Name: Vestiaire Collective
Rating: 2.45

“Appalling experience. They have not refunded me for two items I sent back. The first a pair of boots advertised as size 4, but actually a size 5. The second a bag advertised as leather but actually polypropylene and likely fake. Their customer is without a doubt the worst I have ever ever experienced. I have experienced Gaslighting, ghosting, stonewalling, lying and manipulating, ignoring, contradicting and disconnecting. I got notifications saying I would receive a refund. I then experience 3 customer care reps in a row who disconnected me. One of them told me that there expert team had concluded the boots were as advertised, even though 1. They were sent back to the seller, not the team. So a total lie. They also had previously agreed they were sold not as advertised. They insisted they had sent me emails advising me to send the boots back and let them know, even though they can see all notifications of emails on my account, and there just were no such emails. They were changing their tactic and story every time I contacted them. It’s an aggressive consumer intimidation policy of customer service. That is acruelly illegal. I had to take a day off work from the stress of been online for 2 hours and the trauma of what I experienced. They are bad for your mental health. I’ve had to go to the European consumer centre for resolution. I will not rest until they pay me what they owe me. Ultimately it is theft. They have stolen from me.”

Helpful Report

Posted 3 years ago

Dear Jessica, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“I have been a customer of Vestiaire for eight years now, but I won’t buy from them now in the UK because everything seems to be shipped with evri, surely the most unreliable delivery company in the UK and there’s too high a risk of it going wrong. I’ve no idea why a company like Vestiaire which aims to be associated with luxury and ethics should partner with a cheap-for-a-reason delivery option with such a poor reputation. When things go well Vestiaire are great; however when there’s a problem, their customer service seems to struggle. Recently I bought three items via Vestiaire’: one was cancelled by the seller without explanation and evri lost the other two (sent by two different sellers) in transit. Eventually I got refunded but to achieve that, I was contacted by eight different customer services representatives, none of whom seemed to have any awareness at all of what their colleagues had been saying or doing. I received four different requests from four different people to send ID and a written statement, three of the requests days after I’d already sent this! It was a stressful waste of my time to have to repeat everything over and over and surely a waste of their team’s time too to do everything in octoplicate. A pity because with an adequate courier company and better trained and resourced customer service, they would have been great.”

Helpful Report

Posted 3 years ago

Dear S, We are truly sorry to hear that you have not received the expected support from our teams! Please rest assured that we are constantly working on improving our services, thanks to your feedback. Our team will remain available if any further request needs to be looked into and to make sure you did receive your 3 refunds in this case. Thank you for your understanding and see you really soon, The Vestiaire Collective team

Posted 3 years ago

“Quick pay & accurate”

Helpful Report

Posted 3 years ago

Dear PowderSnow, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“Great proffesional service!!”

Helpful Report

Posted 3 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“I was a seller on Vestiaire for a few months and I resented the way they pushed me to lower the prices of my items and rejected other items. So I left the site and went to Tradesy where I had a much better experience for many years. Imagine my dismay when Tradesy was sold to them. I delayed moving my items over to them until the last minute. Then unfortunately I was forced to do so. As soon as I moved my items, they started hounding me about dropping my prices. I couldn’t manage my items unless I accepted their prices for them. I had bought some items for thousands of dollars and their aggressive takeover of my items once again proved to be too much of a hassle. So within a few days of moving my items I deleted the account. I’m disappointed that Tradesy was acquired by them. I miss Tradesy where I was treated with respect as a seller and was not bullied constantly to lower my prices.”

Helpful Report

Posted 3 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“Great customer service, better price than buying from ebay, great tracking advice”

Helpful Report

Posted 3 years ago

Dear Dennis, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“Hello, I had a bad experience with returns. The short history about my situation: I bought a bag. The description of the product indicated the sizes 32x20x16. But, when I received the bag, I saw that the sizes didn't match the description. They turned up 24/15/12 only. I wanted and was sure that the bag would be bigger. So, our love Vestiaire Collective send me answear and offer: You recently returned this item to Vestiaire Collective, and our team has now completed a second check. After careful re-examination, we can now confirm that the item matches the description and photographs provided by the seller. We have relisted the item for sale on your account at the original price. Once it sells, we will package and ship the item to your buyer, and you will receive the full proceeds of the sale, minus our usual commission. If you would prefer to have the item returned to you, please let us know within 24 hours so that we can arrange the shipment for you. To do that, click below on desktop and complete the contact form, selecting ‘Refund & Relist’ and then ‘I’d like my item shipped back to me’ from the dropdown list. " I want my money back and they refuse to do it. I have all the photos, all the evidence of the Seller's mistake. No reaction to this! Maybe someone had a similar situation. Help! Thank you.”

Helpful Report

Posted 3 years ago

Dear Irina, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“: I have sold Chanel sandals at a very expensive price and they never paid me, they keep saying that the payment was executed and that the funds should be in my account in 5 days and they never arrived, they dont have a contact number and their help center is HORRIBLE. They said they will revert back to me in 24hours and they never did. Worse experience of my life. I contacted them so many times and I sent emails but they never got back to me. Now I had to message the girl who bought my sandals (because there is absolutely no way I can reach them) and i asked her to message vestiaire.. the next step is to demand my shoes back.”

Helpful Report

Posted 3 years ago

Dear Member, We are sorry to hear that your payment hasn't been processed yet ! Upon verification, we kindly inform that our team made sure to lead a thorough investigation and liaised with our department in charge of payments. We kindly invite you to check our latest message on your payment, as we confirm that it has been released in the meantime. Thank you for your attention, The VestiaireCo Team

Posted 3 years ago

“VC is constantly improving, they constantly work hard to make the we/ app a much better experience fro users, that itself makes me very happy.”

Helpful Report

Posted 3 years ago

Dear Cactus, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“I am extremely happy with my first purchase on Vestiaire. The dress is exquisite and in perfect condition. The parcel arrived quickly and I highly recommend this platform. Can’t wait for my next find. Thank you!”

Helpful Report

Posted 3 years ago

Dear Francesca, We thank you very much for taking the time to share your feedback with us ! We wish you a lovely day ahead and really hope to see you again really soon, The Vestiaire Collective team

Posted 3 years ago

“Very accurate and good deal”

Helpful Report

Posted 3 years ago

Dear Jean, We thank you very much for taking the time to share your feedback with us ! We wish you a lovely day ahead and really hope to see you again really soon, The Vestiaire Collective team

Posted 3 years ago

“The worst customer service ever! They try everything not to offer after-sales services. They don't even have a call center number. I had several very negative experiences. They lost my items in the shipping. Bought a very expensive piece of jewelry it wasn't shipped for one month. The information on it was wrong they promised a $100 voucher code and didn't honor it. Not reliable, and platform to buy or sell!”

Helpful Report

Posted 3 years ago

Dear Member, We are getting back to you regarding your recent experience with our platform. Upon verifying your queries, we kindly inform that our team shared with you the expiration date of your $100 voucher. We however could not locate your request postal litigation requests regarding the lost items you have mentioned. This is why we invite you to contact us right below and provide with your item references : https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. The Vestiaire Collective team

Posted 3 years ago

“Very nice support. It solves the seller's problem. You can use it with confidence.”

Helpful Report

Posted 3 years ago

Dear Seiichi, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“Great communication, items as as advertised, arrived on time, very happy.”

Helpful Report

Posted 3 years ago

Dear Andy, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“Super experience, happy of my new purchase”

Helpful Report

Posted 3 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

“I was a former seller with Tradesy and did an enormous amount of sales with them, never had any problems whatsoever...then they were bought by Vestiaire. Wow, what a mistake. No sales, only likes, people asking for ridiculous prices because they have to pay custom fees, customer service is awful. Have switched back to Ebay and Poshmark, slowly removing everything from Vestiaire. If you're on Tradesy and they want you to swtich...DON'T DO IT!!!! Save yourself time and aggravation, go somewhere else to sell. Plus I understand they are going to raise fees too. Tradesy, you did us wrong! I hope you don't go down with the french ship!”

Helpful Report

Posted 3 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Make sure to get back to us and provide with further information, if you still require support, we'd be glad to help ! We hope to see you again really soon, Best regards, The Vestiaire Collective team

Posted 3 years ago

“Very poor customer service and unfair business model. I shipped an item to a buyer on the day of a purchase, 16 days ago. Vestaire Collective successfully collected money from the buyer. The buyer didn’t pick up the shipped item for about two weeks. I am still not paid. I’ve contacted customer serice a few times and asked for my item to be shipped back since the buyer didnt want to pick up the item from the collection point. My request hasnt been addressed and there is no help so far. This is a serious flaw in Vestaire Collective’s business model as far as customer satisfaction is concerned. But presumably Vestaire Collective is earning interest on the money they pay to sellers with significant delay. I still havent been paid.”

Helpful Report

Posted 3 years ago

Dear Member, Thank you for taking the time to bring your request to our attention ! We kindly inform that our team got back to you in the meantime, regarding our action with your buyer. Make sure to check our message, we've sent to you via our help chat in the App, for further informations. Thank you for your understanding, The Vestiaire Collective team

Posted 3 years ago

“The very first item I sold on Vest. went badly. The buyer claimed the box was empty. I got no real information from Vestiaire but was able to chat with an agent. They told me that they were investigating but I would get my money back. Then I got an email tonight saying the wallet (expensive one!) was being returned, but how is that possible when the buyer claims they didn't get the wallet. Then I get another email saying the wallet didn't match the description, it was going to hurt my seller rating and that I should be more careful! I tried to chat and email, but both functions were not working. I couldn't do anything and now wonder whats going to happen. sellers beware. Don't sell anything expensive until you feel safe on the site. I don't and once I get paid for two other items I sent (if I get paid) I will close my account unless they contact me to resolve the issue I also got a message from a buyer in Europe who bid 607 Euros on an item. I saw their bid as 500 dollars. Not sure why it was a hundred less, and then when they tried to check out, their price was 880 euros. So I lost the sale of course. They were charging over 200 for customs?”

Helpful Report

Posted 3 years ago

Dear Michael, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“VC only cares about getting as much commission as possible. They are abusive in this respect, and in situations where they promise not to charge a commission (i.e. reselling within 72hrs of receiving an item u don't want), they come up with excuses to charge it anyway. Very unpleasent web and very poor in the way they comply with their own regulations”

Helpful Report

Posted 3 years ago

Dear Analisa, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“Awesome finds ! If your item is a bit pricey, you can place an offer and discuss the price. Been using it since 2016 and still love ittt”

Helpful Report

Posted 3 years ago

Dear Jack, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Email

Vestiaire Collective Reviews