Name: Vestiaire Collective
Rating: 1.95

“No refund policy whatsoever. Keep repeating the same things. Appealing. They act outside the law.”

Posted 2 years ago

Dear Axs, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Fantastic experience all the way around… I usually have zero expectations when buying something online.. (I guess I’m an optimistic pragmatist) …but everything was absolutely perfect; from the product descriptions, to the and the authentication process, to the smooth delivery. Is everything in life perfect? Or course not..and the next time I purchase from Vestiaire something may not go smoothly.. but with this great outcome as my initial experience, I feel really confident that they are doing absolutely the best that they can for every client 🙂”

Helpful Report

Posted 2 years ago

Dear jaymayokay, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“High High selling fees and asked the seller to reduce the price .. we won’t get anything after paying commission”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Best app to buy genuine luxury brands that you can trust, so smooth and easy to use, happy with my purchase from Vestiaire collective, definitely recommend”

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Posted 2 years ago

Dear Shad, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Purchased an LV pouch/wristlet from Geraldine. Obsessed with my purchase!! And Geraldine was super quick to answer all of my questions and send additional photos. She was awesome!!”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Friendly helpful replies by VC staff. Good authentic designer items in excellent condition at good prices. However wish didn’t have to pay import tax fees or high fees for buyer and seller.”

Helpful Report

Posted 2 years ago

Dear JTia, We thank you very much for taking the time to share your feedback with us. We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Sold a new with tags dress from Selfridges. Bought for over 1k sold for £350. The buyer sent it to Vestiaire for authentication. I offered to provide a receipt and even explained that I work In fashion so I can contact the brand to get anything they need to help. They cancelled the sale because it’s not genuine? Sorry but who is authenticating these items?! I wouldn’t trust anything on the website if they can’t even tell a genuine item from a fake”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“A trustworthy platform where you can find good quality buyers and sellers. Just the service fee is high and not personal support to buyers After all, I am glad my good stuffs can get good owners”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Nice and smooth experience for my first purchase. Will definitely shop here again”

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Posted 2 years ago

Dear Louis, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“전문가의 검수를 통한 상품 업데이트도 편리하고 각 국의 상품을 안전하게 구입할 수 있어서 너무 좋아요~~^^”

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Posted 2 years ago

칭찬 감사합니다. 조금 더 발전하는 베스티에르 콜렉티브가 되겠습니다. 좋은 하루 되세요!

Posted 2 years ago

“Fast delivery”

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Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Satisfied with the service”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“the authentication has really it’s purpose, though the item is genuine they will let you know that the item has difference in description of the seller e.g. (defect or damaged) which not mentioned or not showed to photo before purchasing the item. upon checking they are concern to the buyer if they still want to continue the order or will refund the money.”

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Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us. We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“I’ve recently discovered Vestiaire Collective and love it. I’ve bought four things so far and I’m really pleased with all of them. They all arrived quickly and the buying process is so easy (almost too easy!!). Shipping costs are very reasonable too. I’m worried I’m becoming addicted ;o)”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Received an item that has two issues: sizing and condition. The seller said was Italian 42, but turned out to be a French 42. When I wanted to return it, VC said that this is not a good enough reason? Should the onus be on the buyer to do the legwork for finding out a brand’s sizing standard or should the sellers be trusted to put the correct size? In addition to this, the seller stated that there were only marks inside, however when it arrived, the label had a marker line across it, as well as stains all over the front (including hard to remove make up stains). Again, VC says they will not let me return the item even if it’s not according to the seller’s description. Honestly, BUYERS BEWARE. Vestiaire Collective will probably just reply with a canned response because their customer service is a joke.”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Quick delivery.. value for money.”

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Posted 2 years ago

Dear J, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“The VC Customer Service team is so unresponsive!! Not recommended at all. There is no reply from the seller and also no reply from the VC team when it comes to asking a question. Really disappointed!”

Helpful Report

Posted 2 years ago

Dear Member, Upon checking your request, our team made sure to get back to you with a replacement voucher. We kindly invite you to check your new voucher in our team's message we have sent to you on the App. Thank you for your understanding, The Vestiaire Collective team

Posted 2 years ago

“So the seller who is using my picture without my permission is still using my picture, despite all the reassuring messages from Vestiaire that it is not allowed, according to their comment here, the measures they have been taking is "emailing the seller" how wonderful, because this is the 2nd time the seller is using the pictures and the seller will continue to use my pictures because obviously nothing is going to happen! Why on earth do I take pictures of my items when it is obviously a free for all and Vestiaire claims they do something about it but don't? Seller Vestimenta has repeatedly used one of my pictures, several sales, never taken down!”

Helpful Report

Posted 2 years ago

Dear Larisa, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Previous to this issue, I have only had positive interactions on Vestiaire, however, the distressing events of today have changed my views on Vestiaire and have repelled me as a customer from this point forward. After selling an item, I had seven days to ship with a courier. After three days, I receive a message from the buyer who aggressively abuses me, because I didn’t ship the item immediately, so I cancelled the transaction as I didn’t feel safe providing my address to the buyer, I blocked the buyer who is by now harassing me with disgusting verbal abuse. Despite having blocked messages, the buyer was still able to harass me repeatedly through messages on my listings. I put in a report to Vestiaire, but I only received an automated response suggesting that I block the seller through messages which I had already done. Vestiaire clearly takes no steps in protecting their community. Unfortunately for their ill thought out processes, harassment towards members, by other members is now publicly visible on their site. I have removed all of my listings and I won’t be using their services again. I highly recommend for others to also avoid.”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Yes , very good”

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Posted 2 years ago

Dear Ching, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews