Name: Vestiaire Collective
Rating: 1.95

“I'm a seller on the platform and platform lost my parcel Ref #32592833, I have screenshots of the brt courier number the item was sent out on / screenshots of the platform proving in progress in transit. However, vc team did not recognize the loss of the package and actually left it up to me, the seller, to find out what happened to the package and claimed that it was the only way to resolve the issue. Such an irresponsible attitude and even today they still don't want to handle my claim.”

Helpful Report

Posted 2 years ago

Dear Yuyun, Thank you for bringing this matter to our attention. We regret to hear that your item hasn’t been delivered yet. We just want to reassure you that an investigation is already ongoing with the carrier. Not only that, but we will keep you informed by e-mail. The Vestiaire Collective team

Posted 2 years ago

“Super bad experience with Vestiaire Collective. Super Bad customer service only available via chat. What is not practical if something goes wrong what happend in my case. First looks trustworthy but then it seems not to be. I sold my vintage Gucci Glasses in beginning of July 2023. The item was not picked up but or the buyer was not able to pick it up. I contacted the buyer and they said that Vestiare keeps on saying to pick it up while the package is not there to pick up. An ERROR VESTIARE AND DPD HAVE TO SOLVE. WHILE THEY ARE PAID IM LEFT WITH NOTHING. Im not paid by Vestiare and I also till this time DID NOT RECIEVE MY GLASSES BACK. LEFT WITH LOST MONEY OF 150 euro and a lot of misery. I feel super sad about this. Would never sell or buy anything from Vestiare Collective.”

Helpful Report

Posted 2 years ago

Dear Simone, Thank you for bringing this matter to our attention. We regret to hear that your item hasn’t been delivered yet. We just want to reassure you that an investigation is already ongoing with the carrier. Furthermore, we would like to invite you to check your inbox. We will keep you updated. The Vestiaire Collective team

Posted 2 years ago

“Process is relatively easy and straightforward. Payment is prompt.”

Helpful Report

Posted 2 years ago

Dear member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“I got paid very fast for my first sold item on VC. I was quite surprised actually. The only drawback is their authentication service is just really disappointing. I had one Chanel item from early 2K rejected because they couldn’t verify its authenticity as it was only missing the brand tag on the neck but had all the wash/size/origin tags intact. I supplemented a link to a similar design/pattern item with exact model # sold on a competitor platform to no avail when I was turned down for a due diligence from their authentication dept whilst chatting to their CS agent. They instead persisted for proof of purchase, receipt and tags etc when I had clearly stated in my bio that most of my items are from estate lot auctions which tend to come loosely on an “as is” condition basis. That similar model item was sold on 1stdibs.com also had no brand tag attached to the garment and only had the wash/size/origin tags such as mine. This only proves their authentication efficacy is below professional standard as they claim to be superior in the highest regard. It wasn’t the first time it happened to me. I have had multiply items rejected due to their authentication Incompetence. What I find very weird is that some sellers from Europe gets easily approved even when their garment is only supplemented with pics of the article but missing pics of the brand/ origin/wash tags. It kind of gives me the “double-standards” impression to be completely honest. One other thing I find really annoying is they tend to “revise” your text description of the items you submitted to list. I feel I’m being patronized as quite often their grammar is way off and I find this totally unacceptable because it gives prospects the impression I’m illiterate and ignorant of my presence on such high esteemed platform. Nevertheless, I have high hopes they will attend to these existing nuisances and mend their hiccups to a better and pleasing experience for sellers and buyers worldwide. Thank you for reading if you have made it this far!”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“All the users are treated on the same way, without any consideration for the single case (and you can experience that from the pre-builded replies that they give to every review). My account has been closed for having sold 2 fake items that I bought in a reputable store in the City with regular VAT number and licence to sell luxury brand, and of course, the release of an invoice with all the seller/owner information. The total amount I paid by bank transfer was 1.000€, paid for authentic and genuine accessories. Being absolutely confiden and sure to sell authentic bags, I re-sold them on VC. Once, the 2 accessories did not pass the authentication check and I was held responsible without my knowledge! I was shocked 2 times! First, to have known that I paid so much money to a retail store for genuine accessories, and secondly for being accused to sell fake items and see my account closed after having sold other items totally authentic! This case is simply baffling and scandalous. In my opinion, to make a distinction is a worthwhile endeavor at this point of their history: every suppliers try to offer a taylor made experience to their users, nowdays. VC behaviour's is nothing special to get impressed by, expecially because they clearly demonstrated to be only a money-mashine and nothing special. Items was 34328644 and 34836948 Please VC do not waste energy in writing the same, well known, reply.”

Helpful Report

Posted 2 years ago

Dear member, We fully understand that your are not satisfied with the announced closure of your account. However, upon several checks, we confirm that the items you have listed do not comply to several key elements that are constitutive of the brand. Due to this and as a safety measure, it was decided that your account will be therefore soon deactivated. Thank you for your understanding on our security policies, The Vestiaire Collective team

Posted 2 years ago

“I totally agree with Larisa, my sold item was returned in awful condition!!!! The buyer obviously just destroyed it to return!!! Hence I lost a valuable item. There is buyer protection but is there any seller protection? I doubt, based on my experience with the customer service on shipping dispute”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“As a seller Ive really grown to hate Vestiaire . Website and app never work properly, they take almost 25% commission sometimes while trying to push you to sell cheaper which means you end up making nothing for your sale. There is never clarity when a sale is cancelled and it seems like the buyer can use any excuse to return your item and you’re left wondering why. Which obvious damages your seller score. Truly not worth selling on this app, they’re making themselves rich while having the most mediocre website and customer service ever.”

Helpful Report

Posted 2 years ago

Dear member, We are truly sorry to hear that you have not received the expected support from our teams! Please rest assured that we are constantly working on improving our services, thanks to your feedback. We unfortunately didn't find any conversation with you recently. Our team will be charged to answer your requests within an average of 24 hours and here is a link to find all our contact methods for easy access : https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us The Vestiaire Collective team

Posted 2 years ago

“My experience is also terrible. They robbed me. They didn't pay me 10,000 € for the items sold. There was still an error with the data confirmation. When I started getting drunk, they closed and blocked my account!”

Helpful Report

Posted 2 years ago

Dear Monica, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I bought a pair of Hublot sunglasses with physical authentication made by Vestiaire experts. They confirmed the item is compliant and delivered the sunglasses to me. The sunglasses are not genuine and even someone without experience could see this. There is nowhere written where are made. All the Hublot sunglasses are marked with: Made in Japan. On the sunglasses I received it's nothing written. I write to Vestiare on the chat and they said that even if their expert confirmed the item it's compliant they can make a second verify. I sent the sunglasses at their hub in France and they confirmed at the second check that the sunglasses are compliant... I asked them again to tell me only one thing: where it's written where are made? I proposed to pay another 15 euro for the 3rd authentication just to check this aspect: where are made. They didn't answer on the chat and told me by email that the item will be relisted on their app and after will be sold they will transfer me the the money without their usual commission. In conclusion someone will buy a fake that was authenticated by Vestiaire experts as genuine. It's unbelievable how easy it is to sell a fake on Vestiaire app and you don't have any support or a normal communication with their staff. All the answers you get on their chat are standard, they can't give you any detail if you ask for something specific. Order 81027725”

Helpful Report

Posted 2 years ago

Dear Andrei, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“VC is perfect in thr job”

Helpful Report

Posted 2 years ago

Dear Shank, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Excellent customer service, communication, quality of the item ( SS Daley vest that is sold out everywhere), checking of the item and exceptionally quick delivery. Love Vestiaire, thank you.”

Helpful Report

Posted 2 years ago

Dear Jan, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Great service easy communication the entire process! Made me feel secure in selling and posting Will def use this platform again easy to refund. Verstiaire Collective give me a wonderful experience as a buyer as there’s expert authentication before I pay for my purchases. It’s very assuring as I won’t be disappointed for paying an item below my expectations.”

Helpful Report

Posted 2 years ago

Dear member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“After complaining for being singled out with my item refused by quality control (while other sellers in the Uk and worldwide with identical items were kept on their website), Vestiaire’s support team made me believe they were dealing with my query for several days. Then Vestiaire asked me to provide them details of such sellers in order to answer my enquiry or close my enquiry. Very inefficient, unhelpful, unprofessional customer service. Be aware… very aware! Not worth the hassle. .”

Helpful Report

Posted 2 years ago

Dear Val, Dear, We are sorry to hear that your item has not been accepted for sale! We reserve ourselves the right to refuse any item that does not meet our criteria. Feel free to get back to us here and advise on your item reference for further details on our team’s decision. Thank you beforehand and rest assured of our availability, The Vestiaire Collective team

Posted 2 years ago

“I sold a $350 Coach bag for $160 on 7/12/2023. It was an overseas purchase so it went to Vestiaire for verification/quality check. Upon arrival, they said there was an issue with quality and one of the issues was that the crossbody strap was missing. I immediately contacted the buyer and customer service letting them now that the strap was definitely packed and shipped with the bag. I didn't want the buyer cancelling the order because I figured the verification team just missed the strap in the box and they'd find it and update the report. I specifically packaged the bag in a clear poly bag separately from the strap which was also packed in a clear poly bag to prevent any scuffing during transit. I do this was all of my handbag sales if the strap is detachable. The strap was then placed on top of the bag, in the box and then I placed clear packing pillows on-top to avoid even more shuffling. They are telling me that no strap was in the box. I told them that's impossible and their verification team needs to check the box that I shipped the bag in because it was clearly tossed. It doesn't help that HOURS and HOURS went passed during this convo so that strap is probably long gone. They are now telling me I need to prove I shipped the strap. Out of over 10,000 online sales in the past 6 years on other platforms, not once have I felt that I needed to video record myself packing an order. I assumed I was sending this bag to professionals that handle luxury and higher end items daily. I trusted them and they failed something as simple as checking the entire box. Obviously the buyer cancelled the order which I don't blame them but I am now going to be stuck with a bag that's missing the main crossbody strap which then means the worth of the bag drastically decreases since the strap has been lost by their team. They are refusing to take accountability and based on the numerous reviews and complaints I've read, it seems that they lose items a lot. I recommend selling on other platforms like Ebay, Poshmark and Mercari as their customer service is much better. It's a shame that Tradesy was bought out by such a horrible company.”

Helpful Report

Posted 2 years ago

Dear Kelsey, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Verstiaire Collective gives me a wonderful experience as a buyer as there’s expert authentication before I pay for my purchases. It’s very assuring as I won’t be disappointed for paying an item below my expectations.”

Helpful Report

Posted 2 years ago

Dear member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Wish I read the reviews before I made a purchase (ordered on 22 June 23) . So I bought a pair of $700 slides, the parcel was delivered to Vestiare and tracker shows it’s in QC, after 4days it seemed abit too long so I contacted the support/help chat and they can only tell me they are trying to find out what happened, they can’t provide any time line, they refuse to respond to my queries on getting a refund. It’s been 3 weeks since the parcel has reached them! DO NOT BUY anything from them!”

Helpful Report

Posted 2 years ago

Dear King, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“They will damage and scratch your item and not take responsibility for it. Even when you provide photos of the item right before shipping it. They can’t even authenticate without receipt and they dont know how to handle leather goods. Apparently scratches magically appear during transit! Customer service is unreliable and disappointing just like the rest of VC. It has been days with emails and chats now they are asking as if i did not send anything or was suppose to get an update. Sale fell through and now I’ll be receiving back a bag with a deep scratch that was not there before simply devalued my item. I don’t recommend their platform or to send any of your expensive items through them. Disappointing and unnecessarily stressful experience.”

Helpful Report

Posted 2 years ago

Dear A abou zeid, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Delivery was ultra fast, handbag is dreamy ♥️ price was fantastic. Overall an exciting ride, love your work.”

Helpful Report

Posted 2 years ago

Dear Leeanne, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Excellent services”

Helpful Report

Posted 2 years ago

Dear Travis, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Great service, easy communication the entire process! Made me feel secure in selling and posting my item. Paid in 3days Will def use this platform again ThankÜ”

Helpful Report

Posted 2 years ago

Dear Jade, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews