Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.95

2.0 Rating 723 Reviews

24 %

of reviewers recommend Vestiaire Collective

Company Reviews

Metrics

2.0

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective 1 star review on 8th September 2025

Elif K

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

140

Anonymous

Anonymous // 01/01/2019

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“Terrible customer service! First, the (professional) seller has been ignoring me for 10 days now, and the customer service can’t do anything about it lol. Then, the customer service tells me that the discount code on 120€ off will be valid until 17 November (for another week) which turned out to be a lie because the discount expired at midnight while I was still waiting for the seller‘s response on my offer)!!! Now I have neither the discount, nor the offer from the seller (still not reply!!). I tried to reach to customer service to ask why they lied to me about the validity of the discount code and therefore deprived me of the opportunity to get the discount on the bag I’ve trying to buy now for 2 weeks, and they stopped replying!!! At least accept that you screwed up and lied to the customer. What is wrong with this platform? They track customer’s data (you activity what you put into favourites and your bag) and send them stupid FAKE notifications such as „the seller is ready to drop their price to X“ - don’t believe these messages because they are not true (I read about it and also know myself as the seller had rejected that price offer before that notification came in, so there is NO WAY „the seller is ready to drop their price to X“). They just try to make you anxious and purchase immediately! Don’t believe it. Not the first time I have terrible experience with Vestiaire Collective. If not this particular bag, I would have never returned to this platform.”

Vestiaire Collective 1 star review on 13th November 2023

Helpful Report

Posted 2 years ago

“Discard the positive reviews, most likely bots or Vestiaire workers, though I would be surprised if they can read or write. Frankly as a seller, do not trust these crooks with your items, you can show every flaw and mention it, the quality of their experts is that they will not read your review or look at the pictures and claim your listing is not compliant. When you have the direct sending, beware as tons of people then claim they have received something else or damage your item to force a return and Vestiaire will take their side. They lie to you that they will investigate, but the quality of their responses (not sure they are real people, it seems bots and they don't respond or respond to something else) is as poor as about everything else in that company. Sell on eBay, sell on Vinted, sell on JoliCloset or any other website, but don't give Vestiaire a commission, unless you enjoy dealing with a bunch of inept and crooked "people". As a buyer, how much do you trust an "expert" that can't read or write? Wouldn't be the first time they let fakes through or couldn't identify real items, just check out their reviews, you will find that the positive reviews are usually bland, most negative reviews give you information, don't rely on just this platform, check every other review platform, the fake praise reviews are the only reason why they aren't at the lowest level, at one point they were a company you could trust, it has changed, they are now a company who rips off buyers and sellers. Oh and Vestiare, how nice of you to employ the illiterate, but hey, don't call them experts”

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Posted 2 years ago

“Dream come true 😄”

Vestiaire Collective 4 star review on 12th November 2023

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Posted 2 years ago

“Being a new member here at Vestaire Collective i did'nt expect to get my first sold item and got paid after a week,and it was a smooth transaction from shipping to payment. Hoping to get more sales ahead. Thanks and More Power to Vestaire Collective Staff.”

Helpful Report

Posted 2 years ago

“Horrible experience. In September, I ordered a brown crocodile Saint Laurent handbag and instead received a black Love Moschino handbag in a Saint Laurent box and dust bag. Initially the company appeared helpful but insisted that we file a claim with the shipper (fedex) despite me repeatedly saying this was not their fault because I received a perfectly intact and unopened shipping box. The box simply contained the wrong items. That led nowhere. I continued to try to have a dialogue with customer service team because I paid an authentication fee on the site and still received the wrong items. But they have done nothing. It’s nearly 2 months later and I have not received the correct bag nor have I received a refund of my $1300. And this morning I received this: “Please be informed that the team has confirmed that the right has been shipped to you so they did not make wrong action on this.” Really? Then how come I have a Love Moschino bag and not a Saint Laurent bag. Buyers beware.”

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Posted 2 years ago

“Excellent Service and quick, and tracking is 100%”

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Posted 2 years ago

“Nice price but for overseas too expensive for delivery and documents fee”

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Posted 2 years ago

“I don’t understand why this company has so many bad reviews. I had only good things to say about them. I have found so many good deals in such a beautiful products. The only thing I may complain is how long it take to ship to the USA (around 2 weeks), but that’s it.”

Helpful Report

Posted 2 years ago

“Warning to all future VC clients. I bought a shirt from VC that was described as "very good condition". The shirt arrived with a stain in front of it (10cmx10cm). it is a oil stain, so cant be cleaned. I reached out to VC and send them a picture of the stain, but they firmly claimed that there is none. After sending the shirt back, they had the guts to confirm that there is no stain. They re-listed the shirt, including my picture of the stain, which is absolutely ridiculous. if there is no stain, why add the picture of the stain? i absolutely don't understand how such an obvious stain can be ignored.”

Helpful Report

Posted 2 years ago

“Order No 87011204 Ref 37060141 Tracking T01Y5A0002845648 Ordered a bag and the item was lost by the courier I send my ID information and also email from Evri(delivery company) to say item has been lost Been on chat and emailed so many times And still no refund Customer service really bad”

Helpful Report

Posted 2 years ago

“What a terrible customer service Vestiaire Collective have. Their algorithms bans you for no reason from the chat which is a very frustrating process to get your ban lifted. After writing numerous messages, and only receiving standard replies with promises, it took them almost a month to lift my ban. Unfortunately, after 1 day they banned me again for no reason. They just don't want you to communicate with other customers. Fed up and I am going to try other platforms as there are so many on the market. VC is not worth your time and efforts compared to the frustration and aggravation it gives you.”

Helpful Report

Posted 2 years ago

“Terrible and incoherent customer service and completely incompetant. I sold a belt that I had bought from the CELINE store on Bond Street. Provided all the authentication, including card, serial number, original receipt (with my details on it) and all the original packaging and I got a generic email back to say it had failed authentication and I needed to pay £15 to get it back. No further explanation. Their chat service is a joke and they take forever to reply. I want my money back and I'm never using this useless app again.”

Helpful Report

Posted 2 years ago

“I’m sooo angry! I purchased a Chanel handbag. Prior to the purchase, I asked the seller which photos accurately depicted the color of the bag. They lied! Also, once the bag arrived at Vestaire I was notified that there was wear on the bag not depicted in the photos the seller posted. I should have just canceled the transaction then but the Vestaire employee said something to the effect that the bag was well priced and this new discovery would not affect the price I’m paying. Red flag! The bag arrived and it was nothing like the photos. I objected and was overruled by Vestaire. Seller must be in the good graces of this horrible site. I sent the handbag back to Vestaire as I didn’t want it since it was not depicted properly in the photos. They posted it for sale at a price I had not authorized!!! Then it was shown that it sold! It had not. They sent this stupid handbag back to me and were AWFUL to deal with. Wish I would have looked at these reviews before I purchased this handbag. Buyer Beware!”

Helpful Report

Posted 2 years ago

“The items I bought arrived in brand new conditions and I am very happy with them. I was also constantly updated on the delivery status, which I really appreciated. You made me a very happy shopper. Thank you.”

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Posted 2 years ago

“Terrible customer service. Used for the first time to buy an item. The item didn’t fit so I relisted it the day after and sold it The new buyer raised a issue and photographed a mark that wasn’t on there when sold (I had the item for 24hrs) and now they’ve been issued a refund and item being sent back to me damaged so I can’t resell for same value and out of pocket. The customer service chat then just stopped responding when I said I wanted a refund as well from the original buyer for same reason then. Won’t be using again to buy or sell what a shoddy practice. They don’t even deserve one star”

Helpful Report

Posted 2 years ago

“I purchased a Chanel bracelet in September 2023. It was listed in ‘very good condition’. Open receiving the item, it was clearly damaged and not in said condition. After almost 60 emails from them, mostly with different people, filing damage claim with FedEx submitting complaint with BBB, they relisted the item with the original description and pics! Total false advertisement AND I have pictures showing the damage! They claim they filed a claim with FedEx, which they did not (according to FedEx) and they did not declare the value when they shipped it (according to FedEx). Complete nightmare and incompetent company and people. They now have the bracelet and continue to mislead customers with the previous listing.”

Helpful Report

Posted 2 years ago

“Wost platform ever to sell!!!! I sold an authentic bag that I got from Ssense, a reputable designer store. I did not have the receipt but all the tags were still on the bag with the original packaging from Ssense. They allowed me to list it and sell it. I shipped it to their New York warehouse for “authentication” and they then asked me for a receipt and cancelled my sale. I now have to pay 15 euro to hopefully get my bag back. Why did they allow me to list my bag when they reviewed the listing they knew I did not have the receipt! How can they not authenticate a bag without a receipt.”

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Posted 2 years ago

“Fast. Informative responsive. Would use again”

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Posted 2 years ago

“Easiest and fuss free selling experience! I have used a few platforms but this is really such a pleasant experience - I have sold twice!”

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Posted 2 years ago

“The Vestiaire Collective support team are very helpful and supportive when I had a problem about the shipping process. Thank you and I wouldn’t hesitate to sell and buy items again.”

Helpful Report

Posted 2 years ago

Vestiaire Collective is rated 2.0 based on 723 reviews