Name: Vestiaire Collective
Rating: 1.95

“I have been sent three counterfeit items from private sellers. Two of which were a LV wallets, which I have already received my money back for. One is an LV Demur Neverful handbag. They are making it difficult for me to send to them bc I just realized it is a fake and it’s only three weeks since I’ve received it. Do yourselves a favor and buy from RealReal. Their authentication process is thorough. Vestiaire allows the sellers to send directly from their homes to take the onus off of them for authentication purposes. They aren’t worth the trouble and headache I’ve had to go through, and continue to go through.”

Helpful Report

Posted 2 years ago

Dear Stephanie, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Unprofessional and dishonest! An Item I listed was sold, I sent it according to the instructions I got. The sale was canceled after I already sent the parcel, it was returned to me and marked "personal import" instead of a return so I was charged customs tax as if this was a purchase I made (luxury item so, the tax was not cheap!!). I spoke with customer service about finding a solution to this to no avail, no one would help, and no offer to fix the problem or refund the tax I have to pay due to a mistake they could have avoided. Terrible customer service, no availability. I don't recommend listing anything on their website or working with them as if there is any problem, you are on your own, stay away!!”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“This is an efficient service team.”

Helpful Report

Posted 2 years ago

Dear JoJo, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“첫구매였는데 너무 만족합니다 우선 구매부터 배송절차가 상세히 안내되어 좋으며 상품검수로 안전하게 좋은쇼핑을하였습니다 저는 앞으로도 자주 이용하고 싶습니다”

Helpful Report

Posted 2 years ago

“I live in Australia and was looking for a particular jacket which was on this site I bought at a good price had some add ons due to proving authenticity and postage which I was happy to pay. I did look at other products with the same process I could have bought brand new so there are some issues but if you want a rare piece of clothing this site was good.”

Helpful Report

Posted 2 years ago

Dear Brenton, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“I have purchased 2 pairs of Doc Martens, they arrived with authentication tag, delivery was within the stated time, communication was fabulous, I even received photos of slight imperfections in one of the pairs with the offer of a refund if I didn't want to proceed. I purchased both pairs and am so happy with purchases.I won't hesitate to buy from Vestiaire Collective again.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Very bad customer service and they have… Very bad customer service and they have serious problems addressing the interface and other issues on their app and site. They NEVER reply to mails and their chat takes at least 5 hours to reply. Unacceptable fees that are about 5-15% of the articles. They charge BOTH the sellers AND buyers! Not recommended Tip for consumers: really disappointing interface and service They charge BOTH the sellers AND buyers! Products used: refunds take a loooong time, items ship whenever the seller feels like it. Many sellers cancel on sales without notice. users are often blocked from chats without explanation. They charge BOTH the sellers AND buyers!”

Helpful Report

Posted 2 years ago

Dear Kangelos, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I had a really good purchasing experience! The seller was quick to ship to Vestiaire for authentication, and then they promptly forwarded it on to me once it passed all the checks. The turnout time was quicker than originally quoted and the item was perfect!”

Helpful Report

Posted 2 years ago

Dear Samantha, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“배송이 오래 걸렸지만 제품상태가 좋아서 만족합니다”

Helpful Report

Posted 2 years ago

안녕하세요! 배송이 오래 걸렸다니 저희도 너무 아쉬워요. 혹시 판매자 분이 5일안에 안 보내주신걸까요? 다음엔 더 빨리 보낼 수 있도록 하겠습니다. 다행히 제품이 맘에 드셨다니 기쁩니다. 더욱 노력하는 베스티에르 콜렉티브가 되겠습니다. 감사합니다!

Posted 2 years ago

“hello im writing this bewerung sinc i orders somthing from vestiar twic they claim that they chack the item if it fits as describet wich dident happend i paid over 40 chf for item to be checkd and the item does not correspodd to decription they dontsend the phot wehr the bag its been mensserment. and wont to accept it all that they say is that they have chekd and im wrong i have sentet photo wher i mensserd the bag wich is not as on description i paid for the bag over 500 chf to bee said just item has been checkd they dont acept the photos wich i sentet of the item now thy have the bag hope to find my rights thru anwalt sinc then i have to wait an answer from my anwalt so bad that i cant uplod photos of the bag that i menssurd and the descriptin thats on web”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I have purchased 2 LV items over the last couple months from the same seller and both times had a great experience. The items were exactly as described, priced accordingly, postage was fast from seller to VC to be authenticated and then onto me in Australia. Overall very happy.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Fake bag bought from VC website despite it says “authentication guaranteed”, was soooo complicated and stressed to return/refund. The worst thing is you can NOT unsubscribe from email, I tried to unsubscribe it dozens of times but still get their emails. This website so should be illegal!”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“My seller is excellent. I got my bag in 7 days after ordering, for Australian standard that is pretty fast! Got the authentication done too within that 7days. My bag is almost like new and great price. I really like the option for negotiating the right price for both parties. I was a bit scared initially as this was my first time and reading the bad review made me apprehensive. Anyway, I my seller has excellent reviews, so I gave it a go and do not regret it!”

Helpful Report

Posted 2 years ago

Dear Steph, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Everything was fast, fuss free and most importantly item was delivered on time or even earlier, and in great packaging. Seamless. Professional. Highly recommended.”

Helpful Report

Posted 2 years ago

Dear Yusri, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“I was extremely dissatisfied with Vestiaire. I ordered a Chanel bag and the first time I used it, the Chanel Logo cracked right off. I went back and forth with Vestiaire because I am convinced this bag is not real, and they refused to take it back. I would never order from this site again. I have been reading the many negative reviews and I wish I had done that before I used their services.”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I purchased a LV neverfull and it was fake. I tried to reach out to customer services several times but when they responded they told me to stop sending messages or they would not respond to me anymore. Horrible company. I have bought several bags before from this app but this is the first time this has happened. I’m so disappointed and upset. I’m not sure what to do”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I am a seller on VC. I currently have a number of outstanding issues with VC. 1. Unable to list items 2. Provided all of the necessary pictures and receipt for items yet my item has not been listed 3. Sold a bag and the receipt was included with the bag. When the bag reached VC I received an email saying the sale was on hold and they requested the receipt. Why request what was already provided? 4. App is says I am on vacation however I do not have vacation mode enabled. This is hindering sales. I continue to get the same response from VC stating they will get back to be in 24-48 hours. It has well over 2 weeks.”

Helpful Report

Posted 2 years ago

Dear Patricia, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I am addicted to this app. Every transaction has been quick and easy, and every garment has been exactly what I expected. And of course it's better for the environment and the wallet to buy second hand.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“my experience with this website has been nothing short of terrible they have no gender neutral section if you miss a detail or need to correct information on an item you can’t edit you have to go through long winded process with their customer service the customer service takes 20+ to speak to a person only to get generic response the people who “authenticate “ items have no knowledge what they are looking for its an absolute joke”

Helpful Report

Posted 2 years ago

Dear Susi, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Once the item was received to be verified a report was provided in a very short time. I was able to make an informed decision about an expensive purchase based on the report. Great service by the verification team.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews