Name: Vestiaire Collective
Rating: 1.95

“I have been a happy customer withi Vestaire for around 4 years and have been happy with every purchase, it’s always as described re the condition and an authentic item. Once it’s been authenticated it’s promptly shipped with an estimated arrival date and will usually be delivered on or very near that date. I cannot comment on poor service because it’s always been very good. I feel I can buy with confidence. Highly recommend Vestiaire”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“As a seller Vestiaire has been really effective. Very impressed by the ease of the whole selling process and the attentiveness of the updates. Will continue to sell with Vestiare over other platforms.”

Helpful Report

Posted 2 years ago

Dear Katie, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Easy to sell on this website, very professional.”

Helpful Report

Posted 2 years ago

Dear Zoe, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Todo fue mal. Me tomó lo que parecieron décadas para recibir mi compra. Seguí comunicándome con el servicio de atención al cliente y sentí que no les importaba. Bueno, seguro que se preocuparon por tomar mi dinero enviándome recordatorios sobre lo que había en mi bolso. De todos modos, vives y aprendes, y he aprendido que nunca más volveré a comprar con ellos. Debería haberlo sabido tan pronto como sentí que su sitio web se veía feo y barato de mala manera.”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“So pleased to be able to reduce waste as well as save money to keep up with trends with like minded others. Thank you Vestaire for making this possible. Excellent service provided from end to end for both buyers and sellers and easy to use platform. I am always satisfied with my purchases on the platform and would highly recommend it.”

Helpful Report

Posted 2 years ago

Dear Livre, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“very attractive site”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Great service all round”

Helpful Report

Posted 2 years ago

Dear Brooke, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“All the progress is satisfied.”

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Posted 2 years ago

Dear H, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“I have ordered a few items thus far. My first order was delivered to me with absolutely no issues. The last order was cancelled as it didn’t meet authentication checks. I was refunded immediately without any hesitation. It makes the process not only easier but feel more secure knowing that someone is checking the item, making sure it is correct and fits the description.”

Helpful Report

Posted 2 years ago

Dear Julie, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“The worst experience ever! Screenshots will say everything better than words but I will say this. I got delivered a parcel to a locker that I never got a code to open . I pounded them for 10 days every day, to help me resolve it because the parcel would be sent back to the seller if I don’t get it from the locker in 10’days They kept feeding me generic “we are working on it” Nothing happened … the parcel got returned and then they messaged me that they will issue a refund This is just appalling, they never did anything to help me and just sat waiting for it to be sent back I won’t be surprised if they Dont give me my refund either Fckn crooks”

Helpful Report

Posted 2 years ago

Dear Jekaterina, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I wanted to purchase a Chanel vintage bag, when the bag sent to your specialist to do a final check, the found that the bag two of the corners was dyed. And asked me whether want to buy or to cancel. Very professional 👏”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Paid over £1200 for a bag that passed their authentication checks , It is counterfeit i even had it checked by another company who said they cannot pass it as authentic. I contacted Vestiaire who said to post it back to them and they would check it again. They then contacted me stating again it was authentic. I went on chat with them many times but kept going around in circles. I asked for a managers contact details and was told no there wasn’t anyone who I could speak to .”

Helpful Report

Posted 2 years ago

Dear Mary, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“WORST customer service!! They take days/ weeks to reply, sometimes worse, no reply at all. And professional seller partners ignore emails too!! The site has so many bugs (technically). WORST selling platform!!”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“As a seller, I got my sale cancelled by the quality team and when I tried to understand what happened the customer service team had to escalate it as they didn't understand it neither (all the info was in a description the quality team didn't check at all). Customer service team takes ages to answer and their answers are never accurate or helpful, they pass the ball from one person to the other and can take weeks for one issue to be sorted. You get constantly banned from the chat as they use a robot to capture words as simple as 'my details' without reading the context. Considering their fees are that high would be expected a better service for sellers. I cannot give my opinion as a buyer.”

Helpful Report

Posted 2 years ago

Dear Paula, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I really used to love Vestiaire.. Until last night. I recieved a bag which I paid 1700 euro + 45 euro for Vestiaire checking that the bag was as listing which I would assume is the same as controlling that whats in the listing comes with the bag. Vestiaire failed to do so. The original box and the card/certificate of the bag was missing. Why do I pay 45 euro for shipping and controlling the item? I got back to Vestiaire asking to get a refund for the shipping since some things were missing or to send me what was missing.. (one reason for buying this bag was that original box and certificate was included) They offered me a refund for the bag if I sent it back to them. The thing is im happy with the bag, but I would like the box and certificate or refund.. Im sure a well managed company would offer refund or to send me all the things in the listing especially since Ive paid 45 euro for them making the control.. Im very disappointed with Vestiaire.. Also the 1700 euro bag was really badly packed. It was scrambling around in the box it was sent in without extra packing.. Everyone makes mistakes thats fine but if you are a serious company youll try to resolve it easy and fast and you would have 5 stars instad of 1! Shame on you Vestiaire!”

Helpful Report

Posted 2 years ago

Dear Tina, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“This is the worst company. Why are they still in business? I was a seller who was harassed by them because they wanted to control my pricing. I left and posted my experience here. They replied that they would contact me to discuss the issue. I never heard from them. Do not hold your breath if you think they care enough to follow up. They don’t. I bet it's a bot auto replying to our complaints. As long as people keep shopping on their site and they are turning a profit, they will never change.”

Helpful Report

Posted 2 years ago

Dear Julie, We are truly sorry to hear that you have not received the expected support from our teams! Please rest assured that we are constantly working on improving our services, thanks to your feedback. We unfortunately could not identify any contacts based on the email address you have shared. Therefore, we kindly invite you to get back to us in Me > Help and provide with further information, so that we can identify your request. Thank you in advance for your contact, The Vestiaire Collective team

Posted 2 years ago

“Following questions I ask and I got the answer,A bit slow bit by bit but not to hard to understand.”

Helpful Report

Posted 2 years ago

Dear Yanisa, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“My voucher code of 100 € will expire in April, but it does not seem to work. In the chat you promised to contact me but I have been waiting for days ...”

Helpful Report

Posted 2 years ago

Dear Giovanna, We are truly sorry to hear that you have not received the expected support from our teams! Please rest assured that we are constantly working on improving our services, thanks to your feedback. Our team will be charged to answer your requests within an average of 24 hours and here is a link to find all our contact methods for easy access : https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Thank you for your understanding and see you really soon ! The VestiaireCo team

Posted 2 years ago

“Easy to negotiate and buy. Also authentication service invaluable.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“I would rate it ZERO stars if I could. Absolute worst customer service of any platform I’ve ever dealt with. Lack of follow up & inaccurate records. Very frustrating 4 months with this disastrous site.”

Helpful Report

Posted 2 years ago

Dear Judi, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews