME SPEAK TO A MANAGER. edit: Also the seller was listed as an expert seller which by their terms gives me 14 days to return and it was returned within minutes of being received. They also list odor as unacceptable on an item classified as "Very Good Condition" and wont honor that either. SO SAD”

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Posted 2 years ago

“They are so slow to respond and help with expensive purchases, bought a rolex and paid for them to authenticate it and check reference number, serial number and show a picture of the movement. They did nothing of what i asked, thats unacceptable when im spending 3,5k with them. Their site allows sellers to lie about their watch diameter and face no reprecautions. The watch i bought was listed as an explorer but when i went and got it checked it was a redialed airking. The watch got through their supposed "professional supervision" without them noting or checking that the watch is not damaged or waterproof and i receive a watch that has condensation on the crystal. Currently i have been trying to get them to send me a return label but im not hearing anything from them other than getting a copy and paste generic "We know waiting can be frustrating, but we are busy and is trying hard to get back to you". I recommend not buying watches from this site”

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Posted 2 years ago

“Do NOT use Vestiaire Collective. I have bought 3 items and sold 2 and every single transaction was a headache and it was all caused by VC. The app is complete trash, full of bugs and glitchy af. I received plenty of offers on my items but the VC app never sent notifications to me to alert me to them, even though my notifications were turned on. VC never included my house number in my address, no matter how many times I updated it. Every time I ordered something my package did not contain my house number in my address and would be sent back or I had to spend hours on the phone with shipping companies to fix it. After sending an item that had been sold within 3 days of the sale (a 5 day period is given before it's cancelled). After I shipped it, VC cancelled the sale even though it also showed it had been sent successfully. It took 1.5 months of long hours on the chat and with the buyer to finally get paid. I ordered another item and again the shipping address did not contain the house number even though I corrected it over and over again. I paid extra for a home delivery and ended up having to spend hours on the phone again with the shipping company to re-route it to a packet shop for pickup. I requested to have a refund for the extra shipping costs I paid for a home delivery--the LEAST VC could do--and the customer service repeatedly said they were sorry and understanding of my frustration but offered no solutions or help. They didn't even offer a solution to fix the ongoing house number missing from my address. So I have had enough -- I'm deleting this app and never purchasing anything on it ever again and I will make sure to spread the word that they are not worth any other person's time or money. There are other great secondhand platforms out there that actually work, have decent customer service, and user-friendly platforms... so BYE!”

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Posted 2 years ago

Vestiaire Collective is rated 2.0 based on 723 reviews