Very horrible experience still going on. The customer service is unacceptable they don’t help with anything. I’ve sold a very expensive item for 854£ It’s been shipped correctly with the label been provided from VC to the post office ( Royal Mail) After 2 days from the shipping I didn’t receive any confirmation on VC app that it was been collected and I’ve contact them to have look on the case because I started to be worry. They open an investigation and I’ve send to them a proof of delivery and also my personal ID. After 10 days that I chasing VC and Royal Mail they confirmed with me that the parcel 100% was lost from the courier After sending so many emails to VC they are still unable to respond to me on the next step. I’ve asked them if they will provide a full refund but the only thing that they can say it’s to wait because the investigation it’s still on. No replies to my questions on emails and they keep closing the chat on help center. Very bad experience and I will never recommend to anyone anymore to sell and buy items from them.