Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.95

2.0 Rating 723 Reviews

24 %

of reviewers recommend Vestiaire Collective

Company Reviews

Metrics

2.0

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective 1 star review on 8th September 2025

Elif K

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

140

Anonymous

Anonymous // 01/01/2019

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“Very easy experience and love the item I bought. First time buyer but would buy again from Vestiaire”

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Posted 2 years ago

“AWFUL CUSTOMER SERVICE AWFUL PLATFORM Awful customer service, no control of listings descriptions. Awful platform. I will never buy there again. - I would like to add that I usually don’t write bad reviews but I would like to express my dissatisfaction with Vestiaire as a brand new buyer. I tried the platform first as a buyer to see how well their customer service and platform was. In my mind if the orders went well I would consider them to sell hundreds of designer articles that I have in my closet ( many new) Thank god that I didn’t do it because the experience I had with my purchase was one of the worst experiences ever. Their customer service did not care about the issue nor tried to understand it. And they simply ignored my requests. If you choose to authenticate an item using their methods beware because even if the item is authentic and the description of the item is accurate if they choose they will cancel the order for any other reason other than been authentic (which is the whole purpose to send to authenticate). In my case I bought a designer item that was sold but sold out in Farfetch and is currently in their website. I found it in Vestiaire. The description was accurate by the seller, the item was validated as authentic yet my purchase was never received and sent back to the seller who was also in shock of the whole situation as to why it happened( the seller got a strike for the return for no reason since the seller had the correct description and the item was authentic) so BEWARE SELLERS !! This could happen to you ( I feel bad for the seller since I am a witness that she did everything right. Therefore the authentification is not for the customer’s peace of mind at all, it served as an extra layer for them to decide for both the seller and the customer based in their wrong algorithms and bad information. They have several of the same items that I purchased listed still in their site ( I wonder if the people who’ll buy these items will go through the nightmare that both the seller and I went through trying to get someone to understand what was happening). If Vestaire’s processes or algorithms are wrong, uff!!! good luck trying to get a person there to fix it. It is impossible. They will not examine individual cases even if is their own platform’s (algorithm)fault or issues. BEWARE SELLERS AND BUYERS. This is not a company that has the capacity to deal with listings. They overlook listings and customer service won’t study individual cases to see where the problem was. This is a big RED FLAG when you have algorithms that are wrong and you don’t have competent customer service to actually look at the problems. They will only use standardized messages like the one below to act like they care but they don’t. I am surprised that this company functions and I am in shock that they still have sellers. BEWARE OF THIS PLATFORM. I am erasing my account today! I should’ve looked at their horrible ratings before giving them a try. BEWARE!!!! Date of experience: September 24, 2023”

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Posted 2 years ago

“I think it has been the easiest selling experience with Vestiaire Collective.”

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Posted 2 years ago

“Bought an item i realised being fake afterwards. Hoping it would be stopped by their authentication team. NOPE. It went trough, it even had misspelled words on the size tag. unbelievable and useless. item is 100% fake, even grailed refused to publish it.”

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Posted 2 years ago

“I had a fantastic experience with Vestiaire Collective! The quality of the products and the ease of the platform exceeded my expectations. I would definitely recommend it to a friend without hesitation”

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Posted 2 years ago

“Terrible website. Sold an item and the customer claims it is unauthentic so the sale is cancelled ( even though i have the receipt of purchase to match the serial number on the item!!!) i still have not received my item back and no money. Everytime i speak to customer service i get a different answer and no one can tell me where the item is.”

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Posted 2 years ago

“Costumer service from nightmare! I am unable to print my postage out. Normally I always use the same address.This time shown something wrong with my address.Then i added the same address again . But it's still not working. I contact "Jaden T" from customer service. Which left me feeling greater disappointed then the system's error. Jaden refused to help or call for fix the postage problem.Saying nothing he/she can do.And left the chat open and quiet. Even I have asked to close the chat. Then I can open the chat with others to ask for help. As a Business seller on Ebay for many years.Get through all problems in E-commerce business.Lost goods,a package cut open.Customer service team always willing to help to find the way. Never experience a arrogant and disinterested service agent like this before in my all life.Such a employee who bring the reputation down the way!”

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Posted 2 years ago

“Good quality items. Easy to deal with. Quick responce. Easy transaction . Quick and safe postage”

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Posted 2 years ago

“J’adore Vestiaire Collective car j’ai trouvé plein de choses qui ne sont plus en stock ailleurs. Le travail de l’équipe est très bonne, les produits que j’ai reçu sont comme sur les photos et sur la description. Je suis très contente de mes achats sur ce site. Merci VC.”

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Posted 2 years ago

“super brand I like all at it”

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Posted 2 years ago

“Fel safe to buy second hand goods in this app.”

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Posted 2 years ago

“Very happy, with the process and end result. Well done.”

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Posted 2 years ago

“Authenticity check is poor. I sold a genuine item and the 'experts' deemed my bag to not be authentic. They automatically cancelled the sale and no check report was sent hence I lost a sale. The bag is authentic as I have had it checked by a reputable authentication company”

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Posted 2 years ago

“Recently registered on this site.it so happened that I sold two products at once.The first package i sent was delivered and successfully passed the authentication. but I still have not received the money for this product because they claim that I entered the wrong bank details. The second parcel is on the way but they claim that I did not send it. I feel fooled and deceived. I don't understand how a site with such an approach to its customers can exist. They don't try to solve the problem at all, I answer with the same monotonous remarks. I haven't felt in such a stupid position in a long time.to the best of my ability and my patience, I will bring the matter to the end, I'm already looking into what can be done, consult with lawyers.”

Helpful Report

Posted 2 years ago

Dear Kamila, Thanks for bringing this matter to our attention. We regret to hear that you've not received your payment yet. Feel free to start a chat with us on the App in Me > Help, so that we can assist you more. Thank you in advance for your patience, The Vestiaire Collective team

Posted 2 years ago

“Awful company”

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Posted 2 years ago

Dear Simona, We are sorry to hear about your comment concerning our site. Please feel free to contact us by private message so that we can help you. However, we reassure that we will remain available to handle your request if it is still unanswered. We will remain available here for further support. Therefore, we kindly invite you to share with us your order number or item reference in order to identify your request. We can be reached by message on the App or by email on our Contact Us article, in the Help Center. Thank you for providing us with this information, The Vestiaire Collective Team

Posted 2 years ago

“Totally and utterly mental, my last chat was a month ago, it went like this: Arrived safely- thanks so much! 8/5/23, 4:17 PM Perfect! I am always so worried when I have to ship with Evri No other exchanges, all super pleasant, then I get a message last week I have been banned from chat for being rude (again, I was not on chat, the interactions were pleasant, mostly confirming items have been sent and received), I reached out to them and got spammed with an auto reply stating possible reasons for the ban, again, I have not even chatted. The site seems to be run by bots, reading through the reviews, the random bans seem to be quite normal for the horrendous software and non existent customer service Vestaire is famous for. I am looking forward to one of their auto replies here, stating that I can contact them (to get an auto reply and nothing will be done, wow, yes, that makes sense), how many more corners are they going to cut?”

Helpful Report

Posted 2 years ago

Dear Tamara, We are getting back to you regarding your ban from the buyer-seller chat feature. We would like to invite you to check your inbox. We are going to send you a follow-up email. The Vestiaire Collective team

Posted 2 years ago

“I shipped a parcel perfectly in time, it didn’t register to the app so automatically after a couple of days the sale got cancelled. (While my item was already gone for a couple of days) item got delivered the day after cancellation. So the buyer has the item without paying for it. A serious flaw in the system. The most annoying part is that vestiaire is not taking responsibility for their badly developed system. They just keep saying for weeks that I have to wait for the buyer to respond. Meanwhile the buyer is of course not responding because he/she has a free item. Seller just is left in the dark. Baddest experience ever!!!! Zero stars”

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Posted 2 years ago

Dear Maxim, We are very sorry to hear that your sale was cancelled. After checking, we can see that the item was not shipped within 7 days. That is why the sale was automatically cancelled. Rest assured that this case is already handled by the concerned department. We will get back to you soon. The Vestiaire Collective team

Posted 2 years ago

“Great platform”

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Posted 2 years ago

Dear Peter, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Amazing!!”

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Posted 2 years ago

Dear Ana, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon! The Vestiaire Collective team

Posted 2 years ago

“Vestiaire makes reselling to a world wide audience so simple and quick. My favourite part is all delivery costs are taken care of in the fee.”

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Posted 2 years ago

Dear Brandy, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

Vestiaire Collective is rated 2.0 based on 723 reviews