Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 2.68

2.7 Rating 640 Reviews

42 %

of reviewers recommend Vestiaire Collective

Company Reviews

Metrics

2.7

Based on 640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email

Vestiaire Collective 5 star review on 27th April 2026

Anonymous

Anonymous // 01/01/2019

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“The Premier place for used prestige brands. The fact items have authentication makes a huge difference to buying confidence from anywhere in the world.”

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Posted 2 years ago

“DO NOT SPEND MONEY ON THIS SITE THAT YOU ARE NOT WILLING TO GAMBLE AWAY ENTIRELY, BECAUSE IF YOUR ORDER HAS ISSUES, THEY WILL NOT HELP YOU. The customer service is NON EXISTENT with this company. I ordered two items. One item was cancelled for no reason. The other showed up a month later. It was a pair of gloves. THEY SENT ONE GLOVE. When I contacted the company, they tried to place blame on the carrier and drew out the "investigation" process. The carrier did their job. The package showed up perfectly in tact. They refused my refund. I have multiple email threads showing how absurd their responses are. I started a chat thread on the website, and the associate told told me she was ending the chat and to "refer to the previous emails". I honestly have never been this turned off by a company in my entire life. If I could give one million 0 star reviews, I would. DO NOT SUPPORT THIS COMPANY!”

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Posted 2 years ago

“im so happy because vestiaire take responsibility on item that was sold. you need to improve and provide star seller or buyer rating option from customer to evaluate.. Thankyou Vestiare on My First Sale. Hopefully , more item sold in future.”

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Posted 2 years ago

“I’ve been a buyer/seller of Vestiaire Collective since 2015. Unfortunately VC is not what it used to be, their quality department cannot differentiate fake from authentic items. They are not trustworthy anymore. I’m cancelling my account and I would advise anyone not to buy anything from them, their customer support is the worst.”

Vestiaire Collective 1 star review on 23rd November 2023

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Posted 2 years ago

“To be honest I was not expecting this kind of appalling behaviour from a company that refers to themselves as the saviour of sustainable fashion!!!!Bought a pair of boots size 35 and I received size 34. Customer service won't refund even though its a false advertising and misleading. Won't spend any more money there. They won't take any responsibility at all.”

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Posted 2 years ago

“I listed an item for sale on Vestiaire Collective and my item was purchased. After mailing my item to the midpoint where they verify the quality, they found the item to be in different condition than I described. I listed a designer handbag that still had original tags on it, original packaging, and has never been used. My mother bought the bag nearly 30 years ago. On my listing, I shared that the bag had some leather peeling, consistent with age and that the bag had never been used. All true, but on their report they described the item as “good” condition instead of never been used as I had described it. The buyer rejected the purchase after seeing this report. They then gave an option of storing my bag in their facility OR having it returned to me. I clicked the return to me button and went about my business. A week later I reached out to support because I hadn’t received any tracking information. They shared that my item had been delivered and finally sent me the tracking. It had been delivered to an old address, and not the address I had sent it from. Unfortunately I no longer live in that city, FedEx cannot do anything about it, and now my mother’s handbag is lost in NYC. Supports only solution was that I reach out to fedex. If they had sent me tracking information and had me verify the correct return address I would not be in this situation but now unfortunately there is nothing I can do. Also the customer service representative was trying to gaslight me and say that I “just changed the address” to the old NYC one. Overall I find the company to be extremely unreliable and I cannot say I had a good experience. Knowing what I know now, I would never purchase or sell on the platform again.”

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Posted 2 years ago

“Ich musste selber Zoll Gebühren zahlen für meine eigene Artikel, die Antwort von vestiare war: Diese Situation tut mir wirklich leid. Ich möchte Ihnen wirklich dabei helfen, aber dies ist der Prozess, den wir befolgen müssen, und wir können nichts anderes für Sie tun. Es tut mir noch einmal leid.”

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Posted 2 years ago

“This is the best place to sell fashion that I have ever used and I recommend this to everyone I know.”

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Posted 2 years ago

“Yes am buying more items on Vestaire.”

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Posted 2 years ago

“Terrible customer service! First, the (professional) seller has been ignoring me for 10 days now, and the customer service can’t do anything about it lol. Then, the customer service tells me that the discount code on 120€ off will be valid until 17 November (for another week) which turned out to be a lie because the discount expired at midnight while I was still waiting for the seller‘s response on my offer)!!! Now I have neither the discount, nor the offer from the seller (still not reply!!). I tried to reach to customer service to ask why they lied to me about the validity of the discount code and therefore deprived me of the opportunity to get the discount on the bag I’ve trying to buy now for 2 weeks, and they stopped replying!!! At least accept that you screwed up and lied to the customer. What is wrong with this platform? They track customer’s data (you activity what you put into favourites and your bag) and send them stupid FAKE notifications such as „the seller is ready to drop their price to X“ - don’t believe these messages because they are not true (I read about it and also know myself as the seller had rejected that price offer before that notification came in, so there is NO WAY „the seller is ready to drop their price to X“). They just try to make you anxious and purchase immediately! Don’t believe it. Not the first time I have terrible experience with Vestiaire Collective. If not this particular bag, I would have never returned to this platform.”

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Posted 2 years ago

“Dream come true 😄”

Vestiaire Collective 4 star review on 12th November 2023

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Posted 2 years ago

“Being a new member here at Vestaire Collective i did'nt expect to get my first sold item and got paid after a week,and it was a smooth transaction from shipping to payment. Hoping to get more sales ahead. Thanks and More Power to Vestaire Collective Staff.”

Helpful Report

Posted 2 years ago

“Horrible experience. In September, I ordered a brown crocodile Saint Laurent handbag and instead received a black Love Moschino handbag in a Saint Laurent box and dust bag. Initially the company appeared helpful but insisted that we file a claim with the shipper (fedex) despite me repeatedly saying this was not their fault because I received a perfectly intact and unopened shipping box. The box simply contained the wrong items. That led nowhere. I continued to try to have a dialogue with customer service team because I paid an authentication fee on the site and still received the wrong items. But they have done nothing. It’s nearly 2 months later and I have not received the correct bag nor have I received a refund of my $1300. And this morning I received this: “Please be informed that the team has confirmed that the right has been shipped to you so they did not make wrong action on this.” Really? Then how come I have a Love Moschino bag and not a Saint Laurent bag. Buyers beware.”

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Posted 2 years ago

“Excellent Service and quick, and tracking is 100%”

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Posted 2 years ago

“Nice price but for overseas too expensive for delivery and documents fee”

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Posted 2 years ago

“I don’t understand why this company has so many bad reviews. I had only good things to say about them. I have found so many good deals in such a beautiful products. The only thing I may complain is how long it take to ship to the USA (around 2 weeks), but that’s it.”

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Posted 2 years ago

“Warning to all future VC clients. I bought a shirt from VC that was described as "very good condition". The shirt arrived with a stain in front of it (10cmx10cm). it is a oil stain, so cant be cleaned. I reached out to VC and send them a picture of the stain, but they firmly claimed that there is none. After sending the shirt back, they had the guts to confirm that there is no stain. They re-listed the shirt, including my picture of the stain, which is absolutely ridiculous. if there is no stain, why add the picture of the stain? i absolutely don't understand how such an obvious stain can be ignored.”

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Posted 2 years ago

“What a terrible customer service Vestiaire Collective have. Their algorithms bans you for no reason from the chat which is a very frustrating process to get your ban lifted. After writing numerous messages, and only receiving standard replies with promises, it took them almost a month to lift my ban. Unfortunately, after 1 day they banned me again for no reason. They just don't want you to communicate with other customers. Fed up and I am going to try other platforms as there are so many on the market. VC is not worth your time and efforts compared to the frustration and aggravation it gives you.”

Helpful Report

Posted 2 years ago

“Terrible and incoherent customer service and completely incompetant. I sold a belt that I had bought from the CELINE store on Bond Street. Provided all the authentication, including card, serial number, original receipt (with my details on it) and all the original packaging and I got a generic email back to say it had failed authentication and I needed to pay £15 to get it back. No further explanation. Their chat service is a joke and they take forever to reply. I want my money back and I'm never using this useless app again.”

Helpful Report

Posted 2 years ago

“I’m sooo angry! I purchased a Chanel handbag. Prior to the purchase, I asked the seller which photos accurately depicted the color of the bag. They lied! Also, once the bag arrived at Vestaire I was notified that there was wear on the bag not depicted in the photos the seller posted. I should have just canceled the transaction then but the Vestaire employee said something to the effect that the bag was well priced and this new discovery would not affect the price I’m paying. Red flag! The bag arrived and it was nothing like the photos. I objected and was overruled by Vestaire. Seller must be in the good graces of this horrible site. I sent the handbag back to Vestaire as I didn’t want it since it was not depicted properly in the photos. They posted it for sale at a price I had not authorized!!! Then it was shown that it sold! It had not. They sent this stupid handbag back to me and were AWFUL to deal with. Wish I would have looked at these reviews before I purchased this handbag. Buyer Beware!”

Helpful Report

Posted 2 years ago

Vestiaire Collective is rated 2.7 based on 640 reviews