Name: Vestiaire Collective
Rating: 2.68

“Totally and utterly mental, my last chat was a month ago, it went like this: Arrived safely- thanks so much! 8/5/23, 4:17 PM Perfect! I am always so worried when I have to ship with Evri No other exchanges, all super pleasant, then I get a message last week I have been banned from chat for being rude (again, I was not on chat, the interactions were pleasant, mostly confirming items have been sent and received), I reached out to them and got spammed with an auto reply stating possible reasons for the ban, again, I have not even chatted. The site seems to be run by bots, reading through the reviews, the random bans seem to be quite normal for the horrendous software and non existent customer service Vestaire is famous for. I am looking forward to one of their auto replies here, stating that I can contact them (to get an auto reply and nothing will be done, wow, yes, that makes sense), how many more corners are they going to cut?”

Helpful Report

Posted 2 years ago

Dear Tamara, We are getting back to you regarding your ban from the buyer-seller chat feature. We would like to invite you to check your inbox. We are going to send you a follow-up email. The Vestiaire Collective team

Posted 2 years ago

“I shipped a parcel perfectly in time, it didn’t register to the app so automatically after a couple of days the sale got cancelled. (While my item was already gone for a couple of days) item got delivered the day after cancellation. So the buyer has the item without paying for it. A serious flaw in the system. The most annoying part is that vestiaire is not taking responsibility for their badly developed system. They just keep saying for weeks that I have to wait for the buyer to respond. Meanwhile the buyer is of course not responding because he/she has a free item. Seller just is left in the dark. Baddest experience ever!!!! Zero stars”

Helpful Report

Posted 2 years ago

Dear Maxim, We are very sorry to hear that your sale was cancelled. After checking, we can see that the item was not shipped within 7 days. That is why the sale was automatically cancelled. Rest assured that this case is already handled by the concerned department. We will get back to you soon. The Vestiaire Collective team

Posted 2 years ago

“Great platform”

Helpful Report

Posted 2 years ago

Dear Peter, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Amazing!!”

Helpful Report

Posted 2 years ago

Dear Ana, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon! The Vestiaire Collective team

Posted 2 years ago

“Vestiaire makes reselling to a world wide audience so simple and quick. My favourite part is all delivery costs are taken care of in the fee.”

Helpful Report

Posted 2 years ago

Dear Brandy, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“I'm a seller on the platform and platform lost my parcel Ref #32592833, I have screenshots of the brt courier number the item was sent out on / screenshots of the platform proving in progress in transit. However, vc team did not recognize the loss of the package and actually left it up to me, the seller, to find out what happened to the package and claimed that it was the only way to resolve the issue. Such an irresponsible attitude and even today they still don't want to handle my claim.”

Helpful Report

Posted 2 years ago

Dear Yuyun, Thank you for bringing this matter to our attention. We regret to hear that your item hasn’t been delivered yet. We just want to reassure you that an investigation is already ongoing with the carrier. Not only that, but we will keep you informed by e-mail. The Vestiaire Collective team

Posted 2 years ago

“Super bad experience with Vestiaire Collective. Super Bad customer service only available via chat. What is not practical if something goes wrong what happend in my case. First looks trustworthy but then it seems not to be. I sold my vintage Gucci Glasses in beginning of July 2023. The item was not picked up but or the buyer was not able to pick it up. I contacted the buyer and they said that Vestiare keeps on saying to pick it up while the package is not there to pick up. An ERROR VESTIARE AND DPD HAVE TO SOLVE. WHILE THEY ARE PAID IM LEFT WITH NOTHING. Im not paid by Vestiare and I also till this time DID NOT RECIEVE MY GLASSES BACK. LEFT WITH LOST MONEY OF 150 euro and a lot of misery. I feel super sad about this. Would never sell or buy anything from Vestiare Collective.”

Helpful Report

Posted 2 years ago

Dear Simone, Thank you for bringing this matter to our attention. We regret to hear that your item hasn’t been delivered yet. We just want to reassure you that an investigation is already ongoing with the carrier. Furthermore, we would like to invite you to check your inbox. We will keep you updated. The Vestiaire Collective team

Posted 2 years ago

“Process is relatively easy and straightforward. Payment is prompt.”

Helpful Report

Posted 2 years ago

Dear member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“I got paid very fast for my first sold item on VC. I was quite surprised actually. The only drawback is their authentication service is just really disappointing. I had one Chanel item from early 2K rejected because they couldn’t verify its authenticity as it was only missing the brand tag on the neck but had all the wash/size/origin tags intact. I supplemented a link to a similar design/pattern item with exact model # sold on a competitor platform to no avail when I was turned down for a due diligence from their authentication dept whilst chatting to their CS agent. They instead persisted for proof of purchase, receipt and tags etc when I had clearly stated in my bio that most of my items are from estate lot auctions which tend to come loosely on an “as is” condition basis. That similar model item was sold on 1stdibs.com also had no brand tag attached to the garment and only had the wash/size/origin tags such as mine. This only proves their authentication efficacy is below professional standard as they claim to be superior in the highest regard. It wasn’t the first time it happened to me. I have had multiply items rejected due to their authentication Incompetence. What I find very weird is that some sellers from Europe gets easily approved even when their garment is only supplemented with pics of the article but missing pics of the brand/ origin/wash tags. It kind of gives me the “double-standards” impression to be completely honest. One other thing I find really annoying is they tend to “revise” your text description of the items you submitted to list. I feel I’m being patronized as quite often their grammar is way off and I find this totally unacceptable because it gives prospects the impression I’m illiterate and ignorant of my presence on such high esteemed platform. Nevertheless, I have high hopes they will attend to these existing nuisances and mend their hiccups to a better and pleasing experience for sellers and buyers worldwide. Thank you for reading if you have made it this far!”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I totally agree with Larisa, my sold item was returned in awful condition!!!! The buyer obviously just destroyed it to return!!! Hence I lost a valuable item. There is buyer protection but is there any seller protection? I doubt, based on my experience with the customer service on shipping dispute”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“As a seller Ive really grown to hate Vestiaire . Website and app never work properly, they take almost 25% commission sometimes while trying to push you to sell cheaper which means you end up making nothing for your sale. There is never clarity when a sale is cancelled and it seems like the buyer can use any excuse to return your item and you’re left wondering why. Which obvious damages your seller score. Truly not worth selling on this app, they’re making themselves rich while having the most mediocre website and customer service ever.”

Helpful Report

Posted 2 years ago

Dear member, We are truly sorry to hear that you have not received the expected support from our teams! Please rest assured that we are constantly working on improving our services, thanks to your feedback. We unfortunately didn't find any conversation with you recently. Our team will be charged to answer your requests within an average of 24 hours and here is a link to find all our contact methods for easy access : https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us The Vestiaire Collective team

Posted 2 years ago

“My experience is also terrible. They robbed me. They didn't pay me 10,000 € for the items sold. There was still an error with the data confirmation. When I started getting drunk, they closed and blocked my account!”

Helpful Report

Posted 2 years ago

Dear Monica, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Excellent customer service, communication, quality of the item ( SS Daley vest that is sold out everywhere), checking of the item and exceptionally quick delivery. Love Vestiaire, thank you.”

Helpful Report

Posted 2 years ago

Dear Jan, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Great service easy communication the entire process! Made me feel secure in selling and posting Will def use this platform again easy to refund. Verstiaire Collective give me a wonderful experience as a buyer as there’s expert authentication before I pay for my purchases. It’s very assuring as I won’t be disappointed for paying an item below my expectations.”

Helpful Report

Posted 2 years ago

Dear member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“After complaining for being singled out with my item refused by quality control (while other sellers in the Uk and worldwide with identical items were kept on their website), Vestiaire’s support team made me believe they were dealing with my query for several days. Then Vestiaire asked me to provide them details of such sellers in order to answer my enquiry or close my enquiry. Very inefficient, unhelpful, unprofessional customer service. Be aware… very aware! Not worth the hassle. .”

Helpful Report

Posted 2 years ago

Dear Val, Dear, We are sorry to hear that your item has not been accepted for sale! We reserve ourselves the right to refuse any item that does not meet our criteria. Feel free to get back to us here and advise on your item reference for further details on our team’s decision. Thank you beforehand and rest assured of our availability, The Vestiaire Collective team

Posted 2 years ago

“Verstiaire Collective gives me a wonderful experience as a buyer as there’s expert authentication before I pay for my purchases. It’s very assuring as I won’t be disappointed for paying an item below my expectations.”

Helpful Report

Posted 2 years ago

Dear member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Wish I read the reviews before I made a purchase (ordered on 22 June 23) . So I bought a pair of $700 slides, the parcel was delivered to Vestiare and tracker shows it’s in QC, after 4days it seemed abit too long so I contacted the support/help chat and they can only tell me they are trying to find out what happened, they can’t provide any time line, they refuse to respond to my queries on getting a refund. It’s been 3 weeks since the parcel has reached them! DO NOT BUY anything from them!”

Helpful Report

Posted 2 years ago

Dear King, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“They will damage and scratch your item and not take responsibility for it. Even when you provide photos of the item right before shipping it. They can’t even authenticate without receipt and they dont know how to handle leather goods. Apparently scratches magically appear during transit! Customer service is unreliable and disappointing just like the rest of VC. It has been days with emails and chats now they are asking as if i did not send anything or was suppose to get an update. Sale fell through and now I’ll be receiving back a bag with a deep scratch that was not there before simply devalued my item. I don’t recommend their platform or to send any of your expensive items through them. Disappointing and unnecessarily stressful experience.”

Helpful Report

Posted 2 years ago

Dear A abou zeid, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Delivery was ultra fast, handbag is dreamy ♥️ price was fantastic. Overall an exciting ride, love your work.”

Helpful Report

Posted 2 years ago

Dear Leeanne, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Excellent services”

Helpful Report

Posted 2 years ago

Dear Travis, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email

Vestiaire Collective Reviews