Name: Vestiaire Collective
Rating: 2.45

“Great PR but the worst customer service and sales service ever. I have first reached CS on 27/1, my Gucci Horsebit bucket bag was listed as sold and I have proof of sending. However I never received the money nor the bag return. When I reached CS I was given a string of excuses- the tracking was not registered in their system/ buyer might or might not have received it. 15 days later and still no one replied to my email and my $3000HKD+ or bag is no where to be seen. CS simply ignored all my messages on chat or email even though all evidences have been sent. Everytime i get a respond it is a different CS asking the same questions over and over again. Extremely disappointed and will remove all my listing from the site.”

Helpful Report

Posted 3 years ago

Dear S, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“I would give 0 stars to the customer service if it was possible. Months trying to sort out an issue and it just got worse and worse. Their “expert team” in charge of quality control has been recruited with zero knowledge of how even to open a bag. Their follow up is inconsistent and just delays any solution. with the commissions they ask, they should give a decent CS, instead is rubbish. Using the platform only because I really want to sell my stuff. But I can see tons of other people like me think it’s terrible.”

Helpful Report

Posted 3 years ago

Dear Eve, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“I would give them zero stars if I could. Incompetent customer service teams who don't seem to understand how to read an email and then take action. I've been waiting for a refund for over a month now. DON'T USE!!!”

Helpful Report

Posted 3 years ago

Dear Member, We highly regret to hear that your parcel's status hasn't been updated yet! Due to this processing time, our team made sure to open a postal litigation to locate your parcel. Please note that the processing time of this request falls now within the carrier's scope. Our team will make sure to get back to you by email, to update you on the carrier's conclusions and inform on the next steps to solve your request. Thank you in advance for your understanding, The Vestiaire Collective team

Posted 3 years ago

“Suggest the setting we seller can change the lowest discount when making an offer, now the lowest is 30%”

Helpful Report

Posted 3 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“refund, dilivery”

Helpful Report

Posted 3 years ago

Dear Lee, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“They are fast. Meticulous & thorough with second to none attention to detail. Basically, they are practically perfect in every way. 🫶🏼”

Helpful Report

Posted 3 years ago

Dear Samantha, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“A fradualent company. I ordered a tie which arrived defective, but they said they have an internal protocol that only accepts return within 3 days. I asked when had I been warned of this 3 days return window and why they are exempt from 14 days Consumer Return Act - then they went radio silence. It is the price you pay when going with these kind of platform, just needs to be aware.”

Helpful Report

Posted 3 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“This is terrible! I hv sold 4 items via VC since Dec2022 but my payments were still pending till now Feb2023 with no reason ! Tried to contact them via email, online chat and iG msg. They are totally not responsive and just asked me to wait without providing any ETA/responsible feedback! I wont suggest this platform and i will close my account once i received my payment!”

Helpful Report

Posted 3 years ago

Dear Sherlotte, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“Vestiaire Never issued my $880 credit. Just stopped responding to the emails I sent asking for help. I had a credit from Tradsey that transferred over to Vestiaire. I purchased a pair of boots using the whole credit plus money out of pocket. The seller canceled the order and Vestiaire credited my credit card the money I paid out of pocket, but never issued the credit of $880 back to me. After numerous emails back and forth showing screenshots and giving them every bit of information they asked for, they have stopped responding. No integrity. No help. Customer Service is a joke.”

Helpful Report

Posted 3 years ago

Dear Kate, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“The items are genuine, fantastic service, amazing condition. My wife and I love this website. Thank you.”

Helpful Report

Posted 3 years ago

Dear Chris, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“I purchased an item 14 days ago and the seller never shipped the item (tumi Anna sling). I was supposed to be refunded automatically if the shipper didn’t ship within 7 days. However I never received a refund. I reach out customer service earlier this week and never received a response. This is not good customer service. Can someone please assist?”

Helpful Report

Posted 3 years ago

Dear Ken, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“I've been buying from this site for over a year now for my boutique. They are not perfect, but they will do their best to help you.There were some issues that I had encountered too but in the end they helped and resolved it. The customer service are very polite and respectful. They will try to help you to the best they can. I got lucky that I found this trusted seller from Japan. Since then, I only buy bunch of LV bags from that seller. I only buy from a seller who offers authentication from V. I really screened the seller before I buy from that seller. If there's no red says...AUTHENTICATION...I will not buy it. I also did my research who to trust and to buy with in this site. Check their profile first, and how many item they had sold already. Keep in mind...Vestiaire doesn't own all the item they sell. There's a lot of different sellers from all over the world who sells in this site, so it is your job to really screen the seller and the buyer. So far, I have never encountered yet a bad bad experience, I hope I will not. Like what I said, I got upset at one time but they still helped to resolved it. Good luck people!!!”

Helpful Report

Posted 3 years ago

Dear RM, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“Very sincere price recommendation and very simple delivery makes me feel good!”

Helpful Report

Posted 3 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“Easy to use & get what you want, no need to worry about the quality/ automatic problem.”

Helpful Report

Posted 3 years ago

Dear Erling, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“Professional and take care of buyer.”

Helpful Report

Posted 3 years ago

Dear Amy, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“Thorough authentication process I always know of the high level of how far they go into looking at any item to make sure it is as listed and that we as purchasers get quality Highly recommend purchasing through Vestiaire”

Helpful Report

Posted 3 years ago

Dear Kim, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“This company is the worst I’ve ever experienced. It has taken me 3 months to resolve a very simple issue involving a site credit. They response with standard (automated) answers not addressing the specifics & ask the very same questions that I had already explained previously. After it was finally resolved, today I received a email with a new discount code for a site credit. They didn’t even have the correct records that it had already been used. Furthermore the site credit that I received today didn’t even work. Crazy!! I would highly recommend that you do business elsewhere. It’ll save you lots of stress & frustration.”

Helpful Report

Posted 3 years ago

Dear Judi, We are getting back to you regarding your recent request on your voucher. Upon verification, we do confirm that your side credited -changed into a voucher to be effective on our platform- has been already used. Therefore, your voucher has been reactivated and does work, upon testing it on your account. Thank you for your understanding, The Vestiaire Collective team

Posted 3 years ago

“They owe me money, and their customer service is SO frustrating. I have money left in my account from Tradesy before it switched to Vestaire Collective. It was trying to auto deposit to a bank account that doesn't exist anymore. I tried to change the bank information/provide my PayPal address, but it wouldn't work. I reached out to customer service on January 4 asking for help with this problem. After an incredibly frustrating exchange where the customer service representative "Merry Rose A." who was super slow to respond to very basic questions (How will I hear from you after this? Will I be receiving an email? Etc.) and provided no solution to the problem, I was told to give them 2-3 days to figure it out and get back in touch with me. That was a week ago. On January 5th, 6th and 7th, they sent me this generic message through the chat function: Hi Mary, We've not forgotten you! Our teams are still working on a solution for you, and we're really sorry for the unusual delay in getting back to you. We will be in touch within the next 24 hours to resolve your enquiry. We understand it's frustrating to wait, but please don't submit your enquiry again as this can add to the waiting time. Thank you for your patience. The Vestiaire Collective team Today, as it's been four days since I've heard ANYTHING (not even this generic repeat message), I reached back out. Nothing. No response. I was on Tradesy for years, and I made them a lot of money. I even promoted them to my friends and also for free on YouTube just because I enjoyed the platform so much! Vestiaire Collective is terrible with customer service for this very basic issue, so I don't trust that they would take care of my buyers or me as a seller. I'm taking all of my listings off this platform, and I will not be recommending it to anyone. Don't list here. Don't sell here. If they're so reluctant to give me the money I earned, I can't imagine they'll be any quicker giving anyone else their money either.”

Helpful Report

Posted 3 years ago

“Very happy with my first purchase on VC! Seller was fast and prompt and product listed is exactly the same as what I received. Thank you.”

Helpful Report

Posted 3 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“I encountered a purchase which Vestiaire offered me an option to cancel the order, as the item that they received and verified has some differences from the seller description and can’t tell from pictures shared by seller. I’m grateful that, Vestiaire not only served as a platform for preloved products but also a guardian Angel for buyers and I feel safe to transact via this platform.”

Helpful Report

Posted 3 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Email

Vestiaire Collective Reviews